[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[KrakenTrader]

@DARGO

Are you aware of IF there is anything the Kraken devs are currently working on to reduce the many problems (lagging) with their trading engine when it's under load
As we all know, creating new orders or even closing positions at kraken.com most of the time does not work when markets start moving.

Dargo, this is a serious issue and costs us money - and here it stops being acceptable. Many long standing btctalk+kraken members are living with these problems.
It's being talked about not positively in chats between reputable traders on the net and in real life meetups.

Kraken is already loosing it's once excellent credibility. We can only hope Kraken takes the right measures to provide fast working solutions.
Otherwise - there is going to be no light at the end of the tunnel, but a train !


Things which need urgent fixing by Kraken.com :

1 Invest in an excellent and experienced  team of coders who know what they are doing, to urgently optimize Kraken's trading engine - it lacks basic functionality and gets completely overwhelmed (lagging) once traffic rises
2 Invest in Development and enforcement of a professional Customer support strategy
3 Employ more professional support staff and train them on Kraken-typical critical issues
4 Drastically lower the time to respond to client's support tickets of your customers. (No canned responses.)


Kraken is earning heavily on trading fees and accumulating profits. Time to do the necessary ! Patience has an end.

A once happy Kraken Client

(Please, forward to Jesse Powell and Kraken Management Team. Thanks)

[poordeveloper]

Have you considered adding live chat support?

I'd support this idea - however this is most likely not on Kraken's priority list.

Their support would be much more efficient.

[torrentco]

do people still experiencing the wire transfer issues?
cause a month back everybody was crying about how their wire still not in their accounts after several weeks.
i now need to make a wire to kraken but a little afraid if it is still the case.
by the way their new server looks much better.i am experiencing musch less lag.

[condoras]

@DARGO

Are you aware of IF there is anything the Kraken devs are currently working on to reduce the many problems (lagging) with their trading engine when it's under load
As we all know, creating new orders or even closing positions at kraken.com most of the time does not work when markets start moving.

Dargo, this is a serious issue and costs us money - and here it stops being acceptable. Many long standing btctalk+kraken members are living with these problems.
It's being talked about not positively in chats between reputable traders on the net and in real life meetups.

Kraken is already loosing it's once excellent credibility. We can only hope Kraken takes the right measures to provide fast working solutions.
Otherwise - there is going to be no light at the end of the tunnel, but a train !


Things which need urgent fixing by Kraken.com :

1 Invest in an excellent and experienced  team of coders who know what they are doing, to urgently optimize Kraken's trading engine - it lacks basic functionality and gets completely overwhelmed (lagging) once traffic rises
2 Invest in Development and enforcement of a professional Customer support strategy
3 Employ more professional support staff and train them on Kraken-typical critical issues
4 Drastically lower the time to respond to client's support tickets of your customers. (No canned responses.)


Kraken is earning heavily on trading fees and accumulating profits. Time to do the necessary ! Patience has an end.

A once happy Kraken Client

(Please, forward to Jesse Powell and Kraken Management Team. Thanks)

Not only +1 to this post but probably +5! I totally agree with it and i hope that this update that you announce couple days earlier to solve (at least) the half of these issues.
Things are getting worse every day that passes with lagging, posting duplicate orders, wrong balances and almost an hour to place/cansel orders.

I will not mention Support because some things are simply out of their hands. For sure Kraken needs more people but if the platform/software is problimatic, what Support can do?
Almost nothing i suppose...

do people still experiencing the wire transfer issues?
cause a month back everybody was crying about how their wire still not in their accounts after several weeks.
i now need to make a wire to kraken but a little afraid if it is still the case.
by the way their new server looks much better.i am experiencing musch less lag.

I don't know about Wire Deposits since i didn't make any until now, i make though yesterday a Wire Withdraw and waiting to see when it will be credit to my bank account.
As for the lagg, just before i post here i "manage" to cancel an order of mine. It took me almost an hour to do this...

[kraken-elizabeth]

... Yes, there are many complaints here and we listen to all of them and are working to improve things. Keep in mind, though, that clients generally only come here to report the bad experiences and not the good ones and the majority of our clients do not have these issues.  

