Liquid Synergy Designs Inc. -ASIC mining hardware

[driksson]

I was just looking over Avalon's "The no bullshit, no fine print terms of sale" again in an effort to determine specifically which terms were breached.

9 to 10 weeks lead time.

Lead time does not mean shipping time, that's production time that doesn't include testing and shipping time.  And there are no refunds for chips, that's what we agreed to, so get used to it.

Avalon still has a refund ticketing system. So try and get used to that.

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[driksson]

10.000BTC just left the initial address that was paid in to by all group buyers. Saw in avalon news thread.
Movement. Good or bad, or means nothing?
https://blockchain.info/address/1FGAftzSTztFSB8LMwsrdCKTyqGY6zr3sU?offset=0&filter=0

[Boxman90]

10.000BTC just left the initial address that was paid in to by all group buyers. Saw in avalon news thread.
Movement. Good or bad, or means nothing?
https://blockchain.info/address/1FGAftzSTztFSB8LMwsrdCKTyqGY6zr3sU?offset=0&filter=0

Better be for refunds and steamboat better be on top of it.

[bitcoiner49er]

I was just looking over Avalon's "The no bullshit, no fine print terms of sale" again in an effort to determine specifically which terms were breached.

9 to 10 weeks lead time.

Lead time does not mean shipping time, that's production time that doesn't include testing and shipping time.  And there are no refunds for chips, that's what we agreed to, so get used to it.

Do you deal in manufacturing sectors ever? Lead time is the point when the process is initiated to when the finished good(s) is ready to ship. So add a 2 week shipping window (generous) and YiFu is still late. Friedcat can get thousands of completed USB miners across the ocean in less than a week to the US. Are you saying Avalon can't do this to Europe? 
We agreed to 9-10 weeks AND no refunds. Not 9-10 weeks, plus whatever YiFu thinks is cool AND no refunds.
How can there be such a delay between Zefir batch 1 and batch 2? Oh and magically everyone gets sample chips with NO problems now after the vocal outbursts here.
Are you really that myopic? 

[bitcoiner49er]

10.000BTC just left the initial address that was paid in to by all group buyers. Saw in avalon news thread.
Movement. Good or bad, or means nothing?
https://blockchain.info/address/1FGAftzSTztFSB8LMwsrdCKTyqGY6zr3sU?offset=0&filter=0

It's YiFu's mining farm. Follow the 2000BTC payment to this address.

[steamboat]

Update:

The situation regarding communication with Avalon has not changed. We have opened tickets and called Yifu, and have not received a reply. We are continuing to try to reach them, but we do not have any new information as to the status of the batch shipments.

We have received the remaining samples for Batches 5 and 6, and received an update and tracking numbers through the Avalon website one day after the chips arrived. This is disconcerting as it is the second time we have received a package from Avalon without warning, and could cause a one to two day delay in our timeline if they show up unannounced, as we will not have time to prepare our assembly house.

The assembly house has all necessary components at their facilities, inventoried and ready to begin production once the chips arrive.

We are continuing to work to pre assemble and prepare everything we can for each batch prior to arrival of the chips. We have completed everything necessary for Batch 1, and are nearly complete with Batch 2. Both of these Batches will be completely ready for final assembly and shipping prior to the chips arrival should they both arrive at the same time. We are concerned we will receive several batches at once, and are working diligently to do as much prep work as possible while we wait. Pre assembling the units greatly increases the amount of storage space required as each finished unit consumes more space than the raw goods, though this should not be an issue until after batch three. We do have additional staff on hand to expedite the remaining pre assembly should more than 2 batches be delivered at once.

We do not know when or how the chips will arrive, and while we had originally anticipated having roughly a week between orders for prep time, we should be able to hold to our original timeline of three days for each batch should they all arrive at once. All hosted units should be fully integrated two to three days after batch completion.
 
We are continuing to explore our options regarding the delivery delays, and are evaluating possible solutions. We will not be discussing these options publicly until we have a clear understanding of the situation and how to resolve it. We apologize for the feeling of uncertainty this causes, and ask that you continue to remain patient with us. We will post an update regarding any information we can release once available. 

