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[Dargo]

Hi Dargo

Still trying to get my corporate account set up. They are taking forever. Ticket #302777.

Appreciate if they can move it along faster.

There is nothing I can do to speed up account verification. We have a team who specialize in processing tier 4 account verification who will assist you as soon as they can (and we are expanding this team as quickly as we can to better handle the high demand). 

[1714176982]

1714176982

[Dargo]

Hello,

Drago can you please help me?
I have been waiting for the Verification Tier 2 for over 3 weeks now!!
I have written in these 3 weeks now 3 times to the support and did not get a single answer! Since 3 weeks!!!
That can not be true! What is this for a customer support if you can not use kraken for over three weeks and did not get an answer?

Thank you!

regards
darleen

There is nothing I can do to speed up account verification. Our verification team will assist you as soon as they can (and we are expanding this team as quickly as we can to better handle the high demand).

[Dargo]

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.

So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)

Notice how Dargo just glosses over this fact. Seriously, how the fuck does an exchange get away with this. They send email responses informing the user that they are "investigating" the problem. Fucking liars. They have known about it for years, and choose to not fix the problem.  

For the 6 time of asking.......  @Dargo. Stop being a pathetic coward and answer this......    WHAT AUTHORITY DOES KRAKEN ANSWER TO?

Not trying to gloss anything over, just not going to speculate on the cause if I'm not certain what it is.

Do you really think I'm scared of your question? No, it's rather that the question is so vague that I don't know what you are asking and I'm focusing my time on clients I can help (as I have explained I can't help you any further without the ticket number that you refuse to give). There is no single authority that we "answer to," whatever that is supposed to mean. We adhere to a complicated variety of rules set by many different regulatory agencies, many of which are country-specific. 

You are still speculating after years? Really? I lose ~400 euros on a trading engine that you are still speculating to what the problem is?....and then ignore 3 of my 'support' tickets. Fuck you Kraken.
@Dargo Name those regulatory agencies here.

You are running different things together. I was just talking about the name field being empty in a particular deposit and saying I didn't get into the reason for it, not because I was trying to hide anything, but because I didn't have time to look into the cause in that particular case. 

For the 10th time, I'd be happy to assist you with your tickets, but I need a ticket number from you in order to do so.

On the regulatory issue, you seem to be asking that I post our entire worldwide compliance strategy, which isn't going to happen. A huge amount of work, research, and expense went into developing this and it's essentially a company trade secret, not something we'd post publicly. I'm not sure why you are asking, but I'm guessing you think that a list of regulatory agencies would give you a list of entities to lodge a complaint with, which is mistaken. A lot of the regulation has to do with AML/KYC and the agencies that are concerned with this kind of thing would not be appropriate to contact about a support ticket not being answered to your satisfaction or any other non-AML/KYC issue.

[darleen]

@ Drago

Great!! And that I get in 3 weeks not one response from the customer support is of course also totally unimportant ....

Thank you for nothing...

[aesma]

Like I said I got verified to Tier3 in 1 week so I guess some verifications are easier than others.

I immediately sent more money to Kraken so my bank called me to check I was really behind the transfers, they said Kraken was marked as "fraudulent". Poor wording on their part, they meant people have lost their money because someone hacked their bank account and sent it to Kraken. I explained to the guy that that shouldn't happen anymore as Kraken only accepts transfers with the same name on the bank account and the Kraken account. So unless you are a Kraken user and both your bank account and Kraken account (and email, and phone if 2FA) are hacked, it should be fine.

[makethatmoneyhoney]

@Dargo - I have a recently created account through Kraken (appx. 10 days old) and was verified for Tier 1 7 days later. I'm having troubles with my Coinbase account and am ready to just jump ship. How long should I expect to wait to get verified for tier 2? Is there anything I can do in the mean time to expedite my request? Thank you so much for reading and take care!

