Bitcoin Forum
October 19, 2019, 06:05:13 AM *
News: Latest Bitcoin Core release: 0.18.1 [Torrent]
 
   Home   Help Search Login Register More  
Pages: « 1 ... 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 [226] 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 ... 345 »
  Print  
Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 620019 times)
stereotype
Legendary
*
Offline Offline

Activity: 1554
Merit: 1000



View Profile
June 24, 2017, 09:06:27 AM
 #4501


Since your utterly broken support has filtered my tickets to suit themselves, maybe i should write my own response.....

'Dear customer
So sorry we have totally ignored your tickets. Obviously, we have problems. Not only with our support system, but our trading engine also. Thing is, we are inept and incompetent, and we are totally out of our depth. We know this, because the trading engine has been costing our customers their money, for years, and we still havnt fixed it. Actually, we gave up some time ago, and at the same time, started filtering the support tickets mentioning anything to do with engine problems. Sometimes we give out Kraken tokens in 'compensation'. Lately, we just delete the tickets. The reason for this, is that we have declared ourselves unfuckingtouchable. Thats right, YOU have no rights whatsoever regarding your experience with Kraken. Moreover, we have assured ourselves that any regulatory body, license issuer, or significant financial partner, couldnt give a flying fuck what you think. Basically your complaints are a waste of your time. Deal with it....this is crypto, remember?'

'We at Kraken strive to keep out customers updated with ongoing developments. We have very recently decided that any customer asking for very ordinary information that would normally be readily available, is no longer allowed. We now consider these people trolls, and/or competitors trying to undermine all the time and money we have spent building a company that is not fit to operate in the financial legacy world.
Again, behind the scenes, we actually have no confidence of our own abilities, and have no idea how to deal with our multiple problems. This should be obvious, as these problems have existed for extended periods of time. This is why we will continue to stall, bluff, and respond with totally irrelevant points of contention. Currently, we are choosing to cite 'compliance' as something we can hide our cowardly arse behind, long enough for the customer to get bored, and just go away. We have also started giving lessons on how to start an exchange. Again, we havnt got a scooby-doo, how to correctly respond, but we thought this totally irrelevant info might be a great misdirection tactic.
Although we continue to feel sooo fuckin untouchable, our paranoid legal team still consider individual forum posters a huge and dangerous threat to our very existence. These people asking simple but pertinent questions, and highlighting our massive misgivings are scum, and must be silenced, forthwith.
We hope our responses do not make us appear like a bunch of amateurs making shit up as we go along.
Please also note, if any news outlet reports on us in the future, please consider them to be fake news.

P.S. Any customers wishing to play, pass-the-ticket-number, please contact our over qualified technical writer, Dargo.'
1571465113
Hero Member
*
Offline Offline

Posts: 1571465113

View Profile Personal Message (Offline)

Ignore
1571465113
Reply with quote  #2

1571465113
Report to moderator
1571465113
Hero Member
*
Offline Offline

Posts: 1571465113

View Profile Personal Message (Offline)

Ignore
1571465113
Reply with quote  #2

1571465113
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1571465113
Hero Member
*
Offline Offline

Posts: 1571465113

View Profile Personal Message (Offline)

Ignore
1571465113
Reply with quote  #2

1571465113
Report to moderator
1571465113
Hero Member
*
Offline Offline

Posts: 1571465113

View Profile Personal Message (Offline)

Ignore
1571465113
Reply with quote  #2

1571465113
Report to moderator
Matthias9515
Hero Member
*****
Offline Offline

Activity: 868
Merit: 855



View Profile WWW
June 25, 2017, 07:39:20 PM
Last edit: September 30, 2019, 02:14:18 PM by Matthias9515
 #4502

I haven't replied in a while, but I have been keeping up with raising the priority on ticket numbers posted here and by DM. Keep in mind that it can still take a while to hear back from support even if the priority is raised, so it will help speed things up but is not an instant fix.

Thank you Kraken. You are the best.

probee007
Newbie
*
Offline Offline

Activity: 1
Merit: 0


View Profile
June 26, 2017, 03:08:04 PM
 #4503

Hey,
Its been 2 weeks, but my level 2 verification has not been done yet. Can someone advice what to do
I opened a ticket #405295 for this.

