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[Dionilde]

I don't see an option to cancel a ticket once it's created. Adding a cancel button could significantly reduce the number of open tickets and the workload for the support staff. Sometimes people open a ticket and then figure out how to solve the problem on their own a while later, or they think it's no longer significant.

Go to your ticket on the support page.  In the reply box, tell them the issue is resolved.  And when support sees that, they will close the ticket.

Yes, you can indicate it's solved by replying to the ticket, but it would be nice for clients to have a way to solve their own tickets. Not sure it's possible, but we will look into this.

Hi Dargo!

Can you take a look into my ticket also, please!
It still unresolved since 5 days ago.

#309244

Thanks!

[1715200406]

1715200406

[Berke1973]

Hi Kraken support, Phil,

I just requested tier 3, support ticket 305603.

Can you Please assist me.

Thanks.

Regards,
Ber

[harshul]

Hello anyone,

I need HELP AND ADVICE. I've submitted the documents for verification AT kRAKEN and its been over a week. I have not got verified yet. I have submitted all the documents as well. I need to deposit money. I created a ticket as well. It is 313393. Please expedite this. I am losing on the profits as we discuss this here. Thanks.

[patap0n]

Hello there !

Just came and saw this thread opened ; new on Kraken, and it's been about a week too with no news yet.
Anything I can provide to speed up verification tier 1-2 ? I've opened a ticket, too:  #313751

Thanks in advance !

[azzur]

Hi Dargo

Could you please escalate ticket #: 302777 for my business kraken account verification?

Thanks

[persiancat]

Hello Dargo,

I sent you a PM regarding my ticket.

Thank you for all your help.

[wwards]

Hi Dargo.
Can you help me with my verification? It's been over a week for Tier 2 and a few days for Tier 3.
Ticket 298876
Thanks.

[RikiPedala]

Hi Dargo,

I registered only to write you here. I have a serious issue with Kraken which is now affecting my private life.

My deposit ( QCC3FQU-7BCD6C-43FUEJ ) has been sitting "on hold" on kraken since 26 May, which is now 5 days. I was supposed to transfer this money further to my family abroad who need it urgently. PLEASE urge this request as I am desperately checking every hour whether these funds have been made available to me on Kraken.

Deposit: QCC3FQU-7BCD6C-43FUEJ
Kraken request/ticket: 308963

Please reply! Many thanks in advance.

Marin

[persiancat]

Hello Dargo,

I sent you a PM regarding my ticket.

Thank you for all your help.

Hello Dargo,


I managed to get my issue resolved today.

Thanks much and grateful for you and your colleagues help.

Cheers and good day to you.

[Sha123]

Hi team Kraken, thank you for my tier 2 verification.

My problem is that my deposit is on hold.
My support request number is: #313414
Thank you

[emmettoc]

Hello Dargo,

I sent you a PM a while ago regarding my missing 2 deposits.
Thank you very much for your help.

[comp]

Dargo --->  291058 like 1.5 weeks now........I need my money to go to Kraken 

Thanks for your help!

[Dargo]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however. For account verification especially it could still take a long time. Some of you are posting again about issues that have already been escalated. In that case there's nothing further I can do.

[jorismaillet]

Hello Dargo and everyone !

Just wanted to say that in my case, i have been verified for tier1 only 4 days after submitting the request.
Now I'm still waiting for tier2 verification and it's been already 4 more days and nothing happens. I guess we all have the same issues.

I hope that my ticket n°288392 has been escalated as I've already posted a message here.

I'll be patient and thank you Dargo for your great work

[Bestrates]

Hello Dargo,

6 days I've had a SEPA cash deposit on hold. No response from my support ticket. No response from PM to you.  I'm T4 verified. Can you tell me what problem is or return my money? cash was sent from bank in my name matching my account.

Regards

[coralio]

Kraken deposit on hold: 2nd time in one week!!!
This is the second time a deposit is held this week. Please, can you explain what happens with Kraken?
Request #317748
Thanks

[jeffytune]

Do you support funding from Hong Kong or China?

[someuser546]

Hi Dargo,

Can you look at my request please: 317591

Thanks

[alexah]

del

[emmettoc]

Hi,

I sent DM regarding the missing deposit. I already called the bank and confirmed that it was processed immediately to your account. So there must be some critical bugs on your side. Please check my message to contact me as soon as possible.