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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 606974 times)
Upcomingdiamondinvestor
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November 17, 2017, 07:32:43 AM
 #5501

I deposited money (USD) yesterday and just received a message that the money was deposited to my Kraken account. This is very fast compared to what I have been reading of late. This is my first transfer. I checked my Kraken account it seems the dollars is being converted to euros before it could be used for trading. Is that correct? So I can't use the dollars to trade directly?. My trade balance is shown in Euros not dollars. Why is that?
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CryptoTeng
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November 17, 2017, 07:51:16 AM
Last edit: November 17, 2017, 08:17:31 AM by CryptoTeng
 #5502

What your balance shows depends on the markets you selected (theres a little selector for markets), i.e., when BTC/EUR market is selected the balance is shown in EUR.
You can trade directly with your dollars anyway. just go to the BTC/USD market (or any other crypto/dollar market).

Addition:
It could be that your funds were converted to EURs if you send them to a EUR bank, but I'm not 100% sure on this.
lupuwolf
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November 17, 2017, 10:45:51 AM
 #5503

I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

@crypt0dude I'm very familiar with scaling challenges and Kraken does not have a "http requests" problem but a strategy/management one. You cannot handle peoples money this bad for so long. There is no transparency with what is going on, no communication, no time-frame, nothing etc. "Our dev are working hard on fixing" is not an answer. You cannot have your dev team work on your site on "black-friday" to optimize/scale it, you have to prepare for that long before.

Looking at trading volume kraken has more than $3mil monthly revenue, renting 100x high performance physical(baremetal) servers not that virtual machine rubbish, costs no more than $40k(which is obviously overkill). So why are we getting so many cloudflare errors? Api-enpoint failures? Is it because key systems where designed to scale just vertically or because they didn't bother to automate the horizontal scaling process and now is failing!?


I have registered specially to post this because recent comments said that things might have gotten back to normal which is just not true.

I hope Kraken get's back on track soon, but in the mean time somebody should tell us what is going on!!
CryptoTeng
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November 17, 2017, 10:55:58 AM
Last edit: November 17, 2017, 11:13:00 AM by CryptoTeng
 #5504

I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

@crypt0dude I'm very familiar with scaling challenges and Kraken does not have a "http requests" problem but a strategy/management one. You cannot handle peoples money this bad for so long. There is no transparency with what is going on, no communication, no time-frame, nothing etc. "Our dev are working hard on fixing" is not an answer. You cannot have your dev team work on your site on "black-friday" to optimize/scale it, you have to prepare for that long before.

Looking at trading volume kraken has more than $3mil monthly revenue, renting 100x high performance physical(baremetal) servers not that virtual machine rubbish, costs no more than $40k(which is obviously overkill). So why are we getting so many cloudflare errors? Api-enpoint failures? Is it because key systems where designed to scale just vertically or because they didn't bother to automate the horizontal scaling process and now is failing!?


I have registered specially to post this because recent comments said that things might have gotten back to normal which is just not true.

I hope Kraken get's back on track soon, but in the mean time somebody should tell us what is going on!!


+1

On 97 orders to be placed:
118 Eservice unavailables
1 Eservice: Busy
Total calls 97 + 118 + 1 = 216

Eservice unavailables: 118 /216*100%= 54.63%
Eservice Busy: 1 /216*100%= 0.46%
Unknowns: 89/216= 41.20% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses)

Total error rate = (118 + 1 + 89)/216*100% = 96.30%
Service non-existing....

@cryt0dude: Errors are constantly above 80%, recently even above 90%. Just check our error logs presented in the past. We call this unacceptable. Especially since Kraken does not warn new clients on their website about their standard state of performance which is abysmal. Therefore they are intentionally misleading potential new clients. We call that close to, if not already criminal behavior. Furthermore, current clients should get a massive refund, as Kraken's service has been close non-existent for several months now. Only sporadically the system works fine. To be plain, it should be the other way around, system working fine normally, and maybe some sporadic errors.
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November 17, 2017, 11:18:30 AM
 #5505

I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

@crypt0dude I'm very familiar with scaling challenges and Kraken does not have a "http requests" problem but a strategy/management one. You cannot handle peoples money this bad for so long. There is no transparency with what is going on, no communication, no time-frame, nothing etc. "Our dev are working hard on fixing" is not an answer. You cannot have your dev team work on your site on "black-friday" to optimize/scale it, you have to prepare for that long before.

