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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 623566 times)
CryptoTeng
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November 15, 2017, 05:37:31 PM
 #5461

To put Kraken's continuous incompetence in numbers:
And as warning to everyone considering to start trading on Kraken. These are typical numbers for trading on Kraken. Anyone feeling to present these error logs in other forums. Please do so. The more we spread the information the less customers get burned on this platform.

On 98 orders to be placed:
55 Eservice unavailables
0 Eservice: Busy
Total calls 98 + 55 + 0 = 153

Eservice unavailables: 55 /153*100%= 35.95%  
Eservice Busy: 0 /153*100%= 0.00%  
Unknowns: 74/153= 48.37% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses)

Total error rate = (55 + 0 + 74)/153*100% = 84.13%
Aka Service close to non-existing....
And still presenting the same old lie to potential new customers/clients:

Quote Kraken website (https://www.kraken.com/en-us):
"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."

As Kraken has been doing for several months now, continuously & intentionally misleading customers...Kraken...the place to burn your money (if its the cold time of the year for you, you can better put your money in the stove),

Going through Kraken false claims:
"The best bitcoin exchange is needed for serious and professional bitcoin traders." - Generally speaking very true, however not possible to be claim by Kraken, as this is surely not what you present to customers after having them lured in.
"Bitcoin security must be impeccable." - Also true. Cannot comment on your security though, but if it is the same level as your trading platform, then please help to all your clients.
"Banking relationships must be sound and reliable." - Having serious doubts on this claim of yours, especially seeing the posts in this thread.
"The trading engine must be fast." - Surely one thing you don not deliver is a fast trading engine. One of the biggest lies in this quote.
"And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions." - Anyone who has a tiny bit of sanity left while still trading on your platform should avoid leverage. Short term trading impossible. The only thing possibly working on your site are long term positions, if one is lucky or persistent enough to get an order placed.
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jenifive
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November 15, 2017, 05:58:20 PM
 #5462

KRAKEN scamming people money?


amacar1
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November 15, 2017, 06:24:28 PM
 #5463

KRAKEN scamming people money?


I find out what you need to do. When you click withdraw you just need to wait. You should never press F5 or reload button or else page will fail with errors like your or few similar (for example increase funding limits etc...).
glenb20170
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November 15, 2017, 06:57:24 PM
 #5464

I find out what you need to do. When you click withdraw you just need to wait. You should never press F5 or reload button or else page will fail with errors like your or few similar (for example increase funding limits etc...).

While the second part of this is true - the system blocks direct links and reloads - the first part is certainly not.  When you click the Withdraw link, you get that error message, and waiting does nothing.  That page doesn't refresh, at least not for me.  It just sits on that message forever.

I am very hopeful that, given the announcement that they are aware of this, Kraken is working on a fix today.
glenb20170
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November 15, 2017, 07:26:16 PM
 #5465

Hi glenb20170. I'm sorry the issue is ongoing. I have sent a message to the agent you've been dealing with and they will be looking into your specific issue shortly.
Thanks for your patience.

Dear Kraken-Septimus -

PROGRESS!  The funds in the stuck wire transfer have been returned to my account.   I see that your larger problem with withdrawals is still ongoing; I hope you get it fixed soon.

In the meantime...

Dude. They gave you a perfectly clear answer. Your bank refuses to handle wires from Kraken. Change banks if you want your $$$ out.

I do have a second bank configured, and so, before trying to resort to crypto, I have put in a new withdrawal request for the same amount, using the other bank.

(And interestingly, I was able to just click right through that process, so it looks like they may be making progress on the larger issue.)

I'm not out of the woods yet.... but I'm feeling less worried, and I will *definitely* report back everywhere once I know status!

Thank you all for your help here!

Glen
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November 15, 2017, 09:19:30 PM
 #5466

HOORAY!!!!!!!

KRAKEN IS WORKING!!!!!!

I just logged in, and the site is snappy, fast, and responsive.  No reloads, no errors, no clicks.

Went right through to Funding -> Withdrawals -> USD, and all the screens came up and came up perfectly and quick!

AND.... my wire transfer is in status SENDING!!! 

Cue the Doc Brown voice when he learns about his future self's flux capacitor:   IT WORKS!!!!!!!!!!!

Nice recovery, Kraken!  Thank you!

And especially to user Kraken-Septimus:  Thank you for being here, and for repeatedly responding to my pleas for help!  Whatever they're paying you, I hope they double it!

Very happy, this is the way the site SHOULD work... and I, for one, WILL be back!

Glen
mayax
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November 15, 2017, 09:57:41 PM
 #5467

HOORAY!!!!!!!

KRAKEN IS WORKING!!!!!!

I just logged in, and the site is snappy, fast, and responsive.  No reloads, no errors, no clicks.

Went right through to Funding -> Withdrawals -> USD, and all the screens came up and came up perfectly and quick!

AND.... my wire transfer is in status SENDING!!! 

Cue the Doc Brown voice when he learns about his future self's flux capacitor:   IT WORKS!!!!!!!!!!!

Nice recovery, Kraken!  Thank you!

And especially to user Kraken-Septimus:  Thank you for being here, and for repeatedly responding to my pleas for help!  Whatever they're paying you, I hope they double it!

Very happy, this is the way the site SHOULD work... and I, for one, WILL be back!

Glen

sucking socks is not a good option.

you are praising a normal thing.  Wink
glenb20170
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November 15, 2017, 10:02:54 PM
 #5468

sucking socks is not a good option.
you are praising a normal thing.  Wink

LOLOL Perhaps!