We have a responsibility to all of our customers which we do not take lightly, and cannot take a course of action that would be detrimental to any of them. The Avalon website clearly states refunds for batches are not possible. Even if an entire batch of customers chose to petition for a refund, it is unclear what reaction Avalon would have to the petition, and how it would affect the other 6 batches. This is just one of multiple scenarios we must take into consideration when deciding how best to proceed.

The situation is far from optimal, we are aware, and our customers are not the only ones affected. We have a substantial purchase of chips ourselves, in addition to the significant investment we have made in materials and labor for assembly and hosting. We are not asking for your sympathy, but we do want you to know we are acutely aware of what you are going through.  We knew the risks involved when ordering, and we have made every effort from the very beginning to ensure our customers understood these risks as well.

Our stated objective has been to deliver affordable, efficient, reliable miners, and we have strived to be up front during each phase of the process. We invested significant amounts of our own time and capital in order to provide our customers with the best batch order dates and made sure the components necessary to build our units were ready on time or early; purchasing several long lead time items before the design was even finalized. We are not here to make a quick buck, we are here to demonstrate our sincerity and ability to the community. The current situation has damaged our reputation, regardless of the cause, and we are doing everything in our power to rectify it.

We have not at any point taken a “wait and see” approach, and we do not plan on starting now.   

In regards to communication with Liquid Synergy Designs. We apologize if you have not received a reply. We will redouble our efforts to ensure you receive a response in a timely manner. If you have sent us an email regarding questions clearly defined in the FAQ or first page of this thread, please revisit those sections, and we answer your inquiry when time permits.

As a side note: Emotions are running high right now, and understandably so. Disagreements are to be expected. I ask that you please do not give in to the temptation to lash out at other members of the community, regardless of the reason. Do not let productive discourse degenerate to personal attacks. Infighting will not yield a positive result. We as a community are in the spotlight, whether we like it or not. It is our responsibility to demonstrate professionalism and self-control when speaking to each other, as we are representatives of bitcoin and the world is watching.

[adamthefishman]

Thanks Steamboat.

[jesse11]

Thank You Steamboat   

[fasmax]

Thanks for the update!
Do you think it would be a good idea to use 16 of the sample chips and build 1 K16 board?
As far as I know the new rev etch PCB has not been tested.

[adamthefishman]

Heres hoping that the 'worst' happens, and all batches arrive together, unannounced, tomorrow!

[Unacceptable]

Excellent post Steamboat!!!!!!!!!!

Your reputation is not tarnished dude,its Y I FU's who is tarnished    His name is quite becoming of him 

Tell us what you can,when you can 

Looking forward to your possible "solutions"

[ibminer]

Thanks once again SB. Emotions are definitely running high...

Let us all try to keep it classy 

[nightengale]

Steamboat: Most... level... headed... guy... ever.

Thank-you for putting things into perspective and not descending into the foray. Reasoning our way out through this situation will yield the best possible result.

[Kapz786]

Perfect - that's all we were interested in and some thorough information regarding turn around times for chips on arrival.

Well done

[logicbomb666]

Finally everyone can stop spamming the thread with negativity.   Thanks for the update steamboat!

[s40ward]

I couldn't have written a better update myself.  You addressed concerns and offered what you can.  Thank you Steamboat. 

[Stringchains]

It is our responsibility to demonstrate professionalism and self-control when speaking to each other, as we are representatives of bitcoin and the world is watching.

Truly profound

that quote will last forever as long as bitcoin exists

[bystander]

Well done Steamboat, thank you for the update, appreciate all of your hard work and effort in making this happen for everyone.

[eroxors]

http://www.youtube.com/watch?v=qkyVl0OYWTQ

[miner_btc]

Thanks, Steamboat. Surely this can't be easy on any of us, patience is required. Hate that we all have to wait as the difficulty shoots up and up but not really any other options as of yet. I am glad to see that SB is still on our side and definitely has our backs.