Official Newbie BitInstant Support Thread (Active Customer Support)

[uncfan42204]

URSAY
Ive been missing my money since sunday, I better be on the 4/10 list
OrderID: 562a8b0c-efe5-458e-9338-2e09332ae8a9
Amount to Pay: $303.95
Account Number: 898403852

[ormrotter]

Okay, well here goes nothing, I guess you have to write a paragraph and have proper grammar to get a response. I've responded say 4 or 5 times now and the only response I got told me to, "read the comment 4 entries up to get your answer" but it still failed to answer my question at all. So here I am, on my computer from home no longer wasting work hours to try and resolve this issue.

I HAVE WASTED AT LEAST 4 WORK HOURS TRYING TO RESOLVE THIS ISSUE!

I sent 443.95$ Friday 04/05 @ 5:19pm EST to my MtGox Acct#M24372891X thru Zip Zap using their account # they gave to me which was, 677 337 065. Immediately I knew something was wrong because I have never looked at my acct and the $ wasn't there instantly. Here I am 5 days later and I have yet to see anything. Zip Zap tells me the $ is in bitinstant's hand, and you guys haven't responded to any of my voicemails or multiple emails. Now the BTC rate is double and so I'm out double the money? I've spent at least 10k using you guys to get my BTC's and due only to your lack of customer service I probably won't be back, whether my $$ is returned or not. Regardless this needs to be handled ASAP with the amount of BTC that I was looking to purchase on 04/05/2013 @ 5:20pm EST. If someone on your support teams sees  my post and puts me on some kind of list or anything PLEASE let me know, I've got a weeks worth of pay just sitting in your bank account, the least you could do is just tell me what's going on with what is mine.

I understand this isn't a result of the people responding to my words, so I apologize to you, but you understand all of our situations.

Thank you,
J



OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365197050.8
APIResponse: MTGOX-USD-WJ4PA-483H3-C6RM7-9723D
FundsSent: $422.444 USD

[jackson123]

Hi - I made a deposit about an hour ago and I don't see anything in the block-chain. Here is my info from the confirmation email.

OrderID: d1fb886a-9c63-4a5b-9c47-05b3a9e4e06c
EventID: 9e14bdec-966d-4e46-b057-61665258b281
DestAccount: 1EBj1iSY71mPAhjFTMSk9GoxrFtvZyk35z
QuoteID: 2db1695d-ce8b-4f24-bc9a-1572ee4e0965
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365544308.52
APIResponse: {'Transaction_id': u'51648cfa3fa78d7e62a958a6'}
FundsSent: $134.414 USD

Downloaded the blockchain?

I'm downloading it now. Shouldn't it show up on blockchain.info though?

[BitByInstant]

transaction finally went through.  i was on the 4/8 list.  you can mark me as RESOLVED!

[URSAY]

Improving this dumb list system NOW.  Adding all "lists" to a more manageable database...thanks guys.

Friday could be a BIG day for BitInstant.  Big things are in store.  

[shadumdum]

Improving this dumb list system NOW.  Adding all "lists" to a more manageable database...thanks guys.

Friday could be a BIG day for BitInstant.  Big things are in store.  

Any bigger clues as to what is coming?

[Nachtwind]

Improving this dumb list system NOW.  Adding all "lists" to a more manageable database...thanks guys.

Friday could be a BIG day for BitInstant.  Big things are in store.  

How about smaller things like sending me my money first?

[syphen]

Havent Recieved my bitcoins yet and its been since saturday night 4/6


Order ID   c65e4422-739c-4351-8b9c-ec97a3d3c41f
Quote ID   37d5d180-5711-44da-85a2-6995b8ae5571
Event ID   1fc2462d-a856-45f0-9374-82feeda4dd29

[cassiolandim]

Working 4/10 support list...this support list is not finalized and won't be until tomorrow afternoon.

liztah / yero888 / URSAY / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson

 

I sent you a PM about my issue today but my name is not in this list... please review my PM.
Quote ID   72f1070e-221b-4300-a100-014c21475075

[speakeasy1982]

LOL @ URSAY being on the 4/10 list!! Am I the only one that catch that?

[gf.ricardo]

Hello. I'm wondering why my money is taking so long to be available on mtgox.
My payment has already been identified by ZipZap and Ebanx. But not by Bitinstant.
Quote ID: a8eb5124-a9f5-4bd2-91fd-b088d51e4d0c

Please somebody! It's been 30hours+

[embryonic]

I would just like to provide a perspective on Bitinstant from personal experience.  A friend of mine knows one of the main Bitinstant guys and worked with him about a year and a half ago when traffic was picking up originally.  He went down to Chile and spent time working on the website.  It is a completely legitimate company.  URSAY is just an employee for this company which has been hit by sudden and insane demand for Bit coins, he's not working for a Ponze Scheme as some people have suggested.  I can tell he is doing his best to keep up with the system he was given, and it's probably very frustrating for him.  I know it's frustrating for considering that people's hard earned money is being managed.  I also have a considerable amount of money in the mix.  I just hope this is reassuring as a first person account of the company, and that if people have patience things will be taken care of.

[BitSmack]

Got my order from 4/7

received 0.3975 btc from $100

Should have been around 0.66 btc

[liztah]

URSAY, can you give an ETA on when my xfer will be completed? Also, as it stands now, looks like I'm on two distinct lists (4/8 and 4/10). Order id is cc2c7a23-9f31-44ad-adb5-51ee140b56e0.

[pootsniff]

Friday could be a BIG day for BitInstant.  Big things are in store.  

interest piqued...

Working 4/10 support list...this support list is not finalized and won't be until tomorrow afternoon.

liztah / yero888 / URSAY / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson

thanks for your help URSAY! i know you guys are incredibly busy right now

[lajz99]

Hey guys.

I too have my coinapult link (from email) showing a 0 balance.

I received my bitinstant confirmation at 3:25pm pst and the coinapult email w/ link a minute later.  Is there any way to track what's going on?  Will it generally take longer than an hour?

[btl-mermaid]

Hey there,
This is to notify you that your order has been updated, please find the details below:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: a1908995-0792-4ec2-858d-8fe836611a11
EventID: ef781f82-aab0-484d-ae51-ad6197a189a8
DestAccount: M48334309X
QuoteID: bb77eb5f-f72e-48ec-b97b-6e7cc32aa770
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025434.47
APIResponse: MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
FundsSent: $120.0125 USD

[btl-mermaid]

Hey there,
This is to notify you that your order has been updated, please find the details below:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: a1908995-0792-4ec2-858d-8fe836611a11
EventID: ef781f82-aab0-484d-ae51-ad6197a189a8
DestAccount: M48334309X
QuoteID: bb77eb5f-f72e-48ec-b97b-6e7cc32aa770
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025434.47
APIResponse: MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
FundsSent: $120.0125 USD

[gshu]

Just wanted to tell everyone that Ursay did fine by me. I had an issue with mtgox money not getting into my account. 3 days later it's here. I should say that this is probably around my 20th transaction and every other one work without a hitch and was in my account in minutes. The support team on here is quick to respond and I understand they are dealing with significantly more customers than usual and are a little overwhelmed and understaffed right now. You will get your money, but it might take a couple days. If you are having an issue but need BTC immediately I would suggest you use another service to get it when you need it.


Thanks Bitinstant team. I will continue to be your happy customer after all.

[thewebguy0]

It appears I can no longer que a MTGOX -> Paypal.  I will dig back in this thread, but are you no longer supporting paypal?  I was told I couldn't cash out MTGOX codes for USD after 4/10.  I want to empty the USD from the account before then.  Do I need to find another way to do it?