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[mdexm]

Beware, Kraken's CAD EFT withdrawals are completely stalled right now and customer service won't give me any eta, and they won't offer any alternative payment methods. I'm tier 3 verified and have had a large (~9k) withdrawal in progress since September 5th and have been told to wait it out with no timeline.

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[Dargo]

Beware, Kraken's CAD EFT withdrawals are completely stalled right now and customer service won't give me any eta, and they won't offer any alternative payment methods. I'm tier 3 verified and have had a large (~9k) withdrawal in progress since September 5th and have been told to wait it out with no timeline.

Sorry about this - since Vogogo closed their operations we had to switch over to another provider for EFT withdrawals. We thought it would be a simple matter of transfer funds and go, but transferring the funds took a long time and there's some integration work that's taking longer than expected as well. Probably support didn't have an ETA to give and it doesn't help to just make one up. I checked in on this and it sounds like we may be able to start getting the withdrawals processing in the next day or two. This is just a rough estimate though, not an ETA, and it could end up taking longer.

[Dargo]

My bank account disappeared so I can't withdraw.

Tried to add it again and says duplicate withdraw info.

Help?

Edit: I re added the info with a different name and it let me withdraw, but do I have to wait for Kraken to re-confirm my bank account? I need the money pretty soon.

See post above. You don't need to re-confirm your account at this time, but it will be a day or two (possibly more) before withdrawals get processed.

[SebastianJu]

Hi Dargo,

I have two complaints. Firstly I did a bitcoin withdraw. Without a notice that I would need to confirm it by email it was cancelled. A second time also since I did not get a notice at all. And the normal mails only state that the withdraw can be cancelled.

So did kraken change something or why is there no notice?

Secondly... there was a time when kraken was handling sepa withdrawals pretty fast. I think a couple of times daily they were forwarded. Now this seems to have slowed down again. I have a withdraw that hangs in status sending since 30 hours again. It would be really great to change this since most of the time I want the money fast.

Greetings!

[Serpens66]

Hi Dargo,

I have two complaints. Firstly I did a bitcoin withdraw. Without a notice that I would need to confirm it by email it was cancelled. A second time also since I did not get a notice at all. And the normal mails only state that the withdraw can be cancelled.

So did kraken change something or why is there no notice?

Secondly... there was a time when kraken was handling sepa withdrawals pretty fast. I think a couple of times daily they were forwarded. Now this seems to have slowed down again. I have a withdraw that hangs in status sending since 30 hours again. It would be really great to change this since most of the time I want the money fast.

Greetings!

I also suggested a hundred times, that they have to add a big red message, if we have to confirm a withdrawal via email -.-
(The first few times you are trying to withdraw to a new address, you have to confirm it via email... I also failed ~3 times to do this and wondered why nothing happened... I did not a single email confirmation for this new address. But surprisingly after a few days my 4th withdrawal request went through without email confirmation... so I wonder if this security feature helps at all?! )

[SebastianJu]

Hi Dargo,

I have two complaints. Firstly I did a bitcoin withdraw. Without a notice that I would need to confirm it by email it was cancelled. A second time also since I did not get a notice at all. And the normal mails only state that the withdraw can be cancelled.

So did kraken change something or why is there no notice?

Secondly... there was a time when kraken was handling sepa withdrawals pretty fast. I think a couple of times daily they were forwarded. Now this seems to have slowed down again. I have a withdraw that hangs in status sending since 30 hours again. It would be really great to change this since most of the time I want the money fast.

Greetings!

I also suggested a hundred times, that they have to add a big red message, if we have to confirm a withdrawal via email -.-
(The first few times you are trying to withdraw to a new address, you have to confirm it via email... I also failed ~3 times to do this and wondered why nothing happened... I did not a single email confirmation for this new address. But surprisingly after a few days my 4th withdrawal request went through without email confirmation... so I wonder if this security feature helps at all?! )

Strange...

Well on the other point it looks like sending is not the status. The success seems to happen sometimes later. It still shows sending but now the money is in my account.

[Dargo]

Hi Dargo,

I have two complaints. Firstly I did a bitcoin withdraw. Without a notice that I would need to confirm it by email it was cancelled. A second time also since I did not get a notice at all. And the normal mails only state that the withdraw can be cancelled.

So did kraken change something or why is there no notice?

Secondly... there was a time when kraken was handling sepa withdrawals pretty fast. I think a couple of times daily they were forwarded. Now this seems to have slowed down again. I have a withdraw that hangs in status sending since 30 hours again. It would be really great to change this since most of the time I want the money fast.

