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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 619858 times)
Bestrates
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June 11, 2017, 01:55:53 PM
 #4381

Kraken your customer service is a joke. 18 days you have put my deposit on hold. One e-mail after two weeks that the relevant team will look at it.
Your running a crypto exchange which is time critcal and your terrible service is causing allot of people to lose money.
GIVE ME BACK MY MONEY AND I'LL GO ELSEWHERE.
(TIer 4 verified. Bank in my name. Used 30+ times before. Not sent similar amount or sent to often)
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jeffytune
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June 11, 2017, 02:03:59 PM
 #4382

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.
Bestrates
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June 11, 2017, 02:24:04 PM
 #4383

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.
jeffytune
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June 11, 2017, 02:38:09 PM
 #4384

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.


Get together at Reddit.

This is disrespect to customers to hold their money and then leaving them in dark by not answering them.

What is Dargo doing here .. lip service.
jedaite
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June 11, 2017, 04:59:09 PM
 #4385

I am deeply upset by Krakens lack of customer support.
2 withdrawals of mine are stuck "on hold" for 7 days!!! Made seperate ticktes for them, but support just sends automated mails. Withdrawals are in btc...

I got that sometimes. Have you tried cancelling and attempting to withdraw again? You can try it a few times. Do so and wait fro 10-20 minutes after you make the withdrawal and see if it works.

Saniar68
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June 11, 2017, 06:36:06 PM
 #4386

Hi!

I am a new user of Kraken and submitted documents for verification. But it seems like they never take anything seriously. It's been 11 days and still they didn't verify my account nor they sent any email. Do they have support agents at all? I get response from BTC-e and Bitfinex within a few hours but these guys are dead for ages.

flekkelek
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June 11, 2017, 06:38:15 PM
 #4387

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.


Get together at Reddit.

This is disrespect to customers to hold their money and then leaving them in dark by not answering them.

What is Dargo doing here .. lip service.
Most likely he is trying to help, but I guess the support gets shitloads of tickets, probably Kraken was not ready for the increasing number of newcomers.

Tesó, van egy kis merited? Buszjegyre kell.
jeffytune
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June 12, 2017, 09:19:10 AM
 #4388

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.


Get together at Reddit.

This is disrespect to customers to hold their money and then leaving them in dark by not answering them.

What is Dargo doing here .. lip service.
Most likely he is trying to help, but I guess the support gets shitloads of tickets, probably Kraken was not ready for the increasing number of newcomers.

Then severe hack attack is about to come.

BECAUSE they would not be ready for it too.

It's display of severe non professionalism. And these people should not be trusted with others hard-earned money.
flekkelek
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June 12, 2017, 09:33:34 AM
 #4389

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.


Get together at Reddit.

This is disrespect to customers to hold their money and then leaving them in dark by not answering them.

What is Dargo doing here .. lip service.
Most likely he is trying to help, but I guess the support gets shitloads of tickets, probably Kraken was not ready for the increasing number of newcomers.

Then severe hack attack is about to come.

BECAUSE they would not be ready for it too.

It's display of severe non professionalism. And these people should not be trusted with others hard-earned money.
It's your personal choice whether you trust them or not... Crypto is a risky world yet, you should only risk what you can afford to lose.

Tesó, van egy kis merited? Buszjegyre kell.
curt0
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June 12, 2017, 12:23:11 PM
 #4390

It's your personal choice whether you trust them or not... Crypto is a risky world yet, you should only risk what you can afford to lose.

Do you work for Kraken?  Are you trying to shift the blame onto the customers away from Kraken?

Just because the crypto space is risky, it doesn't mean that we shouldn't be critical of potential criminals.  Just because the stock market is risky, it doesn't mean that investors are more to blame than Enron, Worldcom and Bernie Madoff.

curt0
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June 12, 2017, 12:42:18 PM
 #4391

Get together at Reddit.

I posted the following on Kraken's sub-reddit on June 9:

Quote
I wire transferred money to Kraken on May 24st. I did not hear from your site, so I posted a support request on June 1st.
I still did not hear from your site, so I posted another support request on June 6th.
I still did not hear from your site, so I posted another support request today.
Yesterday, I sent a direct message with my support ticket number to a user from Kraken on BitcoinTalk. I have not heard back from him so I'm posting this.
What is going on with Kraken? Does Kraken ignore all of its customers? Is it going to steal my money?

But as you can see from the link, Kraken removed my posting.

They're smelling more like a criminal every day.

jeffytune
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June 12, 2017, 12:50:13 PM
 #4392

Get together at Reddit.

I posted the following on Kraken's sub-reddit on June 9:

Quote
I wire transferred money to Kraken on May 24st. I did not hear from your site, so I posted a support request on June 1st.
I still did not hear from your site, so I posted another support request on June 6th.
I still did not hear from your site, so I posted another support request today.
Yesterday, I sent a direct message with my support ticket number to a user from Kraken on BitcoinTalk. I have not heard back from him so I'm posting this.
What is going on with Kraken? Does Kraken ignore all of its customers? Is it going to steal my money?

But as you can see from the link, Kraken removed my posting.

