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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 617087 times)
MusX
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June 26, 2016, 08:05:32 PM
 #3621

Dargo, I just filled #115997 on issue with access to historical trades on user accounts. If you could raise the priority would be great, I believe it is quite urgent anyway.

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Dargo
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June 27, 2016, 04:19:50 PM
 #3622

I sent $1500 to Kraken and I have done transfers before with no issues but now after sending a large amount it has not hit my account, I contact support weeks ago and have had no reply at all. I rang my bank and they can't do anything and I have no idea where to go from here... does anyone have any advice? Ticket ID is #113184

I'm sorry for the delay in responding to your support ticket, but I see an agent is helping you now and we'll try to get this resolved as quickly as we can.
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June 27, 2016, 04:23:42 PM
 #3623

Dargo, I just filled #115997 on issue with access to historical trades on user accounts. If you could raise the priority would be great, I believe it is quite urgent anyway.

OK, I alerted support to the ticket.
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June 30, 2016, 01:20:03 AM
 #3624

My experience with Kraken so far has been excellent.

That is all.

(drops mic)

Jan 2018 recommendations: HST, ETN, HTML, EOS
stereotype
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June 30, 2016, 06:16:58 AM
 #3625

Sure Kraken seems to sometimes be unreliable, however I strongly believe everything will be ok. They always end up fixing their mistakes. That's why I continue to trust Kraken.

 I do too. Still waiting for a reply from them.

 I perfectly assume losses from wrong trading decisions, but it's a hard pill to swallow to have funds there and loose money when the website refuses work. In my case, I've sustained a massive 35 bitcoin loss while logged in, desperately trying to sell, for more than one hour, but the website simply was non-operational. What bugs me double time, is that trading still continued during all this time.

  I'm confident they'll do good by their customers.
Were your issues resolved Ghost? Dont tell me.......now a NDA matter?  Lips sealed
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July 01, 2016, 05:04:33 AM
 #3626

Hi,
I would like to be able to close margin position in the order I desire, do you plan to implement such an option ?
Thank you for your answer.
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July 04, 2016, 06:57:55 PM
 #3627


I'm verified tier 3.  I can't make fiat deposits.
Support didn't respond to the ticket I opened.
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July 07, 2016, 06:11:54 PM
 #3628

Hi,

I have a missing deposit of over £2K into my Kraken account. I made the deposit 8 days ago.
I've raised a support ticket (#119352) but had no response. Can you please escalate with your support team I really need these funds?

Thanks

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July 09, 2016, 03:21:57 PM
 #3629

Sure Kraken seems to sometimes be unreliable, however I strongly believe everything will be ok. They always end up fixing their mistakes. That's why I continue to trust Kraken.

 I do too. Still waiting for a reply from them.

 I perfectly assume losses from wrong trading decisions, but it's a hard pill to swallow to have funds there and loose money when the website refuses work. In my case, I've sustained a massive 35 bitcoin loss while logged in, desperately trying to sell, for more than one hour, but the website simply was non-operational. What bugs me double time, is that trading still continued during all this time.

  I'm confident they'll do good by their customers.
Were your issues resolved Ghost? Dont tell me.......now a NDA matter?  Lips sealed

 I presented my case and it is still under revision. Still expecting a reply. An NDA would be no problem at all on my behalf of course.
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July 09, 2016, 03:31:26 PM
 #3630

Sure Kraken seems to sometimes be unreliable, however I strongly believe everything will be ok. They always end up fixing their mistakes. That's why I continue to trust Kraken.

 I do too. Still waiting for a reply from them.

 I perfectly assume losses from wrong trading decisions, but it's a hard pill to swallow to have funds there and loose money when the website refuses work. In my case, I've sustained a massive 35 bitcoin loss while logged in, desperately trying to sell, for more than one hour, but the website simply was non-operational. What bugs me double time, is that trading still continued during all this time.

