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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 618645 times)
btcTreuhand
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February 15, 2017, 10:26:57 AM
 #3841

First they hold the money.
After I COMPLAIN to support, they tell me: give us new ID & answer, then you will immediately get your money.
After I give ID and answer, they tell me: we need to decrypt, hold on.
After they surely have decrypted the ID and answer, they say thank you, hold on.
After some more days after I complained again and again, they say: sorry, "compliance", we cannot tell you anything, but will one day.

All my questions about:
- where can I complain about the situation (company & external)?
- what court to contact in case of disputes
- which ways of defense are present and how to go them

Are ignored. I can SAY anything that sounds nice, like "because of compliance reasons we cannot tell"... compliance to WHAT exactly?
Quote it, Kraken!

They LET ME trade, no problem (just like MTGox), when when I want to withdraw my money, then all of a sudden, they cannot let this happen, and cannot tell me why, first ID missing, then compliance then...?... I want to see the law forbidding them to tell me why exactly they hold my money and which, exactly, steps I can take to defend myself.

to be continued...
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Bonez0r
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February 15, 2017, 12:22:11 PM
 #3842

Feature request: the ability to filter (not just sort) tables. It would be great if for example i can enable a filter and see only a certain currency pair in my closed orders.
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February 16, 2017, 09:44:02 AM
 #3843

First they hold the money.
After I COMPLAIN to support, they tell me: give us new ID & answer, then you will immediately get your money.
After I give ID and answer, they tell me: we need to decrypt, hold on.
After they surely have decrypted the ID and answer, they say thank you, hold on.
After some more days after I complained again and again, they say: sorry, "compliance", we cannot tell you anything, but will one day.

All my questions about:
- where can I complain about the situation (company & external)?
- what court to contact in case of disputes
- which ways of defense are present and how to go them

Are ignored. I can SAY anything that sounds nice, like "because of compliance reasons we cannot tell"... compliance to WHAT exactly?
Quote it, Kraken!

They LET ME trade, no problem (just like MTGox), when when I want to withdraw my money, then all of a sudden, they cannot let this happen, and cannot tell me why, first ID missing, then compliance then...?... I want to see the law forbidding them to tell me why exactly they hold my money and which, exactly, steps I can take to defend myself.

to be continued...


that's why the people should always use a financial licensed exchanger.
btcTreuhand
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February 16, 2017, 09:56:58 AM
 #3844

Well, no news today, but it seems I'm the only one complaining - so it does not look like "more and more withdrawals are on hold".

I tend to believe that (like stereotype wrote:) "Maybe you were the sacrificial lamb in this case".

Thus, it looks like I need to wait. And wait.
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February 19, 2017, 10:10:29 AM
 #3845

Dear all, I bought my first few bitcoins this week and tried to trade with KRAKEN. Is this right, that the only fees are some % of the trading volume, so that I can practise with some very small trades? Thanks a lot and a good sunday Smiley
Millionero
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February 21, 2017, 11:25:02 PM
 #3846

Dear all, I bought my first few bitcoins this week and tried to trade with KRAKEN. Is this right, that the only fees are some % of the trading volume, so that I can practise with some very small trades? Thanks a lot and a good sunday Smiley
https://www.kraken.com/en-us/help/fees
If you put an order on the book (limit order) and it gets filled, the fee is 0.16%
For a market order, the fee is 0.26%
ETCethereum
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February 22, 2017, 01:29:59 AM
 #3847

in kraken open lending service, same bitfinex and poloniex or not


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MirkoIta
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February 22, 2017, 04:36:26 PM
 #3848

Well, no news today, but it seems I'm the only one complaining - so it does not look like "more and more withdrawals are on hold".

I tend to believe that (like stereotype wrote:) "Maybe you were the sacrificial lamb in this case".

Thus, it looks like I need to wait. And wait.

Were you able to get your money out of Kraken? I must say I never had troubles with deposits and withdrawals even if I don't trade big amounts of €. I had troubles during the crash from 1087 to 900 Euros and they compensated me with 50€ of free fees on trades. Not a lot really but still better than nothing,so thank you Kraken exchange.

ARE YOU LOOKING FOR AN ENGLISH TO ITALIAN TRANSLATOR? HIRE ME ON https://fivebucks.com/users/MirkoItalia            
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stereotype
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February 24, 2017, 07:28:00 AM
 #3849

Just dont know how the fuck you guys get to operate, when your platform goes off line/no response, with the slightest bit of volume.

Disgusting service.  Angry
Totscha
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February 24, 2017, 09:17:08 AM
 #3850

Dudes, change your passwords. Kraken possibly affected by the Cloudflare's #Cloudbleed HTTPS Traffic Leak:

https://github.com/pirate/sites-using-cloudflare

Don't wait for a warning e-mail. Do it. Do in NOW!

UPDATE:
The warning is now posted on the Kraken blog:
http://blog.kraken.com/
btcTreuhand
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February 24, 2017, 11:51:48 AM
 #3851

And MORE days passed and NOTHING!

NO money

NO reply

NO support

NO information

Almost a MONTH now.

I have been customer of Kraken for almost 3 years! I never exceeded my limits, always provided all information asked for.

And now they stole my money and prefer to not talk about this with me.

Meanwhile I could become customer of other exchanges - who needs kraken? - but my money is gone!

Anybody knows how and where to file an accusation of theft against Kraken?

Sad situation!
BS
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February 24, 2017, 02:14:32 PM
 #3852

And MORE days passed and NOTHING!

NO money

NO reply

NO support

NO information

Almost a MONTH now.

