URSAY
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Activity: 1974
Merit: 1010
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April 09, 2013, 04:01:05 PM |
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Results of my GOX deposit tests... Going to GOX user name went direct to acct. Going to new MX # generated a coupon which does not work and I will have to submit to support. OH WAIT...I am support! LOL. I am talking to development about this and I should have more info soon... Now I'm into my PMs that I haven't checked since last night. Please be patient as I catch up to your posts and PMs. Thanks again for your patience guys! Hi URSAY, Can you please just give us all an indication of what the queue looks like right now? We're seeing messages saying that people who tried to deposit a week ago are still out there money. Is the queue to resolve these problems over a week long, or did these people fall through the cracks? I am sitting at over 4 days with not even a response from the support account yet--you would solve a whole lot of problems if you simply told folks approximately how long it would take to work through the queue. The lack of communication is the worst thing about this whole experience--you are dealing with people's money and they want some sense of confidence that it is not gone. Thanks. I understand the issues you are having. There is no ETA. We are working on your issues. There are multiple queues. Have I opened you a ticket personally? Are you on a support list? Can I help you with a particular issue? Thanks!
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taylored
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April 09, 2013, 04:01:13 PM |
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URSAY it has now been over 4 days!! I was on the 4/6 support list and see that others have received support before me?? This is unacceptable. How are you even approaching this support list for that to make sense? How do you prioritize your customers?? Please push through my order!! ZipZap: 644048985 You'll be glad to know you are on the frontpage of www.reddit.com/r/bitcoin
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xqr
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April 09, 2013, 04:02:11 PM |
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Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.
Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?
Your obviously only reading a small portion of this thread. Well, only pages 130-195 so I suppose that could be considered a small portion of the entire thread...
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URSAY
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April 09, 2013, 04:02:28 PM |
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Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.
Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?
Like everyone else on this thread - I'm waiting for my coins (or money back). I am pissed off as anyone, I've left 5 voicemails, 100 e-mails... nothing. Ursay though, is the only one I've seen from the company working his ass off to try to fix the problems that are coming in quicker than he can grind them out. He's working 24/7 and doing more than anyone else I've seen. Try to cut him some slack. He is a hard worker for a shitty company. Hate the company, not the hard working employee. I feel kinda bad for Ursay. If this is Bit Instant going belly up, he's at the bottom of the food chain and probably won't get paid for all of his hard work. I have my fingers crossed but at the same time I am figuring out how I am going to deal with losing the money I put in. We are not going belly up. THE OPPOSITE. You will see some surprises on Friday I believe which might make you even MORE confident about BitInstant.
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URSAY
Legendary
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April 09, 2013, 04:02:57 PM |
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Wouldn't surprise me if the owners of bitinstant are cashing out and just stalling for time with these "your ticket has been escalated" nonsense.
Please look into our history.
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corvette77
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April 09, 2013, 04:03:06 PM |
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I bought some bitcoins April 7th. I received from ZipZap payment confirmation. ZipZap number:288533151 MTGOX account: m22376187x
I have sent this by Email to Bit support. Can you tell me if a ticket was opened up to resolve this issue ?
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EJS420
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April 09, 2013, 04:04:24 PM |
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Dear BTC Community,
This is just an update, i have been trying to receive my funds for 2 days now. I have e-mailed, posted here and called BitInstant personally. I have NEVER received a response back from BitInstant's website, and the only person doing anything is URSAY.
I am already on the list, and i have very little patience now...BTC's have risen to 218 dollars... I was trying to purchase them at 162...but because of this amazing service where you can pay for your BTC's in an hour....i am still sitting here with nothing.
I have always used BitInstant for my BTC purchases, but if the issue isn't resolved today, i will be looking for alternative services that actually deposit funds.
Now people on the 4/8 and 4/9 lists are already saying they have recieved funds, i have the SAME p[roblem as some of those people...why was i skipped over when i definately posted my information like 7 times now...
Here it is again....URSAY can you please transfer my funds manually, it is the same problem where it is stuck at MTGOX loading...here is the information again.
ZIPZAP INFORMATION Amount to Pay: $503.95 ZIPZAP Account Number: 866987795
Your order status
Loading
Order receipt
Quote ID 121c24da-3a19-4f6a-ba76-044902655b0d Event ID e4dcaac8-b86b-43e2-bfdb-9024ddf172bb Fees (inclusive) 3.99%% Amount you paid $500.0 USD Amount you will receive $480.05 USD Destination exchange MtGox Destination account M02144337X
Order event log
Timestamp Event ID Event type Sun Apr 7 19:06:58 2013 e4dcaac8-b86b-43e2-bfdb-9024ddf172bb Quote for new transaction Sun Apr 7 20:09:08 2013 66043db1-e374-429b-a625-c511a9821e3a New Order Sun Apr 7 20:09:04 2013 f2ce702a-33af-4f0b-9553-a082d768a920 MTGox Order Loading
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URSAY
Legendary
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April 09, 2013, 04:04:41 PM |
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Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.
Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?
Like everyone else on this thread - I'm waiting for my coins (or money back). I am pissed off as anyone, I've left 5 voicemails, 100 e-mails... nothing. Ursay though, is the only one I've seen from the company working his ass off to try to fix the problems that are coming in quicker than he can grind them out. He's working 24/7 and doing more than anyone else I've seen. Try to cut him some slack. He is a hard worker for a shitty company. Hate the company, not the hard working employee. I feel kinda bad for Ursay. If this is Bit Instant going belly up, he's at the bottom of the food chain and probably won't get paid for all of his hard work. I have my fingers crossed but at the same time I am figuring out how I am going to deal with losing the money I put in. Well I feel bad for the guy too. I see him on here 24/7 and all he does is take a beating from people chewing him out for a problem that isn't even his fault. This is all part of trying to get into the market at the early adaption phase... We all have to deal with this kind of bs.. Thanks guys. These types of posts make me happy that some people listen to me, understand, and are patient with Bitcoin and it's economy. I want to help and I wouldn't be working for BitInstant if I thought I would end up being labeled a scammer! Seriously.
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URSAY
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April 09, 2013, 04:05:52 PM |
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WHY ARE MY MESSAGES BEING IGNORED?...I ASKED FOR VOUCHX COUPONS...NOTHING RELATED TO BITCOINS...WHY IS IT TAKING SO LONG TO SEND YOU THE COUPONS?please answer my question...my other plans are getting delayed because I used your service...atleast be reasonable enough to give me a direct answer for when I can expect to get my money...Your delay is dragging down my other plans...this is the fourth time asking about my VouchX deposit...Why do I have to keep posing on this thread to get my money back and keep checking back for replies twice a day? This is how you want to TREAT ur customers?
Its been more than a wekk and I have no idea what happened to my money?? Why is it so difficult for you send me my vouchX coin? If you care about your customers then why is there not a notice on your site infroming about the current difficulties you are facing??
I'm starting to loose my cool with my order...Please resolve this...its been more than a week of BS.
order ID - 8787e0d9-d976-4bf3-9f05-f54b881e6613
I have escalated you thru support and they are working on it. I am not requiring you to repost or check back. You funds are safe and you will get your order as our customer service agents work through the volume. We HAVE posted all kinds of things about the current difficulties we face and we always do! You must not be reading? I apologize for your wait and I hope to have your issue resolved soon. Thanks for your patience! Can you give a day count? How fast is "soon"? - please dont try to dodge this questions, please be specific. As this would give a clear idea of the timeline to plan my other activities around this. No ETAs currently. Thanks for you patience.
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speakeasy1982
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April 09, 2013, 04:05:59 PM |
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Hello can you please add a ticket for me. I have not received my funds yet. I used Zip Zap to fund here are all the details.
Hopefully you honor the BTC purchase price when my order was submitted. You can deposit it into my mtgox account 156802 or via BTC address 1MrsJ36SyR2jan3ua8guAsBFwRSbFyKMcp
ZipZap: Amount to Pay: $203.95 Account Number: 677107476
Bitinstant: Order receipt Quote ID 5a8aab4c-f90f-4d36-b267-0c18ee269f07 Event ID 60c7ba18-3c49-4682-9759-ae861509b9cf Fees (inclusive) 3.99%% Amount you paid $200.0 USD Amount you will receive $192.02 USD Destination exchange MtGox Destination account 156802 Order event log Timestamp Event ID Event type Wed Apr 3 18:45:26 2013 60c7ba18-3c49-4682-9759-ae861509b9cf Quote for new transaction Sun Apr 7 21:03:00 2013 1a9cac45-26ae-4e58-a212-571e120cdad6 New Order Sun Apr 7 21:02:53 2013 60c616c0-bc81-429d-beca-7827977d6113 MTGox Order Loading
Thanks.
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URSAY
Legendary
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April 09, 2013, 04:06:29 PM |
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I still have not received any funds in my account after since April 7th here's my zip zap account number since I never gave you that.
Zip Zap 288533151
Have I opened a ticket for you already? Are you aware of which support list you are on? That would be helpful. Thanks!
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Laughingman8
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April 09, 2013, 04:06:39 PM |
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Hey, I've been trying to buy bitcoins since they were around 120$, but it seems to be such a long process that it is easy to imagine I am a bit stressed at this point seeing how BTC is over 200$ at this point. Anyways, I finally got Dwolla to accept the money from my bank account, and I tried to transfer it over to my MtGox account via bitinstant, and this is my first time using this service. Regrettably the money was removed from my Dwolla account, even though the order failed to complete, anyway I can get assistance?
