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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 106453 times)
hitbtc
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April 23, 2019, 12:47:19 PM
 #1761

I have done all KYC requirments and still cant withdraw my coins, and when i send support tickets i just get same email evrytime about do KYC. It has gone soon 2 weeks without i can withdrawl from site.


KYC verification form
If you want to change your personal information, please contact us via e-mail: support@hitbtc.com.
Submitted information
Status:Verified

Can you provide us with your ticket number? Thanks in advance.

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April 26, 2019, 06:12:33 AM
 #1762

Disgusting exchange! Already a few weeks I can not port verification. The exchange says that we need documents confirming my home address ... I have already sent the 3rd type of documents and still can not pass the verification! I have the impression that the exchange specifically pulls time so that I would throw everything and my money in the account. Very similar to fraud!
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April 26, 2019, 06:33:52 AM
 #1763

Does everyone require KYC now? I did not get any KYC requirement alert when I logged in my account.
hitbtc
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April 30, 2019, 02:58:18 PM
 #1764

Disgusting exchange! Already a few weeks I can not port verification. The exchange says that we need documents confirming my home address ... I have already sent the 3rd type of documents and still can not pass the verification! I have the impression that the exchange specifically pulls time so that I would throw everything and my money in the account. Very similar to fraud!
Can you share your ticket number? We need it to find your case in the system, thanks.

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May 01, 2019, 01:12:29 AM
 #1765

This thread has so many posts with negative views on HitBTC.

What can HitBTC do to improve their image?

Raja_MBZ
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May 01, 2019, 01:25:23 PM
 #1766

This thread has so many posts with negative views on HitBTC.

I agree that HitBTC isn't a good exchange, but someone's definitely behind "too many" negative posts in Bittrex/HitBTC threads. See this, for example, it makes no sense:



In the Bittrex thread, I'm constantly reporting this guy, to keep the thread clean; Bittrex is still my all-time favorite exchange.

I'm hereby NOT defending HitBTC; however, just trying to make you all realize that you can't believe everything you "read", especially if it's without any proof or reference.

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.FORTUNEJACK   JOIN INVINCIBLE JACKMATE AND WIN......10 BTC........
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JollyGood
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May 01, 2019, 01:29:09 PM
Last edit: May 01, 2019, 03:10:34 PM by JollyGood
 #1767

This thread has so many posts with negative views on HitBTC.

I agree that HitBTC isn't a good exchange, but someone's definitely behind "too many" negative posts in Bittrex/HitBTC threads. See this, for example, it makes no sense:

In the Bittrex thread, I'm constantly reporting this guy, to keep the thread clean; Bittrex is still my all-time favorite exchange.

I'm hereby NOT defending HitBTC; however, just trying to make you all realize that you can't believe everything you "read", especially if it's without any proof or reference.




Thank you for the reply and the insight about the trolls that keep leaving negative reviews because of probable ulterior motives.

Regarding Bittrex, since it is your all time favourite exchange could you please explain what their KYC is?

I never used it but would prefer to use exchanges that have limits that allow for trades and withdrawals to take place without KYC.

Do they have FIAT withdrawals to banks too?

Raja_MBZ
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May 01, 2019, 01:47:32 PM
 #1768

This thread has so many posts with negative views on HitBTC.

I agree that HitBTC isn't a good exchange, but someone's definitely behind "too many" negative posts in Bittrex/HitBTC threads. See this, for example, it makes no sense:

In the Bittrex thread, I'm constantly reporting this guy, to keep the thread clean; Bittrex is still my all-time favorite exchange.

I'm hereby NOT defending HitBTC; however, just trying to make you all realize that you can't believe everything you "read", especially if it's without any proof or reference.




Thank you for the reply and the insight about the trolls that keep leaving negative reviews because of probable ulterior motives.

Regarding Bittrex, since it is your all time favourite exchange could you please what their KYC is?

I never used it but would prefer to use exchanges that have limits that allow for trades and withdrawals to take place without KYC.