Thanks
FlensGold
Legendary
*
Offline Offline

Activity: 1358
Merit: 1000


View Profile
June 26, 2017, 03:12:35 PM
 #4504

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)
chris911007
Newbie
*
Offline Offline

Activity: 1
Merit: 0


View Profile
June 26, 2017, 08:50:59 PM
 #4505

Just in case I can get some help here, I'm going to go ahead and list my first support ticket which is 374104.

I'm a business owner myself so I don't normally go public about a business until I've exhausted every other means of resolving an issue, but Kraken more than deserves it.  There's just no excuse for having a nonexistent customer service department when they are holding people's money. I'm sure that a lot of people like me are trying to withdraw funds because they need it so locking their account for 12 days without making any effort to unlock it is just unacceptable. I've tried filling out multiple support tickets and sent numerous emails. I've even went from demanding somebody do something to begging and back to demanding. Nothing works with these people. Now, I'm on the verge of having one of my employees work full-time on this by going to every forum, blog, website, social media platform, etc. and posting about it until something is done. I've already lost enough money over not being able to sell my ICN to easily pay someone for more than a month to pick up where I leave off. There needs to be some repercussions for their actions. If they don't know how to run a business, they need to hire someone who does. Pro Tip: Don't go days and weeks without responding to your customers when you have their money. I'm not talking about responding with some stupid automated email either.

So here's my problem: I withdrew some BTC out of my account then tried to withdraw some more shortly afterwards. I guess I triggered some alert or met my daily limit and my account got locked. I figured it was no big deal and that they surely had some process in place for me to unlock it pretty quick like every other business I've ever dealt with. 12 days later I see that's not the case. I filled out a support ticket, and 3 days later I finally got a response to it requesting some detail information about my account which I answered. Another day goes by and somebody calling them self Angel sends me an email with the same questions and I answered them again. After I submitted the answers, I received an email from the same person confirming that the answers were received and that they were forwarded to the Account Access Department. Of course, the email also said that they were having an influx of account access request and thanked me for my patience. After reading these posts, I see that they aren't having an influx of requests, it's normal for them. They're just too greedy to spend the extra money on customer support staff not realizing that it's actually costing them more money in the long run by creating such a bad reputation themselves.

That stuff all took place over a week ago and they have been silent since then. I've emailed this Angel person several times and nothing. I even answered the same questions again and provided details about my account that they didn't even ask for. I submitted a support request again and got the same email template asking the same questions which I answered again as well. Nothing seems to work. I even pointed out the fact that all of my contact with them has been from the same IP address, I use 2 factor authentication and all of me email correspondence has been from the same email address that has always been associated with my account. This should be a real simple issue to resolve, but I can see that they just don't give a damn.

I even went as far as to beg that somebody help, because most of the funds in my account are in the form of Iconomi which was way up in price and I really, really needed to sell it before the price went down. I hoped that if I begged and told them how time sensitive this was that it might help, but that didn't make a difference either. I never heard a thing from them. I bought ICN months ago and waited for this moment. Now, the price is down 40% and I have to sit here and watch it fall, because Kraken doesn't give a shit about their customers. They haven't even given me the courtesy of telling me why they locked my account so that maybe I could prevent that from happening in the future. I'm 42 years old and Kraken has the worst customer service out of any company I have ever dealt with by a very large margin. I don't see how on earth they are still in business. Although, I will guarantee you 1 thing... If they keep do this kind of stuff, they won't last long.

