[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[CostaRibeiro]

Guys, please stay away from kraken at least right now! Everybody knows that they are experiencing a high demands but there is no way to do business with them, you send then a ticket and they take forever to answer, when they answer.

I have a big SWIFT deposit sent to a Japanese bank account, Payward, and I can't get any support about it, they simple ignore you. Stay away until they solve this support problems, don't do FIAT there.

[1714713581]

1714713581

[1714713581]

1714713581

[1714713581]

1714713581

[1714713581]

1714713581

[1714713581]

1714713581

[Dargo]

Getting really frustrated.  Had an account with Carvirtex.  Been trying to figure out what my options are with Kraken.  Sent a ticket 2 weeks ago. No response.  I've tried recovering my password, username, even tried to sign up again. NOTHING!

All I want to do is be able to gain access to what I once had with Carvirtex.

Have you created a support request about this? If so, please post the number here or send it to me by DM.

[CryptoCake711]

This is unbelievable. So many people having issues but you still send them money? What if you have issues in the future with your funds? Will you be fine with this customer service? I've been waiting to be verified for 9 days. Dont even bother verifying me, im sending my bitcoin elsewhere.

[Dargo]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.

Darga, Might I ask you for an update on the bug that affected a couple of users last week with the orders executed out of the order book? It's been more than a week and all I got is a "we are investigating it", while some accounts are in negative because of this.

Replied to your last DM.

[Dargo]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.

It would be very helpful if Kraken updated its stated waiting time on their site then.

2 weeks is extremely steep in my opinion, especially when the stated time says minutes to 48h.

I'm glad for their success, but communication upfront about something that gets in my way of filing orders I base on something as volatile as current coin performance would be greatly appreciated.

I've missed my last Ripple price alerts and couldn't buy then, was a shame but such is life.

To leave users hoping for a 48h time window, or even bare minutes strikes me as careless website maintenance.

I agree - this should be updated to set more realistic expectations for how long verification might take.

[Dargo]

Guys, please stay away from kraken at least right now! Everybody knows that they are experiencing a high demands but there is no way to do business with them, you send then a ticket and they take forever to answer, when they answer.

I have a big SWIFT deposit sent to a Japanese bank account, Payward, and I can't get any support about it, they simple ignore you. Stay away until they solve this support problems, don't do FIAT there.

Have you created a support request about this? If so, please post the number here or send it to me by DM.

[CostaRibeiro]

Guys, please stay away from kraken at least right now! Everybody knows that they are experiencing a high demands but there is no way to do business with them, you send then a ticket and they take forever to answer, when they answer.

I have a big SWIFT deposit sent to a Japanese bank account, Payward, and I can't get any support about it, they simple ignore you. Stay away until they solve this support problems, don't do FIAT there.

Have you created a support request about this? If so, please post the number here or send it to me by DM.

327424

[IamCANADIAN013]

Getting really frustrated.  Had an account with Carvirtex.  Been trying to figure out what my options are with Kraken.  Sent a ticket 2 weeks ago. No response.  I've tried recovering my password, username, even tried to sign up again. NOTHING!

All I want to do is be able to gain access to what I once had with Carvirtex.

Have you created a support request about this? If so, please post the number here or send it to me by DM.

I have. Ticket 247332

Originally sent May 4th.

So I guess over a couple weeks.  I received this May 7th:

From: Kraken Support <support@kraken.com>
Sent: May 7, 2017 8:01 PM
To: ********
Subject: Sorry we didn't get back to you yet - Kraken Support Ticket 247332
 
##- Please type your reply above this line -##

Hi,

Sorry that you haven't received a reply to this support ticket yet.

We have seen a huge wave of incoming support requests and it is currently taking us several days to respond.

We want to apologize for the slow service and to let you know that we are working around the clock to ensure everyone receives a response as soon as possible. Thanks for your patience.

The Kraken Team

----

[CostaRibeiro]

Getting really frustrated.  Had an account with Carvirtex.  Been trying to figure out what my options are with Kraken.  Sent a ticket 2 weeks ago. No response.  I've tried recovering my password, username, even tried to sign up again. NOTHING!