A few weeks ago I asked in this thread about the possibility of adding a USDT/EUR trading pair
(as of now Kraken only offers USDT/USD). Have you thought about adding a USDT/EUR trading pair?

I´m sure people would trade it and it shouldn´t be too much work for your developers as you have
already integrated Tether anyway.

Thank you for considering this feature request!

Thanks for your suggestion - it is noted!

At the moment I can only refer you to this article: https://blog.kraken.com/post/1234/announcement-delisting-pairs-and-temporary-suspension-of-advanced-order-types/

[StormTrader]

Still no response from you and still my funds are being held by you??

These funds were withdrawn from you on the 28th September??

I am tier 3 verified so I cannot see the issue?

PLEASE RESPOND!

Good day,

Thank your for escalating my ticket but my payment has still not been finalized. I received the below response on 10 October, but never heard anything further:
   
Elisha T. (Kraken Support)
Oct 10, 11:33 PDT

Thank you for contacting Kraken regarding this matter. This ticket has been escalated, and is set to Urgent, our highest priority. It is being reviewed by our Fidor group to determine how to move your withdrawal forward.

Respectfully,

Elisha T.
Kraken Client Engagement

I would please like an explanation why my withdrawal is being delayed this long?

Regards,

MJ

Good day,

I have made a withdrawal of 14k euros on 28 Septemeber to my personal bank account and the status say sending now for past 10 days.

I have still have not received my money into my account and I can also not cancel the withdrawal.

My ticket number is 732162

Could you please let me know what seems to be the hold up.

Thank you in advance.

Thank you for letting us know - this ticket has been escalated.

[kraken-protocol]

Hi I need your help!


When sending btc from a wallet on my Kraken account I entered a bitcon cash address always kraken .. the address i provided is them and starts for 1 as for the bitcoin addresses .... do not ask me how i did but it is success!

Now the wallet transaction is confirmed I checked on blockchian and it's no expense, but there's no btc track on kraken's account.
 ....
 Is it possible that Exchange Kraken credits them to my BTC balance on the site, or does it return to one of the addresses from which they left in order to retrieve them?
I wrote to Kraken's support but did not prove to be very helpful.

who can help me?

Pigi66 from Italy

Hello pigi66,

Please contact support and open a ticket on the matter at:

https://support.kraken.com/hc/requests/new

Please note we have also published a statements regarding bitcoin cash on our blog --

at:

https://blog.kraken.com/post/1150/bitcoin-cash-and-a-critical-alert-for-bitcoin-margin-traders/

and

https://blog.kraken.com/post/1183/bitcoin-cash-and-a-critical-alert-for-margin-traders-part-2-2/

See also:

https://blog.kraken.com/post/1191/kraken-enables-bitcoin-cash-bch-deposits-and-withdrawals/

Thank you for choosing Kraken!

 

[pigi66]

hi I opened a ticket this its number Request # 730986.
The answer disappointed me.
 again I entered a bch address instead of a btc address. the transaction is approved so i imagine that the bitcoins are at kraken. the transcription took place on October 7 the same day I moved bch for the same amount always on kraken. bchs have been transferred regularly while btc does not appear on the account. is there no solution? the addresses are always kraken please help me. pigi66

[jchi2210]

Sorry if this is a stupid question, but can someone tell me how I can set up a order so that I will sell an exact amount of BTC if the price of BTC falls below a specified amount?

So say I create a new order with 1 BTC. I specify that I want that 1 bitcoin to sell if bitcoin drops to 5300 USD. Anyone have advice how to set that up on Kraken?

[thenarog]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not.  

Its seems to me , that's essential to let know to all, that kraken is a bad website. They want to scam you it's obvious now.
I will make a complain on authority, i will never let down this story.

Now, i know it's going to happen. More and more people complains about kraken. Soon, they will piss off wrong people. And they will be attack and it will be the end of kraken.

Get your money back soon as possible and close your account. Don't lose time to do it.
@kraken-septimus , it's time to talk and to act.

