adamant111
Newbie
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Activity: 2
Merit: 0
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August 21, 2017, 10:42:54 AM |
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Where is my BTC? I lost 2.5BTC! This is pretty big amount. I didn't receive it on my hitbtc account.
And i still have waited support answer 3 days! My ticket ID is 20955
I really don't recommended to trade with HitBtc now it looks like scam. A lot of people lost their coins or have problem with withdraw and support doesn't answer...
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According to NIST and ECRYPT II, the cryptographic algorithms used in
Bitcoin are expected to be strong until at least 2030. (After that, it
will not be too difficult to transition to different algorithms.)
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mrb000
Jr. Member
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Activity: 30
Merit: 1
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August 21, 2017, 01:29:53 PM |
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I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam
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btcpona
Member
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Activity: 112
Merit: 25
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August 23, 2017, 10:17:41 AM |
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Please solve my problem ticket ID:#22753
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Coinadvisory
Newbie
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Activity: 51
Merit: 0
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August 23, 2017, 01:49:52 PM |
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Awaiting support for a week already.
ID 19975, come on.
Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?
No support for years.
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Coinadvisory
Newbie
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Activity: 51
Merit: 0
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August 23, 2017, 01:56:40 PM |
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As well as, their support email does not even exist Final-Recipient: rfc822; support@hitbtc.comAction: failed Status: 5.1.1 Remote-MTA: dns; aspmx.l.google.com. (2607:f8b0:4003:c04::1b, the server for the domain hitbtc.com.) Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser c7si1414862oif.445 - gsmtp Last-Attempt-Date: Wed, 23 Aug 2017 06:54:55 -0700 (PDT)
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mrb000
Jr. Member
Offline
Activity: 30
Merit: 1
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August 23, 2017, 03:54:04 PM |
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hitbtc doesnt answer since 4 days ...
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hitbtc (OP)
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August 25, 2017, 12:06:49 AM |
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As well as, their support email does not even exist
It does! We just have been moving to a better mail service provider. Sorry about that inconvenience you have experienced in the meantime. We're here for you. Hi there! Please accept our apologies for this delay. We have emailed you the complete history of these 2.5 BTC. Speaking briefly: you have successfully received them. ID 19975, come on.
Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?
Hi there. Sorry for getting in touch with you here with such delay. As you already know, you have received our reply, the investigation is in progress. By the way, ticket 19975 has nothing to do with ETH sent to contract, hasn't it? But anyway, since you've mentioned it: some exchanges may use ETH contract wallets, and sending ETH to contracts is not available on HitBTC. In those cases these ETH, which were sent to contracts, are being refunded to sender. Please solve my problem ticket ID:#22753
According to our data, the issue is resolved. I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam
Dear trader, we can't help but agree that sending coins to the wrong wallet address have caused quite a lot of pain. But we are in process of eliminating it. Your BTC are about to be credited to your account in the very nearest future.
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thinkpad99
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August 25, 2017, 02:17:51 PM |
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As well as, their support email does not even exist
It does! We just have been moving to a better mail service provider. Sorry about that inconvenience you have experienced in the meantime. We're here for you. Hi there! Please accept our apologies for this delay. We have emailed you the complete history of these 2.5 BTC. Speaking briefly: you have successfully received them. ID 19975, come on.
Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?
Hi there. Sorry for getting in touch with you here with such delay. As you already know, you have received our reply, the investigation is in progress. By the way, ticket 19975 has nothing to do with ETH sent to contract, hasn't it? But anyway, since you've mentioned it: some exchanges may use ETH contract wallets, and sending ETH to contracts is not available on HitBTC. In those cases these ETH, which were sent to contracts, are being refunded to sender. Please solve my problem ticket ID:#22753
According to our data, the issue is resolved. I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam
Dear trader, we can't help but agree that sending coins to the wrong wallet address have caused quite a lot of pain. But we are in process of eliminating it. Your BTC are about to be credited to your account in the very nearest future. Thank you for those answers. I hope that if some problems are not solved yet, they will soon be. This should close the mouth of all haters! I never had problems with your exchange! Keep up good work!
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mrb000
Jr. Member
Offline
Activity: 30
Merit: 1
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August 25, 2017, 02:34:34 PM |
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As well as, their support email does not even exist
It does! We just have been moving to a better mail service provider. Sorry about that inconvenience you have experienced in the meantime. We're here for you. Hi there! Please accept our apologies for this delay. We have emailed you the complete history of these 2.5 BTC. Speaking briefly: you have successfully received them. ID 19975, come on.
Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?
Hi there. Sorry for getting in touch with you here with such delay. As you already know, you have received our reply, the investigation is in progress. By the way, ticket 19975 has nothing to do with ETH sent to contract, hasn't it? But anyway, since you've mentioned it: some exchanges may use ETH contract wallets, and sending ETH to contracts is not available on HitBTC. In those cases these ETH, which were sent to contracts, are being refunded to sender. Please solve my problem ticket ID:#22753
According to our data, the issue is resolved. I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam
Dear trader, we can't help but agree that sending coins to the wrong wallet address have caused quite a lot of pain. But we are in process of eliminating it. Your BTC are about to be credited to your account in the very nearest future. Thanks!!
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everbtcnever
Member
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Activity: 114
Merit: 38
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August 28, 2017, 10:26:58 AM Last edit: September 15, 2017, 04:40:34 PM by everbtcnever |
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Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.
Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907 Thank you.
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dennyd999
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August 28, 2017, 07:01:25 PM |
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support@hitbtc.com is not functional Can you please help me to disable 2FA on my account? What do I need to tell you?please reply in PM
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r_victory
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August 28, 2017, 09:10:28 PM |
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I made a mistake like that, I sent DENT for DIGIX DAO address . I think that is lost money. I've opened a ticket in the support, still no answer.
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Translations from English to Portuguese at affordable prices. Send me a PM here on the forum or contact me via Telegram: @cryptoheart
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Wassupia
Member
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Activity: 106
Merit: 10
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August 29, 2017, 12:57:38 AM Last edit: August 29, 2017, 01:11:12 AM by Wassupia |
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5-hour old Monero withdrawal still not broadcast/sent (no tx hash).
Could you please fix the memory leak on the exchange page?
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My BTC-address: 1JtgnB6UC5j9gMYzLftVaCmwdPL4PrWeYB
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forzendiablo
Legendary
Offline
Activity: 1526
Merit: 1000
the grandpa of cryptos
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August 30, 2017, 01:09:32 AM |
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can we get EXCL and XZC listed? 2 anon coins, good volume, good dev teams
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yolo
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doedz
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August 30, 2017, 01:23:53 PM |
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I am disappointed so far I have not received an answer yet, and my eth has not returned yet. I have done according to procedure by sending ticket and complaint. 3 days has not been answered yet. What happened to HitBTC?
At least give an answer for quiet user.
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DominicanCrypto
Newbie
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Activity: 16
Merit: 0
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August 30, 2017, 05:55:31 PM |
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I am disappointed so far I have not received an answer yet, and my eth has not returned yet. I have done according to procedure by sending ticket and complaint. 3 days has not been answered yet. What happened to HitBTC?
At least give an answer for quiet user.
I am afraid that we have been scammed my friend... wish them the worst!!!!!!!!!!!!!!!!!!!!!!!!!!
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