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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 618856 times)
hpillusion
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May 18, 2017, 06:34:21 PM
 #4101

Has anyone else been waiting ages for Tier 3 verification? Been over a week now!

Make a request with support and post the request number here so I can escalate your case.

Hi Dargo,

Would it be possible to help me out too. I've been waiting for 4 days to get Tier 3 verified. My request number is 275323. Thanks in advance.
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species8472
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May 18, 2017, 08:57:52 PM
 #4102

I cannot login into my account, it has ticket id: 272777.
I can't trade daily if my account is locked for a couple of days.
eddiegrosu1
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May 18, 2017, 09:17:05 PM
 #4103

Has anyone else been waiting ages for Tier 3 verification? Been over a week now!

Make a request with support and post the request number here so I can escalate your case.

Hi Dargo,

Would it be possible to help me out too. I've been waiting for 4 days to get Tier 3 verified. My request number is 275323. Thanks in advance.

Hello Dargo,

Thank you for all the help you have been providing people. I am having issues getting verified for tier 3 as well, is there a way you can look into this? Request #274607.  Thank you and God Bless.
vevnca
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May 19, 2017, 07:27:32 AM
 #4104

 Sad Kraken. Seriously? I have deposited money with SEPA 15 days ago. Nothing has happened since. No replies to tickets, and funds are not there. What is going on???
stereotype
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May 19, 2017, 07:43:59 AM
 #4105

@Kraken 

Shame on you, for giving the newbies a completely unnecessary negative first experience. Fuck you.
iVinz
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May 19, 2017, 08:45:26 AM
 #4106

Hi Dargo,

please help me:

Request #276349

since 18-05-17 10:32:07 Confirming

Thanks!

thatbluedude
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May 19, 2017, 11:02:18 AM
 #4107

any chance you will add verification through fidor(or other 3rd party) like afaik the bitcoin.de exchange does?
stcramto
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May 19, 2017, 02:20:26 PM
 #4108

did a withdrawal in €uro and it's been on hold since yesterday

have done deposits and withrawals in the past and never had issues, what's the reason for "on hold"?

holding money hostage is not fun
Serpens66
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May 19, 2017, 04:05:53 PM
 #4109

any chance you will add verification through fidor(or other 3rd party) like afaik the bitcoin.de exchange does?
I hope not.
bitcoin.de has only few, but it has verified scammers.
So the more independent verifications steps, the better it is.

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
iVinz
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May 19, 2017, 04:13:14 PM
 #4110

Hi Dargo,

please help me:

Request #276349

since 18-05-17 10:32:07 Confirming

Thanks!



Thanks ... got the answer from Kraken!
sgreen1
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May 19, 2017, 09:23:47 PM
 #4111

I am unable to withdraw my money and every request is met with a "failure" within minutes. I had received an email from the support team, but it simply described deposit instructions. I have yet to hear back from them again. Anybody else having the same problem?
bassmaster
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May 19, 2017, 09:39:37 PM
 #4112

Hi Scheede

... neither my existing account nor her account will be suspended/closed/effected in any way by working with both accounts from the same laptop/IP.

Don't worry, Kraken doesn't block you or cause any problems for having two accounts logged in with same public IP.
I've done this with my partner many times.
You can even use the same computer if you want, but use separate profiles in Chrome or different browsers.

OgNasty
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May 20, 2017, 03:35:06 AM
Last edit: May 20, 2017, 07:52:57 AM by OgNasty
 #4113

The writing is on the wall.

stcramto
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May 20, 2017, 04:24:45 AM
 #4114

Been trying to withdraw money for weeks now with 0 help from customer service. The writing is on the wall. Don't send any money here.

Well ain't that great. My Euro withdrawal is on hold for unknown reasons, been using kraken for years and it's the first time i'm having issues. And having issues when it comes to my money, there's a zero tolerance policy. If they don't sort this out i'm done with Kraken, no matter my good experience in the past, ruin it once, you ruin it forever.

Let's hope it ends good
Dargo
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May 20, 2017, 06:48:18 AM
 #4115

Been trying to withdraw money for weeks now with 0 help from customer service. The writing is on the wall. Don't send any money here.

Well ain't that great. My Euro withdrawal is on hold for unknown reasons, been using kraken for years and it's the first time i'm having issues. And having issues when it comes to my money, there's a zero tolerance policy. If they don't sort this out i'm done with Kraken, no matter my good experience in the past, ruin it once, you ruin it forever.

Let's hope it ends good

If you post your support request number I can escalate your issue with support.
stereotype
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May 20, 2017, 07:18:31 AM
 #4116

Been trying to withdraw money for weeks now with 0 help from customer service. The writing is on the wall. Don't send any money here.

Well ain't that great. My Euro withdrawal is on hold for unknown reasons, been using kraken for years and it's the first time i'm having issues. And having issues when it comes to my money, there's a zero tolerance policy. If they don't sort this out i'm done with Kraken, no matter my good experience in the past, ruin it once, you ruin it forever.

Let's hope it ends good

If you post your support request number I can escalate your issue with support.
You must be getting really bored and pissed off, trying to prop up Krakens broken support system. Should you not feel embarrassed how ineptly some of the management decisions are being made, at Kraken HQ?

BTW, any chance you could have a go at answering the question ive asked about 5 times now?.......

Why should i accept your Kraken shitcoin token as a resolution to your system not executing my stop loss order for 36 hours, and then executing it, at a loss to me?
Dargo
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May 20, 2017, 07:31:55 AM
 #4117

Update:

Sorry I'm not able to respond to every post, but I am still forwarding request numbers to support and asking them to escalate. Posting your request number here is best since support can get the number without waiting for me to forward it. You can also give me the request number by DM but it will likely take support longer to get it this way.

We are expanding the support team as rapidly as we can and doing other things to try to serve everyone as quickly as possible, but the entire crypto space is seeing incredible growth right now that is very difficult to keep up with.

Our USD payment provider for US residents recently updated their system and are having a technical issue with the update. They are working to fix as soon as possible, but currently this issue is creating problems for some US residents trying to transfer USD. This issue does not affect clients outside the US transferring USD or any other currency.    

 

vevnca
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May 20, 2017, 07:38:22 AM
 #4118

Hello. My request id is 260630.

You are holding my EUR deposit for 16 days now and funds are still not available to me. I got no reply to my ticket for 11 days now.
Please do something!

Dargo
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May 20, 2017, 07:53:10 AM
 #4119

You must be getting really bored and pissed off, trying to prop up Krakens broken support system. Should you not feel embarrassed how ineptly some of the management decisions are being made, at Kraken HQ?

BTW, any chance you could have a go at answering the question ive asked about 5 times now?.......

Why should i accept your Kraken shitcoin token as a resolution to your system not executing my stop loss order for 36 hours, and then executing it, at a loss to me?

We've already been over this. You refuse to provide your request number and I already explained that I can't assist you any further without it.
soccerer
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May 20, 2017, 07:54:05 AM
Last edit: May 20, 2017, 08:04:44 AM by soccerer
 #4120

Dear Kraken,

My USD deposit was on hold for 5 days now. I've made many tickets for the same subject.

279207
279185
277575
276184
274810
273661
271539
271537

Since there was no reply at all for few days and seemed like there was no way to contact support directly

Please  kindly follow up. There's no reason to hold the deposit that long.

Regards,
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