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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607076 times)
thenarog
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November 09, 2017, 04:07:44 PM
 #5381

well yes , yesterday my kraken account was compromised , hackers got access to my email address , but i hope i was fast enough to change the password.

yesterday kraken webiste was extremely slow , and many times i got timeout error , but i was able to change kraken account password , but by that time hackers was able to add two factor authentication so now even if i change the password unable to log in , to bypass two factor authentication i must write to support ,

hackers was in my kraken account about 15 mins, but as i said , website was extremely slow.  i have not received any more emails (that bitcoin withdrawal address has been added ,or withdrawal initiated ) , the only think that im afraid of is API keys , is hackers was able to generate API keys what they can do with it ??  can they exchange 14k euros to bitcoin and withdraw ? (even then they must add new bitcoin address and confirm it trough email) this also needed via API control ? i have never used API in the past and and know very little about it.

Hi justas696661. If you haven't already please open a ticket and here. Please indicate in the subject that you have been hacked and escalate that ticket using this form.

Just to provide an impartial review of my experience:

New to kraken. Transferred money. Needed more verification which was my error. Contacted support. WOW!!! Fastest support ever. Really needs to be mentioned. I've never experienced such great customer support. Multiple emails all answered in less than an hour. Verified and money released extemely fast.

Yes, the website has been a bit slow and accessing it a few days ago was near impossible. But these things happen and yes it is something that has to be worked on. What I care about is customer support though and that my money is safe and that if I have any issue or a question I know it can be resolved fast. That's what matters most. What use is a website that works fast that if you have withdrawal issues or your money isn't safe or you can't get support to get verified etc.

I can see how some of you are annoyed with Kraken's shortcomings but in terms of customer support my experience has been very impressive. Try contacting Coinbase to resolve an issue and you'll wait a week for a useless copy/paste.

Hi Inspector_Cypto. Thanks for the kind words!

So kraken-septimus, when kraken is criticize , you don't talk. When someone talk good about your website, you are here !

Can you find a solution for me or you want to make me wait another month ? How much post do i have to make to finally get an answer ?

Ticket #418084

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e-coinomist
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November 09, 2017, 04:13:22 PM
 #5382

I got over $400,000 used in marin with a $9,000 profit. Yet I can't connect to the site to close my position...
About trades with leverage there are small signs popping up that Kraken might face a class action lawsuit from disgruntled users.
I would not participate into such something, but I didn't got burned that hefty. Just withdrawn everything, letting Kraken rest in peace.
trinketmage
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November 09, 2017, 07:48:11 PM
 #5383

When I sign up with Kraken, I did that because of their strict security and audited website. I am Tier 3 verified, and the process was quick and smooth. Transfering fiat to my account also works like a charm. Being Tier 3 verified also lets me withdraw a good chunk of money per day, which can be a problem with other exchanges.

But...having used the exchange now for a while, I can safely say there is three things I really dislike:

- the interface is abysmal
- bad communication to the customers when shit hits the fan
- and most importantly, the downtimes when critical market events happen

The last one is simply not tolerable. I wanted sell BTC when it peaked yesterday, but simply couldnt. No service, site dead. It´s really really bad.

So yeah. Time to move on
CryptoTeng
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November 09, 2017, 07:56:55 PM
Last edit: November 09, 2017, 08:19:40 PM by CryptoTeng
 #5384

Anyone else having the issue that orders are being placed twice?

WARNING!!!!!!!!!!!!!
Verified. Kraken currently places your orders twice.
@Kraken: Please close your servers ASAP until the problem is fixed. Furthermore, are you going to refund double placements caused by your system. Several orders were placed twice while only having send a single placement call?
CostaRibeiro
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November 10, 2017, 02:00:26 AM
 #5385

I can't understand how kraken, one of the biggest and must trusted exchange can not develop a simple and easy to use trading platform, unbelievable.
Kloug
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November 10, 2017, 04:13:32 AM
 #5386

Anyone else having the issue that orders are being placed twice?


Dude, it's not new, it has been like that for 2 months. I've warned their support that it was 101% sure that this would happen to every new user. Once you know, you adapt and you cancel (& you rage when it fails to cancel & processes the order).

-always verify your order list after an order-
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November 10, 2017, 06:54:19 AM
 #5387

There's so much difference in price for BTC between Kraken & other platforms now.. Kraken lists it 200eur lower.

