margin terminal is now FREE - bots for over 30 exchanges

[leonArdo@margin]

The current version works with OSX 10.11, but not 10.9.5.
Is there a working version for 10.9.5? What are minimum system requirements?

I think the min version is 10.10 (Yosimite), but I'll have to check this...

[leonArdo@margin]

Fine, that sounds reasonable. I may check it out. Thanks.

I too have purchased Leonardo with the understanding that it would come with a lifetime support. But situations change. That model would not have allowed them to survive which means lifetime support is meaningless. So they have come up with an alternative pricing plan, but with some perks for existing customers. I'm fine with that. It's pretty harsh to call that a 'bait and switch'.

I don't believe it's harsh at all.  That's exactly what it is!  Should Jonathan have honored the lifetime customers and just started charging new customers the subscription model, this would have served his business just as well.  Now he has just alienated a lot of his loyal 'beta testers', eh-hem, "Hero" customers, just so that they can do all the hard work of experiencing glitches, bugs and inadequacies, lose money on trades stuck whilst Leonardo crashes and then shaft them for the effort of reporting all those things so that he can fix them for a subscription model rebrand. It's a clear bait and switch.

Bullcrap.

Enough of your time wasting Rapturoso.

Jonathan

PS You know that when Windows went from '95 to version '98 people had to pay for it, right?

[yhbae]

Jonathan, I currently own a license just for Bittrex. The idea was to test on Bittrex first then see what happens.

Now, I need Binance support as well quite badly. But I'm not quite sure what is the right direction right now since you are in the middle of switching the platform. Does it make sense to get a license for Leonardo on Binance right now or should I wait? My intention is to try out the new subscription model as well but I would need both Bittrex and Binance support.

Thank you.

If you want to switch to binance to try it out just contact us at support@marginsoftare.de

Basically, if after the free period of margin ends you think you will revert to leonArdo then it makes sense to purchase an add on exchange.

If you think you will stick with margin then you will get access to all exchanges once we switch.

Best wishes,
Jonathan

Jonathan, perhaps your e-mail server is down? I tried sending it but it bounced back.

[dbolivar]

Wow, Aggressive!  I guess the truth really does hurt!  Now I can see that you do not treat your customers with the professional courtesy that any reputable company should.

Who would want to do business with you and buy into your bait and switch subscriptions if you're going to disrespectfully treat your customers this way? Your attitude here has dictated what will happen to your company next.  It doesn't look promising.

"Your customers" => no, just you, because this is becoming trolling from your part. If you read this thread you'll see that they are nice, honest and fair with most of the customers. I don't have anything to gain personally by defending Margin, but I believe in fairness: if a business behaves badly, I always complain (but don't troll like yourself); however, if it has a record of good practices, I'll also stand to defend them. This subject of the business model change has been discussed to the exhaustion now.

What's tricky about trolling is that people feel compelled to reply, but it just serves its purpose. Maybe I also contributed with this reply, but thought it was important given the strong words you're using, and don't plan to continue replying anyway.

[ofnadave]

The current version works with OSX 10.11, but not 10.9.5.
Is there a working version for 10.9.5? What are minimum system requirements?

Bittrex worked fine with Mac OSX 10.10.5 . . . .  But, I have BOT crashes(stops) with Binance.  They still need to debug Leonardo 3.8.0.

[CTShaman]

I took this ongoing tirade as a personal affront. The moderator has been notified.

[allyrbase]

"Your customers" => no, just you...

I beg to differ...

He's simply expressing his frustration which a few of us here also feel.
I've said my bit and moved on.

He isn't threatening to hurt or maim anyone... as a paying customer, he's entitled to his voice.

[DaZuru]

I can see frustration on both sides. Lifetime means what it says. We can talk semantics all day and never get anywhere. I can also see that having a viable business means the software will continue. I also don’t like heated exchanges, where someone is called a troll for voicing their opinions, and where someone says the company is unethical. There has to be a willingness to talk things through and come to a reasonable compromise of sorts. With any software purchase, there is a company that wants to do what they love and make money to keep doing it, and a customer that wants use out of it. If those two things benefit each other, everyone is happy. When the equation becomes imbalanced, there is friction and one side has to make a change. Software doesn’t do what the customer expected, refund or change the software. Business has to decide what they can do. Business can’t stay afloat with current software licensing model to stay in business. Have to change or go under, not good for anyone.

