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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607142 times)
mayax
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November 15, 2017, 09:57:41 PM
 #5481

HOORAY!!!!!!!

KRAKEN IS WORKING!!!!!!

I just logged in, and the site is snappy, fast, and responsive.  No reloads, no errors, no clicks.

Went right through to Funding -> Withdrawals -> USD, and all the screens came up and came up perfectly and quick!

AND.... my wire transfer is in status SENDING!!! 

Cue the Doc Brown voice when he learns about his future self's flux capacitor:   IT WORKS!!!!!!!!!!!

Nice recovery, Kraken!  Thank you!

And especially to user Kraken-Septimus:  Thank you for being here, and for repeatedly responding to my pleas for help!  Whatever they're paying you, I hope they double it!

Very happy, this is the way the site SHOULD work... and I, for one, WILL be back!

Glen

sucking socks is not a good option.

you are praising a normal thing.  Wink
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glenb20170
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November 15, 2017, 10:02:54 PM
 #5482

sucking socks is not a good option.
you are praising a normal thing.  Wink

LOLOL Perhaps!

But when you're a newbie to Kraken, and making your first run in Crypto, and suddenly thought you'd lost $9K due to a problem specific only to your own account, and were stressed out about it....  the "normal thing" comes as quite a relief!  :-)
WakeboarderHD
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November 16, 2017, 11:02:07 AM
 #5483

Works for me now, stable and fast, after the outages and interruptions over the last days.

Seems the backend is just tanking whenever there is a spike in usage.
CryptoTeng
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November 16, 2017, 11:56:40 AM
 #5484

@WakeboarderHD & glenb20170: Dont know on what site of Kraken your trading, however when using the API improvements cannot be seen. There are some variations in Unknown replies & Eservice unavailables, but the total error rate remains a disgrace for us. And its not our API tool, it works perfectly fine on every other trading platform we use it for. And also works fine when traffic on Kraken is low.

To put Kraken's continuous incompetence in numbers:
And as warning to everyone considering to start trading on Kraken. These are typical numbers for trading on Kraken. Anyone feeling to present these error logs in other forums. Please do so. The more we spread the information the less customers get burned on this platform.

On 100 orders to be placed:
53 Eservice unavailables
0 Eservice: Busy
Total calls 100 + 53 + 0 = 153

Eservice unavailables: 53 /153*100%= 34.64% 
Eservice Busy: 0 /153*100%= 0.00% 
Unknowns: 76/153 = 49.67% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses)

Total error rate = (55 + 0 + 76)/153*100% = 84.31% (previous 84.13%)
Aka Service close to non-existing....
And still presenting the same old lie to potential new customers/clients on their website (https://www.kraken.com/en-us):

As Kraken has been doing for several months now, continuously & intentionally misleading customers...Kraken...the place to burn your money (if its the hot time of the year for you, you can better use your money to get a cold drink)
niteshbhasin
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November 16, 2017, 12:26:11 PM
 #5485

My account has been locked for 3 days and there hasnt been much update on that
Ticket 857918
I have escalated it through your google spreadsheet and replied to your support staff suki as well
But havent heard back since then
CryptoTeng
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November 16, 2017, 12:31:18 PM
 #5486

@WakeboarderHD & glenb20170: See what happens to you after you have been lured in by "The Kraken". One advise never ever do the mistake of insulting or being disrespectful to the support, or they just ignore you. And then you're really in deep sh$t.


My account has been locked for 3 days and there hasnt been much update on that
Ticket 857918
I have escalated it through your google spreadsheet and replied to your support staff suki as well
But havent heard back since then
Bonez0r
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November 16, 2017, 01:10:09 PM
Last edit: November 16, 2017, 09:57:49 PM by Bonez0r
 #5487

It just took me about 20 minutes and a LOT of frustration to cancel three orders and create a new one. Clicking the red cancel button (old UI) does nothing most of the time (but still makes me wait for about half a minute every time i try) and creating orders results in an error almost every time.