@thenarog - You have been requesting that we change the email address on the account, which you say you no longer have access to, so you can create a withdrawal address and withdraw the funds (for security our system requires email confirmation of new withdrawal address). In such a case we require evidence that you are the true owner of the account. This is necessary to help prevent theft of account funds. We have asked you many times to provide and ID confirmation photo so we have evidence that you are the true account owner. I know you claim to have submitted this, but we haven't received it. We have only received from you photos showing that you are able to log into the account, but this doesn't show that you are the true owner of the account. It only shows that you have the login credentials of the account.

Asking for confirmation that you are the true owner of the account is certainly not being an irresponsible custodian of the money in the account. All we need to resolve this situation is for you to provide the requested confirmation of your identity. Please provide this confirmation and we can move forward. Without it there can be no progress. Although it's unnecessary, you are welcome to contact any authorities you think are appropriate in this case. We would be happy to explain the situation to anyone, but the end result would be the same since we would still need confirmation of your identity.

@Dargo

I send all the papers 3 times already. What if i send it again ? What make me trust you to finally access to my demand ?
3 times, and you answered me the same thing 1 month later "we have nothing"., 3 times in the row.

I know if i send you again papers, you will don't answer me.

Find an another way.

1 / change my email adress , finally.
2 / transfer my funds to another verified account.
3 / Close my account and get me my coins back.

For reminder , you said to me this :

""We can not transfer your coins to your other unverified account. Please log in to your 'new' account, create address under Funding > Deposit, then log in to your 'old' account and transfer funds. Please get verified if needed.
Best regards,
Chug"

[misterpok]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not.  

Its seems to me , that's essential to let know to all, that kraken is a bad website. They want to scam you it's obvious now.
I will make a complain on authority, i will never let down this story.

Now, i know it's going to happen. More and more people complains about kraken. Soon, they will piss off wrong people. And they will be attack and it will be the end of kraken.

Get your money back soon as possible and close your account. Don't lose time to do it.
@kraken-septimus , it's time to talk and to act.

@thenarog - You have been requesting that we change the email address on the account, which you say you no longer have access to, so you can create a withdrawal address and withdraw the funds (for security our system requires email confirmation of new withdrawal address). In such a case we require evidence that you are the true owner of the account. This is necessary to help prevent theft of account funds. We have asked you many times to provide and ID confirmation photo so we have evidence that you are the true account owner. I know you claim to have submitted this, but we haven't received it. We have only received from you photos showing that you are able to log into the account, but this doesn't show that you are the true owner of the account. It only shows that you have the login credentials of the account.

Asking for confirmation that you are the true owner of the account is certainly not being an irresponsible custodian of the money in the account. All we need to resolve this situation is for you to provide the requested confirmation of your identity. Please provide this confirmation and we can move forward. Without it there can be no progress. Although it's unnecessary, you are welcome to contact any authorities you think are appropriate in this case. We would be happy to explain the situation to anyone, but the end result would be the same since we would still need confirmation of your identity.

@Dargo

I send all the papers 3 times already. What if i send it again ? What make me trust you to finally access to my demand ?
3 times, and you answered me the same thing 1 month later "we have nothing"., 3 times in the row.

I know if i send you again papers, you will don't answer me.

Find an another way.

1 / change my email adress , finally.
2 / transfer my funds to another verified account.
3 / Close my account and get me my coins back.

For reminder , you said to me this :

""We can not transfer your coins to your other unverified account. Please log in to your 'new' account, create address under Funding > Deposit, then log in to your 'old' account and transfer funds. Please get verified if needed.
Best regards,
Chug"

So kraken its a scam ?

[Retired]

Sorry if this is a stupid question, but can someone tell me how I can set up a order so that I will sell an exact amount of BTC if the price of BTC falls below a specified amount?

So say I create a new order with 1 BTC. I specify that I want that 1 bitcoin to sell if bitcoin drops to 5300 USD. Anyone have advice how to set that up on Kraken?

That's a limit order. Just sell at a specific price.

[chefkolonel]

Hey guys, so its not only me who cannot trade normal anymore? Have to put my order at least for 5-6 times in will it go trough...

something with there api??

800: No response from API
What it means: We’re failing to get a response from the exchange’s API. This usually gets resolved with time.
What you can do: Wait and try again.