All I want to do is be able to gain access to what I once had with Carvirtex.

Have you created a support request about this? If so, please post the number here or send it to me by DM.

I have. Ticket 247332

Originally sent May 4th.

So I guess over a couple weeks.  I received this May 7th:

From: Kraken Support <support@kraken.com>
Sent: May 7, 2017 8:01 PM
To: ********
Subject: Sorry we didn't get back to you yet - Kraken Support Ticket 247332
 
##- Please type your reply above this line -##

Hi,

Sorry that you haven't received a reply to this support ticket yet.

We have seen a huge wave of incoming support requests and it is currently taking us several days to respond.

We want to apologize for the slow service and to let you know that we are working around the clock to ensure everyone receives a response as soon as possible. Thanks for your patience.

The Kraken Team

----

Shame!

[YHSot]

I guess if I don't leave a comment here, no one would ever start dealing with my verification. My ticket is 313779. I'm still so confused why a tier 1 or tier 2 verification would take so long. It's just a few second work on other exchanges but took forever on Kraken.

[jeffytune]

^^
Because they are hell bent on making money and stupid enough to not recruit customer care staff foreseeing rise of crypto transactions.

And its pretty much law less world and yes we love it in crypto world.

[jedaite]

Hi, I cannot log in to Kraken. Once I enter my credentials and 2fa, the site loads to this page. It doesn't log me in, I just get this error:

"404

Page Not Found

We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.

Founded in 2011, San Francisco-based Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media. Kraken was the first Bitcoin exchange to have trading price and volume displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and is a partner in the first cryptocurrency bank. Kraken is trusted by hundreds of thousands of traders, the Tokyo government's court-appointed trustee, and Germany's BaFin regulated Fidor Bank."

What's wrong?

[jedaite]

Hi, I cannot log in to Kraken. Once I enter my credentials and 2fa, the site loads to this page. It doesn't log me in, I just get this error:

"404

Page Not Found

We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.

Founded in 2011, San Francisco-based Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media. Kraken was the first Bitcoin exchange to have trading price and volume displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and is a partner in the first cryptocurrency bank. Kraken is trusted by hundreds of thousands of traders, the Tokyo government's court-appointed trustee, and Germany's BaFin regulated Fidor Bank."

What's wrong?

Well, I was finally able to get it. Weird

[azzur]

Hi Dargo, could you please escalate ticket #302777? Been sitting for over a week to set up a corporate account.

Many thanks!

[MartyMcFly1955]

I don't understand why the Kraken Tier 1 & 2 verification takes so long. You can fill in anything you want, there is no way to check for Kraken if the personalia are correct, so why no fast-approvement for Tier 1 & 2. For Tier 3 i understand it takes a while because u have to review the uploaded documents.

[stereotype]

I don't understand why the Kraken Tier 1 & 2 verification takes so long. You can fill in anything you want, there is no way to check for Kraken if the personalia are correct, so why no fast-approvement for Tier 1 & 2. For Tier 3 i understand it takes a while because u have to review the uploaded documents.

A way to slow down new accounts, maybe. If so, this would be Kraken's dumb solution to the fact, they cannot scale. 

[CostaRibeiro]

Nothing yet, impossible to get any support from kraken, I am really scared about it.

[jedaite]

Nothing yet, impossible to get any support from kraken, I am really scared about it.

Hey man, don't worry. Kraken is slow, but they're taking care of things. I know you don't feel right, but just wanted to let you know this.

[CostaRibeiro]

Nothing yet, impossible to get any support from kraken, I am really scared about it.

Hey man, don't worry. Kraken is slow, but they're taking care of things. I know you don't feel right, but just wanted to let you know this.

This is kinda serious, you send them like a big SWIFT transfer and they just don't answer, if they cannot provide support so shut down the FIAT transfer option.

Unbelievable.

[EB4HN9]

Hi Dargo,

My ticket #240538 is unanswered since May 1, more than 1 month Please help.

Thank you