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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 619798 times)
sfthomas
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May 25, 2017, 08:21:17 AM
 #4201

Hi (Dargo?),

I have been waiting to get verified for 2 weeks now - needless to say there is some frustration on my side given the recent rise in certain prices Wink
Filed a support request (275240) - I suspect you have an influx of new registrations, but if there is anything you can do to speed mine up, it would be highly appreciated.

Cheers,
./ThomasF
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pengo
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May 25, 2017, 08:24:48 AM
 #4202

Hi Dargo,
I registered on 21/5 but my verification for Tier 2 is still in the processing phase, I creted the ticket n. 297244, can you please speed it up?
Thank you!
jedaite
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May 25, 2017, 10:15:31 AM
 #4203

I was verified to level 2 with a prompt response yesterday!  My only issue now is when I attempt to verify to level 3 the site will not accept my submission for proof of residence. It states: "Proof of residence: must be at least 98 KB and at most 3.0 MB."

I have tripled check and the .jpeg conforms to all pixel and size standards asked for.  Can you provide guidance?  Thanks.

Hey, make sure the SIZE of your document is at least 98kb and maximum 3MB. If that doesn't do it, then wait for support to reply.

btcmachine
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May 25, 2017, 11:08:47 AM
 #4204

Hello

From 3-4 hours i can open funding page on the Kraken website. Always i see this error:
http://s7.postimg.org/man0l49vf/screenshot_451.png
flekkelek
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May 25, 2017, 11:47:07 AM
 #4205

Hello

From 3-4 hours i can open funding page on the Kraken website. Always i see this error:


Refresh it. It's just a timeout error, probalby they are under heavy load atm.

Tesó, van egy kis merited? Buszjegyre kell.
not.you
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May 25, 2017, 12:28:24 PM
 #4206

polo refugees....
Totscha
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May 25, 2017, 12:44:59 PM
 #4207

Same old, same old... Every single time there is high traffic Kraken becomes unresponsive.
stcramto
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May 25, 2017, 01:47:38 PM
 #4208

yup, kraken is not really usable right now

only getting cloudflare errors
costirrrr
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May 25, 2017, 02:17:09 PM
 #4209

I have a deposit on HOLD since last wednesday, anyone can help me?
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May 25, 2017, 02:37:48 PM
 #4210

I have a deposit on HOLD since last wednesday, anyone can help me?

Open a ticket with support, wait a couple of days and then post the ticket number here. Dargo might look into it.
costirrrr
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May 25, 2017, 02:52:52 PM
 #4211

I have a deposit on HOLD since last wednesday, anyone can help me?

Open a ticket with support, wait a couple of days and then post the ticket number here. Dargo might look into it.


thanks, i opened the ticket days ago, no answer. Ticket number  273996   @Dargo

thanks for helping
Digitalcell
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May 25, 2017, 04:11:34 PM
 #4212

@ Dargo,

according to information provided on your web page, verification (tier1 and tier2) last just few minutes. However, my verification (tier1 and tier2; ticket number 298238) is still not completed since 3 days! When it will be completed?

Thanks a lot in advance

Cheers,

Digitalcell
lemmerk
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May 25, 2017, 05:27:52 PM
 #4213

@ Dargo

I've been waiting for a deposit to go through for a couple of days now. The current status is 'on hold' because i accidentally transferred the same amount more than once. Could you please check ticket #299187.

Thank you so much.
phunixx
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May 25, 2017, 06:03:31 PM
 #4214

Cant even fekkin trade......Already lost quite an ammount ffs...........
Fekking cunts
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May 25, 2017, 06:54:46 PM
 #4215

I was verified to level 2 with a prompt response yesterday!  My only issue now is when I attempt to verify to level 3 the site will not accept my submission for proof of residence. It states: "Proof of residence: must be at least 98 KB and at most 3.0 MB."

I have tripled check and the .jpeg conforms to all pixel and size standards asked for.  Can you provide guidance?  Thanks.

Hey, make sure the SIZE of your document is at least 98kb and maximum 3MB. If that doesn't do it, then wait for support to reply.

