Were your issues resolved Ghost? Dont tell me.......now a NDA matter?
I presented my case and it is still under revision. I am expecting a reply. An NDA would be no problem at all on my behalf of course.
Well, i hope any wrongs are righted. Give us an update if/when you can.
Thank you for your kind words. I've only asked for a fair consideration by their part.
Once again, I assume full responsibility from wrong choices, like not setting stops and then complaining after the fact. This was not the case. I was logged on to the website trying desperately to close my positions but the website was completely unresponsive.
I wish to profit nothing from this of course. At the time if I closed all my position I would still be at loss. Such is the risk/reward game. You win some, you lose some.
But to trust your funds to a service that at any given time can just crap out and allege there is nothing that can be done, and the userbase sustain losses in detriment to their gains, is not entirely transparent.
If it had happened while I was asleep... sure, it would be my fault. Absolutely not case there.
I was logged on
before the major dump. Kept trying to close repeatedly during the whole episode, for more than an hour. I was logged on to Kraken, but the service was unresponsive. And during all this time, the books were rolling. -> This is the major issue here, and what made things really wrong.
Are API traders first class citizens, other than a technical millisecond-range advantage? Do Dark Pool traders have special bandwidth benefits?
BitFinex went through a similar episode, and they responsibly halted the trading engine. They gave the chance to their customer base to act accordingly. They gave a specific time and warning to re-engage the engine. They acknowledged their service problem and provided a window of opportunity for their customers to protect themselves.
I am completely confident we will find a friendly resolve. I wish not to gain from this of course, just not sustain this massive loss.
Kraken is historically an example of a good practices company. Shit happens, I am completely sympathetic about it. I am confident good resolve will come out of this, for both parties.
