Official Newbie BitInstant Support Thread (Active Customer Support)

[EJS420]

No Problem...

URSAY!!! I need you!!!!

[mwp]

Anyone that used zipzap and gave me their zipzap #s...

I am about to resend your orders thru manually.  I find this can resolve the issue in some cases.  However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain.  I will post a list of people that have been pushed thru manually in a moment.

I don't believe I have provided this on the forum, only in my emails. ZipZap Acct#520103516, OrderID 1196a228-be1c-46fe-92b6-d4556bf7e95d. Hopefully this helps. Thank you for your help in getting this resolved.

You are on the support list for 4/8.  Please take note.  Thanks! 

Thanks URSAY! Let me know if there is anything I can do to help things along.

[jtheboss95]

URSAY, where is my paypal money? Been over 3 days and STILL have not received.

Order ID   43a40dfa-e0f5-4a08-93a6-2e63c914e9c3
Quote ID   c54ac537-ea0a-42a7-91e0-189514901692
Event ID   76712266-447f-4719-96a1-bb405a00b3de

[damavox]

  I spent nearly $160 to using zipzap and bitinstant in ordder to purchase bitcoins for my blockchain.info address. I complete the purchase at around 5:30pm est and it is now 1:34am est the next day! This is really troubling considering I need the coins asap. Normally i do not have a problem. Just like other people i received a confirmation from zipzap saying my order was completed successfully but did not receive one from bitinstant. If i can (considering this is only my 2nd post) I will be Pming the ceo right after this post.

If you do not provide any details about your order then we are unable to look it up in our systems and help you!  

I summited my information via pm and support ticket. The support tickets say resolved but yet my issues has not been resolved and no feedback was given on them.. Why is this?

Again this order was place on 4/7 at 5:30pm its been over 36 hours later. zipzap account number is:760496034
i have posted this in several places besides here but i figured i would try here too and considering we are now on 4/9. I hope i can get some conclusion today

[taylored]

It has now been over 4 days and I have still not received my payments. ZipZap #644048985.

How is this possible? It's a simple $250 deposit. Seriously frustrated and will not recommend this service. Please refund me if that is fastest. This service is pathetic.

[aDarkKnight]

PLEASE READ.

Just went thru a lot of today's issues and I have questions for quite a few users...

synergy7 / DoctorFluff / BitcoinApprentice / fortus / rsglenn / aDarkKnight / embryonic / fwf / noodlemctwoodle / jwest411 / man

You all have existing GOX coupons.  Have you tried redeeming them?  What was the result?

rm187 / jasnlcas

I need ANY info from you to lookup your order

bvwuis2c / Cogine / awdroket / diesel2946

Resolved?

I tried to redeem the code but it said it was already used. I would like to know where are the funds or where were them used.

Thanks URSAY!

[cassiolandim]

Hey!

Can someone from BitInstant tell my why the money I deposited still isn't available in my MTGox wallet? It's been 6 days!!!

Quote ID   72f1070e-221b-4300-a100-014c21475075
Destination exchange   MtGox
Wed Apr 3 15:29:21 2013   Quote for new transaction
Thu Apr 4 15:27:50 2013   New Order
Thu Apr 4 15:26:10 2013   MTGox Order Loading
Thu Apr 4 17:56:12 2013   Order executed - funds deposited at remote exchange

[joker006]

A Few Things:

1. At the very very least (if you're not going to add a WARNING to your website) can you please add some sort of automated reply from support stating something to the effect that you're aware of all these problems and that our money is not lost.  It's very unnerving to transfer a large sum of money to a relatively unknown website only to have it disappear in the ether and receive no sort of reply from support for hours on end.  Had I not found this forum I would be really freaking out right now.

2. Please remove from your website that there is any sort of live chat.  It'd be great if it existed, but....

3.  I assume since bitinstant is not providing their stated service on any of the problem transactions in the 200 pages of this thread that they will not be collecting their fee when the transfers maybe eventually go through?

[noname6520]

URSAY is there any progress on my ticket? Its been two days.

[damavox]

URSAY, I see that you have pushed my order thru. Thank you! sorry for the above post as i did not see where you pushed it first. It is now 8:43am est on 4/9 and i have not yet seen the coins however i will be patient until the end of the day before bothering you.  

