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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 618829 times)
frunzygsm
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February 16, 2016, 07:37:06 PM
 #3341

thanks! i hope i get an answer very soon! why you don't have a phone line or something like live chat, even with a long waiting time people will wait to resolve their problems!
kind regards!
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Dargo
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February 16, 2016, 07:53:00 PM
 #3342

Hello! Dargo please help me with my request ticket nr 77987, is from about one week, and still no answer, i need to bypass the otp, and login to my account!
I will apreciate this if you can help me!

Sorry about the delay - I'll see about getting you help soon. Support is still behind on tickets but we are catching up.

I checked this ticket and we replied to it this past Sunday (2/14) - please check your email spam folder to see if it landed there.
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February 16, 2016, 08:14:06 PM
 #3343

I've made a request to withdraw less then 300 euro (in BTC), and after 1 hour I'm still waiting.
Is this related with your last agreements with Bitgo?

We got a message from BitGo through our bitcoin gateway saying that they were offline for maintenance. It was apparently unscheduled maintenance since they didn't give us any advanced notice. BitGo is back online now though, so your withdraw should go through. 

Back online but apparently the response from BitGo is slow, so our bitcoin gateway isn't back to 100% yet and transfers will be delayed for a while longer. I'll update when I have more information.

We got word from BitGo that all their systems are operational and our bitcoin gateway is fully restored.
Juki55
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February 17, 2016, 04:41:25 AM
 #3344

Hi Dargo. I'm a Canadian customer looking to fund my account with USD, am I able to do this with wire transfer? I only see two types of usd deposits possible on my account, Paycash (SEPA) and PayCash (SWIFT), I have no idea what these mean or which to use for wire transfer. Thank you
Dargo
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February 17, 2016, 08:31:00 AM
 #3345

Hi Dargo. I'm a Canadian customer looking to fund my account with USD, am I able to do this with wire transfer? I only see two types of usd deposits possible on my account, Paycash (SEPA) and PayCash (SWIFT), I have no idea what these mean or which to use for wire transfer. Thank you

PayCash (SWIFT) is currently the only option available to you to deposit USD. I'm somewhat hesitant to recommend this option at the present time though. Many of our clients have used PayCash without incident, but enough of our clients have experienced annoying delays with their transfers to the point that I would say "proceed with caution."  We are currently working with them to see if we can improve things but it's not clear yet if any progress will be made. We're also working on alternatives to PayCash for international USD wires and hopefully one of those will be coming online soon (but no definite ETA). Even though the market isn't as liquid yet, I think you may have a better experience overall by funding your account in CAD and trading the CAD market, at least for now.
Juki55
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February 17, 2016, 02:48:20 PM
 #3346

Hi Dargo. I'm a Canadian customer looking to fund my account with USD, am I able to do this with wire transfer? I only see two types of usd deposits possible on my account, Paycash (SEPA) and PayCash (SWIFT), I have no idea what these mean or which to use for wire transfer. Thank you

PayCash (SWIFT) is currently the only option available to you to deposit USD. I'm somewhat hesitant to recommend this option at the present time though. Many of our clients have used PayCash without incident, but enough of our clients have experienced annoying delays with their transfers to the point that I would say "proceed with caution."  We are currently working with them to see if we can improve things but it's not clear yet if any progress will be made. We're also working on alternatives to PayCash for international USD wires and hopefully one of those will be coming online soon (but no definite ETA). Even though the market isn't as liquid yet, I think you may have a better experience overall by funding your account in CAD and trading the CAD market, at least for now.