Do they have FIAT withdrawals to banks too?

Bittrex requires KYC, and without KYC, you can do almost nothing there.

Yes, they've got fiat withdrawals and deposits (through bank wire transfers), and it's one of the reasons why it's still my all-time favorite exchange.

If you've got any other Bittrex-related question, feel free to either PM me or post in Bittrex thread (I'll reply you there). Let's not go off-topic here, please. Wink

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.
.FORTUNEJACK   JOIN INVINCIBLE JACKMATE AND WIN......10 BTC........
█████████████████████████
█████████████████████████
██████▀▀▀       ▀▀▀██████
█████  ▄▄▄█████▄▄▄  █████
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JollyGood
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May 01, 2019, 03:28:03 PM
 #1769

Bittrex requires KYC, and without KYC, you can do almost nothing there.

Yes, they've got fiat withdrawals and deposits (through bank wire transfers), and it's one of the reasons why it's still my all-time favorite exchange.

If you've got any other Bittrex-related question, feel free to either PM me or post in Bittrex thread (I'll reply you there). Let's not go off-topic here, please. Wink


Got it, thank you: https://bitcointalk.org/index.php?topic=463202.msg50853304#msg50853304

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May 07, 2019, 02:47:13 PM
 #1770

 Huh Today I received a message from the stock exchange, I believe that there are completely inadequate people there. They ask about transactions, at what these transactions are penny, but you need to explain and show where and why these funds! World has gone mad?
http://prntscr.com/nllasd
Compliance Department HitBTC (HitBTC)

May 7, 14:08 WET

Dear trader,

We are sincerely sorry about the situation verification process has put you in. The goal of this procedure is to make sure that proceeding with resuming of full functionality of your account is mutually safe and trusted.

According to AIA (Anti-Illegal Activity) policy, which HitBTC exchange is subject to, our security department is monitoring all activities on the platform. We take these measures to stay secure and reliable platform. Our approach is described in greater detail in the AIA policy section.

Everything we do is aimed at protecting our traders, including you. We have to take the risk of our security measures being temporarily uncomfortable, because safety, security and integrity are our top priorities.

To pass verification process successfully please provide us with full-display screenshots of your deposit, trading and withdrawal history on service (exchange or wallet) that related to the following transactions:

0x45ab280ecf53ecd88e8c89116a3c85a5a1cfd97b43c154372412fcc920390c73
0xd6502bf1825a5c2994e59bc78f2c1740dd29ef0dc290665c90d23555f134c5b3
0x53502eed36501c5bb22e72c84f9936647b4c097d0c790ab74cd20a9ea345d445
0x43844e53a604eb350b3fe0c3589bef0acaf357c9b3be430312aec320a6f3ce9b
0x81dc3f57b661583eccca3f45ec1ad80b7ab9296e491ba641307c6bf10ddb1dc0
0x788a5c1a5cc5613d002ae81383d53f47dc19b13807ffa9df680d01e67d554a03

Please note that we need to see detailed information (hash, address) for each of the mentioned transactions.

Regards,
HitBTC Team
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May 07, 2019, 02:56:51 PM
 #1771

Amount   Currency   Hash
0.29550096   dbix   0x45ab280ecf53ecd88e8c89116a3c85a5a1cfd97b43c154372412fcc920390c73
0.41050994   dbix   0xd6502bf1825a5c2994e59bc78f2c1740dd29ef0dc290665c90d23555f134c5b3
0.21051874   dbix   0x53502eed36501c5bb22e72c84f9936647b4c097d0c790ab74cd20a9ea345d445
0.58107094   dbix   0x43844e53a604eb350b3fe0c3589bef0acaf357c9b3be430312aec320a6f3ce9b
0.202272   dbix   0x81dc3f57b661583eccca3f45ec1ad80b7ab9296e491ba641307c6bf10ddb1dc0
0.234024   dbix   0x788a5c1a5cc5613d002ae81383d53f47dc19b13807ffa9df680d01e67d554a03
------------------------------------------------------------------------------------------------------------
This ~1.8 dbx!!! ~ 0,0013 $!!!!!!!!!!!!!!!!!!!!!!!
I apparently launder money in huge microdollars?
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May 09, 2019, 02:10:21 PM
 #1772