Proof that it has to do with their engine being broken: I placed a buy order at 6060eur (by miracle, no error), while there was clearly enough at 6060 in the order book. Yet it took over a minute to pass. The price goes down artificially because people can't buy.

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November 10, 2017, 08:06:37 AM
 #5388

Anyone else having the issue that orders are being placed twice?


Dude, it's not new, it has been like that for 2 months. I've warned their support that it was 101% sure that this would happen to every new user. Once you know, you adapt and you cancel (& you rage when it fails to cancel & processes the order).

-always verify your order list after an order-

Dude, or whatever, in the long time using Kraken, we assumed to have encountered every possible error which can happen, from orders not being traded eve though their limit was passed to having issues what happened to your orders. We even developed a particular Kraken place & check order system to have it automated. I still would be writing tomorrow when trying to list all the different errors encountered.

However, that a single call leads to 2 placements (exact same) was not encountered by us before. And for your info. We've seen sufficient accidental placements leading to double placements due to EService unavailable, or EService Busy, to not know what happened to your order. We know what they look like. But this, NO

There's so much difference in price for BTC between Kraken & other platforms now.. Kraken lists it 200eur lower.

Proof that it has to do with their engine being broken: I placed a buy order at 6060eur (by miracle, no error), while there was clearly enough at 6060 in the order book. Yet it took over a minute to pass. The price goes down artificially because people can't buy.



This however is not new, and daily encountered by probably every Kraken user.
TorinsBoogle
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November 10, 2017, 08:30:40 AM
 #5389

I have been unable to add a new withdrawal wallet to my Kraken account. I need to withdraw my funds from the exchange. I have constantly tried to add a new wallet for a couple days but all I keep getting when I confirm in my email is " Could not approve withdrawal The withdrawal approval code is invalid or has expired." I have submitted a request but I fear I will not get a response so I felt the need to post here in hopes someone from Kraken will see my issue and help me. Request number (838187) is the request I filed and would greatly appreciate a response.

Just an update to my situation, I did get a response from Kraken Support about my request and I was able to successfully add a new withdrawal wallet and successfully withdraw my funds. I truly do thank Kraken for the speedy response and assistance.
Kloug
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November 10, 2017, 08:43:29 AM
 #5390

However, that a single call leads to 2 placements (exact same) was not encountered by us before.

You message wasn't precising that you hadn't placed erratic orders before.
Yeah if you really placed 1 order and it got there twice, that's new.

Perhaps it has happened before and we didn't notice it, assuming it was one of the erratic orders that passed. Hard to know, since it's rare for the first order placement to succeed.
CryptoTeng
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November 10, 2017, 09:15:41 AM
 #5391

However, that a single call leads to 2 placements (exact same) was not encountered by us before.

You message wasn't precising that you hadn't placed erratic orders before.
Yeah if you really placed 1 order and it got there twice, that's new.

Perhaps it has happened before and we didn't notice it, assuming it was one of the erratic orders that passed. Hard to know, since it's rare for the first order placement to succeed.


I agree, it is rare that orders directly succeed in being placed in a single call.
We have a very specific log, and in a few cases there were orders which went through without having to use additional calls, still the orders were placed twice. So, we are very sure that double placement was not caused by additional calls for those orders, but that double placement was caused by an error on Kraken's side. Atm, it seems though that we do not have this issue anymore today.
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November 10, 2017, 09:23:48 AM
 #5392

There's so much difference in price for BTC between Kraken & other platforms now.. Kraken lists it 200eur lower.

Proof that it has to do with their engine being broken: I placed a buy order at 6060eur (by miracle, no error), while there was clearly enough at 6060 in the order book. Yet it took over a minute to pass. The price goes down artificially because people can't buy.



Yeah i have noticed the price difference and swings also.  This can happen though and other day i got a better price at kraken on a sale vs other exchanges so got to take the rough with the smooth.  Agree if the trade engine was faster it would help.


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CryptoTeng
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November 10, 2017, 09:38:36 AM
 #5393

... Agree if the trade engine was faster it would help.

And if the error rate would be lower.