Here is a list of the various errors i've encountered so far (since i started recording them (and again, almost every attempt at creating or replacing an order results in one of these)):

Old UI (www.kraken.com):
  • Your order may have failed. Please refresh the page and check your orders. Contact support if necessary.
  • Invalid response from the server. try again.
  • The submitted form has expired or is invalid. Please resubmit your request. (after less than 30 seconds of opening the form)
  • Sometimes i also get a red error bar without any text.

New UI (trade.kraken.com):
  • Error placing order: Exchange API is unavailable (error code 809)
  • Error placing order: Internal error (error code 820)
  • Error replacing order: Timeout (error code 808)

Reading through this forum topic i'm not the only one. Is something being done to fix this, because the site is practically unusable this way and i'm considering going back to Bitfinex or Bitstamp.

edit: I'm using firefox latest version. The problems occur on both my pc and my phone. Additionally, on my phone the new interface (trade.kraken.com) doesn't work (unresponsive script hangs the page) and in the old interface if i want to change the currency pair in the drop-down menu in the upper left i can only choose XBT/EUR, XBT/USD and ETH/XBT. All the other pairs are hidden in submenus and when i tap a submenu it collapses the whole menu.
pehoko
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November 16, 2017, 01:31:36 PM
 #5488

@KRAKEN are you MTGOX number 2?
Kraken-Septimus
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November 16, 2017, 01:33:29 PM
 #5489

My account has been locked for 3 days and there hasnt been much update on that
Ticket 857918
I have escalated it through your google spreadsheet and replied to your support staff suki as well
But havent heard back since then

Hi niteshbhasin. Thanks for letting us know. I'm going to speak to the agent working on your ticket to see if we can get an ETA on you getting your account unlocked.

Thanks for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
CryptoTeng
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November 16, 2017, 03:50:31 PM
 #5490


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals
CryptoTeng
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November 16, 2017, 06:19:29 PM
 #5491


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals

Correction: Total error rate above 95%

Well, done, still intentionally misleading customers. One for the Kraken....wicked!!!!
CryptoTeng
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November 16, 2017, 06:39:51 PM
 #5492


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals

Correction: Total error rate above 95%

Well, done, still intentionally misleading customers. One for the Kraken....wicked!!!!

Next update: Error rate closing in on 97%
Upcomingdiamondinvestor
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November 16, 2017, 07:44:53 PM
 #5493

I am a non US resident and I want to transfer funds from my bank account in the US. Does Kraken have an account in the US where transfers can be made to or must all transfers made to your account in Japan?
pehoko
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November 16, 2017, 08:39:36 PM
 #5494


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals

+1
First step - froze all altcoins and stop trading.
Second step - trade only btc (as was years ago), as seems your 4 months old "new platform" doesn't work any more.
Third step - don't lie people and let them withdraw their funds from your broken exchange
CryptoTeng
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November 16, 2017, 10:49:18 PM
 #5495


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals

+1
First step - froze all altcoins and stop trading.
Second step - trade only btc (as was years ago), as seems your 4 months old "new platform" doesn't work any more.
Third step - don't lie people and let them withdraw their funds from your broken exchange

next update: we have reached an incredible 99.63% error rate over the last 92 orders to be placed!

Kraken-Septimus
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November 16, 2017, 11:02:57 PM
 #5496

I am a non US resident and I want to transfer funds from my bank account in the US. Does Kraken have an account in the US where transfers can be made to or must all transfers made to your account in Japan?

Hi Upcomingdiamondinvestor. Thanks for reaching out to us.

Non-us residents can only withdraw to a bank outside of the US. Please see https://support.kraken.com/hc/en-us/articles/204061046-How-do-I-deposit-USD-into-my-account-non-US-Resident- for more details.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
crypt0dude
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November 17, 2017, 01:31:56 AM
 #5497

@iCoinWatch You probably are not being helped, because you're pretty rude and disrespectful. Would you help someone who's constantly blaming and flaming you?


