Official Newbie BitInstant Support Thread (Active Customer Support)

[shadumdum]

URSAY never got my USD transfer on mtgox I gave my mtgox address as DestAccount but maybe this was wrong?

Exchange Account: 344579
or
Exchange Account: solstoce

OrderID: efc9734e-5532-4737-92c2-d62102a0993f
EventID: fb40f19b-f568-4432-ac1f-8fb58b3f1ade
DestAccount: m36344579x
QuoteID: e1d259cf-416b-4cb1-974c-89d755189b8d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365530251.06
APIResponse: MTGOX-USD-M3GHG-JR7ZR-ENJA4-594FB
FundsSent: $96.01 USD

I will help you fix your issue. You will receive a PM from me soon.

[liztah]

URSAY,

Could you unblock order id: cc2c7a23-9f31-44ad-adb5-51ee140b56e0 ?? I was on 4/8 list. My money has not shown yet on mtgox.

What do you mean by unblock?  Is this a new issue other then what was logged on 4/8?

It is the same issue. Earlier you asked people to mention if they're already in some list.

Added to 4/10 support list thanks.

It doesn't sound too fair   Aren't you guys planning to handle 4/8 issues before 4/10?

[Luckybit]

Time is money.  

Anyway I want to say Ursay is probably doing the best he can. He's not responsible for whatever this problem is, his job is simply to interact with us on behalf of the company. The majority of Bitinstant is not responsible for this either, it's probably just a few guys who make a heinous error combined with the increase of demand.

Can we all agree to refrain from taking our anger out on Ursay? Whoever is to blame it's not the new employee.

[kmicro]

I have been waiting since 04/07 now for my funds. It says the order status is loading?
What info do you need from me?

[nonames456]

Time is money.  

Anyway I want to say Ursay is probably doing the best he can. He's not responsible for whatever this problem is, his job is simply to interact with us on behalf of the company. The majority of Bitinstant is not responsible for this either, it's probably just a few guys who make a heinous error combined with the increase of demand.

Can we all agree to refrain from taking our anger out on Ursay? Whoever is to blame it's not the new employee.

Agreed, he is on this forum 12+ hours a day recently trying his darnedest to get everyone on an escalation list. I understand it is a process and sometimes it can be a long one depending on the length the problem has been going on. He is doing what he can and I am sure he is swamped as well as any other rep working for the company. The key here is be polite, to the point, provide the necessary information and wait.

[efini]

Want to escalate your own issue? Threaten small claims action directly to their support email with high importance and read receipts selected.


Too bad the order is incomplete and they still owe me about .708 BTC.


This paperwork I drew up to file in NYC might just go to use anyway. 46.5 hours and counting

[pootsniff]

I joined the forum specifically to get feedback on 2 failed deposits with BitInstant.  Its been 4+ days for me and I've hit every email address they have available. 2 days ago their debug@bitinstant.com forwarded my message to Support@bitinstant.com (and CC'd me) but that's it. I've tried to reach out to Yankee and URSAY on this board but nothing yet... I'm still hopeful this will be resolved as BI was a sweet setup for conversions

[xqr]

Can we all agree to refrain from taking our anger out on Ursay?

https://i.imgur.com/k5WMjBu.png

[glt512]

Has anyone that tried using bitstamp with bitinstant actually received their funds? I haven't seen one person say they've gotten their funds by this method so far. 

[kmicro]

So what is the recommended method to buy bit coins?  I am still waiting on my bitInstant transfer from sunday.

[needtoknow]

Hi, I executed two MoneyGram payments ZipZap/Bitinstant, but the funds never appeared in my e-wallet.

Can you help me to determine what happened, or where the funds are?  Or how I can get them back?

thanks in advance.

[glt512]

So what is the recommended method to buy bit coins?  I am still waiting on my bitInstant transfer from sunday.

bitfloor was working really well a couple days ago.... today there are a lot of reports of people not getting their coins either so they're the same as bitinstant right now. You could do  a wire transfer, but that would definitely take a day or two to process. I'm gonna go out on a limb here and say you are fucked at the moment, unless you have a mt.gox account linked to your bank account.

