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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 623561 times)
glenb20170
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November 14, 2017, 09:07:19 PM
 #5441

I'm having a horrible time performing a USD withdrawl from Kraken.
1. Two months ago, set up bank, send test wire for $15.  Wire goes through no problem.
2. Two nights ago, sell some BTC for USD, try to wire balance out to same bank, same setup.
3. Transaction sits in PENDING status for 12 hours.  Then switches to FAILURE status. 
4. No explanation or further information in details.
5. Yesterday morning, try again.  New transaction, same amount, same bank.
6. Transaction sits in pending for 4 hours.
7. Open support ticket. 
8. No response to ticket for 6 hours.
9. Reach out to twitter team.
10. Get automated response from twitter account about connectivity and performance issues.
11. See escalation form on that account. 
12. Last night, escalate ticket using form.
13. This morning, get a "we've assigned your ticket, please wait" response.
14. This afternoon, log in to check account.
15. The cash balance is showing up in my available balance, so I know the second wire failed.
16. I cannot *see* the failure, however, because, now, ALL ACCESS TO DEPOSIT AND WITHDRAWAL functionality seems to have been terminated on my account.  When I go to Funding tab, get message "Feature Disabled - This feature is not currently available."
17. Send all this information back to Twitter team.
18. Get same automated response about performance issues (What?  This is not a "performance" or a "connectivity" issue, it's a WITHDRAWAL issue!)
19. Response tells me to escalate ticket again.
20. Add all information to ticket.  Re-escalate ticket.  Go hunt for a sedative.

I still can't get my USD funds out, I still can't tell why the wires failed, and I still can't get to anyone who can help.

In a panic, I am posting here, since there seem to be people here who know how to handle these things, and since I appear to be all out of sedatives.

Any advice, anyone?  Thanks in advance!

Glen
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Kraken-Septimus
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November 14, 2017, 09:11:42 PM
 #5442

I'm having a horrible time performing a USD withdrawl from Kraken.
1. Two months ago, set up bank, send test wire for $15.  Wire goes through no problem.
2. Two nights ago, sell some BTC for USD, try to wire balance out to same bank, same setup.
3. Transaction sits in PENDING status for 12 hours.  Then switches to FAILURE status. 
4. No explanation or further information in details.
5. Yesterday morning, try again.  New transaction, same amount, same bank.
6. Transaction sits in pending for 4 hours.
7. Open support ticket. 
8. No response to ticket for 6 hours.
9. Reach out to twitter team.
10. Get automated response from twitter account about connectivity and performance issues.
11. See escalation form on that account. 
12. Last night, escalate ticket using form.
13. This morning, get a "we've assigned your ticket, please wait" response.
14. This afternoon, log in to check account.
15. The cash balance is showing up in my available balance, so I know the second wire failed.
16. I cannot *see* the failure, however, because, now, ALL ACCESS TO DEPOSIT AND WITHDRAWAL functionality seems to have been terminated on my account.  When I go to Funding tab, get message "Feature Disabled - This feature is not currently available."
17. Send all this information back to Twitter team.
18. Get same automated response about performance issues (What?  This is not a "performance" or a "connectivity" issue, it's a WITHDRAWAL issue!)
19. Response tells me to escalate ticket again.
20. Add all information to ticket.  Re-escalate ticket.  Go hunt for a sedative.

I still can't get my USD funds out, I still can't tell why the wires failed, and I still can't get to anyone who can help.

In a panic, I am posting here, since there seem to be people here who know how to handle these things, and since I appear to be all out of sedatives.

Any advice, anyone?  Thanks in advance!

Glen

Hi Glen. Thanks for reaching out. I can understand how frustrating this experience would be. Could you please supply us with your ticket number?

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
glenb20170
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November 14, 2017, 09:14:31 PM
 #5443

Quote
Could you please supply us with your ticket number?

My pleasure:  Ticket number is 856784.

Thank you for responding!!!
glenb20170
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November 14, 2017, 09:25:38 PM
 #5444

Hi Glen. Thanks for reaching out. I can understand how frustrating this experience would be. Could you please supply us with your ticket number?

Not sure if I did that right, my ticket number is 856784.

And now I've got a new message, which seems just as wrong.  Now when I go to Funding->Withdraw I see this:

"This action is not available for tier level 3.  Your current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."

Hoping for the best!!!
jenifive
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November 15, 2017, 12:48:34 AM
 #5445

Fuck you Kraken with your fucking exchange!

glenb20170
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November 15, 2017, 01:17:47 AM
Last edit: November 15, 2017, 01:48:08 AM by glenb20170
 #5446

All -

Hi Glen. Thanks for reaching out. I can understand how frustrating this experience would be. Could you please supply us with your ticket number?

