URSAY
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:46:30 PM |
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I did a Bitinstant->Zipzap->CVS-> MtGox account on 4/3/2013. I didn't receive the money in the MtGox account. The Code listed below when used on mtgox gives a "This code cannot be redeemed (non existing or already used)" Please resend or email me separately the new code to use.
OrderID: ef9767ac-9294-4f29-a674-32b71dd50ad9 EventID: dd51b647-4925-4de0-ab5d-dc85621c38a4 DestAccount: M40347299X QuoteID: e87b7342-e0ca-48b7-b52e-6c1816126bfe User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1364994571.03 APIResponse: MTGOX-***-*****-*****-*****-***** FundsSent: $192.02 USD
Zipzap Account #886444033
Have you opened a ticket with me personally before? Are you on any of my support lists? Thanks!
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:47:02 PM |
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I am still missing my money. When can I expect some movement on this issue?
OrderID: 218137be-c042-41b9-9a63-c7dd6d8c5b24 EventID: d50965af-7658-4443-a554-92dcbdebf509 DestAccount: 80684 QuoteID: 37669d47-980c-4f2e-a186-96c38b3c415b User: SYSTEM DestExchange: bitstamp eventtype: Order executed EventSentAt: 1365301095.17 APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}} FundsSent: $1332.936 USD
Have I opened a ticket for you before? Are you on any of my support lists? Thanks!
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cubism4nerds
Newbie
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Activity: 28
Merit: 0
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April 09, 2013, 03:47:37 PM |
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Forgot to include my ZipZap account number:
Account Number: 522359447
To rehash:
Quote ID b1508512-1598-4dc9-b3c0-51c89d6ce649 Event ID 5948bd5a-0643-44fc-af1f-fc1e613de44e Fees (inclusive) 3.99%% Amount you paid $400.0 USD Amount you will receive $384.04 USD Destination exchange MtGox Destination account M95372477X Order event log
Timestamp Event ID Event type Sun Apr 7 20:27:00 2013 5948bd5a-0643-44fc-af1f-fc1e613de44e Quote for new transaction Sun Apr 7 20:58:32 2013 8b732296-d944-4a85-8daa-b11cd22251dd New Order Sun Apr 7 20:59:46 2013 f66455ad-99cd-402b-952b-67bd6d3530e7 MTGox Order Loading
Thank you! (please open a ticket for me)
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:47:50 PM |
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URSAY!!! WHAT THE HELL IS GOING ON? I have been EXTREMELY patient up until this point in light of the ddos attacks on mt gox, but I made the transfer from mtgox -> wallet on APRIL 2 and have NOT RECEIVED MY PAYMENT. This is becoming absurd at this point and my patience has all but worn out. SEND ME MY COINS!!!!!!!!!!!!!Fuck. Are you on any of my support lists? Have I opened a ticket for you before? Please provide me with info so I can help you!
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URSAY
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:48:32 PM |
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I have tried every avenue possible, customer support, this forum, live chat (doesn't exist) facebook, going through MtGox, (where my coins should be) nothing has happened. It's been over a week. No one has even contacted me.
My next two steps are this. My state's Attorney General's office, and then the FTC.
What's the saying? Oh yeah, "A fool and his money are soon parted." ~caveat emptor~
I have been trying to get info from you. Please respond to me with your order details and be patient. Thanks!
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URSAY
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:50:49 PM |
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Please add me to the current support ticket list. Thank you!!
OrderID: 1f7b7150-3d54-432a-a33f-ed997757d592
QuoteID: a5cc4a7f-6d4e-41af-b860-a1fbe760a014
I was assured earlier that you would be honoring the price at the time of the order, keep up the awesome work and please don't let me down on this one!!
Please be more specific about your issue. Thanks! Sent $50 from CVS on April 4, it was supposed to go to my MtGox acct... I haven't seen anything yet. I have you on my older support list where I don't keep as much of your info before it is passed on. Would you like me to open a new ticket for you on my new support list for 4/9? Thanks!
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jasnlcas
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April 09, 2013, 03:51:38 PM |
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PLEASE READ.
rm187 / jasnlcas
I need ANY info from you to lookup your order
quote: 3f0f97aa-876a-4a26-af0c-2693aaefbdd5 event: d68bbe44-7f4b-4bdf-900b-c88c7ef10fad Thanks! i am listed on 4/8 support list as "more info". is there some thing specifically you need? thanks
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URSAY
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:52:36 PM |
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OR... Provide me with enough info so I can open a support ticket for you and be patient while we solve your issues.
