**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[examplens]

Is safe to keep Bitcoin on CEX on 1st August?
It would be best for me, most of them is on Cex exchange. Any info?
thanks

[1715095557]

1715095557

[1715095557]

1715095557

[Raimonn]

There is any problem / delay with withdraw to credit card option? I used before this option without any problem, and now my withdraw to credit card was rejected.

[Beastly123]

Hello there, my card has now been accepted (thank you!). However, I sold ether an am unable to withdraw it to that card. Can you please take a look? Thank you. Ticket: #268795

[CEX]

my ID: up104008858
ticket ID: 260658

I only got meaningless reply.
I have upload my bank statement about the source of funds, but still not reply.

and I have another 3 withdrawals from you, but I still not receive them.

Hello!

All the checks by our risk department are over and there will be no checks by the future withdrawals. All transactions have been successfully completed on our end. It may take some time for the funds to arrive in your bank account.
We apologize for the delays.

[CEX]

There is any problem / delay with withdraw to credit card option? I used before this option without any problem, and now my withdraw to credit card was rejected.

Hello! Please, provide us with your User ID and/or ticket number so that we could investigate your issue. Thank you!

[CEX]

Hello there, my card has now been accepted (thank you!). However, I sold ether an am unable to withdraw it to that card. Can you please take a look? Thank you. Ticket: #268795

Hello!
Please, check your inbox, we have replied to your ticket.

[Alice Nuttal]

Is safe to keep Bitcoin on CEX on 1st August?
It would be best for me, most of them is on Cex exchange. Any info?
thanks

They have recently posted an announcement about SegWit on their blog. Check it https://blog.cex.io/news/important-notice-segregated-witness-possible-chain-split-16390

[CEX]

@Cex:
I got email, that you will split coins, if a fork happens at 1st august.

But you do not mention "Bitcoin Cash". Will you also allow to withdraw those, if this fork happens?

Hello!

If the fork happens and it is supported by the market, CEX.IO will support it as well. Our users will get Bitcoin Cash wallets and will be able to withdraw Bitcoin Cash coins.

[Oldruh]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

[Beastly123]

Hello and thank you for the fast reply on here. I still can't withdraw to my payment card that has been approved and I am verified. You replied saying it wasn't possible to do this for the USA but that is not what your blog says (I linked it in ticket #268795) as well as you signature on here (It says buy/sell, not just buy). It also says the United States is allowed on all the sub markings of the limits/commisions (1,2,3,4 at the bottom of the page). I can screen shot all of this as well if you'd like. However, looking at your webpage code, it looks like you're only allowing withdrawals to RUB which seems awfully suspicious and your add-card-verify page seems to only allow deposits which again looks suspicious. Again happy to submit screenshots if you'd like!

[CEX]

Hello and thank you for the fast reply on here. I still can't withdraw to my payment card that has been approved and I am verified. You replied saying it wasn't possible to do this for the USA but that is not what your blog says (I linked it in ticket #268795) as well as you signature on here (It says buy/sell, not just buy). It also says the United States is allowed on all the sub markings of the limits/commisions (1,2,3,4 at the bottom of the page). I can screen shot all of this as well if you'd like. However, looking at your webpage code, it looks like you're only allowing withdrawals to RUB which seems awfully suspicious and your add-card-verify page seems to only allow deposits which again looks suspicious. Again happy to submit screenshots if you'd like!

Good day!

If you take a look at the Payment Options page, and switch to the "Withdrawal", you will see that the United States is a restricted country for withdrawals to payment cards at the bottom of the table. Attaching a screenshot below. Currently, users from the US can withdraw funds via bank transfer only. We are working to bring card withdrawals for the US users back.
Still, you can use this card to deposit funds to your CEX.IO account.

[CEX]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

Hello! Your ticket has already been passed to our financial department and they are investigating the issue.

[Oldruh]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

Hello! Your ticket has already been passed to our financial department and they are investigating the issue.

8 days have not yet received a payment from the bank. I have done all the detailed research in my bank, but there is no amount coming in to the account at all. There may have been a mistake in the payment you have made in the intermediary institution may be valor valued.

[CEX]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

Hello! Your ticket has already been passed to our financial department and they are investigating the issue.

8 days have not yet received a payment from the bank. I have done all the detailed research in my bank, but there is no amount coming in to the account at all. There may have been a mistake in the payment you have made in the intermediary institution may be valor valued.

We kindly ask you to contact your bank and ask to investigate this issue. On our end, the payment has been successfully made.
If the employees of your bank are not able to find the amount according to the payment details we provided you with, then we will need an official letter from the bank confirming this. Thereafter, our Payment Service Provider will be able to start further investigation. This information has been duplicated in the ticket, please check your inbox.

[Beastly123]

My apologies. I misunderstood the "Restricted" countries. I was under the impression that they were ONLY allowed in these countries. Thank you for the clarification!

[Oldruh]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

Hello! Your ticket has already been passed to our financial department and they are investigating the issue.

8 days have not yet received a payment from the bank. I have done all the detailed research in my bank, but there is no amount coming in to the account at all. There may have been a mistake in the payment you have made in the intermediary institution may be valor valued.

We kindly ask you to contact your bank and ask to investigate this issue. On our end, the payment has been successfully made.
If the employees of your bank are not able to find the amount according to the payment details we provided you with, then we will need an official letter from the bank confirming this. Thereafter, our Payment Service Provider will be able to start further investigation. This information has been duplicated in the ticket, please check your inbox.

Thank you Payment received

[Beastly123]

Ok so I thought I was misunderstanding the restricted withdrawal system for USA and USD. But I'm still not understanding a few things. First, I can deposit USD just fine via card. Second, it says in your "Restricted for payments" section on all four methods that United States is "Restricted for payments" https://imgur.com/a/H5vjz

Third, it shows that I can withdraw via Wire Transfer which is also a "Restricted for payments" of USA. So either I shouldn't be able to withdraw from wire transfer as well (for whatever reason), or I should also be able to withdraw for a payment card. So my question is: how do I withdraw USD? If I indeed can't withdraw USD to card, you need to update the UI to show this since currently it shows a large green checkmark. I am still referring to ticket #268795.

Thank you.

[HPt]

Hi, when will you credit the Bitcoin Cash according to the BTC balance on August 1st?

[CEX]

Dear users,

We are working on crediting BCH coins to your balances. We kindly ask you for understanding. More details on our blog.

[CEX]

Update on Bitcoin Cash: Balances Credited, Trading Launched

Dear users, we thank you for the patience and understanding regarding the launch of Bitcoin Cash.
Today we are glad to tell that you can now see your BCH balances on CEX.IO. Bitcoin Cash trading has also been launched and we welcome you to take advantage of it.
Deposits and withdrawals for BCH are not active yet, but will soon be enabled.
You can find more info on our blog.