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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 623551 times)
CryptoTeng
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November 16, 2017, 10:49:18 PM
 #5481


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals

+1
First step - froze all altcoins and stop trading.
Second step - trade only btc (as was years ago), as seems your 4 months old "new platform" doesn't work any more.
Third step - don't lie people and let them withdraw their funds from your broken exchange

next update: we have reached an incredible 99.63% error rate over the last 92 orders to be placed!

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Kraken-Septimus
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November 16, 2017, 11:02:57 PM
 #5482

I am a non US resident and I want to transfer funds from my bank account in the US. Does Kraken have an account in the US where transfers can be made to or must all transfers made to your account in Japan?

Hi Upcomingdiamondinvestor. Thanks for reaching out to us.

Non-us residents can only withdraw to a bank outside of the US. Please see https://support.kraken.com/hc/en-us/articles/204061046-How-do-I-deposit-USD-into-my-account-non-US-Resident- for more details.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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November 17, 2017, 01:31:56 AM
 #5483

@iCoinWatch You probably are not being helped, because you're pretty rude and disrespectful. Would you help someone who's constantly blaming and flaming you?


Sure, Kraken is slow and have some problems with the website and it's a huge issue for daytraders. For swing traders and short/mid/long term investors, it's no biggie.

Compared to other exchanges, I regard Kraken to be the most reputable company out there. It's only one of the three regulated crypto exchanges and has a lot of liquidity.
The only time I had contact with support was with my verification and they always responded within a few hours. The conversations were always pleasant and professional. This is not Mt. Gox, far and the complete opposite from the aforementioned points. One might have flashbacks because some of the issues are the same, but other exchanges like gdax and polo suffered from those as well and they're doing fine now as well.

I'm a software engineer and entrepreneur (disclosure: not for hiring  Wink). I've built backends in the past and it seems the issues are caused by http requests, they simply cannot handle the load. You should replace them with web sockets and most if not all the unresponsive problems should be easily fixed and scaling will be possible to grow your enterprise with a cluster of more cdn nodes. This could take a while though, which most people do not understand who never coded themselves, depending if a new team of devs takes over and the unit testing that needs to be done, but it can be done and have trust it will be done. The custom made website is much better than your competitors, imho and never been hacked, so props to that.

Instead of bitching, maybe send some good luck and positive thoughts towards Kraken Team.
CryptoTeng
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November 17, 2017, 06:43:11 AM
 #5484

@iCoinWatch You probably are not being helped, because you're pretty rude and disrespectful. Would you help someone who's constantly blaming and flaming you?


Sure, Kraken is slow and have some problems with the website and it's a huge issue for daytraders. For swing traders and short/mid/long term investors, it's no biggie.



With all due respect, but even for "swing traders and short/mid/long term investors" this site is a horror. Yesterday error rates reached more than 99% on placement API calls.

Maybe the constant flaming has something to do with Kraken's disrespectful behavior towards customers here and also when clients use the service tool. From our side we totally can understand iCoinWatch. In the past we have received several disrespectful answers when contacting them via their websites request tool. And most important, even when it takes time to improve. Kraken had sufficient time to improve the performance (we are talking months now the problems continuously occur, and if something has changed then it was for the worst.

Also, even when other exchanges had the same issues these exchanges changes something to improve their performance. Kraken however gives as much as horse excrement about improving their systems.

The only thing happening are the same old excuses and lies towards customers and clients to lure or keep them lured in, and maybe taking care of a few requests when they where posted in forums like this one.
CryptoTeng
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November 17, 2017, 06:53:48 AM
 #5485

....The custom made website is much better than your competitors, imho and never been hacked, so props to that.

Instead of bitching, maybe send some good luck and positive thoughts towards Kraken Team.

Their website....mmmh...seriously doubting your competence as software engineer now. When using the site your system's RAM usage goes skywards, and your systems speed would be to slow for slug race. I.e., before starting the website RAM usage by the browsers was around 250MB, after starting the website, within 15min the RAM usage was already at 1GB, roughly half a hour later the browser crashes due to insufficient memory. Seeing that it was possible to repeat this issues several time by starting the Kraken website, and the system runs smooth without having the Kraken website open tells me that their website is causing these issues.
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November 17, 2017, 07:01:00 AM
 #5486

....The custom made website is much better than your competitors, imho and never been hacked, so props to that.

Instead of bitching, maybe send some good luck and positive thoughts towards Kraken Team.