Extremes:
1.   Business changes licensing model, leaving current customers in the dust.
2.   Business marks all current customers as lifetime paid and changes model for new customers.

My guess is that option 2 is what most customers would want, unless they have other reasons motivating them such as fear of the business going under and losing access to software they love. Number one was probably the best bet to keep the business afloat at the risk of alienating customers.

Seems a compromise was put forth in between the extremes by providing a free period and by reducing fees to try to create a win for all. Some like it, some do not for whatever reasons. The choices are to continue to try to reach a consensus, or a higher percentage of agreement, or just see what survives the fallout of the current offer.

1.   In an effort to offer other options for discussion, which may be impossible, it there a way to turn over the API portion of the code for community updates, or charge for API updates.
2.   Maybe you get a percentage of trades like an exchange. I’d give you .1% of all trades. I give Bittrex .25% on each.
3.   Another thought would be to continue to support API changes for free, and entice people away from the old software with great new features with Margin. This would only work if there was an agreement on what current feature sets or performance criteria for Leonardo it should end with. I know there are challenges with this as have been mentioned.

I think entertaining a frank discussion with customers, without everyone getting bent out of shape, is beneficial for everyone. It may not change the current offer, but it could change opinions to be a little more positive and receptive to changes that must happen for us to continue our relationship. I think everyone wants this to succeed or we wouldn't be here.

[leonArdo@margin]

I can see frustration on both sides. Lifetime means what it says. We can talk semantics all day and never get anywhere. I can also see that having a viable business means the software will continue. I also don’t like heated exchanges, where someone is called a troll for voicing their opinions, and where someone says the company is unethical. There has to be a willingness to talk things through and come to a reasonable compromise of sorts. With any software purchase, there is a company that wants to do what they love and make money to keep doing it, and a customer that wants use out of it. If those two things benefit each other, everyone is happy. When the equation becomes imbalanced, there is friction and one side has to make a change. Software doesn’t do what the customer expected, refund or change the software. Business has to decide what they can do. Business can’t stay afloat with current software licensing model to stay in business. Have to change or go under, not good for anyone.

Extremes:
1.   Business changes licensing model, leaving current customers in the dust.
2.   Business marks all current customers as lifetime paid and changes model for new customers.

My guess is that option 2 is what most customers would want, unless they have other reasons motivating them such as fear of the business going under and losing access to software they love. Number one was probably the best bet to keep the business afloat at the risk of alienating customers.

Seems a compromise was put forth in between the extremes by providing a free period and by reducing fees to try to create a win for all. Some like it, some do not for whatever reasons. The choices are to continue to try to reach a consensus, or a higher percentage of agreement, or just see what survives the fallout of the current offer.

1.   In an effort to offer other options for discussion, which may be impossible, it there a way to turn over the API portion of the code for community updates, or charge for API updates.
2.   Maybe you get a percentage of trades like an exchange. I’d give you .1% of all trades. I give Bittrex .25% on each.
3.   Another thought would be to continue to support API changes for free, and entice people away from the old software with great new features with Margin. This would only work if there was an agreement on what current feature sets or performance criteria for Leonardo it should end with. I know there are challenges with this as have been mentioned.

I think entertaining a frank discussion with customers, without everyone getting bent out of shape, is beneficial for everyone. It may not change the current offer, but it could change opinions to be a little more positive and receptive to changes that must happen for us to continue our relationship. I think everyone wants this to succeed or we wouldn't be here.

Thanks for your contribution. I really appreciate it.

However, none of the final options you mentioned are possibly for us as our resources are quite limited and our efforts have to go into improving margin. Maintaining a second codebase is completely beyond our capacities and it is for this reason that we have to EOL leonArdo. There will be a final version and some limited updates in special cases with key additions, but that will be the extent of it.

Once again I really appreciate your opinion.

Best wishes,
Jonathan

[leonArdo@margin]

Jonathan, I currently own a license just for Bittrex. The idea was to test on Bittrex first then see what happens.

