Slow death
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Leading Crypto Sports Betting & Casino Platform
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September 28, 2020, 01:31:46 PM |
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Of course I provided my documents. Still no resolution to the 65 bitcoin cash (around $15,000) sitting in the account. I provided everything I could, I am patiently waiting to figure out how I can unlock the funds again. I have sent in all the proof that I am living outside of the US since the virus measures, and recently out of europe as well. Do you remember when you created a cloudbet account and when did you make your first withdrawal? Do you remember if you ever made a withdrawal when you were in the USA? and if so, do you remember the day? It is really really really upsetting. I appreciate your support to everyone who has chimed in. I am patiently waiting and hoping I can receive the life changing money. It is so awful. it is really something very sad especially in this time of pandemic where many people are losing jobs and are broke So now they're saying I'm trying to steal money from them and then that all bets after the mis-grade are void even if I don't notice it. If they never notified you of this issue immediately, why would you be responsible for their mistake? My position would be that the cloudbet return your last deposit to you My last deposit was 50BCH (and a few deposits before that in addition, the 50BCH was adding on), so really that would be so much appreciated to receive this back! Here is the very last deposit: https://blockchair.com/bitcoin-cash/transaction/07e225dfb96a2e36b3375b6580cf52b879f24bec6b6e325910c2eed13affee44And here are 4 other deposits I made that day, I was losing badly, the total deposits in the day were 24 BCH https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c20 BCH https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a8316 BCH https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b111 BCH https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3and last one was 50 BCH Then when go to withdraw, they freeze 65 BCH and tell me you can't cash it out, it's ours now. I created the account when I moved to France back in March or April as of my recollection. I haven't logged on in the USA. I provided my permanent residence utility bill of an expired internet bill because that's all I could find for verifying the account with utilities. Note: so really if they wanted to void the bets since the last day of deposits it would total 125 BCH (around 2.6 bitcoins) you never made withdrawals on Cloudbet before this problem? |
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efxes
Copper Member
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September 28, 2020, 02:13:38 PM |
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you never made withdrawals on Cloudbet before this problem?
Yes I made many withdrawals in the past few weeks, as well as very large deposits. But they kept the last of what I had when I made those 125 BCH deposits, they kept the last 65 BCH when I lost half of it and wanted to withdraw. |
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TwitchySeal
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Join the world-leading crypto sportsbook NOW!
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September 29, 2020, 06:38:16 AM |
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My position would be that the cloudbet return your last deposit to you
They accepted his action and he didn't break any terms. They owe him an apology and his entire account balance. |
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Intrepidity
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September 29, 2020, 09:46:03 AM
Last edit: September 29, 2020, 10:23:46 AM by Intrepidity |
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post wrong thread
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Slow death
Legendary
Online
Activity: 3472
Merit: 1142
Leading Crypto Sports Betting & Casino Platform
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September 29, 2020, 11:22:27 AM |
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you never made withdrawals on Cloudbet before this problem?
Yes I made many withdrawals in the past few weeks, as well as very large deposits. But they kept the last of what I had when I made those 125 BCH deposits, they kept the last 65 BCH when I lost half of it and wanted to withdraw. so I advise you to create a flag here: https://bitcointalk.org/index.php?action=trust;addflag=154563choose the first option and then (Next) you must put the Scam Accusations link in the box that will appear My position would be that the cloudbet return your last deposit to you
They accepted his action and he didn't break any terms. They owe him an apology and his entire account balance. now i agree with you, it looks like they want to keep @efxes money |
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Cloudbet (OP)
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Cloudbet | Original Crypto Gaming Site Since 2013
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September 30, 2020, 08:38:35 AM |
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Hi everyone, we'd like to address the case of efxes.
Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.
Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.
We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
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OrdinaryBloke26
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September 30, 2020, 01:38:11 PM |
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Hi everyone, we'd like to address the case of efxes.
Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.
Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.
We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
@efxes, can you confirm that Cloudbet returned the total sum of your deposit? |
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efxes
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September 30, 2020, 04:02:27 PM
Last edit: September 30, 2020, 08:45:00 PM by efxes |
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Hi everyone, we'd like to address the case of efxes.
Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.
Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.