Unfortunately the majority of my funds are in USD so I'd like to avoid using CAD. How bad is the situation with PayCash (Switft)? As long as my money doesn't get lost then I don't mind. How long does it take to see the funds in my account with all these problems which you guys are experiencing? Days, weeks?
Dargo
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February 17, 2016, 05:34:18 PM
 #3347

Hi Dargo. I'm a Canadian customer looking to fund my account with USD, am I able to do this with wire transfer? I only see two types of usd deposits possible on my account, Paycash (SEPA) and PayCash (SWIFT), I have no idea what these mean or which to use for wire transfer. Thank you

PayCash (SWIFT) is currently the only option available to you to deposit USD. I'm somewhat hesitant to recommend this option at the present time though. Many of our clients have used PayCash without incident, but enough of our clients have experienced annoying delays with their transfers to the point that I would say "proceed with caution."  We are currently working with them to see if we can improve things but it's not clear yet if any progress will be made. We're also working on alternatives to PayCash for international USD wires and hopefully one of those will be coming online soon (but no definite ETA). Even though the market isn't as liquid yet, I think you may have a better experience overall by funding your account in CAD and trading the CAD market, at least for now.

Unfortunately the majority of my funds are in USD so I'd like to avoid using CAD. How bad is the situation with PayCash (Switft)? As long as my money doesn't get lost then I don't mind. How long does it take to see the funds in my account with all these problems which you guys are experiencing? Days, weeks?

The money won't be lost. The issue is that PayCash will sometimes hold the money and request extra KYC information from our clients when we think it's not really necessary. We are working with them to see if they can cut back on these requests, but it's not clear if we will make any progress. So long as you are OK with that possibility it should be OK.
Juki55
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February 17, 2016, 06:31:15 PM
 #3348

The money won't be lost. The issue is that PayCash will sometimes hold the money and request extra KYC information from our clients when we think it's not really necessary. We are working with them to see if they can cut back on these requests, but it's not clear if we will make any progress. So long as you are OK with that possibility it should be OK.

What is the average time that PayCash (SWIFT) wire transfers take to show the balance on the account?
Dargo
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February 17, 2016, 06:58:57 PM
 #3349

The money won't be lost. The issue is that PayCash will sometimes hold the money and request extra KYC information from our clients when we think it's not really necessary. We are working with them to see if they can cut back on these requests, but it's not clear if we will make any progress. So long as you are OK with that possibility it should be OK.

What is the average time that PayCash (SWIFT) wire transfers take to show the balance on the account?

It's about 4-5 business days if they don't ask for extra KYC info. If they do, then it's another 1-2 business days after they receive the extra info. There's no rule about it, but generally if you transact more than $10K it's more likely to get the request for extra info. Usually the request is for proof of source of funds (so if the source is something straightforward like salary income, then it's pretty easy). We do have a number of Canadian clients who use PayCash fine, so it should be OK as long as you are prepared to provide proof of source of funds if requested.


cargex
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February 17, 2016, 09:27:47 PM
 #3350

Hello support, please push ticket 79789. Thank you
Juki55
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February 17, 2016, 10:55:43 PM
 #3351

The money won't be lost. The issue is that PayCash will sometimes hold the money and request extra KYC information from our clients when we think it's not really necessary. We are working with them to see if they can cut back on these requests, but it's not clear if we will make any progress. So long as you are OK with that possibility it should be OK.

What is the average time that PayCash (SWIFT) wire transfers take to show the balance on the account?

It's about 4-5 business days if they don't ask for extra KYC info. If they do, then it's another 1-2 business days after they receive the extra info. There's no rule about it, but generally if you transact more than $10K it's more likely to get the request for extra info. Usually the request is for proof of source of funds (so if the source is something straightforward like salary income, then it's pretty easy). We do have a number of Canadian clients who use PayCash fine, so it should be OK as long as you are prepared to provide proof of source of funds if requested.




Really? 4-5 days? That seems a bit excessive. I also have an account with Bitstamp and they usually credit my account within 2-3 days, and sometimes the next day on very rare occasions.
Thank you for your responses thus far. Still waiting for my Kraken account to get verified. It's been 24 hours now, hopefully its done by tomorrow.
Juki55
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February 18, 2016, 09:34:55 PM
 #3352

How long does it take to get verified? I've been waiting for 48 hours now.
Dargo
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February 19, 2016, 12:29:16 AM
 #3353

How long does it take to get verified? I've been waiting for 48 hours now.