Sure, Kraken is slow and have some problems with the website and it's a huge issue for daytraders. For swing traders and short/mid/long term investors, it's no biggie.

Compared to other exchanges, I regard Kraken to be the most reputable company out there. It's only one of the three regulated crypto exchanges and has a lot of liquidity.
The only time I had contact with support was with my verification and they always responded within a few hours. The conversations were always pleasant and professional. This is not Mt. Gox, far and the complete opposite from the aforementioned points. One might have flashbacks because some of the issues are the same, but other exchanges like gdax and polo suffered from those as well and they're doing fine now as well.

I'm a software engineer and entrepreneur (disclosure: not for hiring  Wink). I've built backends in the past and it seems the issues are caused by http requests, they simply cannot handle the load. You should replace them with web sockets and most if not all the unresponsive problems should be easily fixed and scaling will be possible to grow your enterprise with a cluster of more cdn nodes. This could take a while though, which most people do not understand who never coded themselves, depending if a new team of devs takes over and the unit testing that needs to be done, but it can be done and have trust it will be done. The custom made website is much better than your competitors, imho and never been hacked, so props to that.

Instead of bitching, maybe send some good luck and positive thoughts towards Kraken Team.
CryptoTeng
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November 17, 2017, 06:43:11 AM
 #5498

@iCoinWatch You probably are not being helped, because you're pretty rude and disrespectful. Would you help someone who's constantly blaming and flaming you?


Sure, Kraken is slow and have some problems with the website and it's a huge issue for daytraders. For swing traders and short/mid/long term investors, it's no biggie.



With all due respect, but even for "swing traders and short/mid/long term investors" this site is a horror. Yesterday error rates reached more than 99% on placement API calls.

Maybe the constant flaming has something to do with Kraken's disrespectful behavior towards customers here and also when clients use the service tool. From our side we totally can understand iCoinWatch. In the past we have received several disrespectful answers when contacting them via their websites request tool. And most important, even when it takes time to improve. Kraken had sufficient time to improve the performance (we are talking months now the problems continuously occur, and if something has changed then it was for the worst.

Also, even when other exchanges had the same issues these exchanges changes something to improve their performance. Kraken however gives as much as horse excrement about improving their systems.

The only thing happening are the same old excuses and lies towards customers and clients to lure or keep them lured in, and maybe taking care of a few requests when they where posted in forums like this one.
CryptoTeng
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November 17, 2017, 06:53:48 AM
 #5499

....The custom made website is much better than your competitors, imho and never been hacked, so props to that.

Instead of bitching, maybe send some good luck and positive thoughts towards Kraken Team.

Their website....mmmh...seriously doubting your competence as software engineer now. When using the site your system's RAM usage goes skywards, and your systems speed would be to slow for slug race. I.e., before starting the website RAM usage by the browsers was around 250MB, after starting the website, within 15min the RAM usage was already at 1GB, roughly half a hour later the browser crashes due to insufficient memory. Seeing that it was possible to repeat this issues several time by starting the Kraken website, and the system runs smooth without having the Kraken website open tells me that their website is causing these issues.
btctube
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November 17, 2017, 07:01:00 AM
 #5500

....The custom made website is much better than your competitors, imho and never been hacked, so props to that.

Instead of bitching, maybe send some good luck and positive thoughts towards Kraken Team.

Their website....mmmh...seriously doubting your competence as software engineer now. When using the site your system's RAM usage goes skywards, and your systems speed would be to slow for slug race. I.e., before starting the website RAM usage by the browsers was around 250MB, after starting the website, within 15min the RAM usage was already at 1GB, roughly half a hour later the browser crashes due to insufficient memory. Seeing that it was possible to repeat this issues several time by starting the Kraken website, and the system runs smooth without having the Kraken website open tells me that their website is causing these issues.

It does happen to my browser crashing when loading kraken site, I'd have to use another browser light weight browser for it.  I don't know about that RAM issues but this is just what I'm experiencing with Kraken. They really need to fix all these or they'd be losing clients.
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