Official Newbie BitInstant Support Thread (Active Customer Support)

[archimediate]

It was an order for 1500.  After the 3.99% it should be around 1440.15 correct?  I only received the 308.19210.  Just making sure I did everything correctly.  I've had multiple orders and they're mostly correct.  You guys took a while for that first one I did but it paid off.  I'm a happy camper.  Just making sure I didn't screw something up.

[Tejh]

I need help.  My order ID is 58341001-a276-4504-8f31-84d90fe94911  . 

I tried to buy through bitinstant using dwolla sending it to my BTC-e address and it declined due to "fraud check failed".  Nothing about my bank account is fraudulent, I verified it with Dwolla already.

[xqr]

My signature has been updated.  If you have suggestions about info I can offer in my sig I would be happy to hear your suggestions.  If you ask me a question and it's in my signature I will be pointing you there.  Thanks.

I have provided my order id over 10 times and a description of the problem. I have provided the info over reddit to /u/bitinstant. I have provided the info over email to Seth and Charlie.

I have not received a support ticket #. I have not received an update. And most importantly, I HAVE NOT RECEIVED MY COINS.

Order ID   3d08445a-1256-4a68-8086-da4cc88215a5
Quote ID   51683040-6c7d-4bf9-a76e-e33f6f01a5fa
Event ID   f8a4a878-c629-4043-916e-09d267ea359a

This has been ongoing since April 2. Give me a support ticket # if there actually even is one. Give me an update. Give me something!!

You're absolutely forcing me to be a complete son of a bitch by ignoring my issue SINCE APRIL 2ND!!!!.

Got you on 4/10 support.  Many others are being added as well.  I don't have time to reply directly to you all.  Please wait to check the working version of the 4/10 list and then talk to me if your not on it OR any other previous support lists with date labels.

Please make a note on my ticket that my transaction should have been completed by Wed Apr 3 03:13:14 2013. So the amount of coins received should be around ~1 BTC, not the ~0.51BTC current market price.

[bigpoppapump69]

URSAY,

I was on the 4/8 list and my money has just now arrived to my MTGox account.  Thanks for your service!

However, I am short 0.35 bitcoins.

I made a deposit of $153.616 (after all fees) when bitcoins were at $154, and upon receiving my funds in my MTGox account I was able to buy 0.6461 bitcoins instead of 0.9975 bitcoins.

Here is some more info about my order:

Quote ID   4197f7ce-e56f-4b52-afdd-e8bb5085925f
Event ID   8fc2acf4-6417-4504-8825-bfff5a8f615f

To everyone else reading this, be patient, URSAY is certainly losing sleep over his new job, for which he is very talented.  Don't lose hope!  BitInstant is a legitimate business.  The problem lies in the market, not the supplier or the customer service rep.

Thanks again Ursay, and please close the old ticket and open a new one for my account.

[URSAY]

GENTS GENTS!!!

It says:

Tue Apr 9 19:29:21 2013

042e0361-6ff5-4957-9175-c748127b043b

Manual transfer created

Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!

and i will update all posts and praise the BTC community you held your word!

it means you're about to be sent coins at current market value, not the value locked in at time of order

WRONG.

Right, because that's why I was paid btc at CURRENT market value not the value I locked in at order placement.

That's also why you still owe me 0.70825 BTC

Right.  I've been offering to help with any issues but I guess your not interested in helping me open a ticket for this issue.  Can't say I didn't try.  Oh well.  

[efini]

GENTS GENTS!!!

It says:

Tue Apr 9 19:29:21 2013

042e0361-6ff5-4957-9175-c748127b043b

Manual transfer created

Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!

and i will update all posts and praise the BTC community you held your word!

it means you're about to be sent coins at current market value, not the value locked in at time of order

WRONG.

Right, because that's why I was paid btc at CURRENT market value not the value I locked in at order placement.

That's also why you still owe me 0.70825 BTC

Right.  I've been offering to help with any issues but I guess your not interested in helping me open a ticket for this issue.  Can't say I didn't try.  Oh well.  

You don't read very well.

But that's fine. Your posts will make for fantastic evidence of failure of bitinstant to perform.

[URSAY]

URSAY, I see that you have pushed my order thru. Thank you! sorry for the above post as i did not see where you pushed it first. It is now 8:43am est on 4/9 and i have not yet seen the coins however i will be patient until the end of the day before bothering you.  

ANOTHER 4/8 issue resolved!   

Ursay, lets not get ahead of ourselves. I still have not received the coins or a order email from you guys.
zipzap order # 760496034

Excuse me for showing that we resolve issues.  Silly me.  You have been added to the 4/10 support list.

[noname6520]

This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left

They shorted me 4 bitcoins and I have been waiting a week and a half. This company is total garbage

[URSAY]

Apologies for asking a question that has surely been asked before.  I browsed enough to find that this is a common problem but wasn't able to determine what to do about it--other than to post here.

I've had three Dwolla transfers with problems recently.  Two of them were a week ago and one today.