Normally it's pretty fast, but I think we have a backlog of applications right now. If you create a support ticket for it and PM me the ticket number, I can try to escalate for you.

emmettoc
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February 19, 2016, 02:22:34 AM
 #3354

How long does it take to get verified? I've been waiting for 48 hours now.

Normally it's pretty fast, but I think we have a backlog of applications right now. If you create a support ticket for it and PM me the ticket number, I can try to escalate for you.



Hello Dargo, I sent a PM about my pending support ticket which has no response from you over 9 days. Would you please check it? Thank you.
Dargo
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February 19, 2016, 03:20:36 AM
 #3355

How long does it take to get verified? I've been waiting for 48 hours now.

Normally it's pretty fast, but I think we have a backlog of applications right now. If you create a support ticket for it and PM me the ticket number, I can try to escalate for you.



Hello Dargo, I sent a PM about my pending support ticket which has no response from you over 9 days. Would you please check it? Thank you.

Replied to your PM.
emmettoc
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February 19, 2016, 10:05:33 AM
 #3356

How long does it take to get verified? I've been waiting for 48 hours now.

Normally it's pretty fast, but I think we have a backlog of applications right now. If you create a support ticket for it and PM me the ticket number, I can try to escalate for you.



Hello Dargo, I sent a PM about my pending support ticket which has no response from you over 9 days. Would you please check it? Thank you.

Replied to your PM.

Hi, thank you for your PM. I has still been waiting for the Tier4 verification results for about 2 weeks. How long usually do you need to finish a Tier 4 verification request? For I can not withdrawal my BTC until next month.... Thanks.
frunzygsm
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February 19, 2016, 10:13:30 PM
 #3357

Hello! Dargo please help me with my request ticket nr 77987, is from about one week, and still no answer, i need to bypass the otp, and login to my account!
I will apreciate this if you can help me!

Sorry about the delay - I'll see about getting you help soon. Support is still behind on tickets but we are catching up.

I checked this ticket and we replied to it this past Sunday (2/14) - please check your email spam folder to see if it landed there.

sorry, but i have not response i have checked daily, my account is still disabled. all i want is to access my account!
please send me response again to framesy@yahoo.com, or tell me what is the procedure to unlock my account!
kind regards!
Dargo
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February 19, 2016, 10:32:20 PM
 #3358

Hello! Dargo please help me with my request ticket nr 77987, is from about one week, and still no answer, i need to bypass the otp, and login to my account!
I will apreciate this if you can help me!

Sorry about the delay - I'll see about getting you help soon. Support is still behind on tickets but we are catching up.

I checked this ticket and we replied to it this past Sunday (2/14) - please check your email spam folder to see if it landed there.

sorry, but i have not response i have checked daily, my account is still disabled. all i want is to access my account!
please send me response again, or tell me what is the procedure to unlock my account!
kind regards!

I'm sorry you didn't receive the reply from us before - we just resent the message. Let me know if you don't receive it.
frunzygsm
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February 19, 2016, 10:43:00 PM
 #3359

Hello! Dargo please help me with my request ticket nr 77987, is from about one week, and still no answer, i need to bypass the otp, and login to my account!
I will apreciate this if you can help me!

Sorry about the delay - I'll see about getting you help soon. Support is still behind on tickets but we are catching up.

I checked this ticket and we replied to it this past Sunday (2/14) - please check your email spam folder to see if it landed there.

sorry, but i have not response i have checked daily, my account is still disabled. all i want is to access my account!
please send me response again, or tell me what is the procedure to unlock my account!
kind regards!

I'm sorry you didn't receive the reply from us before - we just resent the message. Let me know if you don't receive it.
i've received and already sent all requests, i wait now another answer from your support!i hope it will come very soon! here is almost 1 AM, i can't sleep!
thanks a lot!
kind regards!
Wei H
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February 20, 2016, 05:55:35 AM
 #3360

About the iOS app:

It has been way too long since the iOS app updated to 1.4.0. Could you please offer a update about the "Balances"? For the current version we can only see which coins and corresponding amount on the Balances sheet. I need a feature showing my total assets. I mean to convert all currencies to Bitcoin or euro and show a total assets in Bitcoin on the sheet.
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