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xqr
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Activity: 56
Merit: 0
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April 09, 2013, 03:52:51 PM |
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URSAY!!! WHAT THE HELL IS GOING ON? I have been EXTREMELY patient up until this point in light of the ddos attacks on mt gox, but I made the transfer from mtgox -> wallet on APRIL 2 and have NOT RECEIVED MY PAYMENT. This is becoming absurd at this point and my patience has all but worn out. SEND ME MY COINS!!!!!!!!!!!!!Fuck. Are you on any of my support lists? Have I opened a ticket for you before? Please provide me with info so I can help you! I don't know, but you have responded to several of my posts and several of my PMs, so I really HOPE I'm on your support lists at this point. Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5 I've posted it at least 5 times now on this thread and at least 2 times by private message directly to you, one of them less than 30 minutes ago.
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mroth7684
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April 09, 2013, 03:53:09 PM |
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I sent a transaction for Dwolla to Bitcoin 24 hours ago and never recieved any coins.
Order ID d634ff63-7cde-4060-94fb-a98756732c55 Quote ID 8d626748-0393-4df0-a8bc-050bcd47baef Event ID 080bdc5e-8292-4fe9-94e4-407f3776df8d Fees (inclusive) 1.99%% Amount you paid $180.3 USD Amount you will receive $176.71203 USD Delivery Deadline Mon Apr 8 16:08:15 2013 Destination exchange Bitcoin Address Destination account 1JcHzGVkEEeBkBbmJmgUi9Mw3EQXQ86FUn
Timestamp Event ID Event type Mon Apr 8 15:07:55 2013 1b88c195-14b4-43f7-9211-bf1a924edf4f Quote for new transaction Mon Apr 8 15:08:15 2013 080bdc5e-8292-4fe9-94e4-407f3776df8d New Order Mon Apr 8 15:09:28 2013 86695099-50ba-4853-b4ce-98bf67f66a15 Waiting Mon Apr 8 15:13:28 2013 dbe7bc44-1170-46b7-8fd9-fe60f3df3f09 Dwolla verification begin Mon Apr 8 15:13:30 2013 2bad64d3-7b7a-4c26-a4c6-9519a4aa5bb6 Dwolla passed first round verification Mon Apr 8 15:13:30 2013 8cb125f3-4326-417f-bcf0-7a89031f3c02 Dwolla transaction confirmation begin Mon Apr 8 15:14:27 2013 960d615f-4b19-4e16-b53d-3aab3e132e2a Dwolla passed second round verification Mon Apr 8 15:14:27 2013 eebd6974-3131-4318-a39a-b84dda299b05 Dwolla verification complete Mon Apr 8 15:14:28 2013 74e2f172-b0d5-4640-9979-6889dc197b3b MTGox Order Loading
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:53:19 PM |
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Hey URSAY,
I am on the 4/8 list.
Quote ID 9742105d-1acb-4bc5-9495-96b24b841fd4 Event ID c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Fees (inclusive) 1.99%% Amount you paid $300.0 USD Amount you will receive $294.03 USD Mon Apr 8 15:18:48 2013 c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Quote for new transaction Mon Apr 8 15:19:27 2013 35f205c3-888b-4696-aa97-ec7761cebc46 New Order Mon Apr 8 15:20:37 2013 c9cf0a4c-eaa7-4ae5-9804-14cc1611711e Waiting Mon Apr 8 15:24:37 2013 ea2697d3-62b1-4a37-a3a8-9468d3b08244 Dwolla verification begin Mon Apr 8 15:24:39 2013 24951dfe-e2eb-4511-ab5f-987cdf5ce8ed Dwolla failed verification - unable to locate
I just wanted to ask if you have any ETA on me receiving my coins? Also, I just wanted to confirm I will be receiving my coins at the rate from the time of the transaction (it was something like $188).
Thanks again for all you do!!
No current ETA. We will do our best to honor your purchase price.
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cubism4nerds
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Activity: 28
Merit: 0
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April 09, 2013, 03:53:31 PM |
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Been posting all morning - any support?/ticket?
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embryonic
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April 09, 2013, 03:53:41 PM |
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I am responding to a question from URSAY about a GOX coupon. I was on the 4/8 list. Here is what I got from them after I explained that I provided Bitinstant with the MTgox account number instead of the exchange number. Mt.Gox Support, Apr 09 01:11 (JST): Hello The number is the message that you should put while depositing to your Mt.Gox account directly through other methods that is not Bitinstant whereas Bitinstant uses only the number ######. However, they should be able to give you a redeemable code for this. Mt.Gox is only the recipient and we do not process deposits from Bitinstant. You have to contact Bitinstant at support@bitinstant.com or at https://bitcointalk.org/index.php?topic=128314.2760;topicseen to retrieve your funds from them. Thank you for your kind understanding. I am not sure about any coupon and have not seen one to redeem. I am trying to get my funds back from Bitinstant, however this may be done. Please let me know if I need to provide more info than this, or what I could do to ease the process.
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:54:19 PM |
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Hi URSAY,
I bought some bitcoins last sunday. I read some ZipZap payments maybe processed manually.