[glasshouse]

I also have money vanished (inaccessible to me) and haven't heard back from support either via email or live chat on website... transferred BTC-E coupon to PayPal, money never showed up although BitInstant says Order Completed.  Email gave an error code in API response field, INSUFFICIENT FUNDS, but must be on their end of PayPal account to pull funds from to transfer to me because I have rechecked amount I said to transfer from coupon matched coupon exactly:

Quote ID: f9d43ba3-e4bc-46e4-9a0d-c58b6afa3124

[sophos82]

Guys, please where's the money???
This is serious business, I've already lost the opportunity of earning over USD 1000 in profits because you take so long to credit in Mt. Gox funds that have been confirmed by ZipZap many days ago. I'm now even afraid that Bitinstant won't make the deposit, that I've just lost my money!

ZipZap account numbers
667959779
757091657
255611550

[nonames456]

It's been 2 days now, I still don't have any BTC in my wallet. Can you provide an update?


Loading
Order receipt

Quote ID   d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive)   3.99%%
Amount you paid   $236.05 USD
Amount you will receive   $226.631605 USD
Destination exchange   Bitcoin Address
Destination account   ****************************
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 13:47:02 2013   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957   Quote for new transaction
Sun Apr 7 14:42:48 2013   0882b1e0-7d4f-4a10-840c-00410e728d9b   New Order
Sun Apr 7 14:42:44 2013   bfd5c69f-bf01-44bf-9486-c3c9b4807dbb   Coinapult Order Loading
Sun Apr 7 14:47:44 2013   80614dfa-fe0c-415e-8e32-a5208eb2a4a9   MTGox Order Loading

[glt512]

I still have not received any funds in my account after 3 days.

here's my zip zap account number since I never gave you that.

Zip Zap: 366881795

[mrbruceb]

I did a Bitinstant->Zipzap->CVS-> MtGox account on 4/3/2013.  I didn't receive the money in the MtGox account.  The Code listed below when used on mtgox gives a "This code cannot be redeemed (non existing or already used)"  Please resend or email me separately the new code to use. 

OrderID: ef9767ac-9294-4f29-a674-32b71dd50ad9
EventID: dd51b647-4925-4de0-ab5d-dc85621c38a4
DestAccount: M40347299X
QuoteID: e87b7342-e0ca-48b7-b52e-6c1816126bfe
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1364994571.03
APIResponse: MTGOX-***-*****-*****-*****-*****
FundsSent: $192.02 USD

Zipzap    Account #886444033

[jasonkolb]

I am still missing my money. When can I expect some movement on this issue?

OrderID: 218137be-c042-41b9-9a63-c7dd6d8c5b24
EventID: d50965af-7658-4443-a554-92dcbdebf509
DestAccount: 80684
QuoteID: 37669d47-980c-4f2e-a186-96c38b3c415b
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365301095.17
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $1332.936 USD

[xqr]

URSAY!!! WHAT THE HELL IS GOING ON?


I have been EXTREMELY patient up until this point in light of the ddos attacks on mt gox, but I made the transfer from mtgox -> wallet on APRIL 2 and have NOT RECEIVED MY PAYMENT. This is becoming absurd at this point and my patience has all but worn out.


SEND ME MY COINS!!!!!!!!!!!!!


Fuck.

[btl-mermaid]

I have tried every avenue possible, customer support, this forum, live chat (doesn't exist) facebook, going through MtGox, (where my coins should be) nothing has happened. It's been over a week. No one has even contacted me.

My next two steps are this. My state's Attorney General's office, and then the FTC.

What's the saying? Oh yeah, "A fool and his money are soon parted."  ~caveat emptor~

[btl-mermaid]

FTC

https://econsumer.ftccomplaintassistant.gov/

[dim3thyl]

Please add me to the current support ticket list. Thank you!!

OrderID: 1f7b7150-3d54-432a-a33f-ed997757d592

QuoteID: a5cc4a7f-6d4e-41af-b860-a1fbe760a014

I was assured earlier that you would be honoring the price at the time of the order, keep up the awesome work and please don't let me down on this one!!

Please be more specific about your issue.  Thanks! 

Sent $50 from CVS on April 4, it was supposed to go to my MtGox acct... I haven't seen anything yet.