Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

It has been 7 days and I have not yet received my coins I have ZIP ZAP confirmation to prove my deposit.  I have sent BITINSTANT numerous emails with no response back,  I have called the emergency line, left a message no response back.

I have used you guys a lot with no problem, but now I feel I have been scammed from my $500 dollars that I deposited through MoneyGram CVS using red phone.

The deposit was initiated through blockchain.info wallet, using cash deposit button which resides on the right hand corner when you authenticate yourself into your wallet.


Please help me get my coins or my funds back

PM me and I can give you more details.

What is your zipzap #.  Please include more info so I can try to help you.  Thanks! 

[URSAY]

ursay hasnt responded to my messages. just wanna know if im getting ny money or not?

Can I sleep a bit??? 

[URSAY]

Morning everyone,

This new list method I am using seems to be helping the other support agents move a bit quicker.  Also, I am able to give you more solid updates regarding your specific case.  So I am going to start another similar list for today.  If you need an update please reference your list date first and foremost.  Here's yesterday's list (4/6)...

Some of these are resolved but I haven't updated that info...

gbf4ever / yellowbellypig / Frostasus / gauchopuro / mercurial / dimasmjunior / noname6520 / archimediate / fallingupwards / Severian87 / Jge66 / kal31doscope / docwa / Joerg / Striker007 / JayTease / FYourself / illch / andrewb / Ace. / ericablabla / rzero / needbitcoinhelp / jtheboss95 / J0B00 / btlmermaid / whoiscasey / jankins / rstephe / taylored / glt512 / theunjustly / OpenYourEyes210

If you are not on this list don't panic.  I may have opened a ticket for you in the past.  I am now starting on a 4/7 list which I will forward up the ladder later today as well.  Please be patient while I look up your issues, ask for more info in many cases, and forward the specifics of your issue up the chain.  Thanks everyone!

-BitInstant Support 

[URSAY]

hi i placed an order through moneygram on 4/2/13 its now 4/6/13 and yet i have still not received funds to my account. i have sent an email to yet still no response is there any way you can help?

Any account info you can provide helps us look up your issue.  Thanks. 

[URSAY]

I currently have 5.92 USD in a btce coupon code. I want to send it to my paypal. I select pay from BTCE coupon and pay to Paypal. I fill out the information and click the "send funds" button . The page refreshes and goes back to the home page. How do I do this type of transaction? I dont even see a field to enter the BTCe coupon into.

(im doing such a small amount to make sure this works before I invest more money in this)

I believe that service may be temp. unavailable.  Please try it again in the near future.  Thanks! 

[URSAY]

5 days passed still no coins for me. Just sent details as well as support.
hope to heard from them soon.

I'm guessing you sent me a PM?  About to go thru them...

[URSAY]

I have used this service several times, but more than twice the fee I was actually charged was 6% or higher. Does it normally end up charging a higher percent than advertised? I have to admit the speed of service is great, but I like to know how many BTC I am going to get for my transaction and when it is inconsistent I am hesitant to use regularly.

There is a fee section on our site which shows all of the fees for each specific type of transactions. 

[URSAY]

I made a post on the forums as I have not gotten any response from bitinstant in the last 24 hours.  I made a withdraw from mtgox via a code to bitinstant to transfer to paypal.  My mtgox code was "cashed in" but the funds did not appear in my paypal.  There was an error in the API response string that stated INSUFFICIENT FUNDS

I still have no refund in mtgox or deposit into my paypal, and no response to my email or 'live' chat thingy on the website, which pretty much just submitted my question and said I would receive a response in my email (so much for 'live'?)

I would BEWARE of using bitinstant at this point as it doesn't appear transactions are going through.  Sadly, my transaction was worth a lot of USD.. which is why I'm so focused on getting this issue resolved, with zero response coming from bitinstant in regards to this issue.

As I said, BEWARE!!!

If you can give me some specific order info that I can work from then I will try to help! 

[URSAY]

My issue has been resolved thanks to an upstanding member in this community whose efforts I greatly appreciate. I am going to inform myself better on how to use BitInstant's services in the future.

Thanks again, JayTease.

