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[katafrag]

i paid i euro . from belgium .

[1714490570]

1714490570

[1714490570]

1714490570

[1714490570]

1714490570

[Dargo]

hello sepa deposits on fidor bank still not credited after one week !!! this is crazy.

Did you make a support request about your payment? If so, you can send me the ticket number by PM and I can look into it for you.

[VLT_consultans]

hello sepa deposits on fidor bank still not credited after one week !!! this is crazy.

Did you make a support request about your payment? If so, you can send me the ticket number by PM and I can look into it for you.

Fidor bank answer in e mail


Thank you for your message.

Unfortunately since you are not our customer but Kraken, they have to get in contact with us regarding missing payments.
Generally they/we need proof of investigation from your bank after we can check on our side if money was wrongly not credited.
 
But your contact regarding the case is always Kraken.

Best,

Dominique, Fidor Bank

https://www.fidor.de/uploads/images/signatures/logo.png

Sandstraße 33, 80335 München | Germany
Tel: +49 (0) 89 - 18 90 85 300
Fax: +49 (0) 89 - 18 90 85 399
E-Mail: geschaeftskonto@fidor.de | Web: www.fidor.de __________________________________________


We have received money back, but still do not have any verification. Verification we can not receive more than month... More than 60 messages with support. It a big circus.

[keyscore44]

Hi,

In other thread is conversation about licences of exchanges.
Kraken is operating in USA - San Francisco. Do anyone know if they have license to provide such business in US?
I hope yes, but where i can find informations about that?

Thank you for any info.

 

[katafrag]

hello sepa deposits on fidor bank still not credited after one week !!! this is crazy.

Did you make a support request about your payment? If so, you can send me the ticket number by PM and I can look into it for you.

Fidor bank answer in e mail


Thank you for your message.

Unfortunately since you are not our customer but Kraken, they have to get in contact with us regarding missing payments.
Generally they/we need proof of investigation from your bank after we can check on our side if money was wrongly not credited.
 
But your contact regarding the case is always Kraken.

Best,

Dominique, Fidor Bank

https://www.fidor.de/uploads/images/signatures/logo.png

Sandstraße 33, 80335 München | Germany
Tel: +49 (0) 89 - 18 90 85 300
Fax: +49 (0) 89 - 18 90 85 399
E-Mail: geschaeftskonto@fidor.de | Web: www.fidor.de __________________________________________


We have received money back, but still do not have any verification. Verification we can not receive more than month... More than 60 messages with support. It a big circus.

ticket 101261

[katafrag]

http://www.awesomescreenshot.com/image/1259043/7a283ae2f41bd3dd621ff71e88ed498e


Hello that guy from Kraken :-)

Now i see my deposits on the website look at the link above

Please advise your people that this is taking too long

cheers

my username on kraken : katafrag

[katafrag]

i'm tier 3 so it's not that


Deposit (fiat)      $25,000.00
Deposit (crypto)      No limit
Withdraw (fiat)      $25,000.00
Withdraw (crypto)      $50,000.00
Deposit (fiat)      $200,000.00
Deposit (crypto)      No limit
Withdraw (fiat)      $200,000.00
Withdraw (crypto)      $200,000.00
Enabled   
All of the above
Government issued ID
Verified proof of residence (e.g., utility bill no more than 3 months old)
Social Security number (US only)
ID confirmation photo (see footnote)*

[schnib]

site is really slow right now.
Does anybody else have lagging problems sometimes ?

[GhostPlayer]

I'm not new to margin trading, but it is the first time I'm using FIFO mandatory rule - First in First out.

That means that as your place orders, when you want to close them you are forced to close by the order in which they were place in. That doesn't seem bad at all, except if the market moves against you, as it just did for me.

 So I entered 2 long position, they were going fine, and just when I was about to close it, wham, Eth dumped pretty hard. I believe its shaking, not market so want to hang strong, its already going up.

 So now I want to make up for it entering lower longs, hopefully breaking even mid-way, maybe even take a profit.

 So I'm entering lower longs, and as they become profitable, it makes sense for me to close them and gradually protect myself. Problems is, as I "close" the winning lower longs, they don't disappear. Due to the FIFO rule, I liquidate parte of the first order, which is loosing.

 Makes sense and I still win, now my last lower long, despite displaying profit, it is in fact not real, as I've liquidated that profit from the first higher long.

Let me try an illustrate;

1st) High Long (negative profit)
2nd) High Long (negative profit)
3rd) Lower Long (little profit)
4th) Lower Long (little profit)

So when I close the little profit

1st) High Long (negative profit) - partial margin closing (equal to little profit gains from Lower Longs) = High Long with less negative profit
2nd) High Long - Untouched
3rd) Lower Long - Untouched
4th) Lower Long  - Untouched

So how on earth do I make sense of when I break even, or when I manage to recoup to profits?

