HitBTC.com - The most advanced cryptocurrency exchange

[adamant111]

Where is my BTC? I lost 2.5BTC! This is pretty big amount. I didn't receive it on my hitbtc account.

And i still have waited support answer 3 days! My ticket ID is 20955

I really don't recommended to trade with HitBtc now it looks like scam. A lot of people lost their coins or have problem with withdraw and support doesn't answer...

[mrb000]

I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam

[btcpona]

Please solve my problem ticket ID:#22753

[Coinadvisory]

Awaiting support for a week already.

ID 19975, come on.

Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?

No support for years.

[Coinadvisory]

As well as, their support email does not even exist

Final-Recipient: rfc822; support@hitbtc.com
Action: failed
Status: 5.1.1
Remote-MTA: dns; aspmx.l.google.com. (2607:f8b0:4003:c04::1b, the server for
 the domain hitbtc.com.)
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1  https://support.google.com/mail/?p=NoSuchUser c7si1414862oif.445 - gsmtp
Last-Attempt-Date: Wed, 23 Aug 2017 06:54:55 -0700 (PDT)

[mrb000]

hitbtc doesnt answer since 4 days ...

[hitbtc]

As well as, their support email does not even exist

It does! We just have been moving to a better mail service provider. Sorry about that inconvenience you have experienced in the meantime. We're here for you.

Yesterday sent BTC to Hitbtc account ... Already 143 confirmations and still haven't got my BTC on account (https://blockchain.info/address/125S3mswtjKNNeQSE9uj9YTKCVWUgECj5A)

2.5 BTC - its a big amount for me. I made support ticket 24h ago... but still nobody answered me.

I losted my 2.5 BTC???

Hi there! Please accept our apologies for this delay. We have emailed you the complete history of these 2.5 BTC. Speaking briefly: you have successfully received them.

ID 19975, come on.

Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?

Hi there. Sorry for getting in touch with you here with such delay. As you already know, you have received our reply, the investigation is in progress.

By the way, ticket 19975 has nothing to do with ETH sent to contract, hasn't it? But anyway, since you've mentioned it: some exchanges may use ETH contract wallets, and sending ETH to contracts is not available on HitBTC. In those cases these ETH, which were sent to contracts, are being refunded to sender.

Please solve my problem ticket ID:#22753

According to our data, the issue is resolved.

I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam

Dear trader, we can't help but agree that sending coins to the wrong wallet address have caused quite a lot of pain. But we are in process of eliminating it. Your BTC are about to be credited to your account in the very nearest future.

[thinkpad99]

As well as, their support email does not even exist

It does! We just have been moving to a better mail service provider. Sorry about that inconvenience you have experienced in the meantime. We're here for you.

Yesterday sent BTC to Hitbtc account ... Already 143 confirmations and still haven't got my BTC on account (https://blockchain.info/address/125S3mswtjKNNeQSE9uj9YTKCVWUgECj5A)

2.5 BTC - its a big amount for me. I made support ticket 24h ago... but still nobody answered me.

I losted my 2.5 BTC???

Hi there! Please accept our apologies for this delay. We have emailed you the complete history of these 2.5 BTC. Speaking briefly: you have successfully received them.

ID 19975, come on.

Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?

Hi there. Sorry for getting in touch with you here with such delay. As you already know, you have received our reply, the investigation is in progress.

By the way, ticket 19975 has nothing to do with ETH sent to contract, hasn't it? But anyway, since you've mentioned it: some exchanges may use ETH contract wallets, and sending ETH to contracts is not available on HitBTC. In those cases these ETH, which were sent to contracts, are being refunded to sender.

Please solve my problem ticket ID:#22753

According to our data, the issue is resolved.

I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam

Dear trader, we can't help but agree that sending coins to the wrong wallet address have caused quite a lot of pain. But we are in process of eliminating it. Your BTC are about to be credited to your account in the very nearest future.

Thank you for those answers. I hope that if some problems are not solved yet, they will soon be.
This should close the mouth of all haters!
I never had problems with your exchange!
Keep up good work!

