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[aesma]

Hello.

I have provided the documents for Tier 3 verification last Friday. When can I expect to be verified ? I will reach my monthly funding limit very soon.

Today I'm Tier 3 verified, so it took one week, reasonable time overall.

[1715195442]

1715195442

[aesma]

However, I've now been affected by the infamous spikes. Can someone explain again what happens in these cases ? Or point me out to the page of this thread explaining it ?

I have a several days old long position on BTC that is giving me headaches as it has been in the red all along. I have a sell order at €2,454 for 1.33BTC. I look at the widget on my phone tracking Kraken price and see the high of the last 24h at 2535€, thinking, hurrah, my position has closed and earned me some money !

Alas, the position is still opened and in the red...

Should I open a ticket or is this hopeless ?

[jeffytune]

Dear Kraken,

Why is your support so slow ? My account has been locked for 5 days, why does it take so long to unlock it ? Isn't there any phone number to call to reach you and resolve this issue ?

Please, I beg you, unlock my account.

Ticket Number : 368245

Regards,

Khad

Behave like a customer not a beggar.

[jeffytune]

However, I've now been affected by the infamous spikes. Can someone explain again what happens in these cases ? Or point me out to the page of this thread explaining it ?

I have a several days old long position on BTC that is giving me headaches as it has been in the red all along. I have a sell order at €2,454 for 1.33BTC. I look at the widget on my phone tracking Kraken price and see the high of the last 24h at 2535€, thinking, hurrah, my position has closed and earned me some money !

Alas, the position is still opened and in the red...

Should I open a ticket or is this hopeless ?

Hopeless!

Because kraken is a SHIT EXCHANGE.

[not.you]

However, I've now been affected by the infamous spikes. Can someone explain again what happens in these cases ? Or point me out to the page of this thread explaining it ?

I have a several days old long position on BTC that is giving me headaches as it has been in the red all along. I have a sell order at €2,454 for 1.33BTC. I look at the widget on my phone tracking Kraken price and see the high of the last 24h at 2535€, thinking, hurrah, my position has closed and earned me some money !

Alas, the position is still opened and in the red...

Should I open a ticket or is this hopeless ?

I was under the impression that the spikes were a chart problem and not an order problem.  In other words, the price didn't actually hit what the spike says it hit, thus the order didn't fill.

[sadhiq]

I don't understand if it's me or Kraken, but whatever amount I'm trying to withdraw to another LTC address, I got the "invalid amount" error; whatever trade I'm trying to do (in this case selling some LTC), I got the "insufficient funds" error.
I'm tier 2 verified, so this shouldn't be a problem. Never made any operation except deposit some LTC. Can anyone explain me what I can actually do because I feel kinda stuck.
(I already opened a ticket...but don't really want to wait 5 weeks for an answer... )

[aesma]

In overview, balances, do you see your LTC coins ?

[sadhiq]

In overview, balances, do you see your LTC coins ?

Yes

[borya2002]

Dear Kraken,

Why is your support so slow ? My account has been locked for 5 days, why does it take so long to unlock it ? Isn't there any phone number to call to reach you and resolve this issue ?

Please, I beg you, unlock my account.

Ticket Number : 368245

Regards,

Khad

Behave like a customer not a beggar.

The same problems and I have 5 days waiting, I do not understand what's going on there they have

[Dargo]

However, I've now been affected by the infamous spikes. Can someone explain again what happens in these cases ? Or point me out to the page of this thread explaining it ?

I have a several days old long position on BTC that is giving me headaches as it has been in the red all along. I have a sell order at €2,454 for 1.33BTC. I look at the widget on my phone tracking Kraken price and see the high of the last 24h at 2535€, thinking, hurrah, my position has closed and earned me some money !

Alas, the position is still opened and in the red...

Should I open a ticket or is this hopeless ?

Open a ticket and post the ticket number.

[Dargo]

I don't understand if it's me or Kraken, but whatever amount I'm trying to withdraw to another LTC address, I got the "invalid amount" error; whatever trade I'm trying to do (in this case selling some LTC), I got the "insufficient funds" error.
I'm tier 2 verified, so this shouldn't be a problem. Never made any operation except deposit some LTC. Can anyone explain me what I can actually do because I feel kinda stuck.
(I already opened a ticket...but don't really want to wait 5 weeks for an answer... )

Do you have other pending orders to sell LTC? If so you cannot sell or withdraw any assets that you have sell orders for and would need to cancel those other orders before withdrawing or making new orders. If that's not the issue, then please post your ticket number.

[Dargo]

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.

So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)

Notice how Dargo just glosses over this fact. Seriously, how the fuck does an exchange get away with this. They send email responses informing the user that they are "investigating" the problem. Fucking liars. They have known about it for years, and choose to not fix the problem.  

