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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 618947 times)
Dargo
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March 17, 2017, 03:46:34 PM
 #3921

I just created an account and i have to say that they F2A security is pure crap. If you don't have hardware for an SHA256 don't even bother setting up a SHA1 OPT because this encryptation is so outdated and all companies advise against using it.

I wouldn't leave my money there more than an hour. I can't understand how an exchange with a lot of volume per day can be so insecure, there are exchanges with far less volume and with so much better security.
Isn't it google authenticator that uses SHA-1 and therefore every exchange that uses GA uses SHA-1? But i agree that it should be fixed yesterday.

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On 23 February 2017, Google announced the SHAttered attack, in which they generated two different PDF files with the same SHA-1 hash in roughly 263.1 SHA-1 evaluations.[2] This attack is about 100,000 times faster than brute forcing a SHA-1 collision with a birthday attack, which is estimated to take 280 SHA-1 evaluations. The attack required "the equivalent processing power as 6,500 years of single-CPU computations and 110 years of single-GPU computations."[2]

You guys are feeling pretty important if you think someone is going to spend '110 years of single-GPU computations' to hijack your account...

Let's say they were to point all that GPU computing power to mining Dash instead (RX 480)... That would make them 385 Dash or $37.000. So while SHA-1 can be defeated it's still very hard and unpractical for attacking the average Joe's account.

Google Authenticator uses HMAC SHA1 and we support it because GA is such a widely used 2fa solution. Although SHA1 has a weakness, HMAC SHA1 does not have this weakness.

https://security.stackexchange.com/questions/33123/hotp-with-as-hmac-hashing-algoritme-a-hash-from-the-sha-2-family

We also support SHA256 and SHA512 for devices that support it.
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March 18, 2017, 10:56:52 AM
 #3922

@Dargo: ticket 203595 please. Thank you!

NiceHash.com - Largest Crypto-Mining Marketplace
Bonez0r
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March 19, 2017, 01:33:24 PM
Last edit: March 19, 2017, 11:11:34 PM by Bonez0r
 #3923



You guys are feeling pretty important if you think someone is going to spend '110 years of single-GPU computations' to hijack your account...

Let's say they were to point all that GPU computing power to mining Dash instead (RX 480)... That would make them 385 Dash or $37.000. So while SHA-1 can be defeated it's still very hard and unpractical for attacking the average Joe's account.

It took the researchers 8 days, not 110 years. Yes, i know that's with a google data center. But this is now. CPUs/GPUs are not getting slower, they're getting faster and cheaper. Also this is only the first successful attack and will likely be improved to be even faster. The same happened with MD5 (a smartphone can now crack that in 30 seconds) and it will happen with SHA-1. Downplaying the importance of the attack and saying we have plenty of time is a bit short sighted IMO.

But i read Dargo's link and i'm reassured that using Google Authenticator is still very safe.
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March 20, 2017, 08:11:51 AM
 #3924

10 days, and no human response to my original support ticket, regarding a stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

Kraken is broke.
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March 20, 2017, 07:57:10 PM
 #3925

10 days, and no human response to my original support ticket, regarding a stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

Kraken is broke.

Yes, we have a very long backlog right now. I asked before and you didn't want to do this, but if you post the ticket number or DM it to me I can ask support to escalate it and get a response to you as soon as possible.
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March 21, 2017, 10:25:29 AM
 #3926

Feature request: EURUSD pair (like Bitstamp).
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March 21, 2017, 05:56:42 PM
 #3927

Feature request: EURUSD pair (like Bitstamp).

Request noted, but this isn't something we are likely to offer soon.
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March 21, 2017, 10:49:58 PM
 #3928

Feature request: EURUSD pair (like Bitstamp).

Request noted, but this isn't something we are likely to offer soon.
Actually the reason i asked is because i wanted to deposit USD from my EUR bank account, but i need to use Paycash for that and you have temporarily disabled that on the site Sad. With a EURUSD pair i could deposit EUR and then convert to USD. I could do the same by first converting to BTC and then to USD, but the exchange rate was not favorable.

So my real question is, is Paycash depositing coming back and if so, when?
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March 22, 2017, 06:52:25 AM
 #3929

10 days, and no human response to my original support ticket, regarding a stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

Kraken is broke.