   
 Huh Huh Huh Huh Huh Huh
Compliance Department HitBTC (HitBTC)

May 8, 10:21 WET

Dear trader,

Could you please provide us full-display screenshots of your withdrawals and mining data directly from the service DBIX.mine.house.

Looking forward to your soonest response.
 Huh Huh Huh Huh Huh Huh
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May 09, 2019, 02:13:22 PM
 #1773

   
 Huh Huh Huh Huh Huh Huh
Compliance Department HitBTC (HitBTC)

May 8, 10:21 WET

Dear trader,

Could you please provide us full-display screenshots of your withdrawals and mining data directly from the service DBIX.mine.house.

Looking forward to your soonest response.
 Huh Huh Huh Huh Huh Huh


Things are looking very shady at HitBTC.

What is really going on behind the scenes there. Are they in financial trouble that is why they are selective scamming customers?

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May 15, 2019, 08:15:49 PM
Last edit: May 17, 2019, 09:49:31 PM by Thewowman777
 #1774

Hello.

I'm afraid because my account is fully locked , i'm not able to withdrawal ( for around 0.84 BTC )
I have opened a ticket #424433 :

KYC -> I sent all documents
After, the support team answered me yesterday for proof of residence.
I sent my bank statement + my IBAN. ( same name, same address  : they refused ).
So, I sent three times my Internet Bill ( same name, same address )

After that, no answer.
They think I sent e-mail to bad e-mail address /-_-'/ but no, only at support+id424433 [at] hitbtc.zendesk.com ... so ...they told me on Twitter " We don't receive your e-mail, please try form another e-mail " .. lol..  But before they received , and now no... but why not...

I created a new e-mail, and I sent again today at 16h48.

And after, at 18h35, they said " check your mailbox ", but of course, NOTHING.


Why I am afraid ? Because I bought small by small with my economy this Bitcoin in December 2018, half on Bitcoin ATM, half on a guy found on Localbitcoins.

They write to their website that people are allowed to withdraw without KYC 1 BTC. But in my case not.


KYC is not the problem.
The problem is how they proceed with me ( low, ask too much documents for nothing ), and I see too much message that they ask proof of fund, that I don't have because I bought in cash in December for a total of .. around 3500€ .

I'm honest, not a frauder. I give them all documents. And now, i'm waiting waiting waiting and see a lot of people in my case on Twitter.
Sound not good at all.

They wrote to a man this :
Quote
After the registration, the withdrawal limit for unverified accounts will be 1 BTC per day (and it's equivalent in other currencies), and 5 BTC per month.

If you verify your account, you will be able to withdraw 100 BTC per day and 30,000 BTC per month.

Me it's... 0.87 BTC !!!
I'm totally despair... I never had this sort of problem in my life, I feel scammed.

Thank you reading my message.

P.S , People in the same situation this week :
Twitter :

https://twitter.com/NYCrypto777/status/1128637166828044289
https://twitter.com/RajendraSundar/status/1128555171343163392
https://twitter.com/Sayonaradeshita/status/1128302474006343680
https://twitter.com/cryptobrainy/status/1128414506093355008
https://twitter.com/b4rjavel/status/1128624568992768000
https://twitter.com/TheGhosted7/status/1127158416689061888
https://twitter.com/PierreMartinow/status/1126962052369661952
https://twitter.com/CryptoMcKenna/status/1126107239222325250
https://twitter.com/VicLaShawn/status/1125819052805505024
https://twitter.com/VelvetMilkman/status/1128563694684770304
https://twitter.com/12345678910clc/status/1128618344389591040
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May 15, 2019, 11:38:36 PM
Last edit: May 18, 2019, 11:45:52 PM by JollyGood
 #1775

Hello.