  I'm confident they'll do good by their customers.
Were your issues resolved Ghost? Dont tell me.......now a NDA matter?  Lips sealed

 I presented my case and it is still under revision. I am expecting a reply. An NDA would be no problem at all on my behalf of course.
Well, i hope any wrongs are righted. Give us an update if/when you can.
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July 09, 2016, 03:54:10 PM
Last edit: July 09, 2016, 04:18:49 PM by GhostPlayer
 #3631


Were your issues resolved Ghost? Dont tell me.......now a NDA matter?  Lips sealed
Quote
I presented my case and it is still under revision. I am expecting a reply. An NDA would be no problem at all on my behalf of course.
Quote
Well, i hope any wrongs are righted. Give us an update if/when you can.

 Thank you for your kind words. I've only asked for a fair consideration by their part.

 Once again, I assume full responsibility from wrong choices, like not setting stops and then complaining after the fact. This was not the case. I was logged on to the website trying desperately to close my positions but the website was completely unresponsive.

 I wish to profit nothing from this of course. At the time if I closed all my position I would still be at loss. Such is the risk/reward game. You win some, you lose some.

 But to trust your funds to a service that at any given time can just crap out and allege there is nothing that can be done, and the userbase sustain losses in detriment to their gains, is not entirely transparent.

 If it had happened while I was asleep... sure, it would be my fault. Absolutely not case there.

 I was logged on before the major dump. Kept trying to close repeatedly during the whole episode, for more than an hour. I was logged on to Kraken, but the service was unresponsive. And during all this time, the books were rolling. -> This is the major issue here, and what made things really wrong.

Are API traders first class citizens, other than a technical millisecond-range advantage? Do Dark Pool traders have special bandwidth benefits?

 BitFinex went through a similar episode, and they responsibly halted the trading engine. They gave the chance to their customer base to act accordingly. They gave a specific time and warning to re-engage the engine. They acknowledged their service problem and provided a window of opportunity for their customers to protect themselves.

 I am completely confident we will find a friendly resolve. I wish not to gain from this of course, just not sustain this massive loss.

 Kraken is historically an example of a good practices company. Shit happens, I am completely sympathetic about it. I am confident good resolve will come out of this, for both parties.
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July 09, 2016, 04:18:16 PM
 #3632

Kraken, the community of Nexus would greatly appreciate your add of Nexus to your Markets.  Nexus is growing organically and the community continues to expand and draw in real talent. Colin has made an excellent coin, has an excellent plan, and is going to grow Nexus into a top contender cryptocurrency. Outside investors are already entering into the crypto market through Nexus. Please take careful consideration and add Nexus to your exchange. Thank you!

https://bitcointalk.org/index.php?topic=657601.0 Nexus Thread


SHA3
571 bit keys
Decentral Checkpoints
New difficulty adjustments
CPU + GPU fair mining
Distribution Reward System
Reward Curve
Time Clocks
10x faster then bitcoin
Variable Proof of Stake(Interest) based on Trust, time and weight
Trust Keys
Lower Level Protocol
Lower Level Databases
Merkle Chains, Reversible Transactions and Cube Satellites broadcasting the blockchain to earth from space.

Nexus Earth - Crypto = Bitcoin Cube Satellites

https://www.youtube.com/watch?v=S-aRpb735rI

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July 09, 2016, 06:23:19 PM
 #3633

What is the reason for fiat currencies, such as CAD or GBP, not being eligible as collateral?
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July 09, 2016, 09:47:55 PM
 #3634

Are API traders first class citizens, other than a technical millisecond-range advantage? Do Dark Pool traders have special bandwidth benefits?

BitFinex went through a similar episode, and they responsibly halted the trading engine. They gave the chance to their customer base to act accordingly. They gave a specific time and warning to re-engage the engine. They acknowledged their service problem and provided a window of opportunity for their customers to protect themselves.

