**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[Raimonn]

There is any problem / delay with withdraw to credit card option? I used before this option without any problem, and now my withdraw to credit card was rejected.

[CEX]

my ID: up104008858
ticket ID: 260658

I only got meaningless reply.
I have upload my bank statement about the source of funds, but still not reply.

and I have another 3 withdrawals from you, but I still not receive them.

Hello!

All the checks by our risk department are over and there will be no checks by the future withdrawals. All transactions have been successfully completed on our end. It may take some time for the funds to arrive in your bank account.
We apologize for the delays.

[CEX]

There is any problem / delay with withdraw to credit card option? I used before this option without any problem, and now my withdraw to credit card was rejected.

Hello! Please, provide us with your User ID and/or ticket number so that we could investigate your issue. Thank you!

[CEX]

Hello there, my card has now been accepted (thank you!). However, I sold ether an am unable to withdraw it to that card. Can you please take a look? Thank you. Ticket: #268795

Hello!
Please, check your inbox, we have replied to your ticket.

[Alice Nuttal]

Is safe to keep Bitcoin on CEX on 1st August?
It would be best for me, most of them is on Cex exchange. Any info?
thanks

They have recently posted an announcement about SegWit on their blog. Check it https://blog.cex.io/news/important-notice-segregated-witness-possible-chain-split-16390

[CEX]

@Cex:
I got email, that you will split coins, if a fork happens at 1st august.

But you do not mention "Bitcoin Cash". Will you also allow to withdraw those, if this fork happens?

Hello!

If the fork happens and it is supported by the market, CEX.IO will support it as well. Our users will get Bitcoin Cash wallets and will be able to withdraw Bitcoin Cash coins.

[Oldruh]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

[CEX]

Hello and thank you for the fast reply on here. I still can't withdraw to my payment card that has been approved and I am verified. You replied saying it wasn't possible to do this for the USA but that is not what your blog says (I linked it in ticket #268795) as well as you signature on here (It says buy/sell, not just buy). It also says the United States is allowed on all the sub markings of the limits/commisions (1,2,3,4 at the bottom of the page). I can screen shot all of this as well if you'd like. However, looking at your webpage code, it looks like you're only allowing withdrawals to RUB which seems awfully suspicious and your add-card-verify page seems to only allow deposits which again looks suspicious. Again happy to submit screenshots if you'd like!

Good day!

If you take a look at the Payment Options page, and switch to the "Withdrawal", you will see that the United States is a restricted country for withdrawals to payment cards at the bottom of the table. Attaching a screenshot below. Currently, users from the US can withdraw funds via bank transfer only. We are working to bring card withdrawals for the US users back.
Still, you can use this card to deposit funds to your CEX.IO account.

[CEX]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

Hello! Your ticket has already been passed to our financial department and they are investigating the issue.

[Oldruh]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

Hello! Your ticket has already been passed to our financial department and they are investigating the issue.

8 days have not yet received a payment from the bank. I have done all the detailed research in my bank, but there is no amount coming in to the account at all. There may have been a mistake in the payment you have made in the intermediary institution may be valor valued.

[CEX]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

Hello! Your ticket has already been passed to our financial department and they are investigating the issue.

8 days have not yet received a payment from the bank. I have done all the detailed research in my bank, but there is no amount coming in to the account at all. There may have been a mistake in the payment you have made in the intermediary institution may be valor valued.

We kindly ask you to contact your bank and ask to investigate this issue. On our end, the payment has been successfully made.
If the employees of your bank are not able to find the amount according to the payment details we provided you with, then we will need an official letter from the bank confirming this. Thereafter, our Payment Service Provider will be able to start further investigation. This information has been duplicated in the ticket, please check your inbox.

[Oldruh]

my ID: up101761885
ticket ID: 282083

The payment you have made has not reached me on the 7th day. I have shared the information you have sent to me in the bank in Turkey. There is no movement in my bank. Is there any problem in the intermediary institution you are using? Maybe the amount you paid is back to you? Rejoice if you help in this matter.

Hello! Your ticket has already been passed to our financial department and they are investigating the issue.

8 days have not yet received a payment from the bank. I have done all the detailed research in my bank, but there is no amount coming in to the account at all. There may have been a mistake in the payment you have made in the intermediary institution may be valor valued.