Even when you post your codes publicly we can usually get you back your funds.  So your all taken care of here?  You don't need anymore help from support, yes? 

[URSAY]

Still waiting for $1500 worth of MoneyGram/BitInstant/ZipZap funds. Money gone. No BTC in wallet.
These were three separate transactions of $500.

Sent multiple messages to tech support. No response, other than an initial one saying the BTC would be in the wallet in a few hours. This was days ago.
Sent 2 PM's to Ursay with the detailed information. No response yet.

What's the next step?

I will get to my PMs shortly and add you to my support list for 4/7.  Thanks for your patience! 

[URSAY]

Just curious how long this is going to take to resolve or refund this and will i recive btc and not a cash voucher
Please explain.



OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

I remember opening a ticket for you recently.  I will add you to today's support list which I update with more info and allows me to give you a better idea of what your issue is and it's status.  Thanks! 

[URSAY]

So I got my bitcoin from bitinstant 60 hours after purchase, after PMing URSAY yesterday. It appears to be in the realm of the price of btc when I purchased it. URSAY appears to be doing his best.

That being said, shouldn't BitInstant stop accepting new orders until they resolve all complaints with previous transactions?

If they did that they would have no money to process previous transactions.  Why do you think people keep getting these "insufficient funds" related errors?  Usually that means that they have insufficient funds.

Incorrect. 

[URSAY]

So I got my bitcoin from bitinstant 60 hours after purchase, after PMing URSAY yesterday. It appears to be in the realm of the price of btc when I purchased it. URSAY appears to be doing his best.

That being said, shouldn't BitInstant stop accepting new orders until they resolve all complaints with previous transactions?

mine was nowhere near the realm of the price of when I purchased it. I got 50% less than what I purchased.

If you provide me with more information and your expectations then I can try and help you once again.  Just complaining does not help you or me. 

[Rafa7]

Ursay what about me man ? More than 1 week already , no money in my account !
Im starting to get pissed !

[noname6520]

If you provide me with more information and your expectations then I can try and help you once again.  Just complaining does not help you or me. 

i posted this in pots #3067

so I ordered 1000 at BTC/90$ and now a full seven days after I placed the original order when BTC is worth $140 I get $980. Thanks for not stealing my money I suppose but I still feel cheated.

-noname

[wicker33]

I deposited money via bitinstant to my mtgox using the new account number that appears at the top of my page when logged into mtgox. I have done this process many times. The number I used was slightly different than the one I've used in the past via bitinstant (this one has a preceding M44 and trailing X) but I assumed that mtgox had updated and used the new number to make a deposit last Wednesday. I just received word form MTGox that I shouldn't have used my old number instead.

They also told me I needed to go through bitinstant to receive my funds. Is there anything you can do from your end or is the money just lost at this point?

Thanks for any help you can provide.

[URSAY]

If you provide me with more information and your expectations then I can try and help you once again.  Just complaining does not help you or me. 

i posted this in pots #3067

so I ordered 1000 at BTC/90$ and now a full seven days after I placed the original order when BTC is worth $140 I get $980. Thanks for not stealing my money I suppose but I still feel cheated.

-noname

Would you like me to submit another ticket for you?

[URSAY]

I deposited money via bitinstant to my mtgox using the new account number that appears at the top of my page when logged into mtgox. I have done this process many times. The number I used was slightly different than the one I've used in the past via bitinstant (this one has a preceding M44 and trailing X) but I assumed that mtgox had updated and used the new number to make a deposit last Wednesday. I just received word form MTGox that I shouldn't have used my old number instead.

They also told me I needed to go through bitinstant to receive my funds. Is there anything you can do from your end or is the money just lost at this point?

Thanks for any help you can provide.

$$$ is not lost.  Do you have an order ID or quote ID #?

[btl-mermaid]

Still have not heard anything...

[URSAY]

Ursay what about me man ? More than 1 week already , no money in my account !
Im starting to get pissed !

I've opened a ticket for you in the past so your issue is being worked on.  Kindly give me your order ID # again and I will add you to my support list for today.  My new list records more info so I can give you better status updates!