820: Internal error
What it means: Our service failed for an unpredictable reason, for example the response from the exchange’s API was garbled.
What you can do: Wait and try again. If it happens repeatedly, please contact support.

@DARGO

Are you aware of IF there is anything the Kraken devs are currently working on to reduce the many problems (lagging) with their trading engine when it's under load
As we all know, creating new orders or even closing positions at kraken.com most of the time does not work when markets start moving.

Dargo, this is a serious issue and costs us money - and here it stops being acceptable. Many long standing btctalk+kraken members are living with these problems.
It's being talked about not positively in chats between reputable traders on the net and in real life meetups.

Kraken is already loosing it's once excellent credibility. We can only hope Kraken takes the right measures to provide fast working solutions.
Otherwise - there is going to be no light at the end of the tunnel, but a train !


Things which need urgent fixing by Kraken.com :

1 Invest in an excellent and experienced  team of coders who know what they are doing, to urgently optimize Kraken's trading engine - it lacks basic functionality and gets completely overwhelmed (lagging) once traffic rises
2 Invest in Development and enforcement of a professional Customer support strategy
3 Employ more professional support staff and train them on Kraken-typical critical issues
4 Drastically lower the time to respond to client's support tickets of your customers. (No canned responses.)


Kraken is earning heavily on trading fees and accumulating profits. Time to do the necessary ! Patience has an end.

A once happy Kraken Client

(Please, forward to Jesse Powell and Kraken Management Team. Thanks)

[thenarog]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not.  

Its seems to me , that's essential to let know to all, that kraken is a bad website. They want to scam you it's obvious now.
I will make a complain on authority, i will never let down this story.

Now, i know it's going to happen. More and more people complains about kraken. Soon, they will piss off wrong people. And they will be attack and it will be the end of kraken.

Get your money back soon as possible and close your account. Don't lose time to do it.
@kraken-septimus , it's time to talk and to act.

@thenarog - You have been requesting that we change the email address on the account, which you say you no longer have access to, so you can create a withdrawal address and withdraw the funds (for security our system requires email confirmation of new withdrawal address). In such a case we require evidence that you are the true owner of the account. This is necessary to help prevent theft of account funds. We have asked you many times to provide and ID confirmation photo so we have evidence that you are the true account owner. I know you claim to have submitted this, but we haven't received it. We have only received from you photos showing that you are able to log into the account, but this doesn't show that you are the true owner of the account. It only shows that you have the login credentials of the account.

Asking for confirmation that you are the true owner of the account is certainly not being an irresponsible custodian of the money in the account. All we need to resolve this situation is for you to provide the requested confirmation of your identity. Please provide this confirmation and we can move forward. Without it there can be no progress. Although it's unnecessary, you are welcome to contact any authorities you think are appropriate in this case. We would be happy to explain the situation to anyone, but the end result would be the same since we would still need confirmation of your identity.

@Dargo

I send all the papers 3 times already. What if i send it again ? What make me trust you to finally access to my demand ?
3 times, and you answered me the same thing 1 month later "we have nothing"., 3 times in the row.

I know if i send you again papers, you will don't answer me.

Find an another way.

1 / change my email adress , finally.
2 / transfer my funds to another verified account.
3 / Close my account and get me my coins back.

For reminder , you said to me this :

""We can not transfer your coins to your other unverified account. Please log in to your 'new' account, create address under Funding > Deposit, then log in to your 'old' account and transfer funds. Please get verified if needed.
Best regards,
Chug"

So kraken its a scam ?

85 % chance. 8 month that i'm dealing with them. I gave them papers, all they want. They don't want to get my coins back.
They know that i will close my account, and they ask me to get verified. Cleary no sens.
So they keep my money and i can't do anything.

They knew about the problem tor2mail (service are down since 6 months) and they used it for their advantage. I'm not the only one with this problem.
Now, they got me and enjoy it. Just for an email problem (not my fault if tor2mail is down !) and they repeat me,
" it's complicate to change an email adress". Joke of the year...

I had the same problem on Poloniex. They gave me a quick solution : new account, 2FA authentification and i can transfer my funds using 2FA authentification. Now, everything is fine.
Strange, Kraken don't want to use the same solution.
 