Yes, we have a very long backlog right now. I asked before and you didn't want to do this, but if you post the ticket number or DM it to me I can ask support to escalate it and get a response to you as soon as possible.

How about you repair your utterly broken support process, instead of allowing que-jumping? I asked before, why you are getting these very long backlogs??

-------------------------------------------

12 days, and not even an acknowledgement, of my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.
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March 22, 2017, 07:40:31 AM
Last edit: March 24, 2017, 03:56:07 PM by RogerG3
 #3930

@Dargo: I've just signed up here to escalate my support ticket.

Support ticket ID:203030
Deposit ID: QCCMTCU

Fidor deposit received by Kraken 03-16-17 early morning and put on hold.
Support ticket opened 03-17-17 with no human response so far.

My funds are unaccessible for more than 144 hours, which is unacceptable. Official support channels seem to be broken and I start to doubt that a business of this maturity is the right partner for me.

Best regards
RogerG3

Update 03-22-17 3pm: First human response to my ticket after I posted on bitcointalk.org. Kraken tells me that they need to perform manual compliance check on first time deposits from Fidor accounts. I'm well aware of that, but I don't understand why this takes more than 5 days.

Update 03-24-17: My deposit has now been reviewed and approved. My funds have been unavailable for 7 days.
Dargo
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March 22, 2017, 02:42:33 PM
 #3931

10 days, and no human response to my original support ticket, regarding a stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

Kraken is broke.

Yes, we have a very long backlog right now. I asked before and you didn't want to do this, but if you post the ticket number or DM it to me I can ask support to escalate it and get a response to you as soon as possible.

How about you repair your utterly broken support process, instead of allowing que-jumping? I asked before, why you are getting these very long backlogs??

-------------------------------------------

12 days, and not even an acknowledgement, of my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

I'm sure there are things that could be done to improve the support process, but the process itself isn't really broken - the main issue is that in recent months our ticket volume has been increasing very rapidly, so fast that it's difficult to hire new people and get them through the long training process fast enough to keep up. More than the support process, there are other issues that need to be addressed to reduce the volume of tickets.

Again, you are welcome to DM me your ticket number so I can alert support. This isn't always a matter of jumping the que, because sometimes tickets don't show up in the que due to some technical glitch and sometimes we have responded to the ticket but the client doesn't get the email, either because it's gone to their spam folder or it didn't get sent due to some technical issue. Problems like this are rare, but do happen.
 
Dargo
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March 22, 2017, 03:05:47 PM
 #3932

@Dargo: I've just signed up here to escalate my support ticket.

Support ticket ID:203030
Deposit ID: QCCMTCU

Fidor deposit received by Kraken 03-16-17 early morning and put on hold.
Support ticket opened 03-17-17 with no human response so far.

My funds are unaccessible for more than 144 hours, which is unacceptable. Official support channels seem to be broken and I start to doubt that a business of this maturity is the right partner for me.

Best regards
RogerG3

Update 03-22-17 3pm: First human response to my ticket after I posted on bitcointalk.org. Kraken tells me that they need to perform manual compliance check on first time deposits from Fidor accounts. I'm well aware of that, but I don't understand why this takes more than 5 days.

Sorry for the delay - unfortunately the que of deposits that need manual review is pretty long right now so it's taking longer than normal to process them. But I'll check to see if we can get more people working on this to reduce the que.
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March 23, 2017, 07:33:06 AM
 #3933

13 days, and still waiting for Kraken's support to deal with my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.
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March 23, 2017, 09:38:56 AM
Last edit: March 24, 2017, 03:55:41 PM by RogerG3
 #3934

@Dargo: I've just signed up here to escalate my support ticket.

Support ticket ID:203030
Deposit ID: QCCMTCU

Fidor deposit received by Kraken 03-16-17 early morning and put on hold.
Support ticket opened 03-17-17 with no human response so far.

My funds are unaccessible for more than 144 hours, which is unacceptable. Official support channels seem to be broken and I start to doubt that a business of this maturity is the right partner for me.

Best regards
RogerG3

Update 03-22-17 3pm: First human response to my ticket after I posted on bitcointalk.org. Kraken tells me that they need to perform manual compliance check on first time deposits from Fidor accounts. I'm well aware of that, but I don't understand why this takes more than 5 days.

