Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Hi URSAY, I went to my Local 7/11 yesterday and I successfully made the transaction, but I have not yet been emailed the btc. Can you help me out?
Thanks

Order #?

Hey URSAY
I don't know if you remember me from yesterday but I still haven't received that paypal payment.
I cannot PM you for some reason to ask for the updates about it.
How much longer? Its been almost 1 day

Your support ticket has been escalated and they need to push your order thru manually.  I am sorry that I cannot provide a clear idea of when this will resolve.  Thanks for your patience! 

[chile]

Hi URSAY, I went to my Local 7/11 yesterday and I successfully made the transaction, but I have not yet been emailed the btc. Can you help me out?
Thanks

Order #?

Quote Id: 2b7acba0-546c-4d31-a984-87a470cea9ec

[caffeineJoe]

Hey BitInstant,

I have two orders that have not yet been deposited into my Mt. Gox account. I used the account number on the top of the mtgox page instead of the one on the deposit page. Your website makes it seem like this is the correct one to use. Your page says "MtGox Account # (ex. M12345678X)" which is an example of the number at the top of the site.

Here are my two order numbers. Please get this fixed before bitcoins are worth even more. I have faith in you.

21ded549-c599-4b6f-bd77-152d5c1ed5b8
15c6c14b-79db-4bfc-bd0d-c28347905645

You can now use the new account numbers.  Unfortunately you got caught up in the mix when they weren't being accepted just yet.  I'm escalating your issue and adding you to my support list so we can push you through manually.  Thanks! 

Just To Clear Up Confusion

To transfer USD into my mtgox utilizing
Bitinstant

Use exchange account

Name? Six digit number?
Or
The Account number MxxxxxxxxX

What one will get the funds to my
Mtgox
Account NO FAIL?

Thank you in advance for your reply.
CJ

[sbs2199]

Hi,

My order seems stuck.

Quote: ac906118-142a-4bd1-86d7-92b018cc1d6c

Thx!

[yellowbellypig]

Still nothing :/

[Apanauc]

Apanauc do you have a zipzap acct. #?

Sure do!

Account Number: 763171501

Just tried to push thru manually myself.  You may see some results soon.  I still have other customer service people working on the issue is my manual push resolution does not help.  Thanks! 

Still hasn't gone through

Quote ID: 7bf2d681-c9f1-4e71-bce1-34e5e463a63d
Destination Address: 1PirQGtt7jELmD6SnBCKJWfc319acyvkca
Zipzap Account Number: 763171501

[URSAY]

Hey BitInstant,

I have two orders that have not yet been deposited into my Mt. Gox account. I used the account number on the top of the mtgox page instead of the one on the deposit page. Your website makes it seem like this is the correct one to use. Your page says "MtGox Account # (ex. M12345678X)" which is an example of the number at the top of the site.

Here are my two order numbers. Please get this fixed before bitcoins are worth even more. I have faith in you.

21ded549-c599-4b6f-bd77-152d5c1ed5b8
15c6c14b-79db-4bfc-bd0d-c28347905645

You can now use the new account numbers.  Unfortunately you got caught up in the mix when they weren't being accepted just yet.  I'm escalating your issue and adding you to my support list so we can push you through manually.  Thanks!  

Just To Clear Up Confusion

To transfer USD into my mtgox utilizing
Bitinstant

Use exchange account

Name? Six digit number?
Or
The Account number MxxxxxxxxX

What one will get the funds to my
Mtgox
Account NO FAIL?

Thank you in advance for your reply.
CJ

Yup.  I know exactly the issue!  

I think GOX flipped the final switch just the other day which allows all methods but obviously they would prefer the new # now.  But I'm going to find out for sure...  

Actually...I may end up testing all 3 methods myself.   

[wicker33]

CBRF4l / Rocker122 / wicker33 / twigger13

I have tried manually pushing your orders thru.  Give it a bit and let me know if you see any results! 

Looks to have been about 2 hours and I just checked my mtgox account and nothing so far. I'll look again in a few hours to see if it has come through.

[btchaver]

Just curious how long this is going to take to resolve or refund this and will i recive btc and not a cash voucher
Please explain.



OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

[URSAY]

Just curious how long this is going to take to resolve or refund this and will i recive btc and not a cash voucher
Please explain.



OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

I am level 1 support.  I am training myself to be able to better answer questions like these.  For now I can only escalate your issues to level 2 support, give you a possible understanding of what happened, possibly help resolve and then push your support request up the chain.  We are not the only exchange with back log.  Some have had trouble staying online even because of this volume increase.  Thanks for your patience.  

[URSAY]

URSAY is my issue still being worked on? Please confirm.

I don't believe I've logged any issues for you.  Care you help me with more info? 

[URSAY]

synergy7,

Have you tried GOX codes?  Please PM me if you need them... 

