butarei
Newbie
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Merit: 0
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May 28, 2017, 09:44:03 AM |
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Hello Dargo,
I'm also having trouble getting verified (Tier 1-2). Could it be possible for you to make things speed up a bit?
Ticket # 308530
Thanks for what you have been doing here.
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sossee2
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May 28, 2017, 10:19:42 AM |
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Hello Dargo,
Also having trouble getting verified (Tier 1-2-3). Is it possible for you speed it up?
Ticket # 308682
Appreciate anything you can do.
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seekoin
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May 28, 2017, 10:33:02 AM |
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Hello,
This morning, market orders are not working; limit orders are okay. Does anyone have the same issue ?
Regards
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stereotype
Legendary
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Activity: 1554
Merit: 1000
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May 28, 2017, 12:10:06 PM |
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Hello,
This morning, market orders are not working; limit orders are okay. Does anyone have the same issue ?
Regards
Yesterday i had market orders, and limit orders that did not execute. I couldn't actually get out of a trade going against me. Eventually, i found that closing multiple 0.2BTC trades worked! Ridiculous, and it baffles me how long Kraken have managed to get away with this bullshit for so long. Also dont know how Dargo keeps a straight face when he types.
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plato2
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May 28, 2017, 02:29:00 PM |
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Hello Dargo,
I have Tiers 1-3 stuck in verficiation. Could you please have guys push it through?
Case# 309082.
Appreciate it very much!
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Gweniviere
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May 28, 2017, 05:56:46 PM |
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Hello Drago/Kraken Support. Ticket #289890 sent 5 days ago, I have not received a reply. Any assistance will be appreciated.
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Dargo
Legendary
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Activity: 1820
Merit: 1000
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May 28, 2017, 09:44:41 PM |
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Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however.
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Dargo
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Activity: 1820
Merit: 1000
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May 28, 2017, 09:50:49 PM |
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Hi, I am looking at the funding options and I can't find USD SWIFT or something like that, as a non US and non EU resident, how could I fund my account?
Best.
See https://www.kraken.com/en-us/help/faq#funding-options-feesUSD Bank Wire Deposit ($10 USD) - outside US only EUR Bank Wire Deposit (€10) - outside US only USD Bank Wire Withdrawal ($60 USD) - outside US only EUR Bank Wire Withdrawal (€60) - outside US only ^ those are SWIFT options. EUR might be better to fund with over USD since generally our EUR markets have higher volume and liquidity.
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Dargo
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Merit: 1000
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May 28, 2017, 09:52:59 PM |
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Tier 2 is enough in some areas, but it depends on your location. In the US, for example, you need Tier 3 for USD transfers.
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lilafacchi95
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May 29, 2017, 05:24:44 AM |
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Hi Dargo, thank you so much! my account has finally been verified tier 3. However as a US resident with only USD, it seems USD deposit service is currently unavailable...Is this something that'll be fixed in these days or do you recommend I do something else? if so what? Thank you in advance.
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comp
Member
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Activity: 112
Merit: 10
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May 29, 2017, 06:20:29 AM |
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Tier 2 is enough in some areas, but it depends on your location. In the US, for example, you need Tier 3 for USD transfers. Would you be able the check out 291058. Verification ticket. Waiting for that since approx a week. Must be busy
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Bonez0r
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May 29, 2017, 11:27:34 AM |
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I don't see an option to cancel a ticket once it's created. Adding a cancel button could significantly reduce the number of open tickets and the workload for the support staff. Sometimes people open a ticket and then figure out how to solve the problem on their own a while later, or they think it's no longer significant.
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jedaite
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May 29, 2017, 01:30:26 PM |
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Hy Dargo, I appreciate the help you offer. If it's possible to please check ticket no. 300325 I'd appreciate it.
Thank you,
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prashantd
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May 29, 2017, 01:49:13 PM |
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Hey Dargo,
My verification is in processing state from past 3 days. I created a support ticket for it today (311732). In how many days can I expect my ID to be verified?
Thanks! Prashant
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Dargo
Legendary
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Activity: 1820
Merit: 1000
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May 29, 2017, 02:37:14 PM |
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Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however.
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Dargo
Legendary
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Activity: 1820
Merit: 1000
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May 29, 2017, 02:44:38 PM |
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Hi Dargo, thank you so much! my account has finally been verified tier 3. However as a US resident with only USD, it seems USD deposit service is currently unavailable...Is this something that'll be fixed in these days or do you recommend I do something else? if so what? Thank you in advance.
Try again later - that message is a bit misleading because it only indicates that the service is temporarily unavailable.
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Dargo
Legendary
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Activity: 1820
Merit: 1000
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May 29, 2017, 02:46:03 PM |
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I don't see an option to cancel a ticket once it's created. Adding a cancel button could significantly reduce the number of open tickets and the workload for the support staff. Sometimes people open a ticket and then figure out how to solve the problem on their own a while later, or they think it's no longer significant.
Go to your ticket on the support page. In the reply box, tell them the issue is resolved. And when support sees that, they will close the ticket. Yes, you can indicate it's solved by replying to the ticket, but it would be nice for clients to have a way to solve their own tickets. Not sure it's possible, but we will look into this.
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sam132
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May 29, 2017, 02:58:53 PM |
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Hey Dargo,
I'm also now waiting 5 days to get verified - I opened up a support ticket (Request #312418).
Is there anything I can do to speed it up?
Many thanks,
Sam
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jedaite
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May 29, 2017, 03:06:48 PM |
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Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however.
Thanks, someone got to me 30 mins ago. That was fast.
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