Now, I need Binance support as well quite badly. But I'm not quite sure what is the right direction right now since you are in the middle of switching the platform. Does it make sense to get a license for Leonardo on Binance right now or should I wait? My intention is to try out the new subscription model as well but I would need both Bittrex and Binance support.

Thank you.

If you want to switch to binance to try it out just contact us at support@marginsoftare.de

Basically, if after the free period of margin ends you think you will revert to leonArdo then it makes sense to purchase an add on exchange.

If you think you will stick with margin then you will get access to all exchanges once we switch.

Best wishes,
Jonathan

Jonathan, perhaps your e-mail server is down? I tried sending it but it bounced back.

Yes, I sent you a pm. Sorry about that.

There was a typo. This is correct: support@marginsoftware.de

Best wishes,
Jonathan

[rothcom65]

I can see frustration on both sides. Lifetime means what it says. We can talk semantics all day and never get anywhere. I can also see that having a viable business means the software will continue. I also don’t like heated exchanges, where someone is called a troll for voicing their opinions, and where someone says the company is unethical. There has to be a willingness to talk things through and come to a reasonable compromise of sorts. With any software purchase, there is a company that wants to do what they love and make money to keep doing it, and a customer that wants use out of it. If those two things benefit each other, everyone is happy. When the equation becomes imbalanced, there is friction and one side has to make a change. Software doesn’t do what the customer expected, refund or change the software. Business has to decide what they can do. Business can’t stay afloat with current software licensing model to stay in business. Have to change or go under, not good for anyone.

Extremes:
1.   Business changes licensing model, leaving current customers in the dust.
2.   Business marks all current customers as lifetime paid and changes model for new customers.

My guess is that option 2 is what most customers would want, unless they have other reasons motivating them such as fear of the business going under and losing access to software they love. Number one was probably the best bet to keep the business afloat at the risk of alienating customers.

Seems a compromise was put forth in between the extremes by providing a free period and by reducing fees to try to create a win for all. Some like it, some do not for whatever reasons. The choices are to continue to try to reach a consensus, or a higher percentage of agreement, or just see what survives the fallout of the current offer.

1.   In an effort to offer other options for discussion, which may be impossible, it there a way to turn over the API portion of the code for community updates, or charge for API updates.
2.   Maybe you get a percentage of trades like an exchange. I’d give you .1% of all trades. I give Bittrex .25% on each.
3.   Another thought would be to continue to support API changes for free, and entice people away from the old software with great new features with Margin. This would only work if there was an agreement on what current feature sets or performance criteria for Leonardo it should end with. I know there are challenges with this as have been mentioned.

I think entertaining a frank discussion with customers, without everyone getting bent out of shape, is beneficial for everyone. It may not change the current offer, but it could change opinions to be a little more positive and receptive to changes that must happen for us to continue our relationship. I think everyone wants this to succeed or we wouldn't be here.

For This: "2. Maybe you get a percentage of trades like an exchange. I’d give you .1% of all trades. I give Bittrex .25% on each. "

I would vote you for the CEO of Margin.de
Period.

Ps: I guess current unethical strategy will not bring Margin new customers.

[hooliuk]

hello All

Quick question.

I have added bitfinex to my bot today. It seems to be taking ages to place another order after making a buy or a sale.

Is this correct?

I've noticed that in the setting menu there is a Bitfinex sectoin stating 'manual call quota per minute' ...  not sure if this is something to do with it.

Thanks

Hool

[leonArdo@margin]

...

For This: "2. Maybe you get a percentage of trades like an exchange. I’d give you .1% of all trades. I give Bittrex .25% on each. "

I would vote you for the CEO of Margin.de
Period.

Ps: I guess current unethical strategy will not bring Margin new customers.

In order to get a fee per trade you need a special license from the financial regulator.

This is not possible in Germany. Period.

[leonArdo@margin]

hello All

Quick question.

I have added bitfinex to my bot today. It seems to be taking ages to place another order after making a buy or a sale.

Is this correct?

I've noticed that in the setting menu there is a Bitfinex sectoin stating 'manual call quota per minute' ...  not sure if this is something to do with it.