Their website....mmmh...seriously doubting your competence as software engineer now. When using the site your system's RAM usage goes skywards, and your systems speed would be to slow for slug race. I.e., before starting the website RAM usage by the browsers was around 250MB, after starting the website, within 15min the RAM usage was already at 1GB, roughly half a hour later the browser crashes due to insufficient memory. Seeing that it was possible to repeat this issues several time by starting the Kraken website, and the system runs smooth without having the Kraken website open tells me that their website is causing these issues.

It does happen to my browser crashing when loading kraken site, I'd have to use another browser light weight browser for it.  I don't know about that RAM issues but this is just what I'm experiencing with Kraken. They really need to fix all these or they'd be losing clients.
Upcomingdiamondinvestor
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November 17, 2017, 07:32:43 AM
 #5487

I deposited money (USD) yesterday and just received a message that the money was deposited to my Kraken account. This is very fast compared to what I have been reading of late. This is my first transfer. I checked my Kraken account it seems the dollars is being converted to euros before it could be used for trading. Is that correct? So I can't use the dollars to trade directly?. My trade balance is shown in Euros not dollars. Why is that?
CryptoTeng
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November 17, 2017, 07:51:16 AM
Last edit: November 17, 2017, 08:17:31 AM by CryptoTeng
 #5488

What your balance shows depends on the markets you selected (theres a little selector for markets), i.e., when BTC/EUR market is selected the balance is shown in EUR.
You can trade directly with your dollars anyway. just go to the BTC/USD market (or any other crypto/dollar market).

Addition:
It could be that your funds were converted to EURs if you send them to a EUR bank, but I'm not 100% sure on this.
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November 17, 2017, 10:45:51 AM
 #5489

I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

@crypt0dude I'm very familiar with scaling challenges and Kraken does not have a "http requests" problem but a strategy/management one. You cannot handle peoples money this bad for so long. There is no transparency with what is going on, no communication, no time-frame, nothing etc. "Our dev are working hard on fixing" is not an answer. You cannot have your dev team work on your site on "black-friday" to optimize/scale it, you have to prepare for that long before.

Looking at trading volume kraken has more than $3mil monthly revenue, renting 100x high performance physical(baremetal) servers not that virtual machine rubbish, costs no more than $40k(which is obviously overkill). So why are we getting so many cloudflare errors? Api-enpoint failures? Is it because key systems where designed to scale just vertically or because they didn't bother to automate the horizontal scaling process and now is failing!?


I have registered specially to post this because recent comments said that things might have gotten back to normal which is just not true.

I hope Kraken get's back on track soon, but in the mean time somebody should tell us what is going on!!
CryptoTeng
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November 17, 2017, 10:55:58 AM
Last edit: November 17, 2017, 11:13:00 AM by CryptoTeng
 #5490

I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

@crypt0dude I'm very familiar with scaling challenges and Kraken does not have a "http requests" problem but a strategy/management one. You cannot handle peoples money this bad for so long. There is no transparency with what is going on, no communication, no time-frame, nothing etc. "Our dev are working hard on fixing" is not an answer. You cannot have your dev team work on your site on "black-friday" to optimize/scale it, you have to prepare for that long before.

Looking at trading volume kraken has more than $3mil monthly revenue, renting 100x high performance physical(baremetal) servers not that virtual machine rubbish, costs no more than $40k(which is obviously overkill). So why are we getting so many cloudflare errors? Api-enpoint failures? Is it because key systems where designed to scale just vertically or because they didn't bother to automate the horizontal scaling process and now is failing!?


I have registered specially to post this because recent comments said that things might have gotten back to normal which is just not true.

I hope Kraken get's back on track soon, but in the mean time somebody should tell us what is going on!!


+1

On 97 orders to be placed:
118 Eservice unavailables
1 Eservice: Busy
Total calls 97 + 118 + 1 = 216

Eservice unavailables: 118 /216*100%= 54.63%
Eservice Busy: 1 /216*100%= 0.46%
Unknowns: 89/216= 41.20% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses)

Total error rate = (118 + 1 + 89)/216*100% = 96.30%
Service non-existing....