We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
@efxes, can you confirm that Cloudbet returned the total sum of your deposit? No, they kept all the deposits I made on the last day. They are referring to the total number of deposits over the many months I was using the account. I deposited 125 BCH on the last day, all the rest of my money. I lost a few deposits, and was down to 67 BCH, the last of my money. So I went to withdraw it like always and they are keeping it. I lost half of my deposits that day, and withdrew the last pittance, and they are taking it. |
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efxes
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September 30, 2020, 04:11:50 PM
Last edit: September 30, 2020, 08:44:15 PM by efxes |
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@efxes, can you confirm that Cloudbet returned the total sum of your deposit?
No they keep telling me they closed the case and that the deposits won't be returned. Here is the very last deposit: https://blockchair.com/bitcoin-cash/transaction/07e225dfb96a2e36b3375b6580cf52b879f24bec6b6e325910c2eed13affee44And here are 4 other deposits I made that day, I was losing badly, the total deposits in the day were 24 BCH https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c20 BCH https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a8316 BCH https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b111 BCH https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3and last one was 50 BCH They said since in the lifetime of the account I had made money off of them that I'm not due anything. So they are keeping 67 BCH (around $15,000). I feel that since they have my personal documents that I am now a $15,000 target of them. I just want the money back, it's such shady practices and bad for the industry. Do you guys agree or what? What happens if you win $15,000, will you feel that you will get paid no problem after this? All this over $15,000, |
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efxes
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September 30, 2020, 04:21:29 PM
Last edit: September 30, 2020, 08:43:54 PM by efxes |
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The amount you have withdrawn, in both currencies, is greater the amount you have deposited. This means that as it stands you have profited from breaking the terms of the site and the restrictions we put in place to protect the site and players from prohibited jurisdictions. Whatever balance on the remains account is not a balance that you are entitled to.
Your attempt to tarnish the reputation of Cloudbet with false statements is not one that we take lightly, these references to payments that do not exist are unnecessary, especially given we have provided a full summary of deposits and withdrawals for each currency. We will not acknowledge any other claims relating to non-existent deposits.
As a conclusion to this thread, I'm sorry that you're not satisfied with the outcome, our decision has been taken following careful consideration of all the facts and an in-depth review of the account activity. We're confident that our actions are just and fair, therefore, we do not consider a need for any further action.
We've spent a great deal of time on this case, whilst I sympathise with you we are unable to continue to put resources into a closed case. Please consider this our final communication with you on this matter.
Curacao Gaming team, I appreciate your efforts acting as a mediator between us and Mr Saxe, please reach out to me if you require any additional information.
Kind regards,
Steve
Head of Customer Service
This was just sent to me. I do feel threatened by the statement that they're not taking lightly that I'm "attempting to tarnish their reputation". I will make a sizeable donation to something of community's choosing should I get paid my deposits back. Cloudbet: you can pay out the deposits to this BCH address: bitcoincash:qr227zke490frjq5f55fdzn7fxx8rsuqhvtualzst6 I will let you guys know when they pay, |
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efxes
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October 01, 2020, 03:11:45 AM |
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Dear Mr. ____,
My previous email included an attachment of all of your deposits and withdrawals, which shows that you have withdrawn more coin out of the account than you have deposited. As you knowingly circumvented our registration blocks to place bets on the site you immediately breached our terms of service. These registration blocks are in place to ensure we comply with regulations and do not accept players from jurisdictions that are prohibited.
I understand that you may feel entitled to the funds that have been frozen, but I can assure you that these funds have been accumulated unlawfully and thus have been rightfully frozen. We ensured that you received back the value of your investment into the site. If the circumstances were different and your total deposits did not exceed the amount you withdrew, we would have made arrangements for your to withdraw. We have no intention of causing unnecessary stress for people, whether they are entitled to play on site or not.
In reference to your last deposits, which are all documented in my earlier attachment. There is no record of a 50BCH deposit under that transaction hash, the address in that transaction does not even belong to a Cloudbet account. Mentioning this through online forums and this correspondence is defamatory and untrue.
We have sufficient evidence to conclude your account has been rightfully closed and therefore, I deem this case to be closed with no further action required. We will be happy to provide Curacao Gaming with any supporting evidence if they request it.
I trust this meets your understanding.