But when you're a newbie to Kraken, and making your first run in Crypto, and suddenly thought you'd lost $9K due to a problem specific only to your own account, and were stressed out about it....  the "normal thing" comes as quite a relief!  :-)
WakeboarderHD
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November 16, 2017, 11:02:07 AM
 #5469

Works for me now, stable and fast, after the outages and interruptions over the last days.

Seems the backend is just tanking whenever there is a spike in usage.
CryptoTeng
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November 16, 2017, 11:56:40 AM
 #5470

@WakeboarderHD & glenb20170: Dont know on what site of Kraken your trading, however when using the API improvements cannot be seen. There are some variations in Unknown replies & Eservice unavailables, but the total error rate remains a disgrace for us. And its not our API tool, it works perfectly fine on every other trading platform we use it for. And also works fine when traffic on Kraken is low.

To put Kraken's continuous incompetence in numbers:
And as warning to everyone considering to start trading on Kraken. These are typical numbers for trading on Kraken. Anyone feeling to present these error logs in other forums. Please do so. The more we spread the information the less customers get burned on this platform.

On 100 orders to be placed:
53 Eservice unavailables
0 Eservice: Busy
Total calls 100 + 53 + 0 = 153

Eservice unavailables: 53 /153*100%= 34.64% 
Eservice Busy: 0 /153*100%= 0.00% 
Unknowns: 76/153 = 49.67% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses)

Total error rate = (55 + 0 + 76)/153*100% = 84.31% (previous 84.13%)
Aka Service close to non-existing....
And still presenting the same old lie to potential new customers/clients on their website (https://www.kraken.com/en-us):

As Kraken has been doing for several months now, continuously & intentionally misleading customers...Kraken...the place to burn your money (if its the hot time of the year for you, you can better use your money to get a cold drink)
niteshbhasin
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November 16, 2017, 12:26:11 PM
 #5471

My account has been locked for 3 days and there hasnt been much update on that
Ticket 857918
I have escalated it through your google spreadsheet and replied to your support staff suki as well
But havent heard back since then
CryptoTeng
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November 16, 2017, 12:31:18 PM
 #5472

@WakeboarderHD & glenb20170: See what happens to you after you have been lured in by "The Kraken". One advise never ever do the mistake of insulting or being disrespectful to the support, or they just ignore you. And then you're really in deep sh$t.


My account has been locked for 3 days and there hasnt been much update on that
Ticket 857918
I have escalated it through your google spreadsheet and replied to your support staff suki as well
But havent heard back since then
Bonez0r
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November 16, 2017, 01:10:09 PM
Last edit: November 16, 2017, 09:57:49 PM by Bonez0r
 #5473

It just took me about 20 minutes and a LOT of frustration to cancel three orders and create a new one. Clicking the red cancel button (old UI) does nothing most of the time (but still makes me wait for about half a minute every time i try) and creating orders results in an error almost every time.

Here is a list of the various errors i've encountered so far (since i started recording them (and again, almost every attempt at creating or replacing an order results in one of these)):

Old UI (www.kraken.com):
  • Your order may have failed. Please refresh the page and check your orders. Contact support if necessary.
  • Invalid response from the server. try again.
  • The submitted form has expired or is invalid. Please resubmit your request. (after less than 30 seconds of opening the form)
  • Sometimes i also get a red error bar without any text.

New UI (trade.kraken.com):
  • Error placing order: Exchange API is unavailable (error code 809)
  • Error placing order: Internal error (error code 820)
  • Error replacing order: Timeout (error code 808)

Reading through this forum topic i'm not the only one. Is something being done to fix this, because the site is practically unusable this way and i'm considering going back to Bitfinex or Bitstamp.

edit: I'm using firefox latest version. The problems occur on both my pc and my phone. Additionally, on my phone the new interface (trade.kraken.com) doesn't work (unresponsive script hangs the page) and in the old interface if i want to change the currency pair in the drop-down menu in the upper left i can only choose XBT/EUR, XBT/USD and ETH/XBT. All the other pairs are hidden in submenus and when i tap a submenu it collapses the whole menu.
pehoko
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November 16, 2017, 01:31:36 PM
 #5474

@KRAKEN are you MTGOX number 2?
Kraken-Septimus
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November 16, 2017, 01:33:29 PM
 #5475

My account has been locked for 3 days and there hasnt been much update on that
Ticket 857918
I have escalated it through your google spreadsheet and replied to your support staff suki as well
But havent heard back since then

Hi niteshbhasin. Thanks for letting us know. I'm going to speak to the agent working on your ticket to see if we can get an ETA on you getting your account unlocked.

Thanks for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
CryptoTeng
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November 16, 2017, 03:50:31 PM
 #5476


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals
CryptoTeng
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November 16, 2017, 06:19:29 PM
 #5477


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals

Correction: Total error rate above 95%

Well, done, still intentionally misleading customers. One for the Kraken....wicked!!!!
CryptoTeng
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November 16, 2017, 06:39:51 PM
 #5478


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals

Correction: Total error rate above 95%

Well, done, still intentionally misleading customers. One for the Kraken....wicked!!!!

Next update: Error rate closing in on 97%
Upcomingdiamondinvestor
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November 16, 2017, 07:44:53 PM
 #5479

I am a non US resident and I want to transfer funds from my bank account in the US. Does Kraken have an account in the US where transfers can be made to or must all transfers made to your account in Japan?
pehoko
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November 16, 2017, 08:39:36 PM
 #5480


.....

Thanks for your patience.


Trading on your platform requires more than patience: Total error rate already above 91% again.

And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")

Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals

+1
First step - froze all altcoins and stop trading.
Second step - trade only btc (as was years ago), as seems your 4 months old "new platform" doesn't work any more.
Third step - don't lie people and let them withdraw their funds from your broken exchange
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