For the 6 time of asking.......  @Dargo. Stop being a pathetic coward and answer this......    WHAT AUTHORITY DOES KRAKEN ANSWER TO?

Not trying to gloss anything over, just not going to speculate on the cause if I'm not certain what it is.

Do you really think I'm scared of your question? No, it's rather that the question is so vague that I don't know what you are asking and I'm focusing my time on clients I can help (as I have explained I can't help you any further without the ticket number that you refuse to give). There is no single authority that we "answer to," whatever that is supposed to mean. We adhere to a complicated variety of rules set by many different regulatory agencies, many of which are country-specific. 

[jeffytune]

I don't understand if it's me or Kraken, but whatever amount I'm trying to withdraw to another LTC address, I got the "invalid amount" error; whatever trade I'm trying to do (in this case selling some LTC), I got the "insufficient funds" error.
I'm tier 2 verified, so this shouldn't be a problem. Never made any operation except deposit some LTC. Can anyone explain me what I can actually do because I feel kinda stuck.
(I already opened a ticket...but don't really want to wait 5 weeks for an answer... )

Do you have other pending orders to sell LTC? If so you cannot sell or withdraw any assets that you have sell orders for and would need to cancel those other orders before withdrawing or making new orders. If that's not the issue, then please post your ticket number.

Why don't you fix the problem at Kraken?

You are just making people fool by asking them to post ticket number here. WHY THE SHOULD?

Is this forum your official customer service center?

What about those who are not here?

You are nothing but a JOKER.

[stereotype]

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.

So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)

Notice how Dargo just glosses over this fact. Seriously, how the fuck does an exchange get away with this. They send email responses informing the user that they are "investigating" the problem. Fucking liars. They have known about it for years, and choose to not fix the problem.  

For the 6 time of asking.......  @Dargo. Stop being a pathetic coward and answer this......    WHAT AUTHORITY DOES KRAKEN ANSWER TO?

Not trying to gloss anything over, just not going to speculate on the cause if I'm not certain what it is.

Do you really think I'm scared of your question? No, it's rather that the question is so vague that I don't know what you are asking and I'm focusing my time on clients I can help (as I have explained I can't help you any further without the ticket number that you refuse to give). There is no single authority that we "answer to," whatever that is supposed to mean. We adhere to a complicated variety of rules set by many different regulatory agencies, many of which are country-specific. 

You are still speculating after years? Really? I lose ~400 euros on a trading engine that you are still speculating to what the problem is?....and then ignore 3 of my 'support' tickets. Fuck you Kraken.
@Dargo Name those regulatory agencies here.

[Reeko90]

Hello, i'm verified on tier 3, beacause i'm from germany. I already paid money on my Kraken account and already did withdrawls with Ether and Bitcoins. I know the first time takes a bit longer but, on the 1st June 2017 i requested a withdrawal (€uro, SEPA) to my Fidor Bank Account and it's still "on hold"! I wrote emails to the support, but i got always the same answer:
"Hello, Apologies for the delay. Your deposit has been credited to your account. Thanks for your patience and please feel free to contact us again anytime. Best, Suki (Client Engagement Specialist)"

This is actually not true. Withdrawl is still on hold for over 16 DAYS! I didn't recieved payment. This is very unusual, because it should take maximum 5 days, and now it's over a half month!

It seems like that nobody from kraken cares to solve this problem. I appreciate that they do a hard job and and they're overloaded with supportquestions. But 16 days are too long! This is so unfair. I'm desperately frustrated! I'm a student and need my money now to pay my tution fees in the next Week. My support ticket numbers are "351123" and "358947". Is there a possibility to accelerate this transaction?

[Khad]

@Dargo is kraken open right now ? any chance they could unlock my account ? I mean, ticket is open since monday, all info provided, I just need one dude to click the unlock button. Could this be achieved today ? Last time I had to open a ticket it took 3 weeks to get an answer, let's break a record !

[azzur]

Hi Dargo

Still trying to get my corporate account set up. They are taking forever. Ticket #302777.

Appreciate if they can move it along faster.

[stereotype]

Hi Dargo

Still trying to get my corporate account set up. They are taking forever. Ticket #302777.

Appreciate if they can move it along faster.

You trust your corporate money, with this shower of shit?

[jeffytune]

Hi Dargo

Still trying to get my corporate account set up. They are taking forever. Ticket #302777.

Appreciate if they can move it along faster.

You trust your corporate money, with this shower of shit?

haha
You made my day!

Where is JOKER?

[darleen]

Hello,

Drago can you please help me?
I have been waiting for the Verification Tier 2 for over 3 weeks now!!
I have written in these 3 weeks now 3 times to the support and did not get a single answer! Since 3 weeks!!!
That can not be true! What is this for a customer support if you can not use kraken for over three weeks and did not get an answer?

Thank you!

regards
darleen