Looking at trading volume kraken has more than $3mil monthly revenue, renting 100x high performance physical(baremetal) servers not that virtual machine rubbish, costs no more than $40k(which is obviously overkill). So why are we getting so many cloudflare errors? Api-enpoint failures? Is it because key systems where designed to scale just vertically or because they didn't bother to automate the horizontal scaling process and now is failing!?


I have registered specially to post this because recent comments said that things might have gotten back to normal which is just not true.

I hope Kraken get's back on track soon, but in the mean time somebody should tell us what is going on!!

+2
e-coinomist
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November 17, 2017, 03:48:07 PM
 #5506

+1
First step - froze all altcoins and stop trading.
Second step - trade only btc (as was years ago), as seems your 4 months old "new platform" doesn't work any more.
Third step - don't lie people and let them withdraw their funds from your broken exchange
A relaunch of the site would be nice. Either as you suggested in a reduced form, later rebuilding the code parts as needed when adding new trade pairs or more complex order options. Krakens biggest advantage had been trailing stop loss and other stuff not offered by plain sites.

How about open sourced trading backends? I know there are some available, when the china ban forced some sites to close shop at least one published their platform's source.
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November 17, 2017, 06:31:33 PM
 #5507

I've trying to buy/sell some coins during these last two weeks but the orders never make it. Is it always like this?

I get into Kraken by recommendation of some people but I'm a little bit dissapointed (not too angry becasue my bitcoins that I can't trade are going up  Grin ).

CryptoTeng
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November 17, 2017, 06:41:27 PM
 #5508

I've trying to buy/sell some coins during these last two weeks but the orders never make it. Is it always like this?

I get into Kraken by recommendation of some people but I'm a little bit dissapointed (not too angry becasue my bitcoins that I can't trade are going up  Grin ).

It is more or less always like this. We presented and will continue to present error logs of our auto system, just scroll through the pages, and you will see that placement error rates are generally abysmal.

+1

On 97 orders to be placed:
118 Eservice unavailables
1 Eservice: Busy
Total calls 97 + 118 + 1 = 216

Eservice unavailables: 118 /216*100%= 54.63%
Eservice Busy: 1 /216*100%= 0.46%
Unknowns: 89/216= 41.20% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses)

Total error rate = (118 + 1 + 89)/216*100% = 96.30%
Service non-existing....

And dont get hopes for any changes soon. We have been told too many times that Kraken's dev are working hard on a solution that we think that they are rather "hardly working" on a solution. Until now, things only got worse. Worst of all that no warnings are given to customers except weird little status pages which give Kraken's own rather too positive interpretation of current problems.

My recommendation to you would be to leave Kraken ASAP, and go to another trading platform.
Lostworld
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November 17, 2017, 07:15:29 PM
 #5509

Greetings.


I need to buy $ 18,000 in Bitcoin. The last time I used Kraken, my deposit became effective in one day.

The problem is that now my bank, it takes a month to make the transfers effective ...

Do you consider it risky to transfer $ 18,000 to Kraken knowing that it will be effective in a month?

What if Kraken with so many problems does not exist in a month?



Do you know of another place to buy BTC by international transfer at market price? or at the lowest possible price?


My options are Xapo and CEX.IO, but these 2 sell 3% to 5% above the market price normally.



What other Exchanges do you recommend?

Thank you.
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November 17, 2017, 07:49:52 PM
 #5510

I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

One hour? Because their site was broken and wouldn't allow me to see open positions I was unable to close a significant short for over 6 months, when the price was rising from 2000EUR
to 4500EUR and eventually got liquidated on a relatively small rise after one margin call in the middle o the night.

Total loss: five figures.  Compensation from Kraken: low two figures in credits, which I can't event make use of, because it's impossible to trade. Stay away, there's better places to lose your money.
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November 17, 2017, 08:17:19 PM
 #5511

Well, I can relate to your experiences and laid out the problems for whom (traders) and the main issue with their website is. Personally, I have no serious issues using Kraken and until now have great experiences with their support team. Yes, it's annoying to spend a good 5 minutes to get an order in lately, but I'm not daytrading anymore, because I couldn't close a short position as well (with profit) and ended up with a loss in the heat of the moment 10 minutes later. Compared to their competitors who deal with euro fiat, Kraken still is by far the best than the very few alternatives, unless you like to make selfies when you withdraw a good amount of fiat each time, which imho is childish and makes me want go back to the stock market, which I'm not. Like I said, why not use Kraken for short term trades and/or investments, rather than daytrade until the problems are fixed. If your living depends on daytrading, you can use the exchange you want and sent it to kraken to withdraw to fiat. I don't see the problem here, unless withdrawals are disabled for sustained periods of time.