Kraken destroy my life because of this. I'm asking all the people who have money on Kraken. Get out of it fast, very fast.
I'm dying because of them. 

[demiculus]

Okay so this is the first exchange that I started with. It was good until I used other exchanges...

Now it isn't as good as I thought of it to be.

I keep getting "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary."

I have to do the same order 5 times in order for it to go through. This never happens in the other exchanges that I am using.

So kraken I like you guys and your support on my idiotness was really good so I wan't to continue using you guys. But since putting an order is a pain I will switch my activity to other exchanges.

Reach out to me when you've fixed the problem and our orders start actually going in on the first time.

[Serpens66]

Sorry if this is a stupid question, but can someone tell me how I can set up a order so that I will sell an exact amount of BTC if the price of BTC falls below a specified amount?

So say I create a new order with 1 BTC. I specify that I want that 1 bitcoin to sell if bitcoin drops to 5300 USD. Anyone have advice how to set that up on Kraken?

Stop Limit order.
But this in addtiion to other "advanced orders" was disabled by Kraken two months ago.
So you are not able to place this kind of order at Kraken. Use eg. Bitfinex for this.

[bernard75]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not. 

Its seems to me , that's essential to let know to all, that kraken is a bad website. They want to scam you it's obvious now.
I will make a complain on authority, i will never let down this story.

Now, i know it's going to happen. More and more people complains about kraken. Soon, they will piss off wrong people. And they will be attack and it will be the end of kraken.

Get your money back soon as possible and close your account. Don't lose time to do it.
@kraken-septimus , it's time to talk and to act.

@thenarog - You have been requesting that we change the email address on the account, which you say you no longer have access to, so you can create a withdrawal address and withdraw the funds (for security our system requires email confirmation of new withdrawal address). In such a case we require evidence that you are the true owner of the account. This is necessary to help prevent theft of account funds. We have asked you many times to provide and ID confirmation photo so we have evidence that you are the true account owner. I know you claim to have submitted this, but we haven't received it. We have only received from you photos showing that you are able to log into the account, but this doesn't show that you are the true owner of the account. It only shows that you have the login credentials of the account.

Asking for confirmation that you are the true owner of the account is certainly not being an irresponsible custodian of the money in the account. All we need to resolve this situation is for you to provide the requested confirmation of your identity. Please provide this confirmation and we can move forward. Without it there can be no progress. Although it's unnecessary, you are welcome to contact any authorities you think are appropriate in this case. We would be happy to explain the situation to anyone, but the end result would be the same since we would still need confirmation of your identity.

@Dargo

I send all the papers 3 times already. What if i send it again ? What make me trust you to finally access to my demand ?
3 times, and you answered me the same thing 1 month later "we have nothing"., 3 times in the row.

I know if i send you again papers, you will don't answer me.

Find an another way.

1 / change my email adress , finally.
2 / transfer my funds to another verified account.
3 / Close my account and get me my coins back.

For reminder , you said to me this :

""We can not transfer your coins to your other unverified account. Please log in to your 'new' account, create address under Funding > Deposit, then log in to your 'old' account and transfer funds. Please get verified if needed.
Best regards,
Chug"

So kraken its a scam ?

85 % chance. 8 month that i'm dealing with them. I gave them papers, all they want. They don't want to get my coins back.
They know that i will close my account, and they ask me to get verified. Cleary no sens.
So they keep my money and i can't do anything.

They knew about the problem tor2mail (service are down since 6 months) and they used it for their advantage. I'm not the only one with this problem.
Now, they got me and enjoy it. Just for an email problem (not my fault if tor2mail is down !) and they repeat me,
" it's complicate to change an email adress". Joke of the year...

I had the same problem on Poloniex. They gave me a quick solution : new account, 2FA authentification and i can transfer my funds using 2FA authentification. Now, everything is fine.
Strange, Kraken don't want to use the same solution.
 
Kraken destroy my life because of this. I'm asking all the people who have money on Kraken. Get out of it fast, very fast.
I'm dying because of them.

Why dont you simply verify again? You have done it before, right?

