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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 621399 times)
Dargo
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July 25, 2017, 07:52:30 PM
 #4641

@Official Kraken Team:
I'm having questions/trouble with the public API data, especially the OHLC. If I request 1min OHLC bars as well as 1h OHLC bars, the data doesn't seem to coincide at all:

Code:
https://api.kraken.com/0/public/OHLC?pair=ETHEUR&interval=1&since=0
https://api.kraken.com/0/public/OHLC?pair=ETHEUR&interval=60&since=0

For example, the timestamp 1500962400 (which is 2017-07-25 06:00:00) on the 1h bars gives me a volume of 2024.50730156 and a trade count of 447, while the summation of the volume of the 1m bars for that hour gives me 3842.00689444 and the summation of the trade counts gives me 772!

How can that be?! How come according to all the minute bars that make up one hour there is almost TWICE as much volume in comparison to the single 1h bar?+

Not only that, but also the *past* data keeps changing! I requested the 1h bar for timestamp 1500962400 a couple hours ago and got this result:
Code:
0 1500962400
1 "193.43346"
2 "193.89741"
3 "190.19000"
4 "190.19000"
5 "192.09941"
6 "2024.50730156"
7 447

Now, if I query the data again (just now), I get this:

Code:
0 1500962400
1 "193.43346"
2 "193.89741"
3 "190.19000"
4 "190.19993"
5 "192.04256"
6 "4166.08028567"
7 805

Pretty amazing, it seems Kraken has a time machine and (constantly) updates old data.

Thanks for reporting this. Are you making sure to not include the last entry in the array since that is always current? If you are including it, that would account for different results from the same time stamp, but may not account for the discrepancy between 1m and 1h intervals. If this isn't the issue, then it would be best to create a support ticket about it.

From API documentation:

Code:
Note: the last entry in the OHLC array is for the current, not-yet-committed frame and will always be present, regardless of the value of "since".
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wickedgoodtrader
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July 25, 2017, 09:22:22 PM
 #4642



[/quote]

We don't plan to lower fees, but if you have lost money in a specific trade, please open a support ticket about it and we'll see what we can do for you.
[/quote]

So when I make 50 trades a day I need to open 50 support tickets? Or when I try and make 200 trades and not 1 goes through, costing me money I should open 200 support tickets?

How about when it says my order hasn't gone through then I see 20 minutes later the order I tried to put in 5 times, now just got filled 5 times.

Just fix the shit.
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July 25, 2017, 11:37:59 PM
 #4643

Kraken, this is ridiculous. I need to think about your trading engine's problems before ordering.

Some trades are even more expensive than LocalBitcoins when taking into account the losses and the time wasted.

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CYPER
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July 26, 2017, 04:35:27 PM
 #4644

Why are market orders not executed immediately?
WTF is happening?

Are you having performance issues or what?
Pavlentiy_ukr
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July 26, 2017, 08:02:29 PM
 #4645

Please read a few pages of the topic before your post. Even stop-loss orders are executed at random price in a few hours after the limit pass. And Kraken's support refuses to compensate respective losses.

Quote
there is no way that we can compensate for a stop loss not filling at the exact stop price. X EUR is not considered excessive slippage in this market.

Regards,
Kraken Client Engagement
enter`name`here
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July 27, 2017, 02:35:43 PM
 #4646

It seems you guys have changed the minimum volume for many pairs without warning. This has caused me much headache this morning. I have already opened a ticket about it so rather than bitch about it any more here I would like to make a suggestion.

The public API method "AssetPairs" should be changed so that minimum volume for each pair is included in the return. This would make it so that when my bot is initialized it could make note of what the minimum volume is for each pair and then make sure that all orders for a given pair are at least of the minimum volume. This would make it so that you guys can change this value whenever you please, and it wouldn't break my bot, or anyone's for that matter.

right now the return for this method looks like this:

'XZECZUSD': {'aclass_base': 'currency',
'aclass_quote': 'currency',
'altname': 'ZECUSD',
'base': 'XZEC',
'fee_volume_currency': 'ZUSD',
'fees': [[0, 0.26],
[50000, 0.24],
[100000, 0.22],
[250000, 0.2],
[500000, 0.18],
[1000000, 0.16],
[2500000, 0.14],
[5000000, 0.12],
[10000000, 0.1]],
'fees_maker': [[0, 0.16],
[50000, 0.14],
[100000, 0.12],
[250000, 0.1],
[500000, 0.08],
[1000000, 0.06],
[2500000, 0.04],
[5000000, 0.02],
[10000000, 0]],
'leverage_buy': [],
'leverage_sell': [],
'lot': 'unit',
'lot_decimals': 8,
'lot_multiplier': 1,
'margin_call': 80,
'margin_stop': 40,
'pair_decimals': 5,
'quote': 'ZUSD'}}


what I am suggesting is simply adding a field like: 'minimum_volume' : <value representing minimum volume for this pair>

the Json return would then look something like:


'XZECZUSD': {'aclass_base': 'currency',
'aclass_quote': 'currency',
'altname': 'ZECUSD',
'base': 'XZEC',
'fee_volume_currency': 'ZUSD',
'fees': [[0, 0.26],
[50000, 0.24],
[100000, 0.22],
[250000, 0.2],
[500000, 0.18],
[1000000, 0.16],
[2500000, 0.14],
[5000000, 0.12],
[10000000, 0.1]],
'fees_maker': [[0, 0.16],
[50000, 0.14],
[100000, 0.12],
[250000, 0.1],
[500000, 0.08],
[1000000, 0.06],
[2500000, 0.04],
[5000000, 0.02],
[10000000, 0]],
'leverage_buy': [],
'leverage_sell': [],
'lot': 'unit',
'lot_decimals': 8,
'lot_multiplier': 1,
'margin_call': 80,
'margin_stop': 40,
'pair_decimals': 5,
'minimum_volume': 0.001(or whatever the actual value is, I don't currently know:S),
'quote': 'ZUSD'}}

Please pass this suggestion on tho whomever maintains the API methods.
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July 27, 2017, 02:44:16 PM
 #4647

As long as there are people trading, they couldn't care less...

This website involves money and errors carry losses. Changes should be planned and warned ahead of time.

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enter`name`here
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July 27, 2017, 02:50:29 PM
 #4648

As long as there are people trading, they couldn't care less...

This website involves money and errors carry losses. Changes should be planned and warned ahead of time.

+9999999 ^ 9999999
Dargo
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July 27, 2017, 05:27:53 PM
 #4649

As long as there are people trading, they couldn't care less...

This website involves money and errors carry losses. Changes should be planned and warned ahead of time.

+9999999 ^ 9999999

Here is the documentation on the new order minimums:

https://support.kraken.com/hc/en-us/articles/205893708-What-is-the-minimum-order-size-

Keep in mind that these minimums are a temporary measure to help take some load off the trade engine. Not going to be a magic bullet, but may help some. We will likely lower these minimums after the new trade engine goes live or we have other more effective measures in place. (Sorry, I don't have an ETA on the new trade engine at this time, but we are working to launch it as soon as possible).

I apologize for the poor communication on this change - it was not due to a lack of caring but a lack of good communication internally on our part.
Dargo
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July 27, 2017, 05:29:23 PM
 #4650

It seems you guys have changed the minimum volume for many pairs without warning. This has caused me much headache this morning. I have already opened a ticket about it so rather than bitch about it any more here I would like to make a suggestion.

The public API method "AssetPairs" should be changed so that minimum volume for each pair is included in the return. This would make it so that when my bot is initialized it could make note of what the minimum volume is for each pair and then make sure that all orders for a given pair are at least of the minimum volume. This would make it so that you guys can change this value whenever you please, and it wouldn't break my bot, or anyone's for that matter.

right now the return for this method looks like this:

'XZECZUSD': {'aclass_base': 'currency',
'aclass_quote': 'currency',
'altname': 'ZECUSD',
'base': 'XZEC',
'fee_volume_currency': 'ZUSD',
'fees': [[0, 0.26],
[50000, 0.24],
[100000, 0.22],
[250000, 0.2],
[500000, 0.18],
[1000000, 0.16],
[2500000, 0.14],
[5000000, 0.12],
[10000000, 0.1]],
'fees_maker': [[0, 0.16],
[50000, 0.14],
[100000, 0.12],
[250000, 0.1],
[500000, 0.08],
[1000000, 0.06],
[2500000, 0.04],
[5000000, 0.02],
[10000000, 0]],
'leverage_buy': [],
'leverage_sell': [],
'lot': 'unit',
'lot_decimals': 8,
'lot_multiplier': 1,
'margin_call': 80,
'margin_stop': 40,
'pair_decimals': 5,
'quote': 'ZUSD'}}


what I am suggesting is simply adding a field like: 'minimum_volume' : <value representing minimum volume for this pair>

the Json return would then look something like:


'XZECZUSD': {'aclass_base': 'currency',
'aclass_quote': 'currency',
'altname': 'ZECUSD',
'base': 'XZEC',
'fee_volume_currency': 'ZUSD',
'fees': [[0, 0.26],
[50000, 0.24],
[100000, 0.22],
[250000, 0.2],
[500000, 0.18],
[1000000, 0.16],
[2500000, 0.14],
[5000000, 0.12],
[10000000, 0.1]],
'fees_maker': [[0, 0.16],
[50000, 0.14],
[100000, 0.12],
[250000, 0.1],
[500000, 0.08],
[1000000, 0.06],
[2500000, 0.04],
[5000000, 0.02],
[10000000, 0]],
'leverage_buy': [],
'leverage_sell': [],
'lot': 'unit',
'lot_decimals': 8,
'lot_multiplier': 1,
'margin_call': 80,
'margin_stop': 40,
'pair_decimals': 5,
'minimum_volume': 0.001(or whatever the actual value is, I don't currently know:S),
'quote': 'ZUSD'}}

Please pass this suggestion on tho whomever maintains the API methods.


Thanks, will pass this along. I'd like to see us update many error messages so they are more informative and helpful.
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July 27, 2017, 09:58:35 PM
 #4651

11 days waiting for any response. Account locked but no news since days ago. Nice amount of $ but can not do any trade or withdrawal.

No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.

Ticket #311114

Thanks

Kraken team tell me,them will solve in short time...

Waiting since 29 May

Thanks

Another week (50 days) and no more news about when kraken team release my account. I need do some movements, but always the answer: "We appreciate your patience"

Thanks


Two months later and I still can not access my funds.

I have sent, and responded to everything the kraken team has asked me, they tell me that everything is ok, and my funds secure, but now they tell me to wait 2 or 3 more weeks.

Honestly, this is not funny anymore.

I hope seriously, and that this will be solved at once.

Thank you.
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July 27, 2017, 10:05:07 PM
 #4652

Dargo, I'm not sure about others, but I think it'd be a good idea to perform proper maintenance even if it involves downtime.

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July 28, 2017, 11:07:04 AM
 #4653

Hi! I need information about the limit on the withdrawal of coins on the exchange of Kraken.
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July 28, 2017, 02:33:06 PM
 #4654

Hi! I need information about the limit on the withdrawal of coins on the exchange of Kraken.
Tier 0
Deposits and withdrawals are not available.

Tier 1
You can trade between all currencies, but account funding is limited to digital currencies only.
Withdraw (crypto)      $2,500.00/day
Withdraw (crypto)      $20,000.00/month
Requirements:
Full name
Date of birth
Country of residence
Phone number

Tier 2
Withdraw (crypto)      $5,000.00/day
Withdraw (crypto)      $50,000.00/month
Requirements:
All of the above
Address verification

Tier 3
Withdraw (crypto)      $50,000.00/day
Withdraw (crypto)      $200,000.00/month
Requirements:
All of the above
Government issued ID
Verified proof of residence (e.g., utility bill no more than 3 months old)
Social Security number (US only)
ID confirmation photo

Tier 4
Withdraw (crypto)      $100,000.00/day
Withdraw (crypto)      $500,000.00/month
Requirements:
If you are interested in a personal or business Tier 4 account, please contact support.
Choose the category "Verification: Tier 4" for your support request.

For all tiers from Tier 1 (including Tier 1)
Deposit (crypto)      No limit

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Taya Afi
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July 28, 2017, 04:12:37 PM
 #4655

Hi! I need information about the limit on the withdrawal of coins on the exchange of Kraken.
Tier 0
Deposits and withdrawals are not available.

Tier 1
You can trade between all currencies, but account funding is limited to digital currencies only.
Withdraw (crypto)      $2,500.00/day
Withdraw (crypto)      $20,000.00/month
Requirements:
Full name
Date of birth
Country of residence
Phone number

Tier 2
Withdraw (crypto)      $5,000.00/day
Withdraw (crypto)      $50,000.00/month
Requirements:
All of the above
Address verification

Tier 3
Withdraw (crypto)      $50,000.00/day
Withdraw (crypto)      $200,000.00/month
Requirements:
All of the above
Government issued ID
Verified proof of residence (e.g., utility bill no more than 3 months old)
Social Security number (US only)
ID confirmation photo

Tier 4
Withdraw (crypto)      $100,000.00/day
Withdraw (crypto)      $500,000.00/month
Requirements:
If you are interested in a personal or business Tier 4 account, please contact support.
Choose the category "Verification: Tier 4" for your support request.