Sorry for the delay - unfortunately the que of deposits that need manual review is pretty long right now so it's taking longer than normal to process them. But I'll check to see if we can get more people working on this to reduce the que.

Quote from: Kraken.com
Fidor-Fidor deposits and withdrawals

Kraken holds a bank account with Fidor Bank AG in Germany that is used to process most of the exchange's EUR transactions.

[...] Kraken also benefits from this option as all Fidor customers with Kraken accounts can send deposits and withdrawals to and from their Fidor bank account to their Kraken accounts very quickly.

Near-instant transactions from a bank account to a Digital Asset Exchange like Kraken come with an additional compliance risk. As a result every first-time transaction from and to a Fidor Bank account requires additional checks from a compliance specialist. This means that the first transaction will not be processed within minutes, but will appear on the funding page with the status “On Hold”. It will be automatically released after the transaction has been reviewed and approved.

Drago, can you please clarify:
  • Only first time transactions need to be reviewed and approved. All following Fidor deposits and withdrawls to and from my Fidor bank account to my Kraken account will be proceed within minutes and not put On Hold.
  • I'd like to understand what needs to be reviewed in order to approve the first time transaction. From Krakens FAQ I understand that Tier 3 verification, funding limit and the match of Kraken & Fidor account holder name is checked. This simple review should not take longer than a two minutes. Am I missing anything?

Update: My deposit has now been reviewed and approved. My funds have been unavailable for 7 days.
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March 23, 2017, 09:55:56 AM
 #3935

RogerG3

My money was put o hold February the 2nd.

Until now: NOTHING. Kraken knows my identity 100%, I made another photo-ID on kraken-request 3rd on Feburaray - even though a I was Tier3 already!
Kraken took MY MONEY 2 MONTHs ago - and does not bother to give it back to me!

Dargo writes, sometimes, weeks passing, that I must WAIT as ONLY they decide what they do with customer's money: steal or give back, maybe, some day who knows when. Kraken took my money and tells me to keep calm and wait. I do not know how to sue them before court from Europe, but I surly would if I ws anywhere close or had the money to pay a lawyer.

And they cannot tell me why they keep MY MONEY (thousands of EUROS!!!) and how long they will keep it and they do not offer any offical dispute possibility. Kraken simply steals - bitter and easy.

You sent them money? OK, MAYBE kraken takes it, maybe not, depends on how lucky you are. If they do this to many people, their backlog in support can be VERY long, yes.

GOOD LUCK!

BS

PS: Dargo: I WANT MY MONEY BACK.
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March 23, 2017, 04:36:12 PM
 #3936

Kraken warning?

As I have been reading a few recent posts, I am not the only one experiencing problems with Kraken. Remember all exchanges that went bust gave us warnings ahead? Is this a temporary management failure or a sign Kraken is going down?



Anyway, I just want to add my 2 cents to the conversation.

 I sent money to kraken on March 14. Its March 23rd today, the funds have not been deposited. I used to use Kraken coz their SEPA with Fidor bank worked great, until my recent experience.

Sometimes even when I sent the funds early morning, they were credited in the afternoon. Max the following day.

These days, money havent been credited over a week, same is to say with support tickets. Damn when I have overload of customer requests I manage it somehow, either outsource or hire some part time people to handle what my current operation cant.

However, screw the tickets, they wouldnt be occurring if things worked in the first place.

Anyone having similar experience with funds not being deposited more than a few days?

Dargo
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March 23, 2017, 09:43:05 PM
 #3937

@Dargo: I've just signed up here to escalate my support ticket.

Support ticket ID:203030
Deposit ID: QCCMTCU

Fidor deposit received by Kraken 03-16-17 early morning and put on hold.
Support ticket opened 03-17-17 with no human response so far.

My funds are unaccessible for more than 144 hours, which is unacceptable. Official support channels seem to be broken and I start to doubt that a business of this maturity is the right partner for me.

Best regards
RogerG3

Update 03-22-17 3pm: First human response to my ticket after I posted on bitcointalk.org. Kraken tells me that they need to perform manual compliance check on first time deposits from Fidor accounts. I'm well aware of that, but I don't understand why this takes more than 5 days.

Sorry for the delay - unfortunately the que of deposits that need manual review is pretty long right now so it's taking longer than normal to process them. But I'll check to see if we can get more people working on this to reduce the que.