Hope you followed my logic. FIFO makes perfect sense in wharehouse management, but makes my head spin in Margin if you're loosing. IF you're winning it's quite logical, I can't make sense of protecting loses.

 Anyone care to tutor me on this one ?

[Dargo]

I'm not new to margin trading, but it is the first time I'm using FIFO mandatory rule - First in First out.

That means that as your place orders, when you want to close them you are forced to close by the order in which they were place in. That doesn't seem bad at all, except if the market moves against you, as it just did for me.

 So I entered 2 long position, they were going fine, and just when I was about to close it, wham, Eth dumped pretty hard. I believe its shaking, not market so want to hang strong, its already going up.

 So now I want to make up for it entering lower longs, hopefully breaking even mid-way, maybe even take a profit.

 So I'm entering lower longs, and as they become profitable, it makes sense for me to close them and gradually protect myself. Problems is, as I "close" the winning lower longs, they don't disappear. Due to the FIFO rule, I liquidate parte of the first order, which is loosing.

 Makes sense and I still win, now my last lower long, despite displaying profit, it is in fact not real, as I've liquidated that profit from the first higher long.

Let me try an illustrate;

1st) High Long (negative profit)
2nd) High Long (negative profit)
3rd) Lower Long (little profit)
4th) Lower Long (little profit)

So when I close the little profit

1st) High Long (negative profit) - partial margin closing (equal to little profit gains from Lower Longs) = High Long with less negative profit
2nd) High Long - Untouched
3rd) Lower Long - Untouched
4th) Lower Long  - Untouched

So how on earth do I make sense of when I break even, or when I manage to recoup to profits?

Hope you followed my logic. FIFO makes perfect sense in wharehouse management, but makes my head spin in Margin if you're loosing. IF you're winning it's quite logical, I can't make sense of protecting loses.

 Anyone care to tutor me on this one ?

When you have multiple positions open you are essentially just net long or short at whatever the average price of all the positions is. Although it can be strange psychologically, it doesn't really matter mathematically which position you close. To keep things simple, suppose you have two positions of the same size:

• Position 1: -10%
• Position 2: +5%
• Net profit/loss: -5%

Regardless of whether you close Position 1 first or Position 2 first, you still have a net loss of -5% on your margin trading so far. Let's say you opened Position 1 first, so due to FIFO this is the one you have to close first. So you close Position 1 and are left with the net loss of -5%. If the market then continues to move in your favor and Position 2 shows a +10% profit, then you are now net 0% on your margin trading. And if Position 2 gets to +15% profit you are now net +5% on your margin trading.

For the most part you have to keep track of the math here yourself (though we do give a summary of your open margin positions under Trade > Overview in your account). I'm not sure when we will have this feature, but at some point we plan to offer a summary of your net long or short positions under the "Positions" tab so you can get a better picture of your margin trading directly from the UI.

Hope this helps!

[GhostPlayer]

When you have multiple positions open you are essentially just net long or short at whatever the average price of all the positions is. Although it can be strange psychologically, it doesn't really matter mathematically which position you close. To keep things simple, suppose you have two positions of the same size:

• Position 1: -10%
• Position 2: +5%
• Net profit/loss: -5%

Regardless of whether you close Position 1 first or Position 2 first, you still have a net loss of -5% on your margin trading so far. Let's say you opened Position 1 first, so due to FIFO this is the one you have to close first. So you close Position 1 and are left with the net loss of -5%. If the market then continues to move in your favor and Position 2 shows a +10% profit, then you are now net 0% on your margin trading. And if Position 2 gets to +15% profit you are now net +5% on your margin trading.

For the most part you have to keep track of the math here yourself (though we do give a summary of your open margin positions under Trade > Overview in your account). I'm not sure when we will have this feature, but at some point we plan to offer a summary of your net long or short positions under the "Positions" tab so you can get a better picture of your margin trading directly from the UI.

Hope this helps!

Hey Dargo, it makes perfect sense now. Mental math is certainly not my strong point, so my head was spinning.

 The only thing that gets to me is how to manage this long term, because if I close a + position, it's stays at the same + value. So next day I may come back and inadvertently close gain from the same position.

• Position 1: -10%
• Position 2: +5%
• Net profit/loss: -5%

Closing position 2 profits...

• Position 1: -5%
• Position 2: +5%
• Net profit/loss: -5%

If I close position 2 again, I'm making wrong move. With lots os positions, this is chaos to manage.

Say later I get a +5% gain

• Position 1: 0%
• Position 2: +10%
• Net profit/loss: 0%

I think I have a 10% gain a close everything, when in reality I only win 5% ... or worse with real hard numbers, loose thinking I've won. Of course I have to keep an eye out to total unrealised P/L, but in any case, makes life horrible and stressful. Imagine the above example but with 15 or 20 open positions. Other than that, trading in Kraken is superb.

