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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 620174 times)
Dargo
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June 15, 2017, 04:24:56 PM
 #4421

why this now kraken not support withdraw and deposit USD use bank transfer wire
USD deposit and withdraw only use USDT

Not sure what you are talking about. We do support USD deposits and withdrawals in addition to USDT. In most case you need to be verified to tier 3 in order to see bank funding options and USD funding is not available in all countries.
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mescalito
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June 15, 2017, 04:26:19 PM
 #4422

Thanks, my deposit has been credited! The cause of the delay lied in a problem with diacritics in my name, so it wasn't credited automatically. I'll contact my bank about this issue to prevent that from happening in the future.
Dargo
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June 15, 2017, 04:28:29 PM
 #4423

They can't make their mind up with GNO though. First email said "reduced to 0.004". today it says "reduced to 0.005"   Grin Huh Roll Eyes


This needs updating too: https://support.kraken.com/hc/en-us/articles/201893608-What-are-the-withdrawal-fees-

You are confusing two different things - the "reduced to 0.004" regards the fee for creating a GNO deposit address, and the "reduced to 0.005" regards the fee for withdrawing GNO.
Sa1Crypto
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June 15, 2017, 04:53:41 PM
 #4424

To Ann (Kraken)

Hi, Would you be able to tell me at what point I should contact Kraken regarding new account verification? I know there has been a bit of an increase in interest regarding Cryptos and I don't know how long the new normal waiting period is.

Thanks,
aesma
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June 15, 2017, 04:53:48 PM
 #4425

Hello.

I have provided the documents for Tier 3 verification last Friday. When can I expect to be verified ? I will reach my monthly funding limit very soon.
Serpens66
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June 15, 2017, 11:24:32 PM
 #4426

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.

So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
jeffytune
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June 16, 2017, 03:00:01 AM
 #4427

Sorry I haven't replied in a while, but I have been keeping up with raising the priority on ticket numbers posted here and by DM. Keep in mind that it can still take a while to hear back from support even if the priority is raised, so it will help speed things up but is not an instant fix.

I'll catch up on replies to comments now, but won't have time to respond to everything. As I've said before, we are hiring new support and verification staff and training them as fast as we can to address the recent huge increase in demand for our service. Many clients are waiting an unacceptably long time to get help and we are working hard to improve on this. Keep in mind that social media tends to strongly filter out the good experiences and you only hear about the bad. Our team is helping thousands of clients every day, but we have a ways to go yet before we can help everyone more promptly.

You just wasted some database space of this forum by posting that reply.

Come on man!
You should have hired and trained staff by the end of last year when momentum for price hike had already built up. If you are doing it now then you are showing that you are DUMB enough with neither foresight of exchange business nor value for your customers satisfaction.

We are looking for that day when you will come here and say oh we are hacked and we are hiring and training staff to look into security breach.

And what positive experience you are talking about?

It's your DUTY to deliver timely response and positive experience EACH AND EVERY TIME because you are earning from them.
stereotype
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June 16, 2017, 07:04:49 AM
 #4428

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.

So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)
Notice how Dargo just glosses over this fact. Seriously, how the fuck does an exchange get away with this. They send email responses informing the user that they are "investigating" the problem. Fucking liars. They have known about it for years, and choose to not fix the problem.  

For the 6 time of asking.......  @Dargo. Stop being a pathetic coward and answer this......    WHAT AUTHORITY DOES KRAKEN ANSWER TO?
Khad
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June 16, 2017, 08:05:06 AM
 #4429

Dear Kraken,

Why is your support so slow ? My account has been locked for 5 days, why does it take so long to unlock it ? Isn't there any phone number to call to reach you and resolve this issue ?

Please, I beg you, unlock my account.

Ticket Number : 368245

Regards,

Khad
aesma
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June 16, 2017, 08:59:39 AM
 #4430

Hello.

I have provided the documents for Tier 3 verification last Friday. When can I expect to be verified ? I will reach my monthly funding limit very soon.

Today I'm Tier 3 verified, so it took one week, reasonable time overall.
aesma
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June 16, 2017, 09:49:17 AM
 #4431

However, I've now been affected by the infamous spikes. Can someone explain again what happens in these cases ? Or point me out to the page of this thread explaining it ?

I have a several days old long position on BTC that is giving me headaches as it has been in the red all along. I have a sell order at €2,454 for 1.33BTC. I look at the widget on my phone tracking Kraken price and see the high of the last 24h at 2535€, thinking, hurrah, my position has closed and earned me some money !

