Swedish ASIC miner company kncminer.com

[dextryn]

You're order 3xx but are you in the Day 1 or Day 2 group?

Sorry...I'm day 2.  However I'm a little frustrated as I paid within the '7 days and you don't lose your spot in line'....I should be day 1.

[dhenson]

You're order 3xx but are you in the Day 1 or Day 2 group?

Sorry...I'm day 2.  However I'm a little frustrated as I paid within the '7 days and you don't lose your spot in line'....I should be day 1.

That was based on the pre-order position.  You still had to pay within the 7 days to be in the 1-500 group.  The order of your pre-order is what got you your place in the 1-500 queue (day 1,2,3).

[Paladin69]

You're order 3xx but are you in the Day 1 or Day 2 group?

Sorry...I'm day 2.  However I'm a little frustrated as I paid within the '7 days and you don't lose your spot in line'....I should be day 1.

It all comes down to the pre-register thing.  Same exact boat as you.  I ordered literally within 2-3 hours of KnC beginning to take orders.  I remember it vividly.  Was working outside on my car that day.  When I seen the e-mail on my phone I rushed inside.

[Paladin69]

You're order 3xx but are you in the Day 1 or Day 2 group?

Sorry...I'm day 2.  However I'm a little frustrated as I paid within the '7 days and you don't lose your spot in line'....I should be day 1.

That was based on the pre-order position.  You still had to pay within the 7 days to be in the 1-500 group.  The order of your pre-order is what got you your place in the 1-500 queue (day 1,2,3).

At the very least, we can all agree that it should've been labelled Week 1, 2, 3 at the shitty rate this is going.

[erschiessen]

Paladin,
So, you are NOT a 1-500 customer, right?
You ordered Jupiter(s) or Saturn(s) and not Jupiter 1-500 or Saturn 1-500.

A 1-500 order that was placed late in the first week may have a 4 digit order#.

They will still be shipped ahead of the non 1-500 orders, no matter how low.

FWIW, I was low 2xx, and 1-500.

[-Redacted-]

You're order 3xx but are you in the Day 1 or Day 2 group?

Sorry...I'm day 2.  However I'm a little frustrated as I paid within the '7 days and you don't lose your spot in line'....I should be day 1.

It all comes down to the pre-register thing.  Same exact boat as you.  I ordered literally within 2-3 hours of KnC beginning to take orders.  I remember it vividly.  Was working outside on my car that day.  When I seen the e-mail on my phone I rushed inside.

The whole thing about paying that first week was to get into the lottery for the Jupiter and Saturn, so most of us paid in that first week, to the point where PayPal's anti-fraud unit even called me up and asked what it was I was sending so much money for.  ("Custom designed computer equipment" was my answer.)

So where ARE my day-2 units that have been in progress for over a week

[r3animation]

Has any Day 1 unit not arrived at their destination? (excluding hosted units)

[Humax]

Maybe day 2 means next year 
Our orders for day 2 must still be on Jupiter and not launched yet 

[sbfree]

so why even change my status to "in progress"??

what does that actually mean? Either my unit is finished and ready for shipping or it's not. In progress sounds like something that takes weeks or months, hell its been in progress since june, when i paid.

[Paladin69]

so why even change my status to "in progress"??

what does that actually mean? Either my unit is finished and ready for shipping or it's not. In progress sounds like something that takes weeks or months, hell its been in progress since june, when i paid.

Agreed.  It's strange to change the status then just let them sit.  The "we'll get around to it when we can" vibe I'm getting is starting to become reminiscent of BFL's transparency.

I'm beginning to think Sept 30th was a 'dog and pony show' to say "look we made it in time for September" when that really wasn't the case.  Now they are solving issues.  Like boards catching fire and units that aren't hashing anywhere close to what they should.

[RoadStress]

so why even change my status to "in progress"??

what does that actually mean? Either my unit is finished and ready for shipping or it's not. In progress sounds like something that takes weeks or months, hell its been in progress since june, when i paid.

Agreed.  It's strange to change the status then just let them sit.  The "we'll get around to it when we can" vibe I'm getting is starting to become reminiscent of BFL's transparency.

I'm beginning to think Sept 30th was a 'dog and pony show' to say "look we made it in time for September" when that really wasn't the case.  Now they are solving issues.  Like boards catching fire and units that aren't hashing anywhere close to what they should.

Never saw BFL compensate clients for delays...but yeah once again i understand why burnin won't work with customers anymore.

[Paladin69]

so why even change my status to "in progress"??

what does that actually mean? Either my unit is finished and ready for shipping or it's not. In progress sounds like something that takes weeks or months, hell its been in progress since june, when i paid.

Agreed.  It's strange to change the status then just let them sit.  The "we'll get around to it when we can" vibe I'm getting is starting to become reminiscent of BFL's transparency.