Order ID: f3399aab-d8b2-43ca-8d49-6d783323a20a
Timestamp Event ID Event type Tue Apr 9 13:25:21 2013 8301f477-4354-4d25-92f3-400975191fa7 Quote for new transaction Tue Apr 9 13:25:32 2013 45d700ba-700b-4760-8327-be9fff00bc05 New Order Tue Apr 9 13:26:42 2013 73f16f93-be02-4373-a920-726fd3b94fdd Waiting Tue Apr 9 13:30:43 2013 e3a5bb2a-9562-408a-8225-b89bc276dc70 Dwolla verification begin Tue Apr 9 13:30:45 2013 929ee5ea-965a-48b8-ba24-78235b15ce6b Dwolla passed first round verification Tue Apr 9 13:30:45 2013 ddc5036d-1103-4d49-89d1-98eab08bff5c Dwolla transaction confirmation begin Tue Apr 9 13:31:42 2013 1368e240-8f9a-4839-85e1-68b51313d50e Waiting Tue Apr 9 13:31:46 2013 b4dace97-b9d7-4ba3-8702-1521a782a421 Dwolla passed second round verification Tue Apr 9 13:31:46 2013 90f9d118-da1c-4b8d-9a63-f5b6f78f127d Dwolla verification complete Tue Apr 9 13:31:47 2013 ed6aa321-7c63-4d5f-ba13-24de66748020 MTGox Order Loading Tue Apr 9 13:35:43 2013 3ddbbfec-dae9-40ee-8762-97306d0364f7 Dwolla verification begin Tue Apr 9 13:35:44 2013 1375aead-a2ef-45f4-9c37-d8cc22e4921c Dwolla passed first round verification Tue Apr 9 13:35:45 2013 c9670344-95e5-4a71-8d9e-f4b0d6e79dd5 Dwolla failed second round verification - fraud check failed
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URSAY
Legendary
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April 09, 2013, 04:07:11 PM |
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Has anyone's issue been resolved in the past week?? I only see people complaining about missing money, I haven't seen a single thank you.
Please read the thread and you can answer your own question. The answer is YES.
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URSAY
Legendary
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Activity: 1974
Merit: 1010
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April 09, 2013, 04:08:03 PM |
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Done checking PMs. Getting into this thread. Working support list for 4/9 will be posted soon. Closed version will be final around noon or 1 pm and then I move on to a 4/10 list. We are closing the lists at this earlier time because it allows us to get to your issues faster. Thanks guys.
Hi URSAY, I see several people from the 4/8 list have received their orders, but I still have not. Could you please update me on my status? Here is my info again: Order ID 0924b57f-f8ea-498f-a637-77ef7200bfb6 Quote ID 143d1e28-ba25-4bee-9ed0-adeac7b15438 Fees (inclusive) 1.99%% Amount you paid $1000.0 USD Amount you will receive $980.1 USD Delivery Deadline Sat Apr 6 18:44:38 2013 Destination exchange Bitcoin to email Timestamp Event ID Event type Sat Apr 6 17:45:57 2013 45f39f48-1262-4835-be1f-29df807c7ebe Quote for new transaction Sat Apr 6 17:45:59 2013 145c1b0f-11ad-402f-939d-72d868fbab6a Coinapult PIN added Sat Apr 6 17:44:38 2013 5361f8c4-b593-4faf-a74e-61856ac96dcd New Order Sat Apr 6 17:44:33 2013 8228dd74-4fe2-4170-9f07-ab4cdd1410ea Waiting Sat Apr 6 17:48:33 2013 f4e943c4-8e5c-4de8-a5e0-102a39ee9dda Dwolla verification begin Sat Apr 6 17:48:35 2013 15bcba97-1ebe-4c89-9bf7-ab917233f1a0 Dwolla passed first round verification Sat Apr 6 17:48:35 2013 e6b688e2-37c5-450f-8b12-61b173e0fae0 Dwolla transaction confirmation begin Sat Apr 6 17:49:29 2013 f0304034-e126-4823-a0c2-3dfdd2a68a0d Dwolla passed second round verification Sat Apr 6 17:49:29 2013 55fff134-724c-42a0-9d83-f507bce1e7b8 Dwolla verification complete Sat Apr 6 17:49:30 2013 f0b20a47-daaf-4c7a-8960-5be08f68af19 MTGox Order Loading The event log has not been updated since. Weighted Avg at time of order was $138. Thanks! We are working on your issue. Thanks for your patience.
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Nachtwind
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April 09, 2013, 04:09:17 PM |
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Hi, having an issue with Bitinstant here...