I'm afraid because my account is fully locked , i'm not able to withdrawal ( for around 0.84 BTC )
I have opened a ticket #424433 :

KYC -> I sent all documents
After, the support team answered me yesterday for proof of residence.
I sent my bank statement + my IBAN. ( same name, same address  : they refused ).
So, I sent three times my Internet Bill ( same name, same address ) :
To support+id424433 [at] hitbtc.zendesk.com : 14 may 18:41
To support+id424433 [at] hitbtc.zendesk.com : Today, 15 may 09:43
To support+id424433 [at] hitbtc.zendesk.com : Today, 11:47

After that, no answer.
They think I sent e-mail to bad e-mail address /-_-'/ but no, only at support+id424433 [at] hitbtc.zendesk.com ... so ...they told me on Twitter " We don't receive your e-mail, please try form another e-mail " .. lol..  But before they received , and now no... but why not...

I created a new e-mail, and I sent again today at 16h48.

And after, at 18h35, they said " check your mailbox ", but of course, NOTHING.

Here proof ( twitter + email + hitbtc ) :







Why I am afraid ? Because I bought small by small with my economy this Bitcoin in December 2018, half on Bitcoin ATM, half on a guy found on Localbitcoins.

They write to their website that people are allowed to withdraw without KYC 1 BTC. But in my case not.


KYC is not the problem.
The problem is how they proceed with me ( low, ask too much documents for nothing ), and I see too much message that they ask proof of fund, that I don't have because I bought in cash in December for a total of .. around 3500€ .

I'm honest, not a frauder. I give them all documents. And now, i'm waiting waiting waiting and see a lot of people in my case on Twitter.
Sound not good at all.

They wrote to a man this :
Quote
After the registration, the withdrawal limit for unverified accounts will be 1 BTC per day (and it's equivalent in other currencies), and 5 BTC per month.

If you verify your account, you will be able to withdraw 100 BTC per day and 30,000 BTC per month.

Me it's... 0.87 BTC !!!
I'm totally despair... I never had this sort of problem in my life, I feel scammed.

Thank you reading my message.

P.S , People in the same situation this week :
Twitter :

https://twitter.com/NYCrypto777/status/1128637166828044289
https://twitter.com/RajendraSundar/status/1128555171343163392
https://twitter.com/Sayonaradeshita/status/1128302474006343680
https://twitter.com/cryptobrainy/status/1128414506093355008
https://twitter.com/b4rjavel/status/1128624568992768000
https://twitter.com/TheGhosted7/status/1127158416689061888
https://twitter.com/PierreMartinow/status/1126962052369661952
https://twitter.com/CryptoMcKenna/status/1126107239222325250
https://twitter.com/VicLaShawn/status/1125819052805505024
https://twitter.com/VelvetMilkman/status/1128563694684770304
https://twitter.com/12345678910clc/status/1128618344389591040



It seems maybe the writing is on the wall for HitBTC.

It is a dinosaur of an exchange that lost its reputation and is now losing users fast because of the selective scamming accusations against them increasing.

When you take your frozen (or stolen) funds 0.84 BTC and multiply any small random amount of BTC by many, many more victims then you get an idea of the scale of the scam.

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May 16, 2019, 06:44:26 AM
 #1776

An other day to wait. This is not professional at all..
You will see, they will say :

1 - We sent you an answer but, sadly, you don't receive it. Please wait, our team we back to you soon.
2 - In the answer : ask others documents even if I said I bought my bitcoin in cash in December 2018.

What is the utility of "KYC Section" , if they automatically ask " proof of residence " by e-mail for example ?!
What is the utility of Telegram Support if they can't do nothing, just, all the day say, to all people who have the same problem " We will escalate your ticket ", " we will get back to you soon " .