[URSAY]

cash4,

Same thing...do you have results from GOX codes?  Don't post them on the forum just let me know if you think you have them and have tried to use them and what the results were.  Thanks! 

[btchaver]

Just curious how long this is going to take to resolve or refund this and will i recive btc and not a cash voucher
Please explain.



OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

I am level 1 support.  I am training myself to be able to better answer questions like these.  For now I can only escalate your issues to level 2 support, give you a possible understanding of what happened, possibly help resolve and then push your support request up the chain.  We are not the only exchange with back log.  Some have had trouble staying online even because of this volume increase.  Thanks for your patience.  

So you cant even tell me if im getting coins or cash voucher?

[noname6520]

Would you like me to submit another ticket for you?

Lets see I ordered btc @ ~87 so 980/87 = 11.25, call it 11 btc ordered.
last night I got $980 @ $144.5/btc so 980/144.5 = 6.782 delivered (I actually bought that many btc at market price last night).
So I think I deserve 11-6.782=4.218 btc
(current price is 158$/btc) -> 4.218*158 = 666.444.


Id be happy with a compromise of another $500 delivered today even though btc is up to ~160. I think that is more than fair. Not sure what another ticket means. If that means another week then obv btc price could change significantly and then obv I wouldn't be happy with 500$.
The problem of running a company that promises (and charges for) relatively instant orders with "a dynamically updated model" is that you have to deliver instantly in a dynamically updated way. You cant deliver 66% of the ordered btc a week later....

Is that a yes?  If you don't think your order is incorrect then we want to try and make it right! 

yes, I would like you to submit another ticket for another 4 btc.

thanks,
noname

so was this ticket submitted? can I get the money today?

[URSAY]

Just curious how long this is going to take to resolve or refund this and will i recive btc and not a cash voucher
Please explain.



OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

I am level 1 support.  I am training myself to be able to better answer questions like these.  For now I can only escalate your issues to level 2 support, give you a possible understanding of what happened, possibly help resolve and then push your support request up the chain.  We are not the only exchange with back log.  Some have had trouble staying online even because of this volume increase.  Thanks for your patience.  

So you cant even tell me if im getting coins or cash voucher?

It looks like you may of been issued a voucher at one point.  I am assuming that didn't work?  I don't know for sure how they will resolve your case going forward.  Thanks! 

[URSAY]

Would you like me to submit another ticket for you?

Lets see I ordered btc @ ~87 so 980/87 = 11.25, call it 11 btc ordered.
last night I got $980 @ $144.5/btc so 980/144.5 = 6.782 delivered (I actually bought that many btc at market price last night).
So I think I deserve 11-6.782=4.218 btc
(current price is 158$/btc) -> 4.218*158 = 666.444.


Id be happy with a compromise of another $500 delivered today even though btc is up to ~160. I think that is more than fair. Not sure what another ticket means. If that means another week then obv btc price could change significantly and then obv I wouldn't be happy with 500$.
The problem of running a company that promises (and charges for) relatively instant orders with "a dynamically updated model" is that you have to deliver instantly in a dynamically updated way. You cant deliver 66% of the ordered btc a week later....

Is that a yes?  If you don't think your order is incorrect then we want to try and make it right!  

yes, I would like you to submit another ticket for another 4 btc.

thanks,
noname

so was this ticket submitted? can I get the money today?

We have quite a back log of issues.  Some exchanges can't even stay online because the demand is too high.  We are doing our best to add more man power and return to much snappier resolution times!  But unfortunately I cannot offer any ETA, only an understand of what may of happened and how we are trying to resolve the issue.  Thanks!  

Also...we already resolved your issue.  Please be considerate and give us some additional time to resolve a second ticket.  It's Sunday.

[dim3thyl]

I think I'm mostly just disappointed that this isn't working out. BitInstant should be able to make a killing even working as a legitimate business, as they appear to be by far the fastest and easiest way to get cash USD-->BTC (if it would work). I'm glad I ran a small-ish test transaction to see if it would work (it hasn't) before moving into a larger position in BTC (which I would love to do).

If you guys can get your stuff straightened out, I'd love to be a repeat customer many times over, but I'm not going to sit on here and keep reminding you about my missing money (because no one should have to do that).

[URSAY]

I think I'm mostly just disappointed that this isn't working out. BitInstant should be able to make a killing even working as a legitimate business, as they appear to be by far the fastest and easiest way to get cash USD-->BTC (if it would work). I'm glad I ran a small-ish test transaction to see if it would work (it hasn't) before moving into a larger position in BTC (which I would love to do).

If you guys can get your stuff straightened out, I'd love to be a repeat customer many times over, but I'm not going to sit on here and keep reminding you about my missing money (because no one should have to do that).

I've already submitted a ticket for you so there is no need to keep reminding us.

However, if you give me your order ID # I will check the status and offer you any current info.  Thanks!  

[glt512]

any progress on my ticket?