OrderID: 8ded4ee8-2ba1-4e09-9a28-cd3f3b03b596 EventID: 50ba5957-5ac5-402b-a55d-fd7698ebd95f DestAccount: xxxxx QuoteID: 25cecd55-05b5-4f1a-b5de-10c74f9d39f5 User: SYSTEM DestExchange: paypal eventtype: Order executed EventSentAt: xxxxxx APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0} FundsSent: xxxxxx
So far i havent received my money.. wonder what the problem might be.... (E-Mail to support was sent..)
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URSAY
Legendary
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April 09, 2013, 04:10:00 PM |
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URSAY!,
OrderID: 3bad12e2-ea6b-48d9-9e69-86686f3b1da8 EventID: c7cdafc5-6531-49de-8205-549c13bdfa8e
It's been a week, I've tried emailing, calling, and 24/7 support on Mtgox and BitInstant. No response... I need my money in my account ASAP! Please help me! I used the account number with letters in it, which I now see I should have used the account number without the numbers! I've tried redeeming the API code, but it says it isn't valid/ has been used. It couldn't have been used, because I did not post the code anywhere for the public eyes to see. So I guess my problem may be as simple as using the right account number(or exchange number I guess they now call it) which would be 220347. Not M61220347X, like my order says... At the time of purchase bitcoins were significantly cheaper! Will I be compensated the difference in my order?! Please get back at me! I haven't opened a ticket yet, because I can not find where to! I know you are busy, but you seem to be the only one helping people. Thank you so much!
Have I personally opened a ticket for you before? Are you on my support lists? Thanks for your help.
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corvette77
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April 09, 2013, 04:10:17 PM |
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No I do not know what list I am on ? I just emailed bit support with information. Can you tell me if their is a open ticket for me. Thanks Ursay.
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URSAY
Legendary
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April 09, 2013, 04:10:34 PM |
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I just wanted to let everyone to know that Ursay helped me to resolve my problem quickly. They're pretty slammed right now but they will get to you asap I assure you. I've had a few problems with BitInstant in the past few months but they've made it right every time and that's what matters.
jthev05
Look another problem resolved.
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URSAY
Legendary
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Activity: 1974
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April 09, 2013, 04:11:24 PM |
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Hi URSAY,
I made a transfer yesterday from Dwolla that failed. Could you let me know what's wrong or push it through? Thanks!
Order ID 077acd2f-b498-4aa9-ae6f-54ed3e9ee245 Quote ID d46d5abf-a181-4d78-b194-344780c4e176 Event ID 8e60e4cd-7089-42e4-8e25-72871847ab36
Support ticket opened on 4/9 list. Thanks!
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mroth7684
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April 09, 2013, 04:12:40 PM |
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I sent a transaction for Dwolla to Bitcoin 24 hours ago and never recieved any coins.
Order ID d634ff63-7cde-4060-94fb-a98756732c55 Quote ID 8d626748-0393-4df0-a8bc-050bcd47baef Event ID 080bdc5e-8292-4fe9-94e4-407f3776df8d Fees (inclusive) 1.99%% Amount you paid $180.3 USD Amount you will receive $176.71203 USD Delivery Deadline Mon Apr 8 16:08:15 2013 Destination exchange Bitcoin Address Destination account 1JcHzGVkEEeBkBbmJmgUi9Mw3EQXQ86FUn
Timestamp Event ID Event type Mon Apr 8 15:07:55 2013 1b88c195-14b4-43f7-9211-bf1a924edf4f Quote for new transaction Mon Apr 8 15:08:15 2013 080bdc5e-8292-4fe9-94e4-407f3776df8d New Order Mon Apr 8 15:09:28 2013 86695099-50ba-4853-b4ce-98bf67f66a15 Waiting Mon Apr 8 15:13:28 2013 dbe7bc44-1170-46b7-8fd9-fe60f3df3f09 Dwolla verification begin Mon Apr 8 15:13:30 2013 2bad64d3-7b7a-4c26-a4c6-9519a4aa5bb6 Dwolla passed first round verification Mon Apr 8 15:13:30 2013 8cb125f3-4326-417f-bcf0-7a89031f3c02 Dwolla transaction confirmation begin Mon Apr 8 15:14:27 2013 960d615f-4b19-4e16-b53d-3aab3e132e2a Dwolla passed second round verification Mon Apr 8 15:14:27 2013 eebd6974-3131-4318-a39a-b84dda299b05 Dwolla verification complete Mon Apr 8 15:14:28 2013 74e2f172-b0d5-4640-9979-6889dc197b3b MTGox Order Loading
Bumping as I don't know if I've got a ticket or if I'm on support list yet.
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