[archimediate]

Just keeping a record of things. After my first purchase it seems like it will help. Funded mtgox through bitinstant using $321 when the lowest bid for coins, at this moment, is $236.

Keep an eye out for me Yankee!

[chubbychecker]

Order ID b3b274cc-af89-4891-8b94-88e10648970b

Fraud check failed, no idea why.

[shadumdum]

Hi, I executed two MoneyGram payments ZipZap/Bitinstant, but the funds never appeared in my e-wallet.

Can you help me to determine what happened, or where the funds are?  Or how I can get them back?

thanks in advance.

You will need to provide more information and ursay will help you. Saying you need help isn't going to allow them to help you.

Zip zap account number.
Order ID
Quote ID
Event ID

[URSAY]

Just got some new training on pushing thru certain types of orders manually.  Get closer to RESOLVING more of your issues MYSELF.  Wooooo!  I can't wait to use my new powers for the good of the community!  

Getting back to my 4/9 escalations.  Please be patient.  I also need to eat something sometime.  Uhhhhhh..  

Thanks guys!

[EJS420]

GENTS GENTS!!!

It says:

Tue Apr 9 19:29:21 2013

042e0361-6ff5-4957-9175-c748127b043b

Manual transfer created

Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!

and i will update all posts and praise the BTC community you held your word!

[na_krul]

Everyone...

Overwhelming volume is the issue here.  Your funds are NOT lost.  BitInstant is NOT scamming you.  All orders will be resolved.

Please try and work WITH me and not against me so I can help you resolve your issues.

Spamming this thread does not help me help you.  Please include ALL of your information regarding your transaction in 1 post or PM.  Partial info or just complaints do not give me the resources to help you.

Thanks!
-BitInstant Support

Okay URSAY, convince me Bitinstant won't fail me..........

So March 27th, I made 2 deposits to Bitinstant, at CVS via Moneygram/ZIPZAP, but as a week has passed, only ONE of TWO of my deposits have been sent to my account: of 1BbLYvXk63C6TqccTDiWrkZsoY6Gry36kf (not a MtGox account)

first      2d2be619-81b5-4e3a-a88f-0561570acd3c <-------this one proved successful
second  422de93e-cc32-45ad-b8aa-0880ab659f8e <-------this one did not go through, which is incorrectly stated as a MtGox destination,
                                                                                despite having the correct address destination (MtGox coupon proved total fail)

It is now Thursday, April 4th 8 DAYS later, and I'm really hoping you guys can make this right, with the bitcoin value I intended at the time of deposit, yet I am still missing the 400 dollars (net 384.04) ordered to my BTC-e address. 

I've been hanging in there for over a week...... when can I expect compliance?

So far so good, URSAY states BitInstant is willing to looking into reissuing a MtGox Coupon, due to expired one . Though I preferred this sent to my BTC-e, I'll take what I can get.

Thanks for the diligence,  URSAY  


SO JUST TO UPDATE. I'M STILL WAITING ON THE DEPOSIT FOLKS.. I'VE BEEN IN CONTACT, AND THOUGH THEY'VE INDICATED TO ME THEY'RE WORKING ON IT, NO ETA YET

It is now 13 days later, since my March 17th Bitinstant deposit guys, order ID # 422de93e-cc32-45ad-b8aa-0880ab659f8e has YET to deposit to my account..... I don't have a problem getting correspondence back from Bitinstant, it's just the order, that is failing to be fulfilled. I'm at my wits end here. In a little while, if no result appears soon, I'm escalating this to my Reddit outreach

Dont waste you time. Escalate it now.

[efini]

GENTS GENTS!!!

It says:

Tue Apr 9 19:29:21 2013

042e0361-6ff5-4957-9175-c748127b043b

Manual transfer created

Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!

and i will update all posts and praise the BTC community you held your word!

it means you're about to be sent coins at current market value, not the value locked in at time of order

[yellowbellypig]

Well its officially been over a week and even after logging 29 hours on this forum trying to get help, still ZERO help.

Time to start posting threads