HitBTC.com - The most advanced cryptocurrency exchange

[hitbtc]

Ticket ID: 16589

Hello,
is BCN wallet offline? why there is no warning?

Among all the exchanges you have the worst support ever, tickets just stay unresponded. and if something happens people lose their money without any help.

Hi there!
BCN deposits are temporarily shut down due to technical maintenance. It means that in case you still decide to send BCN to HitBTC now, your funds won't be lost. It just will take more time for your deposit to proceed. Please accept our apologies for this inconvenience.

As our support team reports, you've received their reply within 4 hours after creating a ticket. And we'll certainly do better.

HitBTC Team

[g8tguy]

Do you have an ETA on BCN deposits, I send my BCN more than 12h ago, and there was no warning back then! is it going to be many months before the fix if at all?

[hitbtc]

is it going to be many months before the fix if at all?

No. Not months, not weeks or even days.
Please accept our apologies for this inconvenience.

[hitbtc]

Friends, Bitcoin hard fork has happened!
Newborn Bitcoin Cash is making its first steps, and we are proud to announce that:

1). Those who stored BTC on their HitBTC accounts, had received the same amount of Bitcoin Cash (BCC)
2). BCC deposits and withdrawals are available
3). Trading pairs to Bitcoin, Ethereum and US Dollar are at your service.

Trade happily!

[hitbtc]

Dear traders, FYN deposits and withdrawals are open now! Enjoy trading on HitBTC!

FundYourselfNow a platform to allow project creators/promoters to raise funds for their projects using cryptocurrencies without the need of technical knowledge. Fund Yourself Now improves on traditional crowdfunding sites by allowing more control once funds and distributed; providing support/mentors and lowering transaction costs.

[vendy86]

need help !!
i have problem with Withdraw BCC (Bitcoin cash) from hitbtc
already 21 hrs since my Withdraw until now still pending and even dont get TX ID (transaction hash)
Operation ID : 70a30b0f-b674-4d53-afd3-49f42cbb0ab7
already create ticket : Ticket ID #16769 but still unsolved

[ChainSmoker]

need help !!
i have problem with Withdraw BCC (Bitcoin cash) from hitbtc
already 21 hrs since my Withdraw until now still pending and even dont get TX ID (transaction hash)
Operation ID : 70a30b0f-b674-4d53-afd3-49f42cbb0ab7
already create ticket : Ticket ID #16769 but still unsolved

Same here!
My BCC withdraw is too not processed.

[chichidori]

BCC Withdrawal is a disaster many are complaining, website show pending withrawal but no TX ID it means that it was never broadcast to a network, i hope they do fix this i will never trade on your platform again.

[hitbtc]

Operation ID : 70a30b0f-b674-4d53-afd3-49f42cbb0ab7
already create ticket : Ticket ID #16769 but still unsolved

We see, it's still pending. But it's going to proceed soon, we have tightened up some mechanisms. We hope you'd accept our apologies for this delay.

[/quote]

Ticket ID: 17092
The BCN in my main account, I see them, but can't transfer to the trading one.

Could you kindly check once more? BCN operations are up and running, it has to be fine.

If it was gonna be slow like this u should have post a sign that warning sign or close it like other markets!! U seriously need to explain and don't give us simple answer that even baby can answer!!

We are not planning to close it. We'd better do our best to speed it up. And we did. Do you have any withdrawals pending? They will proceed soon.

[ft73]

Operation ID : 70a30b0f-b674-4d53-afd3-49f42cbb0ab7
already create ticket : Ticket ID #16769 but still unsolved

We see, it's still pending. But it's going to proceed soon, we have tightened up some mechanisms. We hope you'd accept our apologies for this delay.

Ticket ID: 17092
The BCN in my main account, I see them, but can't transfer to the trading one.

Could you kindly check once more? BCN operations are up and running, it has to be fine.

If it was gonna be slow like this u should have post a sign that warning sign or close it like other markets!! U seriously need to explain and don't give us simple answer that even baby can answer!!