[LeGaulois]

Like I said I got verified to Tier3 in 1 week so I guess some verifications are easier than others.

I immediately sent more money to Kraken so my bank called me to check I was really behind the transfers, they said Kraken was marked as "fraudulent". Poor wording on their part, they meant people have lost their money because someone hacked their bank account and sent it to Kraken. I explained to the guy that that shouldn't happen anymore as Kraken only accepts transfers with the same name on the bank account and the Kraken account. So unless you are a Kraken user and both your bank account and Kraken account (and email, and phone if 2FA) are hacked, it should be fine.

This situation happened in my country as well. Several banks were marking Kraken as fraudulent and they were refusing any bank transfers to Kraken account. The only way was to writte a letter to your bank to say you perfectly understand the warning and you take the full responsability to send funds to a "fraudulent" company. It was funny because it's your money but the banks tell you "no it's a fraud" Well who own the money, you the banker or me? It's my money I don't need directives....
At this time I don't remember how Kraken managed this but I think they opened others accounts?

[Artichaud]

It's been one month i'm waiting for verification Tier 2-3-4
one month!

wth , how come it takes so much time?

Anyone has better alternative than Kraken?

[jeffytune]

It's been one month i'm waiting for verification Tier 2-3-4
one month!

wth , how come it takes so much time?

Anyone has better alternative than Kraken?

Of course there are many that are not shit like kraken.

Go for bitstamp.
Or Gemini.

There are many better you search on this forum about their repute.

But Kraken is no doubt a BIG SHIT.

[wickedgoodtrader]

I have $83,000 stuck in limbo for 2 weeks now. I'm tier 4 and when I went to withdraw, I was told my limits were reduced from $500,000 to $50,000. So I tried to cancel the withdrawal. It has said "cancel requested" for 2 weeks now and not 1 response from support on many tickets. So my money isn't in my account and it's not being wired to me either. I even wrote a physical letter and mailed it to kraken certified and it said it was delivered to an individual.

1 of my ticket #'s are 368303

This is really starting to scare the shit out of me. I'm a few days away from buying a plane ticket and coming to see kraken in person if this isn't resolved.

[jeffytune]

I have $83,000 stuck in limbo for 2 weeks now. I'm tier 4 and when I went to withdraw, I was told my limits were reduced from $500,000 to $50,000. So I tried to cancel the withdrawal. It has said "cancel requested" for 2 weeks now and not 1 response from support on many tickets. So my money isn't in my account and it's not being wired to me either. I even wrote a physical letter and mailed it to kraken certified and it said it was delivered to an individual.

1 of my ticket #'s are 368303

This is really starting to scare the shit out of me. I'm a few days away from buying a plane ticket and coming to see kraken in person if this isn't resolved.

When any business turns into shit it starts to devalue their valued customers. Same thing kraken is doing to you.

[stereotype]

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.

So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)

Notice how Dargo just glosses over this fact. Seriously, how the fuck does an exchange get away with this. They send email responses informing the user that they are "investigating" the problem. Fucking liars. They have known about it for years, and choose to not fix the problem.  

For the 6 time of asking.......  @Dargo. Stop being a pathetic coward and answer this......    WHAT AUTHORITY DOES KRAKEN ANSWER TO?

Not trying to gloss anything over, just not going to speculate on the cause if I'm not certain what it is.

Do you really think I'm scared of your question? No, it's rather that the question is so vague that I don't know what you are asking and I'm focusing my time on clients I can help (as I have explained I can't help you any further without the ticket number that you refuse to give). There is no single authority that we "answer to," whatever that is supposed to mean. We adhere to a complicated variety of rules set by many different regulatory agencies, many of which are country-specific.  

You are still speculating after years? Really? I lose ~400 euros on a trading engine that you are still speculating to what the problem is?....and then ignore 3 of my 'support' tickets. Fuck you Kraken.
@Dargo Name those regulatory agencies here.

