Official Newbie BitInstant Support Thread (Active Customer Support)

[cubism4nerds]

@URSAY

Can I be added as well?

Order receipt

Quote ID   b1508512-1598-4dc9-b3c0-51c89d6ce649
Event ID   5948bd5a-0643-44fc-af1f-fc1e613de44e
Fees (inclusive)   3.99%%
Amount you paid   $400.0 USD
Amount you will receive   $384.04 USD
Destination exchange   MtGox
Destination account   M95372477X
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 20:27:00 2013   5948bd5a-0643-44fc-af1f-fc1e613de44e   Quote for new transaction
Sun Apr 7 20:58:32 2013   8b732296-d944-4a85-8daa-b11cd22251dd   New Order
Sun Apr 7 20:59:46 2013   f66455ad-99cd-402b-952b-67bd6d3530e7   MTGox Order Loading

Weighted avg at the time was ~ 160.  It is now over 200 (over 25% gain).

Please address if possible!

Thanks

[URSAY]

  I spent nearly $160 to using zipzap and bitinstant in ordder to purchase bitcoins for my blockchain.info address. I complete the purchase at around 5:30pm est and it is now 1:34am est the next day! This is really troubling considering I need the coins asap. Normally i do not have a problem. Just like other people i received a confirmation from zipzap saying my order was completed successfully but did not receive one from bitinstant. If i can (considering this is only my 2nd post) I will be Pming the ceo right after this post.

If you do not provide any details about your order then we are unable to look it up in our systems and help you!  

I summited my information via pm and support ticket. The support tickets say resolved but yet my issues has not been resolved and no feedback was given on them.. Why is this?

Again this order was place on 4/7 at 5:30pm its been over 36 hours later. zipzap account number is:760496034
i have posted this in several places besides here but i figured i would try here too and considering we are now on 4/9. I hope i can get some conclusion today

Have I personally opened a ticket for you?  Are you on my support lists?  Thanks for your help!  

[URSAY]

PLEASE READ.

Just went thru a lot of today's issues and I have questions for quite a few users...

synergy7 / DoctorFluff / BitcoinApprentice / fortus / rsglenn / aDarkKnight / embryonic / fwf / noodlemctwoodle / jwest411 / man

You all have existing GOX coupons.  Have you tried redeeming them?  What was the result?

rm187 / jasnlcas

I need ANY info from you to lookup your order

bvwuis2c / Cogine / awdroket / diesel2946

Resolved?

I tried to redeem the code but it said it was already used. I would like to know where are the funds or where were them used.

Thanks URSAY!

We will continue working on your issue!  Thanks! 

[URSAY]

Hey!

Can someone from BitInstant tell my why the money I deposited still isn't available in my MTGox wallet? It's been 6 days!!!

Quote ID   72f1070e-221b-4300-a100-014c21475075
Destination exchange   MtGox
Wed Apr 3 15:29:21 2013   Quote for new transaction
Thu Apr 4 15:27:50 2013   New Order
Thu Apr 4 15:26:10 2013   MTGox Order Loading
Thu Apr 4 17:56:12 2013   Order executed - funds deposited at remote exchange

Have I personally opened a support ticket for you?  Are you on my support lists?  Thanks for your help! 

[URSAY]

A Few Things:

1. At the very very least (if you're not going to add a WARNING to your website) can you please add some sort of automated reply from support stating something to the effect that you're aware of all these problems and that our money is not lost.  It's very unnerving to transfer a large sum of money to a relatively unknown website only to have it disappear in the ether and receive no sort of reply from support for hours on end.  Had I not found this forum I would be really freaking out right now.

2. Please remove from your website that there is any sort of live chat.  It'd be great if it existed, but....

3.  I assume since bitinstant is not providing their stated service on any of the problem transactions in the 200 pages of this thread that they will not be collecting their fee when the transfers maybe eventually go through?

We are working on all of these issues.  Huge overnight volume changes can break things.  Thanks for your patience. 

[URSAY]

URSAY is there any progress on my ticket? Its been two days.

We have resolved your issues before thru this process.  You know how it works and you know that we will not scam you.  Please be patient! 

[URSAY]

URSAY, I see that you have pushed my order thru. Thank you! sorry for the above post as i did not see where you pushed it first. It is now 8:43am est on 4/9 and i have not yet seen the coins however i will be patient until the end of the day before bothering you.  

ANOTHER 4/8 issue resolved!   

[duquevalentino]

Hello,

I bought some bitcoins last sunday 7th. I read some ZipZap payments maybe processed manually.

I received from ZipZap payment confirmation.

Could you see this to me?

ZipZap number:784907974

MTGOX account: M09228152X

Plz, open a support ticket.

Thanks

[baggage]

URSAY,

I was on the 4/7 support list and still have seen no activity to my wallet.

I ordered on Sunday April 7 at 8:15 when the price was 160/BTC
It is now 218/BTC

How's the progress on that?

Thanks,
baggage

[URSAY]

I also have money vanished (inaccessible to me) and haven't heard back from support either via email or live chat on website... transferred BTC-E coupon to PayPal, money never showed up although BitInstant says Order Completed.  Email gave an error code in API response field, INSUFFICIENT FUNDS, but must be on their end of PayPal account to pull funds from to transfer to me because I have rechecked amount I said to transfer from coupon matched coupon exactly:

Quote ID: f9d43ba3-e4bc-46e4-9a0d-c58b6afa3124

Ticket opened for 4/9!  Thanks!  

[xqr]

Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5

Date: April 2nd

Status: Unresolved

Mood: Furious

Send me my transfer!