Kind regards,
Steve
Head of Customer Service
Here is an email I got from the head of customer service. HE IS DENYING that I even sent 50 BCH as a final deposit. Do you know how I know that I sent 50 BCH as a final deposit? I was sending 20% of my bankroll each time. Each time I would lose, the 20% became 20% less. Do you see now? 24 20 16 11 and finally I chased with the last of my coin, 50 BCH. 11 BCH was about 20% of 60 BCH so I chased with the last 50 BCH. He is denying that I even deposited the last 50 BCH. Everything out of them is lies. I have people I know ready to call them out everywhere on the internet. They need to pay up before it gets out of hand. I'm a long time member of the bitcoin gambling community, well-connected and they need to wake up and pay out and stop lying and being so mean. |
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efxes
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October 01, 2020, 11:56:39 AM
Last edit: October 01, 2020, 12:57:15 PM by efxes |
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acroman08
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October 01, 2020, 01:35:03 PM |
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We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
any chance to provide evidence that you have sent the deposited money back to the efxes since he is still claiming of not getting anything back? |
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Intrepidity
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October 01, 2020, 03:37:12 PM |
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Let me get this straight
1- you are saying that your site allowed deposits from banned countries.
2- the deposit is then used for betting.
3- When the bets are successful, you will not honour them, because of the deposit originated from a banned country.
4- you return the deposit, because of a withdrawal request
Ok I think that is fair summary.
One problem though, if the bets had lost would you have still have returned the deposit?
If the answer is no then for all intents and purposes, in my eyes it is outright theft.
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TGD
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October 01, 2020, 03:55:48 PM |
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HE IS DENYING that I even sent 50 BCH as a final deposit. Do you know how I know that I sent 50 BCH as a final deposit?
I was sending 20% of my bankroll each time. Each time I would lose, the 20% became 20% less. Do you see now?
24
20
16
11
and finally I chased with the last of my coin, 50 BCH. 11 BCH was about 20% of 60 BCH so I chased with the last 50 BCH.
He is denying that I even deposited the last 50 BCH.
Everything out of them is lies. I have people I know ready to call them out everywhere on the internet. They need to pay up before it gets out of hand. I'm a long time member of the bitcoin gambling community, well-connected and they need to wake up and pay out and stop lying and being so mean.
Your blockchain record and your in game balance history is enough to determine your remaining balance that you need to withdraw. Clearly Cloudbet is using there ToS for holding your funds in there casino. I already tagged them and will create flag in case they didn't address this issue properly. I hope that you learned your lesson. You should always read ToS and avoid casino that has a previous shady behavior because they will do everything just to get money on the user balance especially when they feel huge chunk of money is going out in there hot wallet. |
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efxes
Copper Member
Jr. Member
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October 01, 2020, 04:33:12 PM |
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Let me get this straight
1- you are saying that your site allowed deposits from banned countries.
2- the deposit is then used for betting.
3- When the bets are successful, you will not honour them, because of the deposit originated from a banned country.
4- you return the deposit, because of a withdrawal request
Ok I think that is fair summary.
One problem though, if the bets had lost would you have still have returned the deposit?
If the answer is no then for all intents and purposes, in my eyes it is outright theft.
This is a very fair summary except they didn't return my last deposits. Because I"m a winning bettor on the account they waited until I deposited too much and then denied cash out and kept the remaining funds, stating that I'm up on the account (just barely), they're voiding all bets and keeping winnings. Typical angle shooting book that offers too many soft lines to anonymous customers and has to resort to scamming due to their crappy business model. They haven't paid back the deposits that I made. They haven't paid anything. All they are doing is lying and being extremely rude in their over-professional emails basically stating leave us alone we're not paying you the money we owe you. I haven't received a dime, not even my deposits. $15,000 being held up and basically trying to tell me, their licensing company, everyone and probably using fake accounts on sbrforum too to bash me and make me try and go away. They have a long history of this. They spend the money that they take through angles and use that for spending it on forum shills, reputation management, and further marketing and social media management and customer service in order to bring in more deposits from losing customers. Winning customers in the long term on their accounts do not get paid. I repeat do not get paid. This isn't going to go well for them with this much negative attention at this point. They need to pay out. And I don't even know what to say after that, I've lost hope for them. Even paying out won't fix anything, their reputation is a joke. They need to leave the forums and just go out of business. These people are just in business to steal from people. And they're anonymous and asking people for their personal documents, who knows where that is going. I'm upset to say the very very very least. I want the $15,000 you just took from me. Go ahead and show everyone proof that you sent it. Because you did not. You are lying. |
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efxes
Copper Member
Jr. Member
Offline
Activity: 70
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October 01, 2020, 11:49:38 PM |
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Hi everyone, we'd like to address the case of efxes.
Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.
Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.
We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
So you are holding up the funds because I didn't send proper proof of a permanent address in Mexico? I have been traveling constantly since pandemic. I settled 3 months ago in Mexico and purposefully do everything electronic. I sent you trip itineraries, a letter from the person I am renting from, what the heck else do you need from me? It is criminal to take the money. That is money that I need in order to continue my day to day life, I deposited it all in good faith. I deposited all that money. Regardless of whether you think I have a permanent residence in USA or in Mexico, you need to return the money. I sent in the Mexico documents, if it's not sufficient what do you need to be sufficient to legally send it back? Let's get this resolved, Cloudbet. This isn't good for anyone. |
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Intrepidity
Jr. Member
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October 02, 2020, 01:12:09 AM |
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this is ridiculous , you took the bets , regardless where he was, YOUR SOFTWARE SHOULD CHECK AT TIME OF BET.
once the bet is taken , it needs to paid.
No ifs , no buts, pay the man, you would have kept the coin if it lost.
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efxes
Copper Member
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Activity: 70
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October 02, 2020, 03:48:17 AM |
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Hey guys, I just made a new thread in this subforum (gambling) PLEASE COME OVER AND SUPPORT IT NOW Here's the post. Will you guys please come over and support the thread to get Cloudbet off of bitcointalk? I don't want to keep bumping this thread and advertising it, even though it helps some people I think others just keep seeing the title and don't follow what is going on with the scams. Here's the post. And here is a link to the thread I just created: https://bitcointalk.org/index.php?topic=5279500.0"Cloudbet should no longer be allowed on bitcointalk: A danger to the community"
___________________________________________________ They stole $15,000 from me in bitcoin. They have done it to countless other people. They are constantly stealing from people and not paying them. The only way they pay is if you find a way to prevent people from depositing and things. They are truly a virus on the community. There are tons of people talking about how they just confiscated $15,000 of my deposits with vague TOS rules, and we are just bumping their thread further and many people are just seeing Cloudbet advertised and not following what is going on. You guys should see all of the scams in the past the site has been dealing with. They owe me $15,000 and countless others. You can follow my scam accusation thread here: https://bitcointalk.org/index.php?topic=5277995.0You can also see a list of about 30 scam threads started from different people over the years here: I just went in their discord chat and there was another message from the chat who said they rolled him for 2 BTC ($20,000) and they aren't paying him back either. I know how the place operates. They offer an extremely wide selection of odds to anonymous users who use only crypto-currency- this leaves their sportsbook extremely vulnerable to any sharp action or syndicate bettors who can take advantage of obscure betting lines and matches. Then when they begin to get hit, they find ways to just ban any winning bettor and confiscate the money. They confiscate the money not only to profit themselves and put it back into marketing budget to get losing gamblers, but they also want to break any winning bettor so that they don't come back and make a new account and continue to gamble with them. Instead of Cloudbet using this model and scamming people left and right, how about they just offer less betting lines and higher juice and not be an entirely thieving corporation? Also their username has begun to get serious amounts of flags and some negative trust rating, and I hope it continues and they are completely banned from the site and their thread taken down. See their profile here: https://bitcointalk.org/index.php?action=profile;u=154563They have a legendary account and guess what, positive trust ratings mostly due to influencer marketing and signature campaigns. They are bringing in new suckers to steal money from. If they don't win it by gambling losses, they take the money by force. Any long term winner on the site