I'm reluctant to post transaction IDs, etc here (again forgive my newbieness).  Can someone please contact me and I can pass along relevant info?

Dwolla balance is now down by ~ $2k (3 transactions total) and Bitinstant shows various error messages.  Help!?

Thanks.

Please see my sig about more details.  Feel free to PM me info. 

[paradoxal]

Hi, I'm on the 4/8 list, and just adding my zipzap info and such to see if it'll help

BitInstant
Quote ID   89935216-bf5d-4c9e-a905-c4fc70cea390
Event ID   34ac2998-322f-4145-8fe1-f2c656fc2868
Amount you will receive   $96.01 USD

ZipZap
Account Number: 705784734
Recieve Code: 9611

Paying $96.01 USD at 21:00 GMT on 4/8/13 when the price was around $160/BTC should have gotten me around 0.6 BTC

[chubbychecker]

I'm about at my wit's end.  Several emails, messages to bitinstant user on reddit, posts on forums, and not even a single acknowledgement.  Your phone line for "urgent issues" just dumps into a voicemail, there's no "chat link" on the contact us page, WTF am I supposed to do?  Drive to their office to get someone's attention on where my 600$ went?  Process my order or refund my money, this is absolutely unacceptable.

4/10 list. 

What does this mean?  My order won't be processed until tomorrow?  Even with my email yesterday asking for help?

[bayesian]

bump for pm

[URSAY]

This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left

Your order will be resolved.  If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.  

[Tejh]

I need help.  My order ID is 58341001-a276-4504-8f31-84d90fe94911  . 

I tried to buy through bitinstant using dwolla sending it to my BTC-e address and it declined due to "fraud check failed".  Nothing about my bank account is fraudulent, I verified it with Dwolla already.

Want to make sure you saw this Ursay

[shadumdum]

This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left

Your order will be resolved.  If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.  

There is no way you have time for a beer with all this traffic URSAY

[efini]

This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left

Your order will be resolved.  If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.  

43.5 hours

[chase1420]

I'm not sure if you didn't see my post or what but here it is again.hahaha

Hey URSAY, I'm glad to say that the patience payed off and I got my bitcoins sent to my wallet!
I appreciate all your help, however I still need another ticket opened up on today's support escalation list as I only got .41 BTC when I was expecting ~.51
I got the current rate as opposed to the rate of my transaction which should have been ~160.
I was also hoping the transaction fee would be refunded for the delay. I'd appreciate it very much URSAY

   PLEASE RESPOND TO ME  

[URSAY]

FINAL 4/9 support list.  Please take note if you are on this list.  Thanks!  

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10.  We are working on ALL issues even if you have been waiting longer then others.  Thanks for your patience.  

You had stated i would be on the list for 4/9. I just want to confirm that pennyback = pennypack or have i not been included in this list?

Probably just a type on my part.  Thanks for pointing that out.  It won't effect the working status on your ticket.  Level 2 support doesn't organize by Bitcointalk username.  I do because I was hoping to be more personally accountable.  Unfortunately there is not enough time in the day for me to give a million updates on existing issues.  I would rather be actually resolving the issues as I'm sure many of your would agree.  Thanks!  

[shadumdum]

I'm about at my wit's end.  Several emails, messages to bitinstant user on reddit, posts on forums, and not even a single acknowledgement.  Your phone line for "urgent issues" just dumps into a voicemail, there's no "chat link" on the contact us page, WTF am I supposed to do?  Drive to their office to get someone's attention on where my 600$ went?  Process my order or refund my money, this is absolutely unacceptable.

4/10 list. 

What does this mean?  My order won't be processed until tomorrow?  Even with my email yesterday asking for help?

This means that you are on the 4/10 list to be resolved. Which means that they have taken note of your issue and they have all the information they need. URSAY will be releasing the official 4/10 list soon, hopefully . This does not mean that your issue will be resolved tomorrow. It may take a couple of days, but you are now on the right track to getting your issue fixed. Your issue will be escalated and be given to the appropriate people who can fix everything for you. At this point, the only thing you can do is be patient and not get frustrated.

[shadumdum]

I'm not sure if you didn't see my post or what but here it is again.hahaha

Hey URSAY, I'm glad to say that the patience payed off and I got my bitcoins sent to my wallet!
I appreciate all your help, however I still need another ticket opened up on today's support escalation list as I only got .41 BTC when I was expecting ~.51
I got the current rate as opposed to the rate of my transaction which should have been ~160.
I was also hoping the transaction fee would be refunded for the delay. I'd appreciate it very much URSAY

   PLEASE RESPOND TO ME  

You have posted like 3 times in the last couple of pages. URSAY has said that he doesn't have time to be replying to each and every post that comes through here, as he would much rather be spending his time actually solving things than reading posts with too many smiley faces. If you have posted on here, he will see it and you will be added to the next list. 4/10 still hasn't been put out officially yet, so please look at that when he posts it. It should hopefully be soon.