I could go on for hours bitching about this, but I've already wasted too much of my time dealing with this easily fixed problem. They need to remember that they are holding money that belongs to other people, and what they are doing is having a significant impact on the lives of many of these people. They have cost me $1000's so far by keeping me locked out of my account so that I couldn't sell some of my crypto. What if I need that money for food, medical care, to keep from being homeless, etc.? They don't know.
mescalito
Full Member
***
Offline Offline

Activity: 307
Merit: 100


View Profile
June 27, 2017, 02:22:36 AM
 #4506

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)
Does your name contain diacritics?
Afrikoin
Legendary
*
Offline Offline

Activity: 1484
Merit: 1003


alan watts is all you need


View Profile
June 27, 2017, 06:51:19 PM
 #4507

hi Kraken

i wired a USD Swift deposit via SMBC.  on 19th June.

still no deposit reflects on my account

i wrote to support twice with no responses in both

I've talked to my bank, they said money was  wired to correct receiver.

please help me resolve this

i have added all relevant details of swift wire confirmation via support

ticket number 412707

thanks



              ▄▄▄██████▄▄▄
          ▄██████████████████▄
       ▄████████████████████████▄
 ▄▄  ▄████████████████████████████▄
███████████████████████████████████▄
 ▀▀█████████████████████████████████▄
   ██████████████████████████████████
   ██████████████████████████████████
   ██████████████████████████████████
   ██████████████████████████████████
   ▀████████████████████████████████▀
    ▀██████████████████████████████▀
     ▀▀██████████████████████████▀
        ▀██████████████████████▀
           ▀▀▀████████████▀▀▀
.
.....
.....
.....
.....
.....
.....





azzur
Newbie
*
Offline Offline

Activity: 13
Merit: 0


View Profile
June 28, 2017, 01:22:54 AM
 #4508

Hi Dargo

Could you please get the support team to take a look at my ticket (ticket #: 279199  ) as a matter of urgency as I'm about to exceed my payment limits.
HPt
Member
**
Offline Offline

Activity: 62
Merit: 10


View Profile
June 28, 2017, 03:40:41 AM
 #4509

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)

For some reasons, Fidor-Fidor-SEPA deposits take several hours lately. Not long ago it used to be minutes. Any comments as to why this changed, Dargo?
sgtwiggles
Newbie
*
Offline Offline

Activity: 46
Merit: 0


View Profile
June 28, 2017, 09:23:55 AM
 #4510

Just signed up to Kraken as I thought you could withdraw £GBP but I don't see an option in the left withdraw column for £GBP.   I see on the FAQ it says they charge £60 to withdraw £ so I guess it must be an option.  Am I doing something wrong or missing something.  Any help would be appreciated!

It says here that from 24th April 2017 GBP withdaw will be live: http://www.coindesk.com/bitcoin-exchange-kraken-launches-new-fiat-funding-options/
Serpens66
Legendary
*
Offline Offline

Activity: 2184
Merit: 1017



View Profile
June 28, 2017, 12:24:08 PM
 #4511

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)

For some reasons, Fidor-Fidor-SEPA deposits take several hours lately. Not long ago it used to be minutes. Any comments as to why this changed, Dargo?
Multiple reasons...
1. Sometimes your name is not shown. In this case the transaction is shortly successfull, but not creidted. then it disappears. After several hours it appears again, but "onhold".
2. Fidor transaction limit. I was told that there is a fixed daily limit of incoming transactions Kraken can handle. Kraken has a workaround for this, but this has to be done manually by few specific guys. So they usually do it after enough people wrote support tickets about missing transfers.
3. And even more reasons...

All in all it is unfortunaltey this way:
If you have an alternative to Kraken, then do not use Kraken at the moment.
Wait until they solved all these problems like website/api being bad/unreachable. Market orders (or limit orders which should be filled) taking minutes to execute, while other orders come through, even if they were placed after yours) . Stale orderbooks...

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
June 28, 2017, 05:04:01 PM
 #4512

Just signed up to Kraken as I thought you could withdraw £GBP but I don't see an option in the left withdraw column for £GBP.   I see on the FAQ it says they charge £60 to withdraw £ so I guess it must be an option.  Am I doing something wrong or missing something.  Any help would be appreciated!

It says here that from 24th April 2017 GBP withdaw will be live: http://www.coindesk.com/bitcoin-exchange-kraken-launches-new-fiat-funding-options/

Your account must be verified to tier 3 before you can see this funding option under Funding > Deposit/Withdraw > GBP. Let me know if that's not the issue.
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
June 28, 2017, 05:15:19 PM
 #4513

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)

For some reasons, Fidor-Fidor-SEPA deposits take several hours lately. Not long ago it used to be minutes. Any comments as to why this changed, Dargo?
Multiple reasons...
1. Sometimes your name is not shown. In this case the transaction is shortly successfull, but not creidted. then it disappears. After several hours it appears again, but "onhold".
2. Fidor transaction limit. I was told that there is a fixed daily limit of incoming transactions Kraken can handle. Kraken has a workaround for this, but this has to be done manually by few specific guys. So they usually do it after enough people wrote support tickets about missing transfers.
3. And even more reasons...

