[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[btsake]

Update: we believe the issue with stuck bitcoin, litecoin, and dogecoin transactions has been resolved, but please let us know if you still have a problem. 

For me it is fixed (LTC and BTC). Thanks

A bitcoin withdrawal initiated at 04-04-14 19:02:49 +0000 i.e. about 33 minutes ago remains in state "Sent" in Kraken's withdrawal page (in contrast to all the others that say "Success", and the transaction does not appear on blockchain.info. Should I be concerned?

I see blockchain.info lagging behind very often. You can also check http://www.blockr.io for block confirmations. It's a nice alternative.

[Loozik]

[mikerbiker6]

Those anomalies occur because of the low volume of kraken.
Trades happen only once every minute or so.

[Rannasha]

Except that it wasn't a low volume anomaly, it was a small trade that took place in a distant part of the orderbook. But it has been discussed before in this thread and apparently it is under investigation.

[MusX]

what is this

already asked, read below

Those anomalies occur because of the low volume of kraken.
Trades happen only once every minute or so.

no, at least not this time

Except that it wasn't a low volume anomaly, it was a small trade that took place in a distant part of the orderbook. But it has been discussed before in this thread and apparently it is under investigation.

exactly

read here: https://bitcointalk.org/index.php?topic=290799.msg6034937#msg6034937

[Credde]

Anyone have experience with how long time the support at Kraken are to answer? Submitted a ticket/mail just over 2 days ago because I couldn't log on, even tried to reset the password and I am 100% sure that I am writing the right stuff. The account now stated as temporarily disabled.

Not a word so far from the support. Don't have much money there, but would like to use Kraken to withdrawal USD to my account.

[grifferz]

Anyone have experience with how long time the support at Kraken are to answer?

It took 4 working days for a held deposit issue to be resolved for me, and that was with also asking Dargo on here to look at the support ticket. You should probably mention your support ticket number here.

(The held deposit was my fault; I made transfers two days in a row for the same GBP amount and did not seriously believe that my bank would use the same exchange rate for both days, resulting in the exact same EUR amount being transferred in and being treated by Kraken as possible duplicate. Lesson learned, but I was surprised it took 4 days, especially since support after 1 day agreed to release it "as soon as possible".)

Don't have much money there, but would like to use Kraken to withdrawal USD to my account.

USD withdrawal is still suspended isn't it?

[GiorgosK]

I think people need to know
I have registered since early December and I have been verified
but for a strange reason I am locked out

I have send about 10 support emails and all I receive is
go to the site and ask for a new password bla bla bla

at one point one of the support guys asked me details about my account
probably to verify that it was actually me who hold the account
but the next email ended up being one and the same

I receive a support email from them once every 15 days
with the same info and I am still unable to login

I have requested new passwords many times
new OTP passwords numerous times
and I am an experienced internet user
but after 4 months I am still unable to login

thank god I have no money/btc in the account otherwise I would be really PISSED

just putting it out there for other people to be careful with their nonexistent support

If you PM me your ticket number, I can look into this for you.

I have to admit that after DARGO offered to help out the problem I had and I was not able to login was gone
thanks DARGO

[Rannasha]

Kraken appears to be down, getting a Cloudflare error page when trying to load the site.

[poordeveloper]

Kraken appears to be down, getting a Cloudflare error page when trying to load the site.

You are right. Kraken is down. Same problem here.

[KrakenTrader]

Kraken appears to be down, getting a Cloudflare error page when trying to load the site.

Good Morning
yeah I just woke up to this:

PingdomAlert DOWN: @krakenfx (kraken.com)
is DOWN since
04/07/2014 05:37:28AM GMT

check out Public status page ( link Pingdom ) :
http://stats.pingdom.com/vq1czpa9eb0f/1057375

It doesn't really look like a planned downtime to me.






EDIT: site back up

[poordeveloper]

Doesn't look planned indeed. Also, no server status subdomain (that I know of), no information regarding this on their social media pages, nothing... not even a post here.

[Credde]

Anyone have experience with how long time the support at Kraken are to answer? Submitted a ticket/mail just over 2 days ago because I couldn't log on, even tried to reset the password and I am 100% sure that I am writing the right stuff. The account now stated as temporarily disabled.

Not a word so far from the support. Don't have much money there, but would like to use Kraken to withdrawal USD to my account.

After a PM to Dargo the problem was solved very quickly 

Now, we just need the site to get back up.

[bitkokos]

I woke up happy today and wanted to go to the bank for another 3000 euro deposit.
tried to open their website to check the btc rate.
it says unavailable

Fingers crossed!!! 

[RunOrDie]

the last trade is 8 hours ago....

i hope they say somting on facebook or here in the threat i hate it to have no access to my money without any reason.....

[RunOrDie]

and the worst thing of this shit is if a panic sell on other exchanges start we r not able to save our money.....

[bitkokos]

After a PM to Dargo the problem was solved very quickly 

Now, we just need the site to get back up.

how did you contact Dargo by PM as he was last active here 9 hours ago?
https://bitcointalk.org/index.php?action=profile;u=32856

[Credde]

After a PM to Dargo the problem was solved very quickly 

Now, we just need the site to get back up.

how did you contact Dargo by PM as he was last active here 9 hours ago?
https://bitcointalk.org/index.php?action=profile;u=32856

I contacted him over 9 hours ago, just forgot to write in here 

[koryu]

kraken is up again.

any update why it was down for so long?

[apuestascoin]

Now online!