Thanks

Hool

Hi hooliuk,

What is the 'manual call quota per minute' parameter set at? If it is set too low you can increase it. Most of the calls we do from bitfinex use web sockets and don't affect the call quota.

I just tested Bitfinex there and it was quite fast.

Anyone else having difficulties with Bitfinex?

Best wishes,
Jonathan

[allyrbase]

@rothcom65 thanks for chiming in and your willingness to see both sides.

Speaking for myself here -- as someone who purchased the ultra license in LATE December, have only paper traded (as I felt the software still had some small issues to be worked out)... while I feel taken advantage of, I don't expect Margin to give us lifetime free access to the new model. That doesn't seem sustainable to me. However, I would have appreciated to see a little more effort in extending the free period, or at the very least allowing those who purchased within xx days prior to the rebranding announcement, the option to be refunded, especially if they have not used Leo to trade IRL.

[jefikas@yahoo.com]

I can see frustration on both sides. Lifetime means what it says. We can talk semantics all day and never get anywhere. I can also see that having a viable business means the software will continue. I also don’t like heated exchanges, where someone is called a troll for voicing their opinions, and where someone says the company is unethical. There has to be a willingness to talk things through and come to a reasonable compromise of sorts. With any software purchase, there is a company that wants to do what they love and make money to keep doing it, and a customer that wants use out of it. If those two things benefit each other, everyone is happy. When the equation becomes imbalanced, there is friction and one side has to make a change. Software doesn’t do what the customer expected, refund or change the software. Business has to decide what they can do. Business can’t stay afloat with current software licensing model to stay in business. Have to change or go under, not good for anyone.

Extremes:
1.   Business changes licensing model, leaving current customers in the dust.
2.   Business marks all current customers as lifetime paid and changes model for new customers.

My guess is that option 2 is what most customers would want, unless they have other reasons motivating them such as fear of the business going under and losing access to software they love. Number one was probably the best bet to keep the business afloat at the risk of alienating customers.

Seems a compromise was put forth in between the extremes by providing a free period and by reducing fees to try to create a win for all. Some like it, some do not for whatever reasons. The choices are to continue to try to reach a consensus, or a higher percentage of agreement, or just see what survives the fallout of the current offer.

1.   In an effort to offer other options for discussion, which may be impossible, it there a way to turn over the API portion of the code for community updates, or charge for API updates.
2.   Maybe you get a percentage of trades like an exchange. I’d give you .1% of all trades. I give Bittrex .25% on each.
3.   Another thought would be to continue to support API changes for free, and entice people away from the old software with great new features with Margin. This would only work if there was an agreement on what current feature sets or performance criteria for Leonardo it should end with. I know there are challenges with this as have been mentioned.

I think entertaining a frank discussion with customers, without everyone getting bent out of shape, is beneficial for everyone. It may not change the current offer, but it could change opinions to be a little more positive and receptive to changes that must happen for us to continue our relationship. I think everyone wants this to succeed or we wouldn't be here.

Thanks for your contribution. I really appreciate it.

However, none of the final options you mentioned are possibly for us as our resources are quite limited and our efforts have to go into improving margin. Maintaining a second codebase is completely beyond our capacities and it is for this reason that we have to EOL leonArdo. There will be a final version and some limited updates in special cases with key additions, but that will be the extent of it.

Once again I really appreciate your opinion.

Best wishes,
Jonathan

Hi,


I’m one of your small time "heroes"

1. I’m the one complained December 21 2017 that ping pong does not "loop" it did just the first part either buy or sell and then just went to sleep. Here at the forum Marginsoftware claimed that it is fixed! It was not until well later it was confirmed over and over to be broken.

2. I’m the one noticed you that your stop loss was just yellow line well I’m the one took the bullet for you my friend Margin / Jonathan as your stop loss did not help me at Christmas time. freakin stop loss had just one job to save my ass but. It just did NOT!

My point here:

Your product is proven faulty and faulty after you told us it is fixed. In this forum you are reading at this moment. So Margin UG (haftungsbeschraenkt) as a company does not deliver promises and does not fulfill MY expectations.

Therefore:

There are plenty of arguments at both sides. In that case there is institution for that to solve such questions daily basis it is called Consumer Disputes Committee as far as I understood it’s at https://www.evz.de ? They will calmly decide who is right. And without hesitation will shut any company down eventually to protect customers if needed.