@cryt0dude: Errors are constantly above 80%, recently even above 90%. Just check our error logs presented in the past. We call this unacceptable. Especially since Kraken does not warn new clients on their website about their standard state of performance which is abysmal. Therefore they are intentionally misleading potential new clients. We call that close to, if not already criminal behavior. Furthermore, current clients should get a massive refund, as Kraken's service has been close non-existent for several months now. Only sporadically the system works fine. To be plain, it should be the other way around, system working fine normally, and maybe some sporadic errors.
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November 17, 2017, 11:18:30 AM
 #5491

I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

@crypt0dude I'm very familiar with scaling challenges and Kraken does not have a "http requests" problem but a strategy/management one. You cannot handle peoples money this bad for so long. There is no transparency with what is going on, no communication, no time-frame, nothing etc. "Our dev are working hard on fixing" is not an answer. You cannot have your dev team work on your site on "black-friday" to optimize/scale it, you have to prepare for that long before.

Looking at trading volume kraken has more than $3mil monthly revenue, renting 100x high performance physical(baremetal) servers not that virtual machine rubbish, costs no more than $40k(which is obviously overkill). So why are we getting so many cloudflare errors? Api-enpoint failures? Is it because key systems where designed to scale just vertically or because they didn't bother to automate the horizontal scaling process and now is failing!?


I have registered specially to post this because recent comments said that things might have gotten back to normal which is just not true.

I hope Kraken get's back on track soon, but in the mean time somebody should tell us what is going on!!

+2
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November 17, 2017, 03:48:07 PM
 #5492

+1
First step - froze all altcoins and stop trading.
Second step - trade only btc (as was years ago), as seems your 4 months old "new platform" doesn't work any more.
Third step - don't lie people and let them withdraw their funds from your broken exchange
A relaunch of the site would be nice. Either as you suggested in a reduced form, later rebuilding the code parts as needed when adding new trade pairs or more complex order options. Krakens biggest advantage had been trailing stop loss and other stuff not offered by plain sites.

How about open sourced trading backends? I know there are some available, when the china ban forced some sites to close shop at least one published their platform's source.
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November 17, 2017, 06:31:33 PM
 #5493

I've trying to buy/sell some coins during these last two weeks but the orders never make it. Is it always like this?

I get into Kraken by recommendation of some people but I'm a little bit dissapointed (not too angry becasue my bitcoins that I can't trade are going up  Grin ).

CryptoTeng
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November 17, 2017, 06:41:27 PM
 #5494

I've trying to buy/sell some coins during these last two weeks but the orders never make it. Is it always like this?

I get into Kraken by recommendation of some people but I'm a little bit dissapointed (not too angry becasue my bitcoins that I can't trade are going up  Grin ).

It is more or less always like this. We presented and will continue to present error logs of our auto system, just scroll through the pages, and you will see that placement error rates are generally abysmal.

+1

On 97 orders to be placed:
118 Eservice unavailables
1 Eservice: Busy
Total calls 97 + 118 + 1 = 216

Eservice unavailables: 118 /216*100%= 54.63%
Eservice Busy: 1 /216*100%= 0.46%
Unknowns: 89/216= 41.20% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses)

Total error rate = (118 + 1 + 89)/216*100% = 96.30%
Service non-existing....

And dont get hopes for any changes soon. We have been told too many times that Kraken's dev are working hard on a solution that we think that they are rather "hardly working" on a solution. Until now, things only got worse. Worst of all that no warnings are given to customers except weird little status pages which give Kraken's own rather too positive interpretation of current problems.

My recommendation to you would be to leave Kraken ASAP, and go to another trading platform.
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November 17, 2017, 07:15:29 PM
 #5495

Greetings.


I need to buy $ 18,000 in Bitcoin. The last time I used Kraken, my deposit became effective in one day.

The problem is that now my bank, it takes a month to make the transfers effective ...

Do you consider it risky to transfer $ 18,000 to Kraken knowing that it will be effective in a month?

What if Kraken with so many problems does not exist in a month?



Do you know of another place to buy BTC by international transfer at market price? or at the lowest possible price?


My options are Xapo and CEX.IO, but these 2 sell 3% to 5% above the market price normally.



What other Exchanges do you recommend?

Thank you.
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November 17, 2017, 07:49:52 PM
 #5496

I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

One hour? Because their site was broken and wouldn't allow me to see open positions I was unable to close a significant short for over 6 months, when the price was rising from 2000EUR
to 4500EUR and eventually got liquidated on a relatively small rise after one margin call in the middle o the night.