They're smelling more like a criminal every day.



Simply DISGRACEFUL.
flekkelek
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June 12, 2017, 01:15:51 PM
 #4393

It's your personal choice whether you trust them or not... Crypto is a risky world yet, you should only risk what you can afford to lose.

Do you work for Kraken?  Are you trying to shift the blame onto the customers away from Kraken?

Just because the crypto space is risky, it doesn't mean that we shouldn't be critical of potential criminals.  Just because the stock market is risky, it doesn't mean that investors are more to blame than Enron, Worldcom and Bernie Madoff.


I don't work for kraken and I'm not trying to shift any blame to customers... I just wanted to say everything can happen, just as you mentioned. They didn't steal your money...yet. If I will hear something else then "shiet they put my transfer on hold and not responding to any of my tickets" thing, I will have concerns. I don't remember they stole money from someone. Unprofessional? Yeah maybe they have issues, but not thieves, at least they didn't do anything like that as far as I know.

Tesó, van egy kis merited? Buszjegyre kell.
jeffytune
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June 12, 2017, 01:32:39 PM
 #4394

It's your personal choice whether you trust them or not... Crypto is a risky world yet, you should only risk what you can afford to lose.

Do you work for Kraken?  Are you trying to shift the blame onto the customers away from Kraken?

Just because the crypto space is risky, it doesn't mean that we shouldn't be critical of potential criminals.  Just because the stock market is risky, it doesn't mean that investors are more to blame than Enron, Worldcom and Bernie Madoff.


I don't work for kraken and I'm not trying to shift any blame to customers... I just wanted to say everything can happen, just as you mentioned. They didn't steal your money...yet. If I will hear something else then "shiet they put my transfer on hold and not responding to any of my tickets" thing, I will have concerns. I don't remember they stole money from someone. Unprofessional? Yeah maybe they have issues, but not thieves, at least they didn't do anything like that as far as I know.

Devoiding any person of his rightful money for a period of time for which he could have earned potential profit INCURRING​ loss to that person.

And you kept his money and didn't compensate for your worst show of non-professionalism then its even worst than stealing.

If you don't have staff then do a favor to crypto world and close this shiit.

In time critical market not replying within 24hrs is criminality.
mescalito
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June 12, 2017, 02:44:37 PM
 #4395

I have a feeling they're crediting the deposits manually, why else would they take so long now?  Grin
maheswaran
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June 12, 2017, 03:19:05 PM
 #4396

Oh my god. This is the very worst kind of customer support i experienced so far among exchanges. They put the money on hold, made me wait..., wait...., wait...., and again wait....
In 2 weeks, received only 3 general replies only with just excuses, explanations, and no solution. Holding my deposit of 4000€ for 2 weeks is really unacceptable. They just replied now that refund process will take 5 days to complete. There were already 2 'five days' gone in the past 2 weeks. How can they treat their own customers with such unfair trade practices.
jeffytune
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June 12, 2017, 03:22:58 PM
 #4397

Oh my god. This is the very worst kind of customer support i experienced so far among exchanges. They put the money on hold, made me wait..., wait...., wait...., and again wait....
In 2 weeks, received only 3 general replies only with just excuses, explanations, and no solution. Holding my deposit of 4000€ for 2 weeks is really unacceptable. They just replied now that refund process will take 5 days to complete. There were already 2 'five days' gone in the past 2 weeks. How can they treat their own customers with such unfair trade practices.

This is notorious exchange in terms of customer support.

In fact there is no customer support.

One guy named Dargo will come here only to post useless replies.
Bestrates
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June 12, 2017, 06:17:58 PM
 #4398

Get together at Reddit.

I posted the following on Kraken's sub-reddit on June 9:

Quote
I wire transferred money to Kraken on May 24st. I did not hear from your site, so I posted a support request on June 1st.
I still did not hear from your site, so I posted another support request on June 6th.
I still did not hear from your site, so I posted another support request today.
Yesterday, I sent a direct message with my support ticket number to a user from Kraken on BitcoinTalk. I have not heard back from him so I'm posting this.
What is going on with Kraken? Does Kraken ignore all of its customers? Is it going to steal my money?

But as you can see from the link, Kraken removed my posting.

They're smelling more like a criminal every day.




So they can quickly remove posting on reddit but can't send replies to customers on why they are holding there money!!! will never use this exchange again

KRAKEN GIVE US OUR MONEY BACK!!!!!!!!!!!!!!!!!!!
Brale02
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June 13, 2017, 02:01:32 PM
 #4399

Yes Agree... support really needs to sort itself out.... I have been waiting for my account to be unlocked for over 2 weeks now and no contact apart from 1 email apologising for the delay and that was 10 days ago.
Very frustrating having got XBT and a position I cannot cancel plus other coins I want to take offline and put in my wallet.... Please Kraken Support start contacting your customers and employ some more staff 2 weeks and no response is not a good way to treat your customers! Angry
Request 315876 please unlock account.
jeffytune
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June 14, 2017, 02:04:16 AM
 #4400

Isn't it possible for customers to file suit against them where it's registered for monetary compensation.
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