I'm beginning to think Sept 30th was a 'dog and pony show' to say "look we made it in time for September" when that really wasn't the case.  Now they are solving issues.  Like boards catching fire and units that aren't hashing anywhere close to what they should.

Never saw BFL compensate clients for delays...but yeah once again i understand why burnin won't work with customers anymore.

Most aren't getting compensated at all.  Only the Day 1's getting hosting.  And my biggest concern is that everyone else is being held up now because of them.

If we all get compensated then I'll shut up.

[realtime]

Just received my third Jupiter (Australia).

to give some indication on order #/payment date

Order #: 10XX - Payment Date: 6/5/13 - Ship Date: Oct 3rd - Received Date: Oct 8th
Order #: 10XX - Payment Date: 6/5/13 - Ship Date: Oct 3rd - Received Date: Oct 8th
Order #: 14XX - Payment Date: 6/10/13 - Ship Date: Oct 4th - Received Date: Oct 9th

I was in 1-500 group for a very low order # in that initial range prior to actual orders.

Edit: Also in regards to condition after about 8 different stops on their journey, total 'damage' 1 fan fallen off 

[dhenson]

Most aren't getting compensated at all.  Only the Day 1's getting hosting.  And my biggest concern is that everyone else is being held up now because of them.

If we all get compensated then I'll shut up.

The reason they are getting compensated is because the order queue is sacred and they are being skipped.  If they were to honor the order queue then no miners would be being shipped.

[Paladin69]

Just received my third Jupiter (Australia).

to give some indication on order #/payment date

Order #: 10XX - Payment Date: 6/5/13 - Ship Date: Oct 3rd - Received Date: Oct 8th
Order #: 10XX - Payment Date: 6/5/13 - Ship Date: Oct 3rd - Received Date: Oct 8th
Order #: 14XX - Payment Date: 6/10/13 - Ship Date: Oct 4th - Received Date: Oct 9th

I was in 1-500 group for a very low order # in that initial range prior to actual orders.

Edit: Also in regards to condition after about 8 different stops on their journey, total 'damage' 1 fan fallen off 

Congrats.  Glad to hear damage was minimal.

Sounds like order # and pay date doesn't mean squat.  The pre-register period is what mattered above all.  In that case I might be waiting a while.  Lame.

[Paladin69]

Most aren't getting compensated at all.  Only the Day 1's getting hosting.  And my biggest concern is that everyone else is being held up now because of them.

If we all get compensated then I'll shut up.

The reason they are getting compensated is because the order queue is sacred and they are being skipped.  If they were to honor the order queue then no miners would be being shipped.

That is fine and it makes sense.  But we're all on Day 7 or Day 8 now if you haven't received a tracking #.  And they were supposed to be 24 hours apart between 1 & 2.

[-Redacted-]

Order # 35x - Payment Date: 6/4/13 - status PAID
Order # 35x - Payment Date  6/4/13 - status PAID

Order # 76x - Payment Date 6/4/13 - shipped.  Received 10/7/13 in the USA
Order # 76x - Payment Date 6/4/13 - IN PROGRESS since 01 October
Order # 75x - Payment Date 6/4/13 - IN PROGRESS since 01 October

And you all know what every single day's delay costs me on each of those other 5 Jupiters..

[Paladin69]

Order # 35x - Payment Date: 6/4/13 - status PAID
Order # 35x - Payment Date  6/4/13 - status PAID

Order # 76x - Payment Date 6/4/13 - shipped.  Received 10/7/13 in the USA
Order # 76x - Payment Date 6/4/13 - IN PROGRESS since 01 October
Order # 75x - Payment Date 6/4/13 - IN PROGRESS since 01 October

That makes no sense, heh.

[demonmaestro]

Order # 35x - Payment Date: 6/4/13 - status PAID
Order # 35x - Payment Date  6/4/13 - status PAID

Order # 76x - Payment Date 6/4/13 - shipped.  Received 10/7/13 in the USA
Order # 76x - Payment Date 6/4/13 - IN PROGRESS since 01 October
Order # 75x - Payment Date 6/4/13 - IN PROGRESS since 01 October

And you all know what every single day's delay costs me on each of those other 5 Jupiters..

^--- The Guy that has all the money.!  

[WastedLTC]

Has anyone gotten a refund on hosting with KnC and switched over to another provider successfully?

I asked if I could get a refund for hosting and just ship the unit but they will offer NO REFUNDS.  period.   They wouldn't budge and that's that.   I'm waiting it out (for now)

But they still refund for November orders, correct?

She did mention that October units, so I think November units can be refunded.  I can't say for sure.   Then again, if you have a november unit you can get a refund in a number of ways so I don't see why they would deny you.   I'm sure I could try to get a charge back since they did not deliver the two units yet and have no ETA but I think that is jumping the gun.   As far as paying out 1 BTC for each day,  I've been mining for almost 24 hours and it looks like I'll be just under 1 BTC.   I did have some down time so that makes me think its fair but not ideal.  I'm sure the guys at KNC have not slept.