I have spent the last hour (8-9AM GMT) trying to close a short position which was on profit and just closed it now on LOSS...thx...

@crypt0dude I'm very familiar with scaling challenges and Kraken does not have a "http requests" problem but a strategy/management one. You cannot handle peoples money this bad for so long. There is no transparency with what is going on, no communication, no time-frame, nothing etc. "Our dev are working hard on fixing" is not an answer. You cannot have your dev team work on your site on "black-friday" to optimize/scale it, you have to prepare for that long before.

Looking at trading volume kraken has more than $3mil monthly revenue, renting 100x high performance physical(baremetal) servers not that virtual machine rubbish, costs no more than $40k(which is obviously overkill). So why are we getting so many cloudflare errors? Api-enpoint failures? Is it because key systems where designed to scale just vertically or because they didn't bother to automate the horizontal scaling process and now is failing!?


I have registered specially to post this because recent comments said that things might have gotten back to normal which is just not true.

I hope Kraken get's back on track soon, but in the mean time somebody should tell us what is going on!!

Well, that's a pretty self defeating argument. As I've said, you cannot scale on http requests (which makes me think you don't know the difference between websockets vs http)... unless you want to make it more slow and eventually dos it. If you're so familiar with scaling challenges, you'd have agreed with me that web sockets is the way to go... and it's not that this is not known and being used by others. Renting more servers (scaling) does nothing when your fundamentals (networking stack) are not right. You cannot build a house on sand, build new rooms next to it to increase capacity and expect it will get better than it get worse. Just my 2 cents.
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November 17, 2017, 08:59:09 PM
 #5512

Well, that's a pretty self defeating argument. As I've said, you cannot scale on http requests (which makes me think you don't know the difference between websockets vs http)... unless you want to make it more slow and eventually dos it. If you're so familiar with scaling challenges, you'd have agreed with me that web sockets is the way to go... and it's not that this is not known and being used by others. Renting more servers (scaling) does nothing when your fundamentals (networking stack) are not right. You cannot build a house on sand, build new rooms next to it to increase capacity and expect it will get better than it get worse. Just my 2 cents.

in the end you are saying that Kraken is too incompetent on running a trade platform. If it is so easy, then the problems should have been solved long ago, as these problems started months of not years ago. Even when they would have had to get a new dev team (which I strongly advise to Kraken, as the current one then seems too incompetent when drawing conclusions from your statement) they should have had sufficient time to scale there systems according to trading volumes etc
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November 17, 2017, 09:09:51 PM
 #5513

Well, I can relate to your experiences and laid out the problems for whom (traders) and the main issue with their website is. Personally, I have no serious issues using Kraken and until now have great experiences with their support team. Yes, it's annoying to spend a good 5 minutes to get an order in lately, but I'm not daytrading anymore, because I couldn't close a short position as well (with profit) and ended up with a loss in the heat of the moment 10 minutes later. Compared to their competitors who deal with euro fiat, Kraken still is by far the best than the very few alternatives, unless you like to make selfies when you withdraw a good amount of fiat each time, which imho is childish and makes me want go back to the stock market, which I'm not. Like I said, why not use Kraken for short term trades and/or investments, rather than daytrade until the problems are fixed. If your living depends on daytrading, you can use the exchange you want and sent it to kraken to withdraw to fiat. I don't see the problem here, unless withdrawals are disabled for sustained periods of time.

All of this would be acceptable if Kraken would not claim to be the "Best Bitcoin Exchange" on their website. If they are not up to the task to deal with daytraders, then they can at least be honest about it. The current promotion of Kraken on their website is in all senses disrespectful to every client, as it is a plain lie seeing the current state of service which has been the standard state for months (maybe years even).
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November 17, 2017, 10:47:08 PM
 #5514

Obviously Kraken uses wrong incompatible platform for trading. There's dozens exchanges which are working perfectly with thousand clients and hundred kinds of coins.
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November 18, 2017, 03:27:01 PM
 #5515

"Service is currently disabled. Please try again later"


It's a shame. Impossible to withdraw anything. Fucking shame. When you will be man on this website ?
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November 18, 2017, 04:02:25 PM
 #5516

"Service is currently disabled. Please try again later"


It's a shame. Impossible to withdraw anything. Fucking shame. When you will be man on this website ?