There seems to be a misunderstanding about what happened on June 17th (incident report here: https://status.kraken.com/incidents/t4gc3kfd100m) that I want to clear up. It's not true that all API users had reliable access while all website UI users were universally locked out. It may be true that API users on average had more reliable access, but many API users had trouble accessing the site during this time and many website users were able to access.

The incident was also different from what happened to BitFinex (reported here https://bitfinex.statuspage.io/incidents/k4mq3gsn5c3v and here https://bitfinex.statuspage.io/incidents/hy64vfbk9r18). Bitfinex had some kind of internal network instability that was affecting the trade engine. If the trade engine was affected then presumably everyone may have been at risk of having their orders not execute correctly. In that case pausing trading seems like the right thing to do and Bitfinex handled it very well.

For the Kraken incident on the 17th, there were of course a significant number of clients who had trouble accessing the site, but we have no way of knowing exactly how many, and many clients were able to access and use the site OK. It's not clear to me that halting trading is the right thing to do every time a significant but unknown number of clients cannot access the site. I understand that it seems unfair whenever some cannot access the site while others can, but that doesn't mean that blocking access for everyone is the solution. Since Kraken isn't the only exchange, the markets will move without us and from that standpoint blocking access for everyone only creates a problem for a greater number.   
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July 09, 2016, 09:50:35 PM
 #3635

Hi,
I would like to be able to close margin position in the order I desire, do you plan to implement such an option ?
Thank you for your answer.

We may offer this at some point, but not anytime soon. Mathematically the order you close in doesn't really matter, but we understand that psychologically it can make a difference and that shouldn't be discounted.
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July 09, 2016, 09:51:20 PM
 #3636


I'm verified tier 3.  I can't make fiat deposits.
Support didn't respond to the ticket I opened.

If you PM me the ticket number I can help.
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July 09, 2016, 09:53:38 PM
 #3637

Hi,

I have a missing deposit of over £2K into my Kraken account. I made the deposit 8 days ago.
I've raised a support ticket (#119352) but had no response. Can you please escalate with your support team I really need these funds?

Thanks

Sorry I didn't reply earlier, but I did see your request and got a reply from support to you.
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July 09, 2016, 09:56:09 PM
 #3638

What is the reason for fiat currencies, such as CAD or GBP, not being eligible as collateral?

Offering these as collateral creates conversion issues into other currencies that we cannot accommodate at the present time.
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July 09, 2016, 10:12:12 PM
 #3639

What is the reason for fiat currencies, such as CAD or GBP, not being eligible as collateral?

Offering these as collateral creates conversion issues into other currencies that we cannot accommodate at the present time.

You could simply use a fix conversion rate with a huge safety buffer. For example,  assign 1 GBP the same collateral power as 1 USD. Should 1 GBP approach the value of 1 USD in the future you may manually further decrease the collateral power.
Right now, it is pretty dangerous to sell BTC for, e.g., GBP when there are open positions because such a trade may result in an immediate margin call (since the decrease in BTC decreases the collateral and the increase in GBP doesn't compensate that).
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July 09, 2016, 11:15:09 PM
 #3640

What is the reason for fiat currencies, such as CAD or GBP, not being eligible as collateral?

Offering these as collateral creates conversion issues into other currencies that we cannot accommodate at the present time.

You could simply use a fix conversion rate with a huge safety buffer. For example,  assign 1 GBP the same collateral power as 1 USD. Should 1 GBP approach the value of 1 USD in the future you may manually further decrease the collateral power.
Right now, it is pretty dangerous to sell BTC for, e.g., GBP when there are open positions because such a trade may result in an immediate margin call (since the decrease in BTC decreases the collateral and the increase in GBP doesn't compensate that).

The issue is not how much collateral to allow clients. The issue is that in the case of losses we would have to take these currencies from your balance and now we have the problem of converting these amounts into other currencies. There are some fiat <> fiat conversions that we either cannot do or cannot do easily at the present time.   
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