[mrb000]

As well as, their support email does not even exist

It does! We just have been moving to a better mail service provider. Sorry about that inconvenience you have experienced in the meantime. We're here for you.

Yesterday sent BTC to Hitbtc account ... Already 143 confirmations and still haven't got my BTC on account (https://blockchain.info/address/125S3mswtjKNNeQSE9uj9YTKCVWUgECj5A)

2.5 BTC - its a big amount for me. I made support ticket 24h ago... but still nobody answered me.

I losted my 2.5 BTC???

Hi there! Please accept our apologies for this delay. We have emailed you the complete history of these 2.5 BTC. Speaking briefly: you have successfully received them.

ID 19975, come on.

Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?

Hi there. Sorry for getting in touch with you here with such delay. As you already know, you have received our reply, the investigation is in progress.

By the way, ticket 19975 has nothing to do with ETH sent to contract, hasn't it? But anyway, since you've mentioned it: some exchanges may use ETH contract wallets, and sending ETH to contracts is not available on HitBTC. In those cases these ETH, which were sent to contracts, are being refunded to sender.

Please solve my problem ticket ID:#22753

According to our data, the issue is resolved.

I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam

Dear trader, we can't help but agree that sending coins to the wrong wallet address have caused quite a lot of pain. But we are in process of eliminating it. Your BTC are about to be credited to your account in the very nearest future.

Thanks!!

[doedz]

I tried to withdraw ETH to Bittrex wallet.
But it fails and I get this:

Warning! Error encountered during contract execution [Out of gas]


https://etherscan.io/tx/0xeee09e7970da18b2677648d27f1ebbe41f49a5ca88ec18ff46c6798bfa1edff5

Ticket ID: 24042


Please return my eth.

[everbtcnever]

Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.

Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.

[dennyd999]

support@hitbtc.com is not functional


Can you please help me to disable 2FA on my account?

What do I need to tell you?please reply in PM

[r_victory]

Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.



https://etherscan.io/address/0x4e2eaf815978f0668e822843599c74e3fc6ee0a4

Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.

I made a mistake like that, I sent DENT for DIGIX DAO address . I think that is lost money. I've opened a ticket in the support, still no answer. 

[Wassupia]

5-hour old Monero withdrawal still not broadcast/sent (no tx hash).

Could you please fix the memory leak on the exchange page?

[BitcoinPlusBus]

Please consider adding Bitcoinplus [XBC] .We are working on getting segregated witness activated.Auto check pointing in place for low confirmation times.Transaction speed/times are faster than both Bitcoin and  Bitcoin cash and still a fraction of the cost.

Exchange https://poloniex.com/exchange#btc_xbc
Bitcointalk https://bitcointalk.org/index.php?topic=1066201.0
Website www.bitcoinplus.org
Twitter https://twitter.com/bitcoinplusorg
Source https://github.com/bitcoinplusorg/xbcwalletsource

[dennyd999]

support@hitbtc.com

Still not available..

[joesdeals]

Lost my phone with authenticator on it, no back up codes.

I submitted two tickets with ID verification. If you need any more verification please ask.

Need to disable authentication and get back inside my account.

I made a thread on HITBTC

 https://forum.hitbtc.com/discussion/702/lost-my-phone-and-autheticator-no-back-up-code-need-to-get-inside-account-no-response-to-tickets#latest

Tickets:

Ticket ID #24307.

Ticket ID #24310.


I have messaged your twitter, facebook, email, left a forum post all to NO RESPONSE.

Not happy at all.

[forzendiablo]

can we get EXCL and XZC listed? 2 anon coins, good volume, good dev teams

[doedz]

I am disappointed so far I have not received an answer yet, and my eth has not returned yet.
I have done according to procedure by sending ticket and complaint.
3 days has not been answered yet.
What happened to HitBTC?

At least give an answer for quiet user.

[DominicanCrypto]

I am disappointed so far I have not received an answer yet, and my eth has not returned yet.
I have done according to procedure by sending ticket and complaint.
3 days has not been answered yet.
What happened to HitBTC?

At least give an answer for quiet user.

I am afraid that we have been scammed my friend... wish them the worst!!!!!!!!!!!!!!!!!!!!!!!!!!