[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[roland808]

Simple question....What is the cheapest way to fund Kraken from a UK GBP account?

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[tr14d]

my balance finally arrived, thanks @Dargo for your support! 

[MirkoIta]

i'll do a test withdrawal and a deposit to test how long it takes

Could you also do a Bitcoin test withdrawal to a newly added Bitcoin address? Each time a new Bitcoin address is added for withdrawal from Kraken there should be a confirmation email message. This had worked without problems up to several weeks ago. This time Kraken never sends me any of these messages, and all the withdrawal attempts had been set to "On hold". And yes, I did check all the spam and filter settings and actually deactivated all those. Then tried again several times without any success.
Withdrawals to old existing Bitcoin addresses still work, though.

5 full days, and no response from support

Only 4 days in my case. It used to be 4 hours on average in the past. The thing that worries me most: it took them 4 days just to send me a standard excuse that the confirmation email messages may have ended up in my <facepalm mode>spam folder</facepalm mode>

Are we witnessing the beginning of another slow death of an exchange, just like Cryptsy, Vircurex, ...

Hey pat1900 I withdrew some bitcoins on a freshly generated address yesterday and I can confirm I received the first email alert in the matter of seconds,after some minutes another email with a link to confirm the withdrawal.

[Dargo]

Just wanted to remind everyone that if you are waiting to hear from support and include your ticket number we will do our best to escalate your issue and respond as soon as we can. You can DM the ticket number to me, but it may take a while before I see the message and relay it to the support team. If you just post the ticket number publicly in this thread, that's safe to do (but don't post any other account details) and our support team does watch this thread so they will likely get your ticket number more quickly this way.

While I understand the talk of "warning signs," I hope people understand that we process many thousands of crypto and fiat transfers every day and our support team helps thousands of clients every day. And of course people are much more likely to come to social media to report their negative experiences than to report their positive experiences. So a few complaints about delayed service, transfers being held up, etc., is not particularly great evidence that things are completely coming off the rails and is entirely consistent with the vast majority of clients having a much better experience.

If you heard a few complaints about some Fedex packages not getting delivered or arriving damaged, it would be pretty far-fetched to speculate that this is a sign that maybe the company is soon going to implode. It also wouldn't make much sense to think that sending a few "test" packages would really give you any useful information about whether it's "safe" to continue using the service. Even a 5% failure rate would be completely unacceptable for a delivery company, but since it's still a relatively low failure rate you aren't likely to uncover that with one or two test packages.

I don't mean to suggest that we don't have any issues because we do. Currently our clients are experiencing problems at a rate that is unacceptably high and they are entirely justified in complaining about it - this is a situation we are working hard to improve on. But our reliability is actually a lot higher than the complaints might suggest since we are doing such a high volume of business. We have been growing very rapidly in the past few months and just today we set a new volume record for the exchange - over 110,000 BTC in total volume traded across all our markets.

[Hiflash]

BUSCO MENTOR EN KRAKEN - PAGO BTC/USD POR HORA X SKYPE

Soy nuevo en Trading y estoy necesitando ayuda de una persona mas experimentada en la colocacion de ordenes en KRAKEN; en los tipos de ordenes, cuando usarlas, que efectos causan, y riesgos en cada una de ellas. C0rreo: agusting [arroba] h0tmaiI com

[Dargo]

BUSCO MENTOR EN KRAKEN - PAGO BTC/USD POR HORA X SKYPE

Soy nuevo en Trading y estoy necesitando ayuda de una persona mas experimentada en la colocacion de ordenes en KRAKEN; en los tipos de ordenes, cuando usarlas, que efectos causan, y riesgos en cada una de ellas. C0rreo: agusting [arroba] h0tmaiI com

Someone will try to reach out through support and help you (for free of course). Please be careful about possible imposters pretending to be from Kraken.

[Bonez0r]

[...]

While I understand the talk of "warning signs," I hope people understand that we process many thousands of crypto and fiat transfers every day and our support team helps thousands of clients every day. And of course people are much more likely to come to social media to report their negative experiences than to report their positive experiences. So a few complaints about delayed service, transfers being held up, etc., is not particularly great evidence that things are completely coming off the rails and is entirely consistent with the vast majority of clients having a much better experience.

If you heard a few complaints about some Fedex packages not getting delivered or arriving damaged, it would be pretty far-fetched to speculate that this is a sign that maybe the company is soon going to implode. It also wouldn't make much sense to think that sending a few "test" packages would really give you any useful information about whether it's "safe" to continue using the service. Even a 5% failure rate would be completely unacceptable for a delivery company, but since it's still a relatively low failure rate you aren't likely to uncover that with one or two test packages.
[...]
We have been growing very rapidly in the past few months and just today we set a new volume record for the exchange - over 110,000 BTC in total volume traded across all our markets.

Yes sorry, you're probably right. The only reason i tested was because as you said, people don't often come to social media to report their positive experiences and i wanted to do just that, because i have always only had good experiences with Kraken and was sure that this time would be no different. And i was right. But yeah one test proves nothing.

Oh and congratulations on the new record

[sKroXx]

I just created an account and i have to say that they F2A security is pure crap. If you don't have hardware for an SHA256 don't even bother setting up a SHA1 OPT because this encryptation is so outdated and all companies advise against using it.

I wouldn't leave my money there more than an hour. I can't understand how an exchange with a lot of volume per day can be so insecure, there are exchanges with far less volume and with so much better security.

[KHARD]

Hi, I read that you could help to escalate my support ticket number. I made a deposit last week. Seing nothing coming I tried to contact support. My ticket number 201844. Hope you can help.
Thanks

[Bonez0r]

I just created an account and i have to say that they F2A security is pure crap. If you don't have hardware for an SHA256 don't even bother setting up a SHA1 OPT because this encryptation is so outdated and all companies advise against using it.