I think that I as a private individual have 2 year period to file my complaints and if issues are not fixed within reasonable time I do have basis to claim back my money?

Same institution will act as independent mediator at such situations where your customers might think you use “bait and switch” tactics in case you will just repackage your existing product!!!

As I’m not German citizen nor netizen I cannot make the initial claim as it must be filled at country of origin. Und my German is really bad.

So if there are German heroes then just file the claim and it will be solved normally within 90 days FOR GOOD!!!

NOTE!


Margin UG (haftungsbeschraenkt) at this very moment still sells “lifetime licenses” to customers who might not be aware of ongoing changes (OK new logo and rebranding.) but at the chart I can still buy your product “FOR LIFE” like today? Really? Maybe it is good time to specify the phrase “lifetime license” on the page or remove it.


NB! I’m not mad I want the situation to be sorted out before I start dumping my money into it monthly basis that’s it!

Thanks


edit:

i filed the complaint thru:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

COMPLAINT FORM SUMMARY
COMPLAINT REFERENCE: 2018/18335
Print out date: 09/03/2018
STATUS: Registered

NOTE !!! IT DOES NOT MEAN THAT I BLAME MARGINSOFTWARE NOR EMPLOYEES  IN ANY WAY!!! I AS I CUSTOMER CAN ASK LEGAL ADVISE FROM INSTITUTIONS AS EU CITIZEN. I DID IT TO PROTECT MY CUSTOMER RIGHTS AND TO BE SURE THEY ARE RESPECTED!

Consumer protection legislation in the EU guarantees that everyone has the right to be treated fairly when buying goods and services whether online or offline.
European legislation guarantees consumers

fair treatment
products which meet acceptable standards
a right of redress if something goes wrong

[leonArdo@margin]

I can see frustration on both sides. Lifetime means what it says. We can talk semantics all day and never get anywhere. I can also see that having a viable business means the software will continue. I also don’t like heated exchanges, where someone is called a troll for voicing their opinions, and where someone says the company is unethical. There has to be a willingness to talk things through and come to a reasonable compromise of sorts. With any software purchase, there is a company that wants to do what they love and make money to keep doing it, and a customer that wants use out of it. If those two things benefit each other, everyone is happy. When the equation becomes imbalanced, there is friction and one side has to make a change. Software doesn’t do what the customer expected, refund or change the software. Business has to decide what they can do. Business can’t stay afloat with current software licensing model to stay in business. Have to change or go under, not good for anyone.

Extremes:
1.   Business changes licensing model, leaving current customers in the dust.
2.   Business marks all current customers as lifetime paid and changes model for new customers.

My guess is that option 2 is what most customers would want, unless they have other reasons motivating them such as fear of the business going under and losing access to software they love. Number one was probably the best bet to keep the business afloat at the risk of alienating customers.

Seems a compromise was put forth in between the extremes by providing a free period and by reducing fees to try to create a win for all. Some like it, some do not for whatever reasons. The choices are to continue to try to reach a consensus, or a higher percentage of agreement, or just see what survives the fallout of the current offer.

1.   In an effort to offer other options for discussion, which may be impossible, it there a way to turn over the API portion of the code for community updates, or charge for API updates.
2.   Maybe you get a percentage of trades like an exchange. I’d give you .1% of all trades. I give Bittrex .25% on each.
3.   Another thought would be to continue to support API changes for free, and entice people away from the old software with great new features with Margin. This would only work if there was an agreement on what current feature sets or performance criteria for Leonardo it should end with. I know there are challenges with this as have been mentioned.

I think entertaining a frank discussion with customers, without everyone getting bent out of shape, is beneficial for everyone. It may not change the current offer, but it could change opinions to be a little more positive and receptive to changes that must happen for us to continue our relationship. I think everyone wants this to succeed or we wouldn't be here.

Thanks for your contribution. I really appreciate it.

However, none of the final options you mentioned are possibly for us as our resources are quite limited and our efforts have to go into improving margin. Maintaining a second codebase is completely beyond our capacities and it is for this reason that we have to EOL leonArdo. There will be a final version and some limited updates in special cases with key additions, but that will be the extent of it.