So after the fiasco I outlined above, and after sending my ticket number, I heard nothing back on any channel.

Throughout the afternoon, I kept trying.

Later this afternoon, I was able to access my account again, and, for the third time, initiate a wire transfer.

The transfer went to INITIATED - and then PENDING - and not ten minutes after that, Kraken wrote back to me and said this:

Quote
Your transactions are failing as our wire processor has locked your bank node. They do not give us a reason as to why your node is locked but this functionality is not available to you anymore. You can withdraw and/or deposit using crypto.

Can they do that?  Why would this possibly happen?

Has anyone had this happen to them?  Is there any way to get this fixed?

Because now my funds are stuck in a CANCELLATION REQUESTED state, and I have no access to them at all.  And we're talking about around $9,000!  Is that money gone forever now?  How could this happen?

Does anyone have any insight here?
Coinadvisory
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November 15, 2017, 01:59:47 AM
 #5447

Dude, don't panic!

All exchanges support teams are dead in the amount of response.

I hope with time passing, you will figure that out.
glenb20170
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November 15, 2017, 02:06:23 AM
 #5448

Dude, don't panic!
All exchanges support teams are dead in the amount of response.
I hope with time passing, you will figure that out.

I've learned that the hard way - but what does that mean for my stuck money?

Glen
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November 15, 2017, 02:25:57 AM
Last edit: November 15, 2017, 03:55:21 AM by glenb20170
 #5449

So after everything today, here's what has happened with Kraken since.

20. Add all information to ticket.  Re-escalate ticket.  Go hunt for a sedative.
21. Get response here on this board from Kraken-Septimus  asking for ticket number.
22. Post ticket number.
23. No word back from here, or twitter, or on ticket.
24. Keep trying throughout day.
25. Late afternoon, am finally able to get Withdrawl screen to come up.
26. Initiate third withdrawal attempt, same bank and configuration as before.
27. Transaction goes to PENDING
28. Ten minutes later, get email from Kraken-Andrew telling me that my ability to withdraw fiat currency is permanently terminated, for no reason.
29. NO REASON?  Just terminated?
30. Attempt to cancel latest transfer.  Status is CANCELLATION REQUESTED.
31. Transaction still stuck there.
32. Put all this information back into ticket.
33. Re open and re-escalate ticket for the third time.
34. Late evening.  Now unable to get to *any* withdrawal screens at all.  All attempt to click on Funding, Funding/Withdraw or Funding/Deposit now report "Feature Disabled.  This feature is not currently available."

Has nobody encountered anything like this from Kraken before?  Is there nothing else to be done?  I went through all the steps for Tier-3 Verification, only to be cancelled for no reason?  And where is my currency now?  How long with this cancellation request take?  Does anyone have any ideas here?
glenb20170
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November 15, 2017, 03:35:25 AM
 #5450

Does posting your ticket number anywhere even help? I've sent mine on Reddit, escalated through the Google link..
Four months kraken.. Four.

Well, on this thread, user "Kraken-Septimus" asked for my ticket number, and although they didn't respond back here after I posted it, I did hear back from their agent "Andrew" via email shortly thereafter.

I'm hoping Kraken-Septimus comes back to this thread soon, because my problem isn't resolved -just changed to a different problem - and I still need help.

Of course, everyone has to sleep, but I hope Kraken-Septimus comes back soon...
Glen
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November 15, 2017, 07:58:33 AM
 #5451

Does posting your ticket number anywhere even help? I've sent mine on Reddit, escalated through the Google link..
Four months kraken.. Four.

Well, on this thread, user "Kraken-Septimus" asked for my ticket number, and although they didn't respond back here after I posted it, I did hear back from their agent "Andrew" via email shortly thereafter.

I'm hoping Kraken-Septimus comes back to this thread soon, because my problem isn't resolved -just changed to a different problem - and I still need help.

Of course, everyone has to sleep, but I hope Kraken-Septimus comes back soon...
Glen

Dude. They gave you a perfectly clear answer. Your bank refuses to handle wires from Kraken. Change banks if you want your $$$ out.
hhvb5214
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November 15, 2017, 09:16:22 AM
 #5452

Dear Kraken support,

my account is disabled for 10 days now. "Hacking" issue has been solved and I sent all the required security information. Could you please enable my account again?

Ticket numbers are: 822071 & 840678 (2nd one I opened after I didnt receive any support for around 1 week...)

Best regards
btcinsight
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November 15, 2017, 12:39:54 PM
 #5453

Dear Kraken support

I had previously set 2FA for withdrawals and trading, as well as the "Global Settings Lock" (I didn't remember that). To remove 2FA, I am asked to enter a "Master key", which I lost if I ever had it. Can you please assist? I can prove I am the legitimate account owner by any means. My ticket number is 859595.