Update on error rates which we sometimes post here:

On 100 orders to be placed:
5 Eservice unavailables
3 Eservice: Busy (Kraken's new we dont have the capacity to offer decent service type of error?)
Total calls 100 + 5 + 3 = 108

Eservice unavailables: 5/108*100%= 4.63%  (previous 40.84%)
Eservice Busy: 3/108*100%= 2.78%  (Previous 33.21%)
48/108 Unknowns aka 44.44% of total calls

Total error rate = (5 + 3 + 48)/108*100% = 51.85% (surely an improvement from previous Tot. error = 83.21%)

So, we have less Eservice unavailables and Eservice Busy errors, however the percentage of calls leading to the unknown order type have increased. And let's be honest. An error rate of over 50% is unacceptable, even more when it has to be presented as improvement to the previous published error data.
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November 10, 2017, 11:59:08 AM
 #5394

even though the choice of words in the previous post is a bit over the top, srry jenifive, but on the other side very much understandable for users to react like this. We would like to sustain the previous post with some numbers on our latest error rates:
On 100 orders to be placed:
17 Eservice unavailables
5 Eservice: Busy
Total calls 100 + 17 + 5 = 122

Eservice unavailables: 17 /122*100%= 13.93%  (previous 4.63%%)
Eservice Busy: 5 /122*100%= 4.10%  (Previous 2.78%)
67/122 Unknowns aka 54.92% of total calls  (Previous44.44%) - (roughly 80% of the unknowns were not placed, we would need to take a closer look at our logs to preset exact data here)

Total error rate = (17 + 5 + 67)/122*100% = 72.95% (surely NOT an improvement from previous Tot. error = 51.85%)

Aka Service close to non-existing
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November 10, 2017, 12:13:26 PM
 #5395

KRAKEN IS OFFICIALLY DEAD!

Out of 70 order sets only 1 have worked!

FUCKING O.N.E.!

IM FUCKING OUT! NO MORE.....

thenarog
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November 10, 2017, 12:15:24 PM
 #5396

Can someone tell if i can withdraw my coins by adding my bank account ? They ask for an email verification ?
Thanks
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November 10, 2017, 02:30:05 PM
 #5397

Can someone tell if i can withdraw my coins by adding my bank account ? They ask for an email verification ?
Thanks

Email verification is needed for each new withdrawal address or bank account.
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November 10, 2017, 03:08:11 PM
 #5398

There's so much difference in price for BTC between Kraken & other platforms now.. Kraken lists it 200eur lower.

Proof that it has to do with their engine being broken: I placed a buy order at 6060eur (by miracle, no error), while there was clearly enough at 6060 in the order book. Yet it took over a minute to pass. The price goes down artificially because people can't buy.



Kraken is pretty much the only exchange I have used without a hitch (Coinbase was hopeless), but due to things like this and fees and them not accepting gbp anymore I have to sell in usd which then adds a $60 fee when I want to withdraw, so I'm just going to sack exchanges off completely and try sell my coins for either straight cash or direct bank transfer.

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November 10, 2017, 03:23:14 PM
 #5399

Kraken is pretty much the only exchange I have used without a hitch (Coinbase was hopeless), but due to things like this and fees and them not accepting gbp anymore I have to sell in usd which then adds a $60 fee when I want to withdraw so I'm just going to sack exchanges off completely and try sell my coins for either straight cash or direct bank transfer.

Hi hilariousetc! The quickest and most cost efficient method for you to fund your Kraken account from the UK is to navigate to Funding > Deposit > EUR and select "Fidor Bank AG (SEPA)". You can send Euro from a UK bank via SEPA transfer as your bank should be able to convert GBP to Euro before sending. These funds will be credited to your account as Euro which is our most liquid market.

For more information on the costs to you please read through: https://support.kraken.com/hc/en-us/articles/201396777-What-are-the-deposit-fees-

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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November 10, 2017, 07:05:06 PM
 #5400

Do you know that you are the slowest exchange I ever saw, even EtherDelta much faster.
Do you know what your clients think about your exchange?
Why dont you do anything?
How it is to be the fucking worst exchange on Earth and do nothing with this?
Is it too difficult to make fast response exchange when you have volume 100Millions$ per 24 hours?
You give this fucking page https://status.kraken.com/ for your clients and say that in good days we have 1-1.2 ms response and it is very good. Really? WTF? It is sucks. Even in your best day when you have only one order to be placed without any load you are the slowest exchange on Earth.
Kraken will die soon if you will not change your connection because no one wants to lose money because of impossibility to create or close orders.
Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!
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