Once again I really appreciate your opinion.

Best wishes,
Jonathan

Hi,


I’m one of your small time "heroes"

1. I’m the one complained December 21 2017 that ping pong does not "loop" it did just the first part either buy or sell and then just went to sleep. Here at the forum Marginsoftware claimed that it is fixed! It was not until well later it was confirmed over and over to be broken.

2. I’m the one noticed you that your stop loss was just yellow line well I’m the one took the bullet for you my friend Margin / Jonathan as your stop loss did not help me at Christmas time. freakin stop loss had just one job to save my ass but. It just did NOT!

My point here:

Your product is proven faulty and faulty after you told us it is fixed. In this forum you are reading at this moment. So Margin UG (haftungsbeschraenkt) as a company does not deliver promises and does not fulfill MY expectations.

Therefore:

There are plenty of arguments at both sides. In that case there is institution for that to solve such questions daily basis it is called Consumer Disputes Committee as far as I understood it’s at https://www.evz.de ? They will calmly decide who is right. And without hesitation will shut any company down eventually to protect customers if needed.

I think that I as a private individual have 2 year period to file my complaints and if issues are not fixed within reasonable time I do have basis to claim back my money?

Same institution will act as independent mediator at such situations where your customers might think you use “bait and switch” tactics in case you will just repackage your existing product!!!

As I’m not German citizen nor netizen I cannot make the initial claim as it must be filled at country of origin. Und my German is really bad.

So if there are German heroes then just file the claim and it will be solved normally within 90 days FOR GOOD!!!

NOTE!


Margin UG (haftungsbeschraenkt) at this very moment still sells “lifetime licenses” to customers who might not be aware of ongoing changes (OK new logo and rebranding.) but at the chart I can still buy your product “FOR LIFE” like today? Really? Maybe it is good time to specify the phrase “lifetime license” on the page or remove it.


NB! I’m not mad I want the situation to be sorted out before I start dumping my money into it monthly basis that’s it!

Thanks


edit:

i filed the complaint thru:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

COMPLAINT FORM SUMMARY
COMPLAINT REFERENCE: 2018/18335
Print out date: 09/03/2018
STATUS: Registered

NOTE !!! IT DOES NOT MEAN THAT I BLAME MARGINSOFTWARE NOR EMPLOYEES  IN ANY WAY!!! I AS I CUSTOMER CAN ASK LEGAL ADVISE FROM INSTITUTIONS AS EU CITIZEN. I DID IT TO PROTECT MY CUSTOMER RIGHTS AND TO BE SURE THEY ARE RESPECTED!

Consumer protection legislation in the EU guarantees that everyone has the right to be treated fairly when buying goods and services whether online or offline.
European legislation guarantees consumers

fair treatment
products which meet acceptable standards
a right of redress if something goes wrong

Hi,

Your product is proven faulty and faulty after you told us it is fixed. In this forum you are reading at this moment. So Margin UG (haftungsbeschraenkt) as a company does not deliver promises and does not fulfill MY expectations.

We deliver a software product. You do know that Apple, one of biggest companies in the world, brings out patch releases for their software all the time. That's because that is the nature of a software product. We are doing our best here. Furthermore you bought a product still in beta. We provided a free demo version for you to try out before you buy it too so there is really no excuse not to know what you are buying into.

We have put thousands upon thousands of hours into delivering a trading terminal for the cryptocurrency space. The first true trading terminal. We have to deal with new exchanges that cannot handle increased trading volumes and deliver unreliable responses through their APIs. And unlike many of our competitors we don't only have to handle this, but we deliver a native desktop application with an advanced GUI. It's hard work.

We are a small startup working our asses off over here so perhaps cut us a little slack.

Best wishes,
Jonathan

[hooliuk]

hello All

Quick question.

I have added bitfinex to my bot today. It seems to be taking ages to place another order after making a buy or a sale.

Is this correct?

I've noticed that in the setting menu there is a Bitfinex sectoin stating 'manual call quota per minute' ...  not sure if this is something to do with it.

Thanks

Hool

Hi hooliuk,

What is the 'manual call quota per minute' parameter set at? If it is set too low you can increase it. Most of the calls we do from bitfinex use web sockets and don't affect the call quota.