For all tiers from Tier 1 (including Tier 1)
Deposit (crypto)      No limit


Thank you so much.
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July 28, 2017, 06:30:28 PM
 #4656

Just received an email containing important information:

Quote
  • Kraken plans to support BCH on our platform for funding and trading in the pairs BCH/XBT, BCH/USD, BCH/EUR
  • Clients holding Bitcoin (XBT) balances at the time of the fork will be credited with an equal amount of Bitcoin Cash (BCH) - e.g. 1 XBT will result in 1 XBT + 1 BCH
  • Clients borrowing Bitcoin (XBT) for margin positions at the time of the fork will be debited an equal amount of Bitcoin Cash (BCH) - e.g. if you borrow 1 XBT you must pay back 1 XBT + 1 BCH
  • Margin traders should read the blog post carefully to understand the added risk and how margin trading will work across the fork
  • The BCH fork is planned for 12:20 pm UTC on August 1
  • Bitcoin (XBT) funding will be halted at 11 am UTC and resumed sometime after the fork when it is safe to do so
  • Trading will continue across the fork, but we may need to halt trading briefly around the time of the fork so we can adjust balances and add pairs

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July 30, 2017, 03:43:44 AM
Last edit: July 30, 2017, 04:18:10 AM by B RAD LEE
 #4657

Hey, just wondering if there is anyone here from Kraken who gives a rats ass about helping people out? Ive been trying like hell to regain access to my Kraken account for the last 18 days! I've lost around $7,000 thanks to Kraken, and will easily lose double that if Kraken doesn't do the right thing soon!!!

Change my account address to the hotmail.com address, so that I may reset my UN, if need be, and password. You can't just hijack my account and steal my $25,000! It's not too late to do the right thing. But if you guys continue locking me out of my account this is going to get very very ugly. I dont want that. I really dont. But we are getting very close to the point of no return.

So whats it gonna be? Kraken FINALLY allowing me to access my account? Or are we settling in for a long dirty fight? I'm not just going to sue Kraken, Im going to gather as many other victims as i can to join me in my lawsuit vs Kraken, and I'm going to spread the truth about The Kraken Criminals to ever fcking corner of the internet!!

Let me access MY fcking money!!! Let me get MY BCC/BCH coins airdropped. Otherwise its game on so damn hard!!!!!!!!!

Maybe this is all one big misunderstanding. It's hard to imagine...but maybe. I guess we'll see. Solve, or don't solve Ticket #482988

Brad
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July 30, 2017, 09:04:48 AM
 #4658

Hey, just wondering if there is anyone here from Kraken who gives a rats ass about helping people out? Ive been trying like hell to regain access to my Kraken account for the last 18 days! I've lost around $7,000 thanks to Kraken, and will easily lose double that if Kraken doesn't do the right thing soon!!!

Change my account address to the hotmail.com address, so that I may reset my UN, if need be, and password. You can't just hijack my account and steal my $25,000! It's not too late to do the right thing. But if you guys continue locking me out of my account this is going to get very very ugly. I dont want that. I really dont. But we are getting very close to the point of no return.

So whats it gonna be? Kraken FINALLY allowing me to access my account? Or are we settling in for a long dirty fight? I'm not just going to sue Kraken, Im going to gather as many other victims as i can to join me in my lawsuit vs Kraken, and I'm going to spread the truth about The Kraken Criminals to ever fcking corner of the internet!!

Let me access MY fcking money!!! Let me get MY BCC/BCH coins airdropped. Otherwise its game on so damn hard!!!!!!!!!

Maybe this is all one big misunderstanding. It's hard to imagine...but maybe. I guess we'll see. Solve, or don't solve Ticket #482988

Brad

Please use this form to escalate your support ticket: https://goo.gl/forms/2VolutBY6HBGJRRA3
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July 30, 2017, 12:34:09 PM
 #4659

Hi,

i would like know news, about the fork of today.

Seem that XBT go up, but where is my bitcoins cash in kraken.com?

regards,

Enrique.
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July 30, 2017, 12:37:09 PM
 #4660

Hi,

i would like know news, about the fork of today.

Seem that XBT go up, but where is my bitcoins cash in kraken.com?

regards,

Enrique.



Quote
  • Kraken plans to support BCH on our platform for funding and trading in the pairs BCH/XBT, BCH/USD, BCH/EUR
  • Clients holding Bitcoin (XBT) balances at the time of the fork will be credited with an equal amount of Bitcoin Cash (BCH) - e.g. 1 XBT will result in 1 XBT + 1 BCH
  • Clients borrowing Bitcoin (XBT) for margin positions at the time of the fork will be debited an equal amount of Bitcoin Cash (BCH) - e.g. if you borrow 1 XBT you must pay back 1 XBT + 1 BCH
  • Margin traders should read the blog post carefully to understand the added risk and how margin trading will work across the fork
  • The BCH fork is planned for 12:20 pm UTC on August 1
  • Bitcoin (XBT) funding will be halted at 11 am UTC and resumed sometime after the fork when it is safe to do so
  • Trading will continue across the fork, but we may need to halt trading briefly around the time of the fork so we can adjust balances and add pairs

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