[Dargo]

Closing position 2 profits...

• Position 1: -5%
• Position 2: +5%
• Net profit/loss: -5%

If I close position 2 again, I'm making wrong move. With lots os positions, this is chaos to manage.

The above doesn't make sense to me because if you close Position 2 when Position 1 has -5% loss, then Position 2 would at that time have a +10% gain and you would be at break even at that point as I said earlier. And it would be the same situation if you close Position 1 at that point instead.

It can get difficult to manage in your head, yes, so to manage it easily you really need to make some kind of spreadsheet to keep track of the math. Ideally we would have a way to do this automatically in your account, but that's just not something we offer right now. To be a successful trader, though, you really need to learn the essential mathematics of profit and loss, so it's not an entirely bad thing for you to work through it and create a trading spreadsheet for yourself.

[GhostPlayer]

Closing position 2 profits...

• Position 1: -5%
• Position 2: +5%
• Net profit/loss: -5%

If I close position 2 again, I'm making wrong move. With lots os positions, this is chaos to manage.

The above doesn't make sense to me because if you close Position 2 when Position 1 has -5% loss, then Position 2 would at that time have a +10% gain and you would be at break even at that point as I said earlier. And it would be the same situation if you close Position 1 at that point instead.

It can get difficult to manage in your head, yes, so to manage it easily you really need to make some kind of spreadsheet to keep track of the math. Ideally we would have a way to do this automatically in your account, but that's just not something we offer right now. To be a successful trader, though, you really need to learn the essential mathematics of profit and loss, so it's not an entirely bad thing for you to work through it and create a trading spreadsheet for yourself.

 Come one Drago ... like one can keep a spreadsheet in the middle of trading at such high volatility as cryptos and having to make split second decisions at times...

You made no sense of my example because I copy/pasted wrong, sorry. My point is that it is very probably that in the midst of trying to recover from losses by entering lower positions, that as gains increase (so do % value), one is wrongly induced into closing positions thinking the total unrealized P/L is positive, when in reality it's the opposite.

 It is what it is. Just need to keep an very close look. Kraken is absolutely not very friendly at all in that domain, but overall it's my favourite platform.

Here is my previous example, but fixed

Initial conditions;

• Position 1: -10%
• Position 2: +5%
• Position 3: -5%

Closing position 2 profits...

• Position 1: -5%
• Position 2: +5% (remains in list due to FIFO rule)

• Position 3: -5%

If I now get distrated or something, look at it again, close position 2 again, I'm making wrong move. With lots os positions, this is chaos to manage. But anyways;

Say later  on or next day I get another +5% gain

• Position 1: 0% (disappears from list)
• Position 2: +10%

• Position 3: 0% (remains in list but with 0%)

I think I have a 10% gain a close everything, when in reality I only win 5%. This was a vague example when the end result is still positive, but it could well be negative thinking it's positive...[/list]

[becoin]

To be a successful trader, though, you really need to learn the essential mathematics of profit and loss

That won't help. To be a successful trader you need to be insider and get ahead of pumps and dumps. That's it. Simple.

[Serpens66]

@ Dargo:

Topic MtGox:
Do you know any email address from Trustee or simular were customers like me can write to?
There were many customers who send money to mtgox some days before gox disappeared. So this money was never shown in the account balance from mtgox.
But the Trustee only accepted claims that matched with the account balance without asking for any proofes of bank/OKPAY transfer of money!
This is not okay. I want to send them the proofs that I send money and I want my claim to be accepted.

Why wasn't it possible to attach proofs to the claim?!

[Dargo]

@ Dargo:

Topic MtGox:
Do you know any email address from Trustee or simular were customers like me can write to?
There were many customers who send money to mtgox some days before gox disappeared. So this money was never shown in the account balance from mtgox.
But the Trustee only accepted claims that matched with the account balance without asking for any proofes of bank/OKPAY transfer of money!
This is not okay. I want to send them the proofs that I send money and I want my claim to be accepted.

Why wasn't it possible to attach proofs to the claim?!

From mtgox.com (in one of the PDF files regarding claims):

Contact information for inquiries concerning the filing of Exchange-Related Bankruptcy Claims
is as follows:
MTGOX Co., Ltd. Office of Bankruptcy Trustee
Telephone: +81-3-4588-3922 (10a.m. - 5p.m. weekdays) (Japan time)

They don't have email contact unfortunately. I'll ask the Kraken team to see if anyone can offer advice or help on this issue, but any changes to a claim at this late stage will have to be done by contacting the trustee.