You are running different things together. I was just talking about the name field being empty in a particular deposit and saying I didn't get into the reason for it, not because I was trying to hide anything, but because I didn't have time to look into the cause in that particular case.  

For the 10th time, I'd be happy to assist you with your tickets, but I need a ticket number from you in order to do so.

On the regulatory issue, you seem to be asking that I post our entire worldwide compliance strategy, which isn't going to happen. A huge amount of work, research, and expense went into developing this and it's essentially a company trade secret, not something we'd post publicly. I'm not sure why you are asking, but I'm guessing you think that a list of regulatory agencies would give you a list of entities to lodge a complaint with, which is mistaken. A lot of the regulation has to do with AML/KYC and the agencies that are concerned with this kind of thing would not be appropriate to contact about a support ticket not being answered to your satisfaction or any other non-AML/KYC issue.

"to my satisfaction"? Chance would be a fine thing. Im not being answered at all, like so many others. Since when is compliance a trade secret? Are you sure you are not hiding behind that line from the regulators, that says you are not allowed to share why a given account is closed/suspended/investigated? Coward much, or are you trying to be smart? Your bluff and bullshit is getting annoying now, and im getting angry enough to spend time and money, showing why Kraken is a disaster waiting to happen.

Since your utterly broken support has filtered my tickets to suit themselves, maybe i should write my own response.....

'Dear customer
So sorry we have totally ignored your tickets. Obviously, we have problems. Not only with our support system, but our trading engine also. Thing is, we are inept and incompetent, and we are totally out of our depth. We know this, because the trading engine has been costing our customers their money, for years, and we still havnt fixed it. Actually, we gave up some time ago, and at the same time, started filtering the support tickets mentioning anything to do with engine problems. Sometimes we give out Kraken tokens in 'compensation'. Lately, we just delete the tickets. The reason for this, is that we have declared ourselves unfuckingtouchable. Thats right, YOU have no rights whatsoever regarding your experience with Kraken. Moreover, we have assured ourselves that any regulatory body, license issuer, or significant financial partner, couldnt give a flying fuck what you think. Basically your complaints are a waste of your time. Deal with it....this is crypto, remember?'

@Dargo
Please publish what licenses Kraken holds, your declared financial partners, and Krakens legal contact details. This should be public knowledge, so no more stalling or bluffing readers here, ok?
  

[wickedgoodtrader]

Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??

[jeffytune]

Where is JOKER?
 

You cowards are playing with people's money and hiding behind excuse of surge in customers.

Were you blind before not to see the market trend?

And is it a valid excuse?

[flekkelek]

Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??

Because they do fiat transfers also.

[wickedgoodtrader]

Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??

Because they do fiat transfers also.

Right now they are having massive issues with fiat transfers. So why the hell does anyone want to try and deal in fiat with them?

If you can't handle your customers, stop accepting them! No more new accounts until you get the existing ones squared away. Is it really that hard?

[flekkelek]

Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??

Because they do fiat transfers also.

Right now they are having massive issues with fiat transfers. So why the hell does anyone want to try and deal in fiat with them?

If you can't handle your customers, stop accepting them! No more new accounts until you get the existing ones squared away. Is it really that hard?

I don't know, I just said that's why it's popular. Anyways I don't know the source of the problem, I was able to withdraw Euros whenever I tried (last was 2 days ago), so maybe specific banks could cause this issue.

[Betfair]

guys livin in states i just wanna learn if you deposit fiat lets say 1000$ how much fee Kraken takes?

[wickedgoodtrader]

guys livin in states i just wanna learn if you deposit fiat lets say 1000$ how much fee Kraken takes?

Do not deposit anything until they get their fiat issues fixed. Many people are reporting they deposit and the funds are never credited to the account. And still no response from kraken.

[azzur]

Dargo

Support just mixed in my ticket with someone else, revealing all of my personal information about my corporate account. This is highly concerning. Please escalate to someone asap. Ticket number #302777.