We kindly ask you to contact your bank and ask to investigate this issue. On our end, the payment has been successfully made.
If the employees of your bank are not able to find the amount according to the payment details we provided you with, then we will need an official letter from the bank confirming this. Thereafter, our Payment Service Provider will be able to start further investigation. This information has been duplicated in the ticket, please check your inbox.

Thank you Payment received

[HPt]

Hi, when will you credit the Bitcoin Cash according to the BTC balance on August 1st?

[CEX]

Dear users,

We are working on crediting BCH coins to your balances. We kindly ask you for understanding. More details on our blog.

[CEX]

Update on Bitcoin Cash: Balances Credited, Trading Launched

Dear users, we thank you for the patience and understanding regarding the launch of Bitcoin Cash.
Today we are glad to tell that you can now see your BCH balances on CEX.IO. Bitcoin Cash trading has also been launched and we welcome you to take advantage of it.
Deposits and withdrawals for BCH are not active yet, but will soon be enabled.
You can find more info on our blog.

[erikalui]

Update on Bitcoin Cash: Balances Credited, Trading Launched

Dear users, we thank you for the patience and understanding regarding the launch of Bitcoin Cash.
Today we are glad to tell that you can now see your BCH balances on CEX.IO. Bitcoin Cash trading has also been launched and we welcome you to take advantage of it.
Deposits and withdrawals for BCH are not active yet, but will soon be enabled.
You can find more info on our blog.

I don't see my BCH balance in my account. I had around 0.013 BTC in my account on 31-1st August and hence I should be receiving equivalent BCH, right? Or is there some other issue which is why my account wasn't credited?

[CEX]

Update on Bitcoin Cash: Balances Credited, Trading Launched

Dear users, we thank you for the patience and understanding regarding the launch of Bitcoin Cash.
Today we are glad to tell that you can now see your BCH balances on CEX.IO. Bitcoin Cash trading has also been launched and we welcome you to take advantage of it.
Deposits and withdrawals for BCH are not active yet, but will soon be enabled.
You can find more info on our blog.

I don't see my BCH balance in my account. I had around 0.013 BTC in my account on 31-1st August and hence I should be receiving equivalent BCH, right? Or is there some other issue which is why my account wasn't credited?

Please, provide us with your User ID so that we could investigate the issue.

[1kembrij]

ATTENTION!!!!

I was good at this site, until in the flesh to date, I started to enter amounts of more than $ 1000, a few days earlier I sold out there for a little less than $ 10,000, decided to withdraw them from the account on their bank cards and then not accustomed to limits, I receive deviations! Then I'll have to write reviews on everything that is painful with this platform!
1- I do not respond to support, I go for verification on higher verification steps, and they just do not answer my requests
2- I do not answer support and my problem with the conclusion, if she also will answer that her money I can get faster from them through the court than they will answer me
3- The withdrawal of $ is frozen, that is, what belongs to me, the owners of the exchange do not profit me, and they earn them without my consent.

Here's the message from the support auto:
Your request (300690) has been received and is being reviewed by our support staff. We kindly request for your patience while your request is checked and surely a support team member will get back to you.
You can reply directly to this email.

Dear representatives of CEX, if you are in fact a serious company and stock exchange, solve my problem urgently, I wait for more than a month for all my requests, if you respond to me by my means and withdrawal in the same way, then it's simply impossible to work on your stock exchange, Otherwise it's not work !!!! Let everyone see how you quickly solve problems, in this topic! As you solve my problem, I'll write it off here, and all the others see how support works !!!!

[1kembrij]

You reject all requests for withdrawal, you do not allow to pass verification higher than the minimum tariffs !!!! How to work on your site if you can not make a problem without a conclusion even $ 10,000. This is the minimum amount of my transactions, and what if I want to work with higher amounts on your site ?? I recommend everyone to look after with my question quickly not decided by representatives!

[1kembrij]

 Withdrawal Rejected

Unfortunately, your withdrawal request has been rejected.

Withdrawal request details:
Instrument: Payment Card - VISA
Requested amount: USD 1000.00
Commission: USD 3.80
Total to be sent: USD 996.20

What the hell? Are the permissible limits not used