Thanks

Bitrated user: 2btcinsight.
glenb20170
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November 15, 2017, 01:44:58 PM
 #5454

Dude. They gave you a perfectly clear answer. Your bank refuses to handle wires from Kraken. Change banks if you want your $$$ out.

My bank isn't even seeing the wires.  What Kraken said was:

"Your transactions are failing as our wire processor has locked your bank node."

It's Kraken's wire processor that has locked it.  Then they said:

"They do not give us a reason as to why your node is locked"

To me, that's a customer service thing.  If I were in Kraken's position, and my customer were having trouble, I would *GET* a reason.

"But this functionality is not available to you anymore."

This suggests that I cannot use another bank.  Right now my outgoing wire is still stuck in CANCEL REQUESTED and I have no access to my funds at all.  Do you think another bank would work?

"You can withdraw and/or deposit using crypto."

Right now I still cannot even access the WITHDRAW screens - I still get that "Feature Disabled" message.

Any ideas?
Kraken-Septimus
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November 15, 2017, 02:02:06 PM
 #5455

Dude. They gave you a perfectly clear answer. Your bank refuses to handle wires from Kraken. Change banks if you want your $$$ out.

My bank isn't even seeing the wires.  What Kraken said was:

"Your transactions are failing as our wire processor has locked your bank node."

It's Kraken's wire processor that has locked it.  Then they said:

"They do not give us a reason as to why your node is locked"

To me, that's a customer service thing.  If I were in Kraken's position, and my customer were having trouble, I would *GET* a reason.

"But this functionality is not available to you anymore."

This suggests that I cannot use another bank.  Right now my outgoing wire is still stuck in CANCEL REQUESTED and I have no access to my funds at all.  Do you think another bank would work?

"You can withdraw and/or deposit using crypto."

Right now I still cannot even access the WITHDRAW screens - I still get that "Feature Disabled" message.

Any ideas?

Hi glenb20170. I'm sorry the issue is ongoing. I have sent a message to the agent you've been dealing with and they will be looking into your specific issue shortly.

Thanks for your patience.

Dear Kraken support

I had previously set 2FA for withdrawals and trading, as well as the "Global Settings Lock" (I didn't remember that). To remove 2FA, I am asked to enter a "Master key", which I lost if I ever had it. Can you please assist? I can prove I am the legitimate account owner by any means. My ticket number is 859595.

Thanks

Hi btcinsight. Please escalate your ticket using this form and we'll start the process of getting you access to your account again.

Dear Kraken support,

my account is disabled for 10 days now. "Hacking" issue has been solved and I sent all the required security information. Could you please enable my account again?

Ticket numbers are: 822071 & 840678 (2nd one I opened after I didnt receive any support for around 1 week...)

Best regards

Hi hhvb5214. I'm sorry for the long wait. Fortunately it sounds like your account was locked down before it was compromised. Please escalate your ticket with this form and we'll look into this as soon as possible for you.

Does posting your ticket number anywhere even help? I've sent mine on Reddit, escalated through the Google link..

Four months kraken.. Four.

Hi iCoinWatch. Please let me know what your specific issue is. If you could supply the ticket number that would be great.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
glenb20170
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November 15, 2017, 02:12:08 PM
 #5456

Hi glenb20170. I'm sorry the issue is ongoing. I have sent a message to the agent you've been dealing with and they will be looking into your specific issue shortly.
Thanks for your patience.

Thank you thank you!
amacar1
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November 15, 2017, 02:26:39 PM
 #5457

Why the fuck are withdrawals disabled!!! Are you fucking serious! Amateurs.

Now I get I need to increase funding limits, but I am Tier 2.
Kraken-Septimus
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November 15, 2017, 02:30:33 PM
 #5458

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

  • Feature disabled
  • Verification tier upgrade needed
  • Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
CryptoTeng
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November 15, 2017, 04:48:40 PM
Last edit: November 15, 2017, 05:13:22 PM by CryptoTeng
 #5459

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

  • Feature disabled
  • Verification tier upgrade needed
  • Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here.


Please stop that bullsh%t of yours Kraken-Septimus.

Still intentionally misleading customers, by pretending that Kraken cares.

Either stop Kraken until your problems are solved, or at least put on the main website that Kraken is barely usable.

Not being to trade o your platform is one thing, but the withdrawing issues popping here in the forum are close to being criminal.

Next error log coming up soon.

At least the numbers give less bullsh$t than comes from your posts.
CryptoTeng
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November 15, 2017, 04:53:44 PM
 #5460

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

  • Feature disabled
  • Verification tier upgrade needed
  • Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here.

Personal expectation when the problem will be solved is.....NEVER....but hey, one has only trusted Kraken money, now just hope its not lost, or maybe already spent by careless devs & managers
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