Alas, the position is still opened and in the red...

Should I open a ticket or is this hopeless ?
jeffytune
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June 16, 2017, 10:45:23 AM
 #4432

Dear Kraken,

Why is your support so slow ? My account has been locked for 5 days, why does it take so long to unlock it ? Isn't there any phone number to call to reach you and resolve this issue ?

Please, I beg you, unlock my account.

Ticket Number : 368245

Regards,

Khad

Behave like a customer not a beggar.
jeffytune
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June 16, 2017, 10:47:26 AM
 #4433

However, I've now been affected by the infamous spikes. Can someone explain again what happens in these cases ? Or point me out to the page of this thread explaining it ?

I have a several days old long position on BTC that is giving me headaches as it has been in the red all along. I have a sell order at €2,454 for 1.33BTC. I look at the widget on my phone tracking Kraken price and see the high of the last 24h at 2535€, thinking, hurrah, my position has closed and earned me some money !

Alas, the position is still opened and in the red...

Should I open a ticket or is this hopeless ?

Hopeless!

Because kraken is a SHIT EXCHANGE.
not.you
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June 16, 2017, 11:34:35 AM
 #4434

However, I've now been affected by the infamous spikes. Can someone explain again what happens in these cases ? Or point me out to the page of this thread explaining it ?

I have a several days old long position on BTC that is giving me headaches as it has been in the red all along. I have a sell order at €2,454 for 1.33BTC. I look at the widget on my phone tracking Kraken price and see the high of the last 24h at 2535€, thinking, hurrah, my position has closed and earned me some money !

Alas, the position is still opened and in the red...

Should I open a ticket or is this hopeless ?

I was under the impression that the spikes were a chart problem and not an order problem.  In other words, the price didn't actually hit what the spike says it hit, thus the order didn't fill.
sadhiq
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June 16, 2017, 01:23:57 PM
 #4435

I don't understand if it's me or Kraken, but whatever amount I'm trying to withdraw to another LTC address, I got the "invalid amount" error; whatever trade I'm trying to do (in this case selling some LTC), I got the "insufficient funds" error.
I'm tier 2 verified, so this shouldn't be a problem. Never made any operation except deposit some LTC. Can anyone explain me what I can actually do because I feel kinda stuck.
(I already opened a ticket...but don't really want to wait 5 weeks for an answer... Sad )
aesma
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June 16, 2017, 01:37:48 PM
 #4436

In overview, balances, do you see your LTC coins ?
sadhiq
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June 16, 2017, 02:04:16 PM
 #4437

In overview, balances, do you see your LTC coins ?
Yes
borya2002
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June 16, 2017, 02:05:50 PM
 #4438

Dear Kraken,

Why is your support so slow ? My account has been locked for 5 days, why does it take so long to unlock it ? Isn't there any phone number to call to reach you and resolve this issue ?

Please, I beg you, unlock my account.

Ticket Number : 368245

Regards,

Khad

Behave like a customer not a beggar.

The same problems and I have 5 days waiting, I do not understand what's going on there they have
Dargo
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June 16, 2017, 03:21:32 PM
 #4439

However, I've now been affected by the infamous spikes. Can someone explain again what happens in these cases ? Or point me out to the page of this thread explaining it ?

I have a several days old long position on BTC that is giving me headaches as it has been in the red all along. I have a sell order at €2,454 for 1.33BTC. I look at the widget on my phone tracking Kraken price and see the high of the last 24h at 2535€, thinking, hurrah, my position has closed and earned me some money !

Alas, the position is still opened and in the red...

Should I open a ticket or is this hopeless ?

Open a ticket and post the ticket number.
Dargo
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June 16, 2017, 03:24:23 PM
 #4440

I don't understand if it's me or Kraken, but whatever amount I'm trying to withdraw to another LTC address, I got the "invalid amount" error; whatever trade I'm trying to do (in this case selling some LTC), I got the "insufficient funds" error.
I'm tier 2 verified, so this shouldn't be a problem. Never made any operation except deposit some LTC. Can anyone explain me what I can actually do because I feel kinda stuck.
(I already opened a ticket...but don't really want to wait 5 weeks for an answer... Sad )

Do you have other pending orders to sell LTC? If so you cannot sell or withdraw any assets that you have sell orders for and would need to cancel those other orders before withdrawing or making new orders. If that's not the issue, then please post your ticket number.
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