I wouldn't leave my money there more than an hour. I can't understand how an exchange with a lot of volume per day can be so insecure, there are exchanges with far less volume and with so much better security.

Isn't it google authenticator that uses SHA-1 and therefore every exchange that uses GA uses SHA-1? But i agree that it should be fixed yesterday.

[Totscha]

I just created an account and i have to say that they F2A security is pure crap. If you don't have hardware for an SHA256 don't even bother setting up a SHA1 OPT because this encryptation is so outdated and all companies advise against using it.

I wouldn't leave my money there more than an hour. I can't understand how an exchange with a lot of volume per day can be so insecure, there are exchanges with far less volume and with so much better security.

Isn't it google authenticator that uses SHA-1 and therefore every exchange that uses GA uses SHA-1? But i agree that it should be fixed yesterday.

On 23 February 2017, Google announced the SHAttered attack, in which they generated two different PDF files with the same SHA-1 hash in roughly 263.1 SHA-1 evaluations.[2] This attack is about 100,000 times faster than brute forcing a SHA-1 collision with a birthday attack, which is estimated to take 280 SHA-1 evaluations. The attack required "the equivalent processing power as 6,500 years of single-CPU computations and 110 years of single-GPU computations."[2]

You guys are feeling pretty important if you think someone is going to spend '110 years of single-GPU computations' to hijack your account...

Let's say they were to point all that GPU computing power to mining Dash instead (RX 480)... That would make them 385 Dash or $37.000. So while SHA-1 can be defeated it's still very hard and unpractical for attacking the average Joe's account.

[stereotype]

I don't mean to suggest that we don't have any issues because we do.

So, why are you getting so many support requests, that its taking over a week to answer? And why has this been happening for months, now?

[btcTreuhand]

Dargo!

You can process THOUSANDS of tickets daily - but I must wait for HOW MANY MORE MONTHS get get MY MONEY BACK?

What are you doing? OH, yeah, you cannot say.
So use you super-power to process so many support-tickets daily: let the NEW users wait ONE day and use all your staff to finish my case, NOW.

What are you waiting on? Oh yeah, you cannot say!

In my country, when a private company steals from their customers as you do, it would become closed fast - and the staff (YOU) would stand before court as the HELPERs of the criminal management.

There there is evidently no law and order in USA, so you can steal and come away with it. Are you part of "The company" where all members think they are GODs? That would explain alot.

Oh yeah, you must do that I must wait because that's what YOU decided by YOURSELF and for YOURSELF.
You have no legal right to hold my money - as you know my identity 100% .

BS

[Dargo]

I just created an account and i have to say that they F2A security is pure crap. If you don't have hardware for an SHA256 don't even bother setting up a SHA1 OPT because this encryptation is so outdated and all companies advise against using it.

I wouldn't leave my money there more than an hour. I can't understand how an exchange with a lot of volume per day can be so insecure, there are exchanges with far less volume and with so much better security.

Isn't it google authenticator that uses SHA-1 and therefore every exchange that uses GA uses SHA-1? But i agree that it should be fixed yesterday.

On 23 February 2017, Google announced the SHAttered attack, in which they generated two different PDF files with the same SHA-1 hash in roughly 263.1 SHA-1 evaluations.[2] This attack is about 100,000 times faster than brute forcing a SHA-1 collision with a birthday attack, which is estimated to take 280 SHA-1 evaluations. The attack required "the equivalent processing power as 6,500 years of single-CPU computations and 110 years of single-GPU computations."[2]

You guys are feeling pretty important if you think someone is going to spend '110 years of single-GPU computations' to hijack your account...

Let's say they were to point all that GPU computing power to mining Dash instead (RX 480)... That would make them 385 Dash or $37.000. So while SHA-1 can be defeated it's still very hard and unpractical for attacking the average Joe's account.

Google Authenticator uses HMAC SHA1 and we support it because GA is such a widely used 2fa solution. Although SHA1 has a weakness, HMAC SHA1 does not have this weakness.

https://security.stackexchange.com/questions/33123/hotp-with-as-hmac-hashing-algoritme-a-hash-from-the-sha-2-family

We also support SHA256 and SHA512 for devices that support it.

[NiceHashSupport]

@Dargo: ticket 203595 please. Thank you!

[Bonez0r]

You guys are feeling pretty important if you think someone is going to spend '110 years of single-GPU computations' to hijack your account...

Let's say they were to point all that GPU computing power to mining Dash instead (RX 480)... That would make them 385 Dash or $37.000. So while SHA-1 can be defeated it's still very hard and unpractical for attacking the average Joe's account.

It took the researchers 8 days, not 110 years. Yes, i know that's with a google data center. But this is now. CPUs/GPUs are not getting slower, they're getting faster and cheaper. Also this is only the first successful attack and will likely be improved to be even faster. The same happened with MD5 (a smartphone can now crack that in 30 seconds) and it will happen with SHA-1. Downplaying the importance of the attack and saying we have plenty of time is a bit short sighted IMO.

But i read Dargo's link and i'm reassured that using Google Authenticator is still very safe.

[stereotype]

10 days, and no human response to my original support ticket, regarding a stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

Kraken is broke.

[Dargo]

10 days, and no human response to my original support ticket, regarding a stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

Kraken is broke.

Yes, we have a very long backlog right now. I asked before and you didn't want to do this, but if you post the ticket number or DM it to me I can ask support to escalate it and get a response to you as soon as possible.

[Bonez0r]

Feature request: EURUSD pair (like Bitstamp).

[Dargo]

Feature request: EURUSD pair (like Bitstamp).

Request noted, but this isn't something we are likely to offer soon.