I just tested Bitfinex there and it was quite fast.

Anyone else having difficulties with Bitfinex?

Best wishes,
Jonathan

definitely seems to be an issue.  But not on all my pairs.  I'm only running 5 pairs but BTC/NEO and BTC/XMR are really struggling. It keeps sitting saying strategy busy...  very odd. I've set the call quota to 70 now.  Lets see if this resolves the issue.

I have another question.  As the price increases it doesn't re-ajust the buy level. it leaves it waiting for a drop rather than constantly working the peaks and troffs.  Have I missed something with that?

thanks

[mano237]

Hello leonArdo community!

Is it possible to set up the bot to buy in if the price goes up let me say 5% within 2 minutes? It should look for all coins, not for a specific one. Is there any possibility to do that with leaonArdo?

[jefikas@yahoo.com]

I can see frustration on both sides. Lifetime means what it says. We can talk semantics all day and never get anywhere. I can also see that having a viable business means the software will continue. I also don’t like heated exchanges, where someone is called a troll for voicing their opinions, and where someone says the company is unethical. There has to be a willingness to talk things through and come to a reasonable compromise of sorts. With any software purchase, there is a company that wants to do what they love and make money to keep doing it, and a customer that wants use out of it. If those two things benefit each other, everyone is happy. When the equation becomes imbalanced, there is friction and one side has to make a change. Software doesn’t do what the customer expected, refund or change the software. Business has to decide what they can do. Business can’t stay afloat with current software licensing model to stay in business. Have to change or go under, not good for anyone.

Extremes:
1.   Business changes licensing model, leaving current customers in the dust.
2.   Business marks all current customers as lifetime paid and changes model for new customers.

My guess is that option 2 is what most customers would want, unless they have other reasons motivating them such as fear of the business going under and losing access to software they love. Number one was probably the best bet to keep the business afloat at the risk of alienating customers.

Seems a compromise was put forth in between the extremes by providing a free period and by reducing fees to try to create a win for all. Some like it, some do not for whatever reasons. The choices are to continue to try to reach a consensus, or a higher percentage of agreement, or just see what survives the fallout of the current offer.

1.   In an effort to offer other options for discussion, which may be impossible, it there a way to turn over the API portion of the code for community updates, or charge for API updates.
2.   Maybe you get a percentage of trades like an exchange. I’d give you .1% of all trades. I give Bittrex .25% on each.
3.   Another thought would be to continue to support API changes for free, and entice people away from the old software with great new features with Margin. This would only work if there was an agreement on what current feature sets or performance criteria for Leonardo it should end with. I know there are challenges with this as have been mentioned.

I think entertaining a frank discussion with customers, without everyone getting bent out of shape, is beneficial for everyone. It may not change the current offer, but it could change opinions to be a little more positive and receptive to changes that must happen for us to continue our relationship. I think everyone wants this to succeed or we wouldn't be here.

Thanks for your contribution. I really appreciate it.

However, none of the final options you mentioned are possibly for us as our resources are quite limited and our efforts have to go into improving margin. Maintaining a second codebase is completely beyond our capacities and it is for this reason that we have to EOL leonArdo. There will be a final version and some limited updates in special cases with key additions, but that will be the extent of it.

Once again I really appreciate your opinion.

Best wishes,
Jonathan

Hi,


I’m one of your small time "heroes"

1. I’m the one complained December 21 2017 that ping pong does not "loop" it did just the first part either buy or sell and then just went to sleep. Here at the forum Marginsoftware claimed that it is fixed! It was not until well later it was confirmed over and over to be broken.

2. I’m the one noticed you that your stop loss was just yellow line well I’m the one took the bullet for you my friend Margin / Jonathan as your stop loss did not help me at Christmas time. freakin stop loss had just one job to save my ass but. It just did NOT!

My point here:

Your product is proven faulty and faulty after you told us it is fixed. In this forum you are reading at this moment. So Margin UG (haftungsbeschraenkt) as a company does not deliver promises and does not fulfill MY expectations.