Total loss: five figures.  Compensation from Kraken: low two figures in credits, which I can't event make use of, because it's impossible to trade. Stay away, there's better places to lose your money.
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November 17, 2017, 08:17:19 PM
 #5497

Well, I can relate to your experiences and laid out the problems for whom (traders) and the main issue with their website is. Personally, I have no serious issues using Kraken and until now have great experiences with their support team. Yes, it's annoying to spend a good 5 minutes to get an order in lately, but I'm not daytrading anymore, because I couldn't close a short position as well (with profit) and ended up with a loss in the heat of the moment 10 minutes later. Compared to their competitors who deal with euro fiat, Kraken still is by far the best than the very few alternatives, unless you like to make selfies when you withdraw a good amount of fiat each time, which imho is childish and makes me want go back to the stock market, which I'm not. Like I said, why not use Kraken for short term trades and/or investments, rather than daytrade until the problems are fixed. If your living depends on daytrading, you can use the exchange you want and sent it to kraken to withdraw to fiat. I don't see the problem here, unless withdrawals are disabled for sustained periods of time.


I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

@crypt0dude I'm very familiar with scaling challenges and Kraken does not have a "http requests" problem but a strategy/management one. You cannot handle peoples money this bad for so long. There is no transparency with what is going on, no communication, no time-frame, nothing etc. "Our dev are working hard on fixing" is not an answer. You cannot have your dev team work on your site on "black-friday" to optimize/scale it, you have to prepare for that long before.

Looking at trading volume kraken has more than $3mil monthly revenue, renting 100x high performance physical(baremetal) servers not that virtual machine rubbish, costs no more than $40k(which is obviously overkill). So why are we getting so many cloudflare errors? Api-enpoint failures? Is it because key systems where designed to scale just vertically or because they didn't bother to automate the horizontal scaling process and now is failing!?


I have registered specially to post this because recent comments said that things might have gotten back to normal which is just not true.

I hope Kraken get's back on track soon, but in the mean time somebody should tell us what is going on!!

Well, that's a pretty self defeating argument. As I've said, you cannot scale on http requests (which makes me think you don't know the difference between websockets vs http)... unless you want to make it more slow and eventually dos it. If you're so familiar with scaling challenges, you'd have agreed with me that web sockets is the way to go... and it's not that this is not known and being used by others. Renting more servers (scaling) does nothing when your fundamentals (networking stack) are not right. You cannot build a house on sand, build new rooms next to it to increase capacity and expect it will get better than it get worse. Just my 2 cents.
CryptoTeng
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November 17, 2017, 08:59:09 PM
 #5498

Well, that's a pretty self defeating argument. As I've said, you cannot scale on http requests (which makes me think you don't know the difference between websockets vs http)... unless you want to make it more slow and eventually dos it. If you're so familiar with scaling challenges, you'd have agreed with me that web sockets is the way to go... and it's not that this is not known and being used by others. Renting more servers (scaling) does nothing when your fundamentals (networking stack) are not right. You cannot build a house on sand, build new rooms next to it to increase capacity and expect it will get better than it get worse. Just my 2 cents.

in the end you are saying that Kraken is too incompetent on running a trade platform. If it is so easy, then the problems should have been solved long ago, as these problems started months of not years ago. Even when they would have had to get a new dev team (which I strongly advise to Kraken, as the current one then seems too incompetent when drawing conclusions from your statement) they should have had sufficient time to scale there systems according to trading volumes etc
CryptoTeng
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November 17, 2017, 09:09:51 PM
 #5499

Well, I can relate to your experiences and laid out the problems for whom (traders) and the main issue with their website is. Personally, I have no serious issues using Kraken and until now have great experiences with their support team. Yes, it's annoying to spend a good 5 minutes to get an order in lately, but I'm not daytrading anymore, because I couldn't close a short position as well (with profit) and ended up with a loss in the heat of the moment 10 minutes later. Compared to their competitors who deal with euro fiat, Kraken still is by far the best than the very few alternatives, unless you like to make selfies when you withdraw a good amount of fiat each time, which imho is childish and makes me want go back to the stock market, which I'm not. Like I said, why not use Kraken for short term trades and/or investments, rather than daytrade until the problems are fixed. If your living depends on daytrading, you can use the exchange you want and sent it to kraken to withdraw to fiat. I don't see the problem here, unless withdrawals are disabled for sustained periods of time.

All of this would be acceptable if Kraken would not claim to be the "Best Bitcoin Exchange" on their website. If they are not up to the task to deal with daytraders, then they can at least be honest about it. The current promotion of Kraken on their website is in all senses disrespectful to every client, as it is a plain lie seeing the current state of service which has been the standard state for months (maybe years even).
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November 17, 2017, 10:47:08 PM
 #5500

Obviously Kraken uses wrong incompatible platform for trading. There's dozens exchanges which are working perfectly with thousand clients and hundred kinds of coins.
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