I have been customer of Kraken for almost 3 years! I never exceeded my limits, always provided all information asked for.

And now they stole my money and prefer to not talk about this with me.

Meanwhile I could become customer of other exchanges - who needs kraken? - but my money is gone!

Anybody knows how and where to file an accusation of theft against Kraken?

Sad situation!
BS
Wow! If that was me, id be copying every single email of complaint, to every single head, of every single regulatory body, Kraken has to answer to. Actually, i was thinking of doing myself, after yet another stop order didnt get executed, and site unresponsive for the whole of this mornings dump.

Bitstamp should be trading margin soon.
Dargo
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February 24, 2017, 07:09:31 PM
Last edit: February 24, 2017, 09:26:29 PM by Dargo
 #3853

And MORE days passed and NOTHING!

NO money

NO reply

NO support

NO information

Almost a MONTH now.

I have been customer of Kraken for almost 3 years! I never exceeded my limits, always provided all information asked for.

And now they stole my money and prefer to not talk about this with me.

Meanwhile I could become customer of other exchanges - who needs kraken? - but my money is gone!

Anybody knows how and where to file an accusation of theft against Kraken?

Sad situation!
BS

We just replied to the ticket but we don't have any new information to share at this time. The basic situation is that we've noticed some things with the account that require further investigation. We cannot release funds during the investigation and cannot share further details about the investigation yet. We have not drawn any conclusions or accusations and the end result of the investigation may completely clear the account. There is no definite timeline for the investigation, but it could take several more weeks or possibly longer. As mentioned in previous posts, we have asked for stronger evidence of identity and also have some concerns about how the account is being used - however these are not necessarily the only concerns with the account.

We are required to maintain controls on the flow of money through our service in order to mitigate a variety of risks, and we are confident that we do not do this illegitimately or without good reason. However, in the case of disputes, businesses like ours have a legal or "Terms of Service" section that explains how disputes must be handled. In most cases this process is pretty involved, so it's probably best to give the situation plenty of time to resolve more informally before taking on the formal dispute. Complaints to law enforcement or regulatory agencies may not be effective because they understand the kind of controls a business like ours has to maintain.

MovieBTC
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February 25, 2017, 11:11:07 PM
 #3854

Hello, i want to sell BTC for my first time on Kraken. i have a "proven" account, how long would it take for the money to end up in my account ? (SEPA, EU)

Code: Hello
seekoin
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February 26, 2017, 10:28:56 AM
Last edit: February 26, 2017, 10:42:51 AM by seekoin
 #3855

Can no longer login this morning to Kraken: login form keeps on saying "invalid login". Password was reset but issue remains.
What's happening ?

"Support is currently seeing a heavy load of requests and it may take 2-3 days or more to respond in some cases"
Something is going on ...

MirkoIta
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February 27, 2017, 01:06:07 AM
 #3856

Hello, i want to sell BTC for my first time on Kraken. i have a "proven" account, how long would it take for the money to end up in my account ? (SEPA, EU)

When I withdraw EUR from Kraken.com the money are usually in my bank account after 1 working day using SEPA.

ARE YOU LOOKING FOR AN ENGLISH TO ITALIAN TRANSLATOR? HIRE ME ON https://fivebucks.com/users/MirkoItalia            
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Abcederian
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February 27, 2017, 02:37:10 AM
 #3857

I recently qualified as Tier 3.
I am having trouble trying to make a wire transfer.
How do I deposit USD using SynapsePay?
I follow these steps

After you have activated SynapsePay you can deposit USD on the Funding > Deposit > USD page when you select the method SynapsePay (US Wire). If it is your first time depositing then you will have to add a USD withdrawal account. You can do this by clicking on the "Manage" button and following the instructions to add a withdrawal bank account.

Once you have successfully added a withdrawal bank account you can deposit USD on the Funding > Deposit > USD >SynapsePay (US Wire) page.


This is the result -

 http://imgur.com/SPWh4tT

Where is the manage button?

Are wire transfer's working for anyone?

What am I doing wrong?

 
Dargo
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February 27, 2017, 07:12:19 AM
 #3858

Hello, i want to sell BTC for my first time on Kraken. i have a "proven" account, how long would it take for the money to end up in my account ? (SEPA, EU)

I think SEPA usually takes 1-2 working days but can take longer in some cases.
Dargo
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February 27, 2017, 07:14:12 AM
 #3859

Can no longer login this morning to Kraken: login form keeps on saying "invalid login". Password was reset but issue remains.
What's happening ?

"Support is currently seeing a heavy load of requests and it may take 2-3 days or more to respond in some cases"
Something is going on ...

If you PM me your ticket number I'll ask support to respond as soon as they can.
Dargo
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February 27, 2017, 07:16:23 AM
 #3860

I recently qualified as Tier 3.
I am having trouble trying to make a wire transfer.
How do I deposit USD using SynapsePay?
I follow these steps

After you have activated SynapsePay you can deposit USD on the Funding > Deposit > USD page when you select the method SynapsePay (US Wire). If it is your first time depositing then you will have to add a USD withdrawal account. You can do this by clicking on the "Manage" button and following the instructions to add a withdrawal bank account.

Once you have successfully added a withdrawal bank account you can deposit USD on the Funding > Deposit > USD >SynapsePay (US Wire) page.


This is the result -

 http://imgur.com/SPWh4tT

Where is the manage button?

Are wire transfer's working for anyone?

What am I doing wrong?

 

Try again and if you still have the same issue contact support to help you troubleshoot.
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