[cubism4nerds]

@ URSAY

Forgot to add - can you open a ticket for me:

Order receipt

Quote ID   b1508512-1598-4dc9-b3c0-51c89d6ce649
Event ID   5948bd5a-0643-44fc-af1f-fc1e613de44e
Fees (inclusive)   3.99%%
Amount you paid   $400.0 USD
Amount you will receive   $384.04 USD
Destination exchange   MtGox
Destination account   M95372477X
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 20:27:00 2013   5948bd5a-0643-44fc-af1f-fc1e613de44e   Quote for new transaction
Sun Apr 7 20:58:32 2013   8b732296-d944-4a85-8daa-b11cd22251dd   New Order
Sun Apr 7 20:59:46 2013   f66455ad-99cd-402b-952b-67bd6d3530e7   MTGox Order Loading

Price at the time ~160.

(Was for 4/7)

Thanks.

[Xosihc]

URSAY, I see that you have pushed my order thru. Thank you! sorry for the above post as i did not see where you pushed it first. It is now 8:43am est on 4/9 and i have not yet seen the coins however i will be patient until the end of the day before bothering you.  

ANOTHER 4/8 issue resolved!   

Hey URSAY - I'm sitting on $4,000 cash here that I want to get into more coins ASAP. Since I'm still waiting on my order from yesterday to go through can you please try to get mine done today so I can get this next order in. (There is no way I'm dropping more money until I get my first order filled).

[URSAY]

Guys, please where's the money???
This is serious business, I've already lost the opportunity of earning over USD 1000 in profits because you take so long to credit in Mt. Gox funds that have been confirmed by ZipZap many days ago. I'm now even afraid that Bitinstant won't make the deposit, that I've just lost my money!

ZipZap account numbers
667959779
757091657
255611550

We will do our best to honor your price at time of deposit.

Have I opened a ticket for you personally in the past?  Are you aware if you on my support lists?  Thanks!  

[URSAY]

It's been 2 days now, I still don't have any BTC in my wallet. Can you provide an update?


Loading
Order receipt

Quote ID   d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive)   3.99%%
Amount you paid   $236.05 USD
Amount you will receive   $226.631605 USD
Destination exchange   Bitcoin Address
Destination account   ****************************
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 13:47:02 2013   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957   Quote for new transaction
Sun Apr 7 14:42:48 2013   0882b1e0-7d4f-4a10-840c-00410e728d9b   New Order
Sun Apr 7 14:42:44 2013   bfd5c69f-bf01-44bf-9486-c3c9b4807dbb   Coinapult Order Loading
Sun Apr 7 14:47:44 2013   80614dfa-fe0c-415e-8e32-a5208eb2a4a9   MTGox Order Loading

I've already responded to you.  Multiple posts do not help.  We have resolved your issues before.  Please be patient. 

[corvette77]

usray I have sent my documents to support. When will I get a reply from them.

I still have not received any funds in my account after since April 7th here's my zip zap account number since I never gave you that.

Zip Zap 288533151

[noname6520]

We have resolved your issues before thru this process.  You know how it works and you know that we will not scam you.  Please be patient! 

no, I wouldn't say my issue was resolved through this process. I only recieved 2/3 of the btc I ordered, that is why I have this "second issue". Trust me I won't be having any more "issues" with bitinistant because I wont be using it anymore.

Look URSAY ur obviously an honest and hard working rep who was just hired to take care of this disaster. Please dont feel that any of my anger is directed against you because its not.

Frankely, its very hard to be patient because I dont think bitinstant is going to be around for much longer. I expect that you will be screwed along with the rest of the suckers who are unfortunate enough to still have their money stuck in bitinstant when the owners decide to close up shop. I don't want to be one of those suckers and since Im waiting to receive the FULL AMOUNT that I ordered a week and a half ago I think I should be one of the first in line to be allowed to run away from this disaster

[nonames456]

I just want to make sure you are not mistaking me for noname6520 on this forum I can assure you I am not the same person haha! anyways thanks for your hard work and I hope that the issues get resolved soon.

It's been 2 days now, I still don't have any BTC in my wallet. Can you provide an update?


Loading
Order receipt

Quote ID   d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive)   3.99%%
Amount you paid   $236.05 USD
Amount you will receive   $226.631605 USD
Destination exchange   Bitcoin Address
Destination account   ****************************
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 13:47:02 2013   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957   Quote for new transaction
Sun Apr 7 14:42:48 2013   0882b1e0-7d4f-4a10-840c-00410e728d9b   New Order
Sun Apr 7 14:42:44 2013   bfd5c69f-bf01-44bf-9486-c3c9b4807dbb   Coinapult Order Loading
Sun Apr 7 14:47:44 2013   80614dfa-fe0c-415e-8e32-a5208eb2a4a9   MTGox Order Loading

I've already responded to you.  Multiple posts do not help.  We have resolved your issues before.  Please be patient. 

[jthev05]

I just wanted to let everyone to know that Ursay helped me to resolve my problem quickly. They're pretty slammed right now but they will get to you asap I assure you. I've had a few problems with BitInstant in the past few months but they've made it right every time and that's what matters.

jthev05

lol @ asap, Ive been waiting a week and a half to get my order. And I sent mine on dwolla.

Took them all of 2 hours to resolve. Sorry you haven't had the same luck with them.

[URSAY]

I still have not received any funds in my account after 3 days.

here's my zip zap account number since I never gave you that.

Zip Zap: 366881795

Personally resent your order thru manually.  You may see some results soon.  Your ticket remains open!