Thanks for the feedback.  I have checked the size of the document and it is within this range, which led to my confusion.  Thanks again
lemmerk
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May 25, 2017, 06:59:00 PM
 #4216

@ Dargo

I've been waiting for a deposit to go through for a couple of days now. The current status is 'on hold' because i accidentally transferred the same amount more than once. Could you please check ticket #299187.

Thank you so much.

I got a reply saying that the deposit was released but nothing changed. sorry to be such a bother, but i'd like to start trading with the money.

Thank you again for such quick support.
Family Time
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May 25, 2017, 09:30:44 PM
 #4217

I was verified to level 2 with a prompt response yesterday!  My only issue now is when I attempt to verify to level 3 the site will not accept my submission for proof of residence. It states: "Proof of residence: must be at least 98 KB and at most 3.0 MB."

I have tripled check and the .jpeg conforms to all pixel and size standards asked for.  Can you provide guidance?  Thanks.

Hey, make sure the SIZE of your document is at least 98kb and maximum 3MB. If that doesn't do it, then wait for support to reply.

Thanks for the feedback.  I have checked the size of the document and it is within this range, which led to my confusion.  Thanks again

I rescanned and saved everything as .png format and it seems to have accepted the submission.  So now I just need a kind soul to take a look.  Sorry for jamming up the thread with technical issues.  Request #294344
coralio
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May 25, 2017, 09:36:21 PM
 #4218

KRAKEN REQUEST #293399
Hi, I'm having a bad time with Kraken speed with my deposit. Please, can someone explain what could have happened?
May 17: 1€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 18: 50€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 23: 1,800€ transfer to my Kraken account. more than 48 hours after confirmation from my bank ING, AND NO MONEY HAS ARRIVED YET AT MY KRAKEN'S ACCOUNT. So my first "real" deposit gets lost. I got confident with my test transfers but the real one fails. Probably bad luck, I don't know. But Kraken's web is also very slow now and it is down quite often in the last two days. I am quite worried.
And why is support so slow? Last took 4/5 days.
Thanks.
jedaite
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May 25, 2017, 10:44:01 PM
 #4219

KRAKEN REQUEST #293399
Hi, I'm having a bad time with Kraken speed with my deposit. Please, can someone explain what could have happened?
May 17: 1€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 18: 50€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 23: 1,800€ transfer to my Kraken account. more than 48 hours after confirmation from my bank ING, AND NO MONEY HAS ARRIVED YET AT MY KRAKEN'S ACCOUNT. So my first "real" deposit gets lost. I got confident with my test transfers but the real one fails. Probably bad luck, I don't know. But Kraken's web is also very slow now and it is down quite often in the last two days. I am quite worried.
And why is support so slow? Last took 4/5 days.
Thanks.

Are you from Romania? If so, I am too. I've no idea what happened, but my bet would be that Kraken is a bit over its head in terms of requests of any kind (support, deposits, etc). I've deposited about $6K last year when PayCash was available and I had the money in 5 biz days. If you did SEPA, it should be in your account in a few days. I know SEPA withdrawals are pretty fast (under 24h).

Dargo
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May 25, 2017, 11:03:07 PM
 #4220

So now i'm pre-verified...it means that I still can't trade in the future?

It means that currently we can't service your state. Things could change later and we might be able to offer our service, but most likely it wouldn't be anytime soon.

Hi Dargo, could you please validate my understanding of how the deposit limit works...

My understanding is that the account freezes all deposits when the total sum of deposits within a 24 hr period exceeds the limit (including singular deposits that are still under the limit, for example if you make 2 deposits, one being 10k and the other 20k, and your limit is 10k, it won't even let you use the 10k). It then unlocks when enough time has passed to clear that limit (for example if you are 2x your limit, 2 days).

Are there any other factors?

I'm not sure that the deposit will automatically unlock after time has passed, at least not in all cases (so probably a good idea to create a support ticket if your deposit is held for going over limit rather than assuming it will release automatically). Not really any other factors for the daily limit, but remember you have a monthly limit too and that the limits are in USD, so exchange rates at the time the deposit hits our system come into play.
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