Therefore:

There are plenty of arguments at both sides. In that case there is institution for that to solve such questions daily basis it is called Consumer Disputes Committee as far as I understood it’s at https://www.evz.de ? They will calmly decide who is right. And without hesitation will shut any company down eventually to protect customers if needed.

I think that I as a private individual have 2 year period to file my complaints and if issues are not fixed within reasonable time I do have basis to claim back my money?

Same institution will act as independent mediator at such situations where your customers might think you use “bait and switch” tactics in case you will just repackage your existing product!!!

As I’m not German citizen nor netizen I cannot make the initial claim as it must be filled at country of origin. Und my German is really bad.

So if there are German heroes then just file the claim and it will be solved normally within 90 days FOR GOOD!!!

NOTE!


Margin UG (haftungsbeschraenkt) at this very moment still sells “lifetime licenses” to customers who might not be aware of ongoing changes (OK new logo and rebranding.) but at the chart I can still buy your product “FOR LIFE” like today? Really? Maybe it is good time to specify the phrase “lifetime license” on the page or remove it.


NB! I’m not mad I want the situation to be sorted out before I start dumping my money into it monthly basis that’s it!

Thanks


edit:

i filed the complaint thru:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

COMPLAINT FORM SUMMARY
COMPLAINT REFERENCE: 2018/18335
Print out date: 09/03/2018
STATUS: Registered

NOTE !!! IT DOES NOT MEAN THAT I BLAME MARGINSOFTWARE NOR EMPLOYEES  IN ANY WAY!!! I AS I CUSTOMER CAN ASK LEGAL ADVISE FROM INSTITUTIONS AS EU CITIZEN. I DID IT TO PROTECT MY CUSTOMER RIGHTS AND TO BE SURE THEY ARE RESPECTED!

Consumer protection legislation in the EU guarantees that everyone has the right to be treated fairly when buying goods and services whether online or offline.
European legislation guarantees consumers

fair treatment
products which meet acceptable standards
a right of redress if something goes wrong

Hi,

Your product is proven faulty and faulty after you told us it is fixed. In this forum you are reading at this moment. So Margin UG (haftungsbeschraenkt) as a company does not deliver promises and does not fulfill MY expectations.

We deliver a software product. You do know that Apple, one of biggest companies in the world, brings out patch releases for their software all the time. That's because that is the nature of a software product. We are doing our best here. Furthermore you bought a product still in beta. We provided a free demo version for you to try out before you buy it too so there is really no excuse not to know what you are buying into.

We have put thousands upon thousands of hours into delivering a trading terminal for the cryptocurrency space. The first true trading terminal. We have to deal with new exchanges that cannot handle increased trading volumes and deliver unreliable responses through their APIs. And unlike many of our competitors we don't only have to handle this, but we deliver a native desktop application with an advanced GUI. It's hard work.

We are a small startup working our asses off over here so perhaps cut us a little slack.

Best wishes,
Jonathan

Hero is not enough, we need superheroes!

So correct me if I’m wrong. You invented Perpetua mobile (as you throw metaphors).
You keep your product at “BETA” till the EOL. Cool no responsibilities what so ever.
But not really you are responsible you even marked it at your contact info at your website.

Dear Margin / Jonathan you must admit that the “new margin” you are promising is the product your customers bought in first place. Right? Or how long the new margin will be as beta? Same circle again? I think this question just begs the answer?

Okay I can imagine that it is extremely nerve wrecking to promise hero status to all existing customers. But maybe just maybe on top of thousands of hours programming the take these 5 hours and dig thru the 205 pages of this forum and find your “superheroes”

FIND THE ONES who made your product work better!!!
Contact your contributors and make the PERSONAL offer they cannot refuse there are not thousands there are not even hundreds of them. Maybe couple of dozens. And they WILL BE your salesmen for good. And there should be no problem to you? As it has not being problem to us to be your beta testers. Or hands up who has time to dig thru the forum to find people who deserve it.


And again metaphors from the movie fight club we all know:

“Look, the people you are after are the people you depend on: we cook your meals, we haul your trash, we connect your calls, we drive your ambulances, and we guard you while you sleep. Do not fuck with us.”

PLEASE

https://www.youtube.com/watch?v=xWVxI6XZAuE

NOTE! This is movie quote! I have no intention to harm any individuals!

Martin