I received from ZipZap payment confirmation.
Could you see this to me?
ZipZap number:784907974
MTGOX account: M09228152X
Thanks
Ticket opened for 4/9. Thanks!
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:55:01 PM |
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It's been a week and I still haven't received my BTC. BTC is at $211 now! Think of all the money I've lost.
This is not fair for a service calling itself "Instant".
We will do our best to honor your purchase price. I cannot directly help you without any details. Thanks.
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sophos82
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April 09, 2013, 03:55:40 PM |
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Guys, please where's the money??? This is serious business, I've already lost the opportunity of earning over USD 1000 in profits because you take so long to credit in Mt. Gox funds that have been confirmed by ZipZap many days ago. I'm now even afraid that Bitinstant won't make the deposit, that I've just lost my money!
ZipZap account numbers 667959779 757091657 255611550
Hi URSAY, could you please help me in this one?
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:56:02 PM |
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PLEASE READ.
Just went thru a lot of today's issues and I have questions for quite a few users...
synergy7 / DoctorFluff / BitcoinApprentice / fortus / rsglenn / aDarkKnight / embryonic / fwf / noodlemctwoodle / jwest411 / man
You all have existing GOX coupons. Have you tried redeeming them? What was the result?
rm187 / jasnlcas
I need ANY info from you to lookup your order
bvwuis2c / Cogine / awdroket / diesel2946
Resolved?
HI Ursay, I wanted to say thanks for all of the help you have been providing various users. I am hoping you will be able to help me as well. I did two back to back transactions with cash at a local CVS to be deposited into my Mt Gox account. Neither of them showed up. After reading online I tried to use the coupon code I received via e-mail from Bit Instant. One of them worked and the other did not. Here is the information I have available about the two transactions: OrderID: 47dee280-372f-40b6-927b-064951f16fbf EventID: 0235949c-aeb6-47c0-9998-89a662132daf DestAccount: M46275816X QuoteID: 5a2afd4f-7ac9-414f-a58b-1cfa0f0c592d User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365025945.9 APIResponse: MTGOX-USD-PBG4E-8826P-BYC5Z-E88F7 FundsSent: $432.045 USD & OrderID: 3cd33f7e-a8d1-4853-a69c-4affea3a5978 EventID: 11e8307f-3990-4214-8613-ae8db58f9c44 DestAccount: M46275816X QuoteID: 9049101d-f45c-409f-bbe1-43f01beb9feb User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365026438.43 APIResponse: MTGOX-USD-58M5M-APUJ5-4A9TJ-546BE FundsSent: $432.045 USD Any help you can provide for me would be great as Mt Gox and Bitinstant have not responded to ANY of my inquiries. Thanks again... Which one worked and which one would you like to open a ticket on? Thanks!
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Xosihc
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April 09, 2013, 03:56:32 PM |
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Hey URSAY,
I am on the 4/8 list.
Quote ID 9742105d-1acb-4bc5-9495-96b24b841fd4 Event ID c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Fees (inclusive) 1.99%% Amount you paid $300.0 USD Amount you will receive $294.03 USD Mon Apr 8 15:18:48 2013 c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Quote for new transaction Mon Apr 8 15:19:27 2013 35f205c3-888b-4696-aa97-ec7761cebc46 New Order Mon Apr 8 15:20:37 2013 c9cf0a4c-eaa7-4ae5-9804-14cc1611711e Waiting Mon Apr 8 15:24:37 2013 ea2697d3-62b1-4a37-a3a8-9468d3b08244 Dwolla verification begin Mon Apr 8 15:24:39 2013 24951dfe-e2eb-4511-ab5f-987cdf5ce8ed Dwolla failed verification - unable to locate
I just wanted to ask if you have any ETA on me receiving my coins? Also, I just wanted to confirm I will be receiving my coins at the rate from the time of the transaction (it was something like $188).
Thanks again for all you do!!
No current ETA. We will do our best to honor your purchase price. Well the purchase price doesn't have to be exact - as long as it's in the ballpark I'll be happy. Also do you recommend we stop any further purchases from your site until these overflood problems become fixed, or what do you recommend to customers looking to buy more coins?
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:58:06 PM |
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NOTE: I EXPECT MY FUNDS TO COINCIDE WITH THE TIME OF THE QUOTE LISTED ABOVE.
URSAY, maybe you could post a list of whose problems you're working on, and in what order? or at least tell us which list of support tickets you're looking at?
We do our best to honor your price at time of deposit. I AM supplying lists and they are public. We are resolving issues as fast as we can. If I have to post about which ticket I am looking at at any given time then I will get nothing done. Please be patient.
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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April 09, 2013, 03:58:50 PM |
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Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.
Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?
Your obviously only reading a small portion of this thread.
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