But now I will wait and stop flooding here.
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May 16, 2019, 07:38:11 AM
Last edit: May 17, 2019, 08:09:07 PM by Thewowman777
 #1777

New people of the day in the same situation/similar situation :

https://twitter.com/ElenaCorbova/status/1128911441464045568
https://twitter.com/woailafang1/status/1128862038623629312
https://twitter.com/proke94/status/1128374961293471744
https://twitter.com/TalkBitcoinsCom/status/1128933562198052869
https://twitter.com/Alex_Fetta/status/1128664863964680193


EDITED at 13:06 ( Paris timezone ) :
Now, they answer me by DM on Twitter now.

They said they don't receive my e-mail from GMAIL and PROTONMAIL.
They said because I used a " yopmail " address ( I did for each website to keep my privacy ), I must answer from the yopmail.com, but it's impossible.
I answer that : When I sent you, the first time, my first proof of residence ( bank statement+IBAN ), from my gmail.com, you received and you answerd me on the yopmail.com . I give them screenshot.

So now, I wait again.

I will keep you informed if my situation is solved.


EDITED at 14:35 ( Paris timezone ) :

They tell me open a new ticket. What I did. And know, they ask me to answer to the old ticket, but when I do, they didn't receive the answer /-_-'/
So , I have an amazing idea.
They work on Zendesk. And, with Zendesk, you can reply immediateliy on there website, what I did now :-)
So they can't say again they don't receive my answer, they have and I have the proof.

Wait again.
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May 16, 2019, 12:41:01 PM
 #1778

New people of the day in the same situation/similar situation :

https://twitter.com/ElenaCorbova/status/1128911441464045568
https://twitter.com/woailafang1/status/1128862038623629312
https://twitter.com/proke94/status/1128374961293471744
https://twitter.com/TalkBitcoinsCom/status/1128933562198052869
https://twitter.com/Alex_Fetta/status/1128664863964680193

Haha, of course now :



EDITED at 13:06 ( Paris timezone ) :
Now, they answer me by DM on Twitter now.

They said they don't receive my e-mail from GMAIL and PROTONMAIL.
They said because I used a " yopmail " address ( I did for each website to keep my privacy ), I must answer from the yopmail.com, but it's impossible.
I answer that : When I sent you, the first time, my first proof of residence ( bank statement+IBAN ), from my gmail.com, you received and you answerd me on the yopmail.com . I give them screenshot.

So now, I wait again.

I will keep you informed if my situation is solved.


EDITED at 14:35 ( Paris timezone ) :

They tell me open a new ticket. What I did. And know, they ask me to answer to the old ticket, but when I do, they didn't receive the answer /-_-'/
So , I have an amazing idea.
They work on Zendesk. And, with Zendesk, you can reply immediateliy on there website, what I did now :-)
So they can't say again they don't receive my answer, they have and I have the proof.

Wait again.



The way they have treated you is shocking, they are doing this to many of their users.

I have added them to my scam alert signature and left red trust in their feedback too.

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May 16, 2019, 01:52:43 PM
 #1779

They confirmed me on Twitter that now, they just received my answer ( Because i'm able to find the solution myself to reply immediately on Zendesk and not by e-mail .. ) .

Next the proof ( yes because now i'm paranoid then I take screenshot of all I do )
https://i.imgur.com/euq2R9e.png


Waiting the new answer again... Endless  Cry

EDIT ( 15h57 paris timezone ) :
They make me crazy !!!!! I said I bought them in cash and there is the answer :
https://i.imgur.com/EgwrXK4.png
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May 16, 2019, 05:10:37 PM
 #1780

Ok, I will never see my fund and now I know.
I said I paid in cash 50% on Bitcoin ATM and 50% from a man .
They sent me this :

https://i.imgur.com/FNHlE3s.png

My answer :
https://i.imgur.com/1xm4VVv.png


I can't of course. And they know it. Thank you to support me but It's finish for my case, I just lose my only Bitcoin pffff.
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