We are not planning to close it. We'd better do our best to speed it up. And we did. Do you have any withdrawals pending? They will proceed soon.

Withdrawal is an utter disaster.

I've a BCC withdraw gone through after 10+ hours and another couple waiting by 6+ hours now. No TRX iD so far.

This is NOT due to BCC chain / mining slowness, it'd HitBTC helding coin hostage for HOURS before broadcasting the transaction ( hence no TRXID ).

They're basically playing with your own money, think TWICE or more before depositing your coins there.
Or better don't at all.

[warningsigns]

Guys, stop putting your coins on this shady/dodgy/dubious "exchanges"! Why are you all blind and still injecting coins on them! Look at the above posts! People are having withdrawal issues!

I bet there are zero deposit issues!

Use a wallet you have full control of.

This reminds me of this Lithium scam. He got everyone excited and ADHD-infected.

[hitbtc]

Guys, stop putting your coins on this shady/dodgy/dubious "exchanges"! Why are you all blind and still injecting coins on them! Look at the above posts! People are having withdrawal issues!

Sorry to leave such impression! But all the transactions mentioned above have eventually proceeded successfully.
Now it takes significantly less time to perform a withdrawal.
We are paying attention to every request and are ready to help.

And we totally understand how these delays might have been felt like. But our mechanisms had been tightened up and optimised, network speed had increased, so it's getting better all the time.

[BitcoinPlusBus]

Remember if adding Bitcoinplus [XBC] we have configured our checkpoint depth setting to 5 on our main server/node(s).With a checkpoint depth of 5 then no more than that can be replaced by an attacker,if the exchange sets 6 confirms than they are completely safe from attack as that many blocks cannot be replaced.

For the checkpoint depth setting you wont need to do anything as its broadcast to all wallets from our node. The confirmations you need for deposits are outside of the XBC network so you will need to set that manually on your own systems.

We already have auto security checkpoint updating installed by our developers.

[hitbtc]

In co-operating with SunContract we have opened deposits/withdrawals of SNC token.
ICO raised 2 million dollars for 33 days of with 2,274 contributors.


SunContract is an energy trading platform that utilizes blockchain technology to create a new business model for buying and selling electricity. This project joins together Independent Power Producers and Consumers, that connects to the decentralized energy market platform through SunContract mobile APP.

[mikecgn]

I have tried HitBTC for the first time and I can't say that my impression is very good.

First they have the highest withdrawal fees I have ever seen.

Second (and that is annoying me the most), is that every trade amount has to be a divisor of n. So you will never be able to trade the full amount you have. You will always leave some dust there forever.

Third, the trading fees. 10% for trading BCH to BTC? That is just too much.

That doesn't make HitBTC look very attractive for me. Please correct me if I got something wrong.

[hitbtc]

The Blocktix project promises to reduce distribution, transfer and promotion costs to 90% for event hosting industry with Smart Contracts.
Try trading TIX token on HitBTC.

[hitbtc]

Stox - open source prediction market platform. STX token is available for deposits and withdrawals on HitBTC.

[hitbtc]

Network of decentralized marketplaces and communities District0x raised $9 million in TokenSale. Deposits/withdrawals of $DNT are open $DNT are open.

[hitbtc]

Every trade amount has to be a divisor of n. So you will never be able to trade the full amount you have. You will always leave some dust there forever.

The trading fees. 10% for trading BCH to BTC? That is just too much.

Hi there! We will be glad to explain what's going on.

Yes, there is some fixed minimum trading amount for every currency. It's called "Lot amount".
And yes, there can be some leftovers on your trading account, which do not exceed the lot amount.
But we believe it's better than having leftovers, stuck on orders forever (until you cancel them). That would be inevitable in case there were no lots. The total amount of supply just won't match with the total amount of demand precisely.

Speaking about trading fees - clearly this is some kind of mistake, we don't charge our users with such ridiculous commissions. Trading fee is 0.1%. Please try to refresh the page, this issue has to go away. Sorry about that inconvenience.

[mrb000]

Hi,my first experience is horrible because the support attention is zero!

Please solve my problem ticket ID: 17665!