[thenarog]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not. 

Its seems to me , that's essential to let know to all, that kraken is a bad website. They want to scam you it's obvious now.
I will make a complain on authority, i will never let down this story.

Now, i know it's going to happen. More and more people complains about kraken. Soon, they will piss off wrong people. And they will be attack and it will be the end of kraken.

Get your money back soon as possible and close your account. Don't lose time to do it.
@kraken-septimus , it's time to talk and to act.

@thenarog - You have been requesting that we change the email address on the account, which you say you no longer have access to, so you can create a withdrawal address and withdraw the funds (for security our system requires email confirmation of new withdrawal address). In such a case we require evidence that you are the true owner of the account. This is necessary to help prevent theft of account funds. We have asked you many times to provide and ID confirmation photo so we have evidence that you are the true account owner. I know you claim to have submitted this, but we haven't received it. We have only received from you photos showing that you are able to log into the account, but this doesn't show that you are the true owner of the account. It only shows that you have the login credentials of the account.

Asking for confirmation that you are the true owner of the account is certainly not being an irresponsible custodian of the money in the account. All we need to resolve this situation is for you to provide the requested confirmation of your identity. Please provide this confirmation and we can move forward. Without it there can be no progress. Although it's unnecessary, you are welcome to contact any authorities you think are appropriate in this case. We would be happy to explain the situation to anyone, but the end result would be the same since we would still need confirmation of your identity.

@Dargo

I send all the papers 3 times already. What if i send it again ? What make me trust you to finally access to my demand ?
3 times, and you answered me the same thing 1 month later "we have nothing"., 3 times in the row.

I know if i send you again papers, you will don't answer me.

Find an another way.

1 / change my email adress , finally.
2 / transfer my funds to another verified account.
3 / Close my account and get me my coins back.

For reminder , you said to me this :

""We can not transfer your coins to your other unverified account. Please log in to your 'new' account, create address under Funding > Deposit, then log in to your 'old' account and transfer funds. Please get verified if needed.
Best regards,
Chug"

So kraken its a scam ?

85 % chance. 8 month that i'm dealing with them. I gave them papers, all they want. They don't want to get my coins back.
They know that i will close my account, and they ask me to get verified. Cleary no sens.
So they keep my money and i can't do anything.

They knew about the problem tor2mail (service are down since 6 months) and they used it for their advantage. I'm not the only one with this problem.
Now, they got me and enjoy it. Just for an email problem (not my fault if tor2mail is down !) and they repeat me,
" it's complicate to change an email adress". Joke of the year...

I had the same problem on Poloniex. They gave me a quick solution : new account, 2FA authentification and i can transfer my funds using 2FA authentification. Now, everything is fine.
Strange, Kraken don't want to use the same solution.
 
Kraken destroy my life because of this. I'm asking all the people who have money on Kraken. Get out of it fast, very fast.
I'm dying because of them.

Why dont you simply verify again? You have done it before, right?

I did it 3 times. The first time, i give the papers, no answer for one month. I contacted them again , the new guy from support ask again for papers.
i gave him. No response for one month. Third time, new guy from kraken support ask me to make a new account and to transfer coins. I did it, nothing works. He ask for papers again. I gave it to him.

No response again for 2 month. "It's complicated to change an email adress".
And now AGAIN, they ask me for papers... To make me wait again for nothing.

I try to propose multiple solution (new account, 2fa authentification...), nothing works with them.

Now they ask me again for papers, to make me wait again and in one month a new guy from kraken support will ask for the same thing , and again and again.

In poloniex, the same problem was resolved in one month.
Kraken knows that i will not stay on the website, so they blocking my money. A nightmare.
If someone can help, contact me , i'm dying because of this situation. Kraken do it this way, because they want to break me, and keep my money.

You can't imagine the pain.

 

[JammyJimmy69]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not. 

Its seems to me , that's essential to let know to all, that kraken is a bad website. They want to scam you it's obvious now.
I will make a complain on authority, i will never let down this story.

Now, i know it's going to happen. More and more people complains about kraken. Soon, they will piss off wrong people. And they will be attack and it will be the end of kraken.

