Duff McKagan
Newbie
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Activity: 5
Merit: 0
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April 06, 2017, 01:17:48 AM |
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With Kraken you feel totally unsure. Either end this ON HOLD or close the Kraken account. This can not be the case if all documents are available, that is stressed with simple referrals.
Public Account ID
AA39 N84G LBPT O7RQ
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Duff McKagan
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Activity: 5
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April 06, 2017, 06:45:52 AM |
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i have also Request #216611
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Duff McKagan
Newbie
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Activity: 5
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April 06, 2017, 07:16:07 PM |
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Sooo ... I want to mention: it is about 200 €  1 referral over 100 € and tier 2 are already through! And now Kraken still needs that "For verification reasons we must ask you to please submit an ID confirmation photo. Please see this support article for the ID confirmation photo requirements: https://support.kraken.com/hc/en-us/articles/204061056" Why does Kraken first make a transfer and stop the next one? I have written octopuses that I will delete the account ... Am curious what from the 200 € will be! |
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Duff McKagan
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April 07, 2017, 02:17:04 AM
Last edit: April 08, 2017, 12:45:27 PM by Duff McKagan |
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I'm Tier2 verified !!!
Request #216611
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goshev
Newbie
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Activity: 40
Merit: 0
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April 08, 2017, 11:57:55 AM |
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Is there still support at Kraken? 10 days now and my ticket is still not even updated from someone to get info if the issue is being worked on, nothing?
Anyone having issues with the support on Kraken? Do you guys know any way of contacting them except their ticketing system as that is not working as it seems.
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romantic1
Member
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Activity: 102
Merit: 10
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April 10, 2017, 02:52:01 AM |
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I submited all the documents (latin) 8 days ago but tier 3 still not process. What is the problem ? I want to deposit EUR to buy bitcoin as soon as possiple. My request is 221586
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Dargo
Legendary
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Activity: 1820
Merit: 1000
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April 10, 2017, 06:23:12 PM |
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Is there still support at Kraken? 10 days now and my ticket is still not even updated from someone to get info if the issue is being worked on, nothing?
Anyone having issues with the support on Kraken? Do you guys know any way of contacting them except their ticketing system as that is not working as it seems.
The ticket system is working fine, but we are overwhelmed with requests right now and not able to reply in a timely manner. If you post your request number I can ask support to take a look. |
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Dargo
Legendary
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Activity: 1820
Merit: 1000
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April 10, 2017, 06:23:54 PM |
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I submited all the documents (latin) 8 days ago but tier 3 still not process. What is the problem ? I want to deposit EUR to buy bitcoin as soon as possiple. My request is 221586
Thanks for the request number - I've asked support to respond as soon as they can. |
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stereotype
Legendary
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Activity: 1554
Merit: 1000
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April 10, 2017, 06:59:38 PM |
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13 days, and still waiting for Kraken's support to deal with my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.
I think I may have found your request, but if so it already had a reply days ago and if you didn't get that then there is some tech issue that prevented if from being emailed or maybe it landed in your spam folder. Since you refuse to provide the request number, please try logging directly into https://support.kraken.com/hc/ and checking your requests there (under "Kraken User"). If you made multiple requests, some of them may be merged into other requests, so you may have to check a few of them to find the one we replied to. Yes i did get an email. Did you read it? The person who wrote it said they weren't able to deal with the issue, and that they will get a 'trade specialist' to look at it. So..... 1314 days, and still waiting for Kraken's support to deal with my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order. Before you said 12 days, and not even an acknowledgement, of my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.
which I took to mean that you hadn't received a response from support at all. Unfortunately it looks like we are back to square one, because the ticket I thought must be yours makes no mention of a 'trade specialist'. I'd love to help you, but since you refuse to give me the ticket number, there's nothing more I can do at this point. Hopefully you will hear from us soon and if not I guess you can keep posting updates about how you haven't had the response you expect in X days. But this doesn't really show much except that, yes, it is sometimes possible for a support request to get lost, overlooked, accidentally solved, etc. If 100 days pass and you still haven't heard back from us, it is just one experience out of many many thousands that support has helped in that time and can't be taken as representative at all. Again, I'd love to help you out, but can't do so without the ticket number. Correct. That was the intention. So last update.....after 16 days from first sent support ticket, i get 10,000 magic Kraken tokens appear in my account. I should be pleased, i guess. Its about $18 more than you owed me. But firstly, why cant i be credited back to my account, what you managed to lose, and subsequently, write-off at my expense? Is this what unregulated crypto exchanges are entitled to do? And secondly, where is the supporting communication? Is it really too much to ask that your, "working fine", ticket system cant handle the common courtesy of telling clients what went wrong and what you are doing to resolve your mistake? No explanation, no apology, no nada. |
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romantic1
Member
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Activity: 102
Merit: 10
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April 11, 2017, 04:48:14 AM |
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I submited all the documents (latin) 8 days ago but tier 3 still not process. What is the problem ? I want to deposit EUR to buy bitcoin as soon as possiple. My request is 221586
Thanks for the request number - I've asked support to respond as soon as they can. Done, thank you. |
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mhd japar siregar
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April 11, 2017, 06:14:58 AM |
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How long the verification process required to upgrade an account?