Quote from: Kraken.com
Fidor-Fidor deposits and withdrawals

Kraken holds a bank account with Fidor Bank AG in Germany that is used to process most of the exchange's EUR transactions.

[...] Kraken also benefits from this option as all Fidor customers with Kraken accounts can send deposits and withdrawals to and from their Fidor bank account to their Kraken accounts very quickly.

Near-instant transactions from a bank account to a Digital Asset Exchange like Kraken come with an additional compliance risk. As a result every first-time transaction from and to a Fidor Bank account requires additional checks from a compliance specialist. This means that the first transaction will not be processed within minutes, but will appear on the funding page with the status “On Hold”. It will be automatically released after the transaction has been reviewed and approved.

Drago, can you please clarify:
  • Only first time transactions need to be reviewed and approved. All following Fidor deposits and withdrawls to and from my Fidor bank account to my Kraken account will be proceed within minutes and not put On Hold.
  • I'd like to understand what needs to be reviewed in order to approve the first time transaction. From Krakens FAQ I understand that Tier 3 verification, funding limit and the match of Kraken & Fidor account holder name is checked. This simple review should not take longer than a two minutes. Am I missing anything?

Generally Fidor-Fidor transfers only take a few minutes, but there are other reasons besides a first-time deposit that can result in a hold. For example, if you go over your daily funding limit or send two deposits in exactly the same amount within a few days of each other. There can also be tech issues with our gateway or with Fidor's gateway that can cause delays.

The manual review of first-time deposits doesn't take long - the delay in your case was caused as I said before by the long que of deposits waiting to be reviewed. This que includes deposits held for other reasons that may take longer to release.
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March 23, 2017, 09:50:02 PM
 #3938

Kraken warning?

As I have been reading a few recent posts, I am not the only one experiencing problems with Kraken. Remember all exchanges that went bust gave us warnings ahead? Is this a temporary management failure or a sign Kraken is going down?



Anyway, I just want to add my 2 cents to the conversation.

 I sent money to kraken on March 14. Its March 23rd today, the funds have not been deposited. I used to use Kraken coz their SEPA with Fidor bank worked great, until my recent experience.

Sometimes even when I sent the funds early morning, they were credited in the afternoon. Max the following day.

These days, money havent been credited over a week, same is to say with support tickets. Damn when I have overload of customer requests I manage it somehow, either outsource or hire some part time people to handle what my current operation cant.

However, screw the tickets, they wouldnt be occurring if things worked in the first place.

Anyone having similar experience with funds not being deposited more than a few days?



If you post your ticket number or DM it to me we can escalate your ticket. We have been hiring many new support agents but it takes time to hire and train them. We don't outsource for security reasons and also because of the extensive training required. I completely agree that the source of the problem is with too many tickets getting created in the first place and there are many issues we are/will be addressing to reduce the number of tickets.
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March 23, 2017, 09:59:20 PM
 #3939

RogerG3

My money was put o hold February the 2nd.

Until now: NOTHING. Kraken knows my identity 100%, I made another photo-ID on kraken-request 3rd on Feburaray - even though a I was Tier3 already!
Kraken took MY MONEY 2 MONTHs ago - and does not bother to give it back to me!

Dargo writes, sometimes, weeks passing, that I must WAIT as ONLY they decide what they do with customer's money: steal or give back, maybe, some day who knows when. Kraken took my money and tells me to keep calm and wait. I do not know how to sue them before court from Europe, but I surly would if I ws anywhere close or had the money to pay a lawyer.

And they cannot tell me why they keep MY MONEY (thousands of EUROS!!!) and how long they will keep it and they do not offer any offical dispute possibility. Kraken simply steals - bitter and easy.

You sent them money? OK, MAYBE kraken takes it, maybe not, depends on how lucky you are. If they do this to many people, their backlog in support can be VERY long, yes.

GOOD LUCK!

BS

PS: Dargo: I WANT MY MONEY BACK.

I tried to get an update for you a while back but was told there was no new information. I asked again a few minutes ago and we'll try to provide an update to the ticket as soon as possible. I can't promise there will be new information but I think at the very least you should get some kind of response in the ticket. 
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March 23, 2017, 10:05:24 PM
 #3940

An update to my case:
I have just received my transfer from Fidor. The transfer probably never reached Kraken.

Another update: I was able to withdraw BTC and some other alts.
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