Get your money back soon as possible and close your account. Don't lose time to do it.
@kraken-septimus , it's time to talk and to act.

@thenarog - You have been requesting that we change the email address on the account, which you say you no longer have access to, so you can create a withdrawal address and withdraw the funds (for security our system requires email confirmation of new withdrawal address). In such a case we require evidence that you are the true owner of the account. This is necessary to help prevent theft of account funds. We have asked you many times to provide and ID confirmation photo so we have evidence that you are the true account owner. I know you claim to have submitted this, but we haven't received it. We have only received from you photos showing that you are able to log into the account, but this doesn't show that you are the true owner of the account. It only shows that you have the login credentials of the account.

Asking for confirmation that you are the true owner of the account is certainly not being an irresponsible custodian of the money in the account. All we need to resolve this situation is for you to provide the requested confirmation of your identity. Please provide this confirmation and we can move forward. Without it there can be no progress. Although it's unnecessary, you are welcome to contact any authorities you think are appropriate in this case. We would be happy to explain the situation to anyone, but the end result would be the same since we would still need confirmation of your identity.

@Dargo

I send all the papers 3 times already. What if i send it again ? What make me trust you to finally access to my demand ?
3 times, and you answered me the same thing 1 month later "we have nothing"., 3 times in the row.

I know if i send you again papers, you will don't answer me.

Find an another way.

1 / change my email adress , finally.
2 / transfer my funds to another verified account.
3 / Close my account and get me my coins back.

For reminder , you said to me this :

""We can not transfer your coins to your other unverified account. Please log in to your 'new' account, create address under Funding > Deposit, then log in to your 'old' account and transfer funds. Please get verified if needed.
Best regards,
Chug"

So kraken its a scam ?

85 % chance. 8 month that i'm dealing with them. I gave them papers, all they want. They don't want to get my coins back.
They know that i will close my account, and they ask me to get verified. Cleary no sens.
So they keep my money and i can't do anything.

They knew about the problem tor2mail (service are down since 6 months) and they used it for their advantage. I'm not the only one with this problem.
Now, they got me and enjoy it. Just for an email problem (not my fault if tor2mail is down !) and they repeat me,
" it's complicate to change an email adress". Joke of the year...

I had the same problem on Poloniex. They gave me a quick solution : new account, 2FA authentification and i can transfer my funds using 2FA authentification. Now, everything is fine.
Strange, Kraken don't want to use the same solution.
 
Kraken destroy my life because of this. I'm asking all the people who have money on Kraken. Get out of it fast, very fast.
I'm dying because of them.

Why dont you simply verify again? You have done it before, right?

I did it 3 times. The first time, i give the papers, no answer for one month. I contacted them again , the new guy from support ask again for papers.
i gave him. No response for one month. Third time, new guy from kraken support ask me to make a new account and to transfer coins. I did it, nothing works. He ask for papers again. I gave it to him.

No response again for 2 month. "It's complicated to change an email adress".
And now AGAIN, they ask me for papers... To make me wait again for nothing.

I try to propose multiple solution (new account, 2fa authentification...), nothing works with them.

Now they ask me again for papers, to make me wait again and in one month a new guy from kraken support will ask for the same thing , and again and again.

In poloniex, the same problem was resolved in one month.
Kraken knows that i will not stay on the website, so they blocking my money. A nightmare.
If someone can help, contact me , i'm dying because of this situation. Kraken do it this way, because they want to break me, and keep my money.

You can't imagine the pain.

 

I feel for you. A friend of min lost over £20,000 in BTC and ETH all because he logged onto Kraken from his iPad in Luxembourg. They took this as a hacking attempt and disabled his account. He sent all the paperwork over again multiple times and they have now just closed his account with him losing £20,000! Since it's all unregulated, there's nothing he can do about it.

I withdrew everything from Kraken last month, it looks like they're doing a "Bittrex" and I got out just in time.

Guys... If you have anything of value on Kraken now, withdraw it all immedately and send a note telling them to go and fuck themselves.

Kraken was one of the best exchanges and now it's by far the worst. I think it'll be gone within a few months so don't wait too long!

[irlandescoin]

will Bitcoin Gold be on kraken?