I mean verification of the Tier 3.
Unfortunately the verification que is very long right now. If you have created a support request about this, post the request number and I can escalate your case. Ok this is my second day wait is not a problem but anyway I hope soon be in the process  8 days for Tier 3 still waiting |
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Totscha
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April 11, 2017, 02:27:24 PM |
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And now for something completely different...
Dargo, what is Kraken's view on the proposed UASF for SegWit on Litecoin? Will you support it?
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king_pin
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April 11, 2017, 08:27:35 PM |
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Has anyone noticed that you can disable the Two-factor Authentication for withdraws without having to type the old key, or the master Two-factor Authentication key even if you have it enabled.  |
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rico666
Legendary
Offline
Activity: 1120
Merit: 1037
฿ → ∞
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April 12, 2017, 07:33:07 AM |
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I just submitted a ticket, because I honestly do not get withdrawal limits. I am way below daily and monthly limits. I have some bucks to withdraw (still way below the limits) And it tells me: Maximum withdrawal: 14.61 EUR Which is like 2 orders of magnitude below funds (and 3-4 orders of magnitude below limits)?  Srsly? So I take it Kraken has run out of money. Rico |
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Totscha
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April 12, 2017, 08:11:38 AM |
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I just submitted a ticket, because I honestly do not get withdrawal limits. I am way below daily and monthly limits. I have some bucks to withdraw (still way below the limits) And it tells me: Maximum withdrawal: 14.61 EUR Which is like 2 orders of magnitude below funds (and 3-4 orders of magnitude below limits)? Srsly? So I take it Kraken has run out of money. Rico Do you have open orders? If you have buy orders then those EUR are locked. You need to cancel the order. You have some open orders) but the amount locked in is much less than your ballance? I know they had a withdrawal limit 'feature' in the past. Basically it's like this (no fees for simplicity): - You have 2000 €. - You put a limit buy order for LTC for 1000€ at 10€/LTC. - It gets partially filled (990€) and you keep it open. - Your balance is now 1.010 € and 99 LTC It would be logical that you can withdraw 1.000 €, because 10€ are still locked for the open buy order. Wrong! You can only withdraw 10€ because they used the initial full sum (1000€) as the amount locked in open orders. It's stupid, but that's how it used to work. Close the open orders, withdraw and then open them again. It always worked for me. |
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XVS
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April 14, 2017, 02:16:01 AM |
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ccminer.net
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April 14, 2017, 08:07:48 PM |
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Please help me to escalate this tiket
225720
Thank you
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poordeveloper
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April 17, 2017, 01:43:14 AM |
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How long the verification process required to upgrade an account?
I mean verification of the Tier 3.
Unfortunately the verification que is very long right now. If you have created a support request about this, post the request number and I can escalate your case. Ok this is my second day wait is not a problem but anyway I hope soon be in the process 8 days for Tier 3 still waiting They told you to post your request number to escalate your case. Post it and they will be able to speed up the process |
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segeln
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April 17, 2017, 01:46:45 PM |
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@ Dargo,
my request nr. for upgrading to tier 3 is (218948)
My mail 4/14/17 to kraken support:
hello,
attached new pics for my request to upgrade to 3 tier
Kind regards
Thomas Franken
First I suggested to do the verification via skype but then I send new pictures to Kraken Support.
Could you,dargo ,please forward/speed up the request for the upgrading?
Thanks very much in advance
and kind regards
Thomas
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FlensGold
Legendary
Offline
Activity: 1405
Merit: 1001
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April 17, 2017, 02:57:57 PM |
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Hey Dargo,
a friend whom I recommended Kraken wanted to do his first BTC withdrawal (less than 0.2BTC) 11 days ago. This withdrawal was set on-hold, he created a ticket (#219305) but neither he received a useful response to this (only "we are busy...") and the withdrawal is still stuck.
Could you please push this somehow, since waiting 11 days for a withdrawal is a no-go.
Regards
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