All in all it is unfortunaltey this way:
If you have an alternative to Kraken, then do not use Kraken at the moment.
Wait until they solved all these problems like website/api being bad/unreachable. Market orders (or limit orders which should be filled) taking minutes to execute, while other orders come through, even if they were placed after yours) . Stale orderbooks...

Deposit was credited yesterday. On #2 above, my understanding is that it's a daily transaction limit set by Fidor and doesn't have anything to do with how many transactions we can handle technically. There are a number of issues right now for sure that we are working to address and people should be aware and cautious for that reason, but if the main issue you're seeing is that deposits take several hours to credit instead of several minutes, that doesn't seem like something that should stop you.
ccoinca
Member
**
Offline Offline

Activity: 118
Merit: 10


View Profile
June 28, 2017, 05:26:42 PM
 #4514

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)

For some reasons, Fidor-Fidor-SEPA deposits take several hours lately. Not long ago it used to be minutes. Any comments as to why this changed, Dargo?

How about Kraken treating USD deposit customers like sh*t, making them wait 1 MONTH or LONGER to receive funds?
Ikeet
Newbie
*
Offline Offline

Activity: 11
Merit: 0


View Profile
June 28, 2017, 06:33:31 PM
 #4515

Hey I have been waiting for the tier 3 verification for a few days now. I already had the 1 and 2 any estimation on how long its currently taking to get verified?
FlensGold
Legendary
*
Offline Offline

Activity: 1358
Merit: 1000


View Profile
June 28, 2017, 06:50:06 PM
 #4516

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)

For some reasons, Fidor-Fidor-SEPA deposits take several hours lately. Not long ago it used to be minutes. Any comments as to why this changed, Dargo?
Multiple reasons...
1. Sometimes your name is not shown. In this case the transaction is shortly successfull, but not creidted. then it disappears. After several hours it appears again, but "onhold".
2. Fidor transaction limit. I was told that there is a fixed daily limit of incoming transactions Kraken can handle. Kraken has a workaround for this, but this has to be done manually by few specific guys. So they usually do it after enough people wrote support tickets about missing transfers.
3. And even more reasons...

All in all it is unfortunaltey this way:
If you have an alternative to Kraken, then do not use Kraken at the moment.
Wait until they solved all these problems like website/api being bad/unreachable. Market orders (or limit orders which should be filled) taking minutes to execute, while other orders come through, even if they were placed after yours) . Stale orderbooks...

Deposit was credited yesterday. On #2 above, my understanding is that it's a daily transaction limit set by Fidor and doesn't have anything to do with how many transactions we can handle technically. There are a number of issues right now for sure that we are working to address and people should be aware and cautious for that reason, but if the main issue you're seeing is that deposits take several hours to credit instead of several minutes, that doesn't seem like something that should stop you.

Actually it IS a problem when a deposit which normally takes ~30 Minutes to become credited now takes several hours (todays deposit I sent ~12h ago is still not credited, but at least now shows up as "onHold"). This is new for me and I have been using Kraken because I was able to deposit fast using fidor. If you are working on that I can wait some time, but if you claim that there is not even a problem I should consider another exchange (in Germany bitcoin.de also works with fidor).
BR
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
June 28, 2017, 07:13:13 PM
 #4517

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)

For some reasons, Fidor-Fidor-SEPA deposits take several hours lately. Not long ago it used to be minutes. Any comments as to why this changed, Dargo?
Multiple reasons...
1. Sometimes your name is not shown. In this case the transaction is shortly successfull, but not creidted. then it disappears. After several hours it appears again, but "onhold".
2. Fidor transaction limit. I was told that there is a fixed daily limit of incoming transactions Kraken can handle. Kraken has a workaround for this, but this has to be done manually by few specific guys. So they usually do it after enough people wrote support tickets about missing transfers.
3. And even more reasons...