[Serpens66]

@ Dargo:

Topic MtGox:
Do you know any email address from Trustee or simular were customers like me can write to?
There were many customers who send money to mtgox some days before gox disappeared. So this money was never shown in the account balance from mtgox.
But the Trustee only accepted claims that matched with the account balance without asking for any proofes of bank/OKPAY transfer of money!
This is not okay. I want to send them the proofs that I send money and I want my claim to be accepted.

Why wasn't it possible to attach proofs to the claim?!

From mtgox.com (in one of the PDF files regarding claims):

Contact information for inquiries concerning the filing of Exchange-Related Bankruptcy Claims
is as follows:
MTGOX Co., Ltd. Office of Bankruptcy Trustee
Telephone: +81-3-4588-3922 (10a.m. - 5p.m. weekdays) (Japan time)

They don't have email contact unfortunately. I'll ask the Kraken team to see if anyone can offer advice or help on this issue, but any changes to a claim at this late stage will have to be done by contacting the trustee.

Thank you. Do you know more about the procedere?
I read that someone at reddit said, that we will get asked, if we accept the decision. And if we do not accept, we will be able to send proofs. Can you confirm this?

[Dargo]

@ Dargo:

Topic MtGox:
Do you know any email address from Trustee or simular were customers like me can write to?
There were many customers who send money to mtgox some days before gox disappeared. So this money was never shown in the account balance from mtgox.
But the Trustee only accepted claims that matched with the account balance without asking for any proofes of bank/OKPAY transfer of money!
This is not okay. I want to send them the proofs that I send money and I want my claim to be accepted.

Why wasn't it possible to attach proofs to the claim?!

From mtgox.com (in one of the PDF files regarding claims):

Contact information for inquiries concerning the filing of Exchange-Related Bankruptcy Claims
is as follows:
MTGOX Co., Ltd. Office of Bankruptcy Trustee
Telephone: +81-3-4588-3922 (10a.m. - 5p.m. weekdays) (Japan time)

They don't have email contact unfortunately. I'll ask the Kraken team to see if anyone can offer advice or help on this issue, but any changes to a claim at this late stage will have to be done by contacting the trustee.

Thank you. Do you know more about the procedere?
I read that someone at reddit said, that we will get asked, if we accept the decision. And if we do not accept, we will be able to send proofs. Can you confirm this?

Sorry, I can't confirm since we don't know about that detail and can't speak for the trustee in any case. I would ask this question by calling the phone number above.

What I can tell you is that since the online form did not support the inclusion of supporting documents, some people tried sending in a paper claim and including the supporting documents with the paper claim. However, I don't know if such supporting documents are being recognized in the evaluation of claims by the trustee or whether it would be an effective way to make claims about bank transfers that were not reflected in your gox account balance.

[pinky]

@ Dargo:

Topic MtGox:
Do you know any email address from Trustee or simular were customers like me can write to?
There were many customers who send money to mtgox some days before gox disappeared. So this money was never shown in the account balance from mtgox.
But the Trustee only accepted claims that matched with the account balance without asking for any proofes of bank/OKPAY transfer of money!
This is not okay. I want to send them the proofs that I send money and I want my claim to be accepted.

Why wasn't it possible to attach proofs to the claim?!

From mtgox.com (in one of the PDF files regarding claims):

Contact information for inquiries concerning the filing of Exchange-Related Bankruptcy Claims
is as follows:
MTGOX Co., Ltd. Office of Bankruptcy Trustee
Telephone: +81-3-4588-3922 (10a.m. - 5p.m. weekdays) (Japan time)

They don't have email contact unfortunately. I'll ask the Kraken team to see if anyone can offer advice or help on this issue, but any changes to a claim at this late stage will have to be done by contacting the trustee.

Thank you. Do you know more about the procedere?
I read that someone at reddit said, that we will get asked, if we accept the decision. And if we do not accept, we will be able to send proofs. Can you confirm this?

Sorry, I can't confirm since we don't know about that detail and can't speak for the trustee in any case. I would ask this question by calling the phone number above.

What I can tell you is that since the online form did not support the inclusion of supporting documents, some people tried sending in a paper claim and including the supporting documents with the paper claim. However, I don't know if such supporting documents are being recognized in the evaluation of claims by the trustee or whether it would be an effective way to make claims about bank transfers that were not reflected in your gox account balance.

In my case this documentation was not accepted, since my claims were rejected.

I believe Trustee is not working according to law and people that got rejected (there were some people with significant amounts of cash) will raise this issue in the court and the whole process of redistribution will be delayed for another few months or even years, until Trustee solves problems.

[Serpens66]

In my case this documentation was not accepted, since my claims were rejected.

So you also send money just before mtgox disappeared? And a proof , like a bank or OKPAY statement that you sent the money was not accepted?
There must be a big load of monetary inputs within the last days of Gox (which were never credited to the balance).
Aren't they able to check these inputs with your proof ?!