That isn't what it it this time for me. Everything seem to work good. I just withdraw my ripples to gatehub wallet and it went through. They weren't doing what Bittrex had done though but maybe they will be soon so you might just be keeping your  coins on your desktop wallet if you aren't into sending IDs.
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November 19, 2017, 06:08:22 AM
 #5517

Hello!
My email on custom domain got down (i have no longer access to this domain).

So my funds on Kraken are now unavailable (i can't verify new deposit addresses).
I've opened a ticket with Kraken support (#870762) 3 days ago but I've got no answer. I tried to escalate it through Google Forms but still no reply.

Is it even possible to change the main email without access to the current one? I am level 2 verified and I can prove my identity with photos of documents.

Thanks.

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November 19, 2017, 10:17:41 PM
 #5518

I'm now on Bitfinex & Bitstamp, and still had some money left on Kraken. Decided to buy some EOS that was low enough.. I don't know if it's sad or hilarious.. but it took me 45min of fiddling, trying to place orders / cancelling doubles.. and of course by the time it had already rised back.
And I can't even tell why there would be so much activity right now - nothing special is happening.

So I moved nearly all my money out. At this point, months later, the "we suddenly got too many users and we have to upgrade our servers to cope with it" excuse doesn't work anymore. It sounds more like "we're going bankrupt but we can't announce it yet". Bye Kraken, moving out while it's still time.
The only thing I still have there are REPs, because Bitfinex doesn't have them. And of course, all the fractions of coins that are unsellable, and that you keep for yourself. That must be quite some money for you, in all user accounts.

Wasn't that Roger Ver asshole behind Kraken? Sad that he can't put his money in maintenance, instead of wasting it pumping the BCH.
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November 20, 2017, 02:39:09 AM
 #5519

I requested a withdrawal. $25k on November 12, 2017.

Without any explanation couple of days later I saw in my Kraken account that the withdrawal failed.

I tried another withdrawal today but Kraken limited it maximum to $14,936.61.

Sent a request ticket to the support (884326). Silence so far.

Really not feeling good about this whole situation. Feels like money is held hostage at this sketchy exchange.

Any ideas how to get the money back?
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November 20, 2017, 07:27:17 AM
Last edit: November 20, 2017, 07:44:59 AM by CryptoTeng
 #5520

I requested a withdrawal. $25k on November 12, 2017.

Without any explanation couple of days later I saw in my Kraken account that the withdrawal failed.

I tried another withdrawal today but Kraken limited it maximum to $14,936.61.

Sent a request ticket to the support (884326). Silence so far.

Really not feeling good about this whole situation. Feels like money is held hostage at this sketchy exchange.

Any ideas how to get the money back?
Continue trying to reach them, use different forums etc. But if they still continue to ignore you then it might turn into a problem.
Withholding a clients money for no reason is a criminal act as they actually would be trying to steal your money, and if they dont react soon you might have to get a lawyer. Sorry to say so.

This level of service just fits in the picture with Kraken's level of service of its trading engine. The latest error rates:
Seeing that the trade volume dropped dramatically over the weekend, one would have expected a great reduction in error rates, at one point error rates even dropped below 70%, but this was when the BTC/USD volume was around 1.5-1.8k.

On 100 orders to be placed:
36 Eservice unavailable
0 Eservice: Busy
Total calls 100 + 36 + 0 = 136

Eservice unavailable: 36 /136*100%= 26.47%
Eservice Busy: 0 /136*100%= 0.00%
Unknowns: 78/136= 57.35% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses. It regularly happens that unknowns are not placed, the however percentage which are placed and which not is strongly variable)

Total error rate = (36 + 0 + 78)/136*100% = 83.82%
Service close to non-existing....

Concluding from this, error rates are still unacceptable, even when Krakens daily trade volume was roughly half during the weekend compared to weekdays last week. In particular the unknowns error rate is unacceptable, because one does not know what happened to the order and thereby increases the risk of double placements. Furthermore, we really wonder for which minimal volume Kraken's trade system was designed when it it is not capable of delivering a working service at these low trades volumes as were seen this weekend.


Let's hope that things change for the better soon, or that Kraken closes it's doors until they solved these issues.
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