All in all it is unfortunaltey this way:
If you have an alternative to Kraken, then do not use Kraken at the moment.
Wait until they solved all these problems like website/api being bad/unreachable. Market orders (or limit orders which should be filled) taking minutes to execute, while other orders come through, even if they were placed after yours) . Stale orderbooks...

Deposit was credited yesterday. On #2 above, my understanding is that it's a daily transaction limit set by Fidor and doesn't have anything to do with how many transactions we can handle technically. There are a number of issues right now for sure that we are working to address and people should be aware and cautious for that reason, but if the main issue you're seeing is that deposits take several hours to credit instead of several minutes, that doesn't seem like something that should stop you.

Actually it IS a problem when a deposit which normally takes ~30 Minutes to become credited now takes several hours (todays deposit I sent ~12h ago is still not credited, but at least now shows up as "onHold"). This is new for me and I have been using Kraken because I was able to deposit fast using fidor. If you are working on that I can wait some time, but if you claim that there is not even a problem I should consider another exchange (in Germany bitcoin.de also works with fidor).
BR

Yes, it's a problem, didn't mean to suggest it isn't.
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
June 28, 2017, 07:35:40 PM
 #4518

Hey I have been waiting for the tier 3 verification for a few days now. I already had the 1 and 2 any estimation on how long its currently taking to get verified?

It might get faster since we are hiring more verification agents, but it could take 4 weeks or more unfortunately because we have a large backlog of accounts waiting for verification.
Afrikoin
Legendary
*
Offline Offline

Activity: 1484
Merit: 1003


alan watts is all you need


View Profile
June 29, 2017, 08:33:39 AM
 #4519

hi Kraken

i wired a USD Swift deposit via SMBC.  on 19th June.

still no deposit reflects on my account

i wrote to support twice with no responses in both

I've talked to my bank, they said money was  wired to correct receiver.

please help me resolve this

i have added all relevant details of swift wire confirmation via support

ticket number 412707

thanks

bumped

i sent another support message

with more details
request (419399)

please help me resolve this

will appreciate
thanks



              ▄▄▄██████▄▄▄
          ▄██████████████████▄
       ▄████████████████████████▄
 ▄▄  ▄████████████████████████████▄
███████████████████████████████████▄
 ▀▀█████████████████████████████████▄
   ██████████████████████████████████
   ██████████████████████████████████
   ██████████████████████████████████
   ██████████████████████████████████
   ▀████████████████████████████████▀
    ▀██████████████████████████████▀
     ▀▀██████████████████████████▀
        ▀██████████████████████▀
           ▀▀▀████████████▀▀▀
.
.....
.....
.....
.....
.....
.....





Afrikoin
Legendary
*
Offline Offline

Activity: 1484
Merit: 1003


alan watts is all you need


View Profile
June 29, 2017, 10:27:00 AM
 #4520

hi Kraken

i wired a USD Swift deposit via SMBC.  on 19th June.

still no deposit reflects on my account

i wrote to support twice with no responses in both

I've talked to my bank, they said money was  wired to correct receiver.

please help me resolve this

i have added all relevant details of swift wire confirmation via support

ticket number 412707

thanks

bumped

i sent another support message

with more details
request (419399)

please help me resolve this

will appreciate
thanks


bank advised me to send payment confirmation document to kraken

this apparently aid kraken in tracing payment from  your end

its a pdf document

with all swift wire details



              ▄▄▄██████▄▄▄
          ▄██████████████████▄
       ▄████████████████████████▄
 ▄▄  ▄████████████████████████████▄
███████████████████████████████████▄
 ▀▀█████████████████████████████████▄
   ██████████████████████████████████
   ██████████████████████████████████
   ██████████████████████████████████
   ██████████████████████████████████
   ▀████████████████████████████████▀
    ▀██████████████████████████████▀
     ▀▀██████████████████████████▀
        ▀██████████████████████▀
           ▀▀▀████████████▀▀▀
.
.....
.....
.....
.....
.....
.....





Pages: « 1 ... 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 [226] 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 ... 345 »
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!