will get KYC'd and served some sort of TOS to keep the funds, or they'll just hold it indefinitely and not even respond. I've seen it all. Can we get rid of this thieving site? How about you return my money first, Cloudbet? Again, see the scam accusation thread and decide for yourself if these people should still have a place on bitcointalk as a legendary person. I don't think so. I will ask others who know about what is going on to weigh in on this thread and I hope you do keep it up. We need to clean up these scammers from the crypto community- they are obviously rampant with what they can get away with being anonymous. Again they need to change their business model so that they don't need to scam people in order to survive as a casino. They want to take $15,000 from me, out of my deposits and say since I am a winning account they can do that #1 and #2 they are saying that because I logged in from a USA IP and have a permanent residence in USA that I could not have been gambling on their account for 3 months from Mexico where I have been staying during the pandemic since I am out of work. I need the funds for my day to day life, they were processing tons of deposits and cashouts. See here all my deposits to the site. Here are all of the deposits I had made to the site in the last days. 2020-09-20 02:03 -62.870026: https://blockchair.com/bitcoin-cash/transaction/2b5e75e192cdb526bdd9d2b533e7d2831a7c1b396dabb7c140d0d6d7f56f11ff2020-09-20 03:42 -30.000043: https://blockchair.com/bitcoin-cash/transaction/01e511b44f7764c5c0777d5e05bb0a0469735dac1986f7e1c7ce88a3291658042020-09-20 03:42 -40.000043: https://blockchair.com/bitcoin-cash/transaction/e65e1d247510d1b3eadfd9b60e60e684317aef3d05c89bcea63899e56f65e70f2020-09-20 04:35 -25.000026: https://blockchair.com/bitcoin-cash/transaction/b9ff51ded44267f6cb791115c22f6efd3e6601f74883c8c659b1a27e005f2a632020-09-21 04:06 -17.000043: https://blockchair.com/bitcoin-cash/transaction/4aba5056b29de5c859fbee68cd4d97cc0c62f0fe9569e7e919d82eda414b5db82020-09-21 04:46 -13.500043: https://blockchair.com/bitcoin-cash/transaction/2e41abd57b82f45f79bd2f53ad54351c95bd31572fb4a6a5ae3cf2b7109069a72020-09-21 04:46 -7.000026: https://blockchair.com/bitcoin-cash/transaction/a75034c751b2237dedcd1ce9e83f8e36c159ad7b46e54b2f428c46af42a3b4122020-09-21 06:46 -20.000026: https://blockchair.com/bitcoin-cash/transaction/ef102b75b7d0203ab30d59220884f4e434a13708b338aa58f55d44a5cdf958bf2020-09-21 08:21 -10.000026: https://blockchair.com/bitcoin-cash/transaction/5eaff8faf8d150b90401064fe08e6e2fbf57c9165c4293133c641121d999df3c2020-09-21 08:23 -5.000043: https://blockchair.com/bitcoin-cash/transaction/d7464120ea42e93516bd69b9480198602408f66002ff642340a5741b2bf8fda42020-09-21 09:11 -16.00004247: https://blockchair.com/bitcoin-cash/transaction/c68f163c2e0c96e1ee88ab16e6f4027de708a9c3a3c938a0c3630b652b5173ef2020-09-22 00:19 -40.000026: https://blockchair.com/bitcoin-cash/transaction/95500ca4c75f1fccdfa8f7be857e0cb970ab65452a2d5652bedaeb0025b5a18e2020-09-22 03:16 -30.000043: https://blockchair.com/bitcoin-cash/transaction/f275fba7618cb81e1703abc6db23ef861ef8ddb76ae43bd398bb0a27f241340b2020-09-22 08:32 -8.380026: https://blockchair.com/bitcoin-cash/transaction/d33c583f3657e815293faa3c941ef334e36265b9425ed29480d3662d2fc40408THE FINAL DEPOSITS: 2020-09-23 04:47 -24.000026: https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c2020-09-23 06:29 -20.000026: https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a832020-09-23 07:36 -16.000026: https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b12020-09-23 11:25 -3.000043: https://blockchair.com/bitcoin-cash/transaction/acd56954dbd14b667ee8ee75c4ea15cf2657af95c700fcd458d5bace3f63f8aa2020-09-23 11:25 -11.000026: https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3FINAL CASHOUT REQUEST was around 67 BCH. Some other cashouts had been processed along the way without freezing the account yet. I trusted them with tons of money and they waited until I deposited a lot of funds until they scammed me and took all the money. They also pulled an even worse move- they mis-graded a wager, the winning total was about $3,000. But my account balance at the time was about $30,000. I didn't notice the mis-grade, and they were telling me that since there was a mis-grade, ALL the bets I made after that should be voided because I didn't let them know personally and was playing with their funds. it was 10% of my account balance and I had no idea. It was a retire in a 2nd set and some books have different rules so I wouldn't know. If they don't change they need to go. Where is the $15k Cloudbet. -efxes |
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