Greetings!

I also suggested a hundred times, that they have to add a big red message, if we have to confirm a withdrawal via email -.-
(The first few times you are trying to withdraw to a new address, you have to confirm it via email... I also failed ~3 times to do this and wondered why nothing happened... I did not a single email confirmation for this new address. But surprisingly after a few days my 4th withdrawal request went through without email confirmation... so I wonder if this security feature helps at all?! )

Strange...

Well on the other point it looks like sending is not the status. The success seems to happen sometimes later. It still shows sending but now the money is in my account.

I agree we need to add some kind of notice so people will know to check their email. The system should not allow the 4th withdrawal without confirmation if you didn't confirm the first 3 requests, so we will look into this.

A withdrawal that seems to be stuck in the "sending" state doesn't necessarily mean that there's a problem with it. Are the withdrawals taking longer to arrive in your bank account?

[OgNasty]

Well on the other point it looks like sending is not the status. The success seems to happen sometimes later. It still shows sending but now the money is in my account.

I've also seen this happen to a few withdrawals.

[mayax]

use financial licensed exchangers and not shady websites like Kraken. They are running an illegal business in USA and EU where they should have a financial license. They have NOT

[MatDerKater]

use financial licensed exchangers and not shady websites like Kraken. They are running an illegal business in USA and EU where they should have a financial license. They have NOT

Ah!

So that is how they are able to selectively rob their own customers with impunity!?

[aesma]

Until two months ago no financial licensed exchange even existed...

Besides since when do we trust governments ?

[mayax]

Until two months ago no financial licensed exchange even existed...

Besides since when do we trust governments ?

you are wrong. the financial licenses exist since a long time ago(in all the countries) but all the exchangers ran their business being illegally.

 now, few of them own this license but Kraken is not part of them.

[redsn0w]

@Dargo,

can I ask you if kraken will add REP (Augur) quickly after the launch/distribution ?

[FlensGold]

Ehm...any idea how to recover the master key? Is there some kind of security questions or something?

[stereotype]

@Dargo,

can I ask you if kraken will add REP (Augur) quickly after the launch/distribution ?

Added yesterday.

http://blog.kraken.com/post/151342010062/kraken-launches-support-for-trading-augur

[Dargo]

Ehm...any idea how to recover the master key? Is there some kind of security questions or something?

Please contact support for assistance with this.

https://support.kraken.com/hc/requests/new

[bernard75]

Sorry to bother you with this again, but will you guys introduce the very popular automated reoccurring withdraw option of EUR in Germany(Dauerüberweisung) anytime soon?

[DaddyH]

I made a deposit a week ago which never arrived into my Kraken account. i then received an email from Support saying my "Withdrawal" (remember i actually made a deposit) was being scrutinized by Paycash. I was then asked if I could think of some documentation to provide as proof of income.

This is utterly crazy. After some vague requests - I've now had to submit two bank statement and two payslips- and still no word. It IS easier to get a mortgage. For the record my deposit was < £10k and I'm Tier 3 verified.

I missed my trading window, and BTC price has pumped and I'm in danger of Paycash simply returning my funds (which i paid my bank £20 to transfer via SWIFT).
This service is impractical, unprofessional, and totally unreliable. Kraken is literally costing me money and this isn't the first time my small deposits have been held up.
Can someome please help ASAP?

[Dargo]

Sorry to bother you with this again, but will you guys introduce the very popular automated reoccurring withdraw option of EUR in Germany(Dauerüberweisung) anytime soon?

I don't think it will happen anytime soon, but we'll consider it.

[Dargo]

I made a deposit a week ago which never arrived into my Kraken account. i then received an email from Support saying my "Withdrawal" (remember i actually made a deposit) was being scrutinized by Paycash. I was then asked if I could think of some documentation to provide as proof of income.

This is utterly crazy. After some vague requests - I've now had to submit two bank statement and two payslips- and still no word. It IS easier to get a mortgage. For the record my deposit was < £10k and I'm Tier 3 verified.

I missed my trading window, and BTC price has pumped and I'm in danger of Paycash simply returning my funds (which i paid my bank £20 to transfer via SWIFT).
This service is impractical, unprofessional, and totally unreliable. Kraken is literally costing me money and this isn't the first time my small deposits have been held up.
Can someome please help ASAP?

Yes, funding through PayCash can be problematic because they often request extra documentation. There's not much we can do though except work with their requirements as best we can. If you PM me your ticket number I'll be happy to take a look though and see if there's anything we can do to speed things up.