Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[efxes]

Basically in short,

Please do not deposit onto the site until stuff like this gets resolved.  I deposited 125 bitcoin cash that day (around 2.5 bitcoins or $27,500) and they confiscated all of the funds even the deposits.  This needs to be resolved now, please do not deposit.  I will warn anyone I can until it is resolved.

[Slow death]

Of course I provided my documents.  Still no resolution to the 65 bitcoin cash (around $15,000) sitting in the account.  I provided everything I could, I am patiently waiting to figure out how I can unlock the funds again.  I have sent in all the proof that I am living outside of the US since the virus measures, and recently out of europe as well.  

Do you remember when you created a cloudbet account and when did you make your first withdrawal?

Do you remember if you ever made a withdrawal when you were in the USA? and if so, do you remember the day?

It is really really really upsetting.  I appreciate your support to everyone who has chimed in.  I am patiently waiting and hoping I can receive the life changing money.  It is so awful.

it is really something very sad especially in this time of pandemic where many people are losing jobs and are broke

So now they're saying I'm trying to steal money from them and then that all bets after the mis-grade are void even if I don't notice it.

If they never notified you of this issue immediately, why would you be responsible for their mistake?

My position would be that the cloudbet return your last deposit to you

My last deposit was 50BCH (and a few deposits before that in addition, the 50BCH was adding on), so really that would be so much appreciated to receive this back!
Here is the very last deposit:
https://blockchair.com/bitcoin-cash/transaction/07e225dfb96a2e36b3375b6580cf52b879f24bec6b6e325910c2eed13affee44
And here are 4 other deposits I made that day, I was losing badly, the total deposits in the day were
24 BCH https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c
20 BCH https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a83
16 BCH https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b1
11 BCH https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3
and last one was 50 BCH

Then when go to withdraw, they freeze 65 BCH and tell me you can't cash it out, it's ours now.

I created the account when I moved to France back in March or April as of my recollection.  I haven't logged on in the USA.  I provided my permanent residence utility bill of an expired internet bill because that's all I could find for verifying the account with utilities.


Note: so really if they wanted to void the bets since the last day of deposits it would total 125 BCH (around 2.6 bitcoins)  

you never made withdrawals on Cloudbet before this problem?

[efxes]

you never made withdrawals on Cloudbet before this problem?

Yes I made many withdrawals in the past few weeks, as well as very large deposits.  But they kept the last of what I had when I made those 125 BCH deposits, they kept the last 65 BCH when I lost half of it and wanted to withdraw.

[TwitchySeal]

My position would be that the cloudbet return your last deposit to you

They accepted his action and he didn't break any terms.  They owe him an apology and his entire account balance.

[Intrepidity]

 post wrong thread

[Slow death]

you never made withdrawals on Cloudbet before this problem?

Yes I made many withdrawals in the past few weeks, as well as very large deposits.  But they kept the last of what I had when I made those 125 BCH deposits, they kept the last 65 BCH when I lost half of it and wanted to withdraw.

so I advise you to create a flag here:

https://bitcointalk.org/index.php?action=trust;addflag=154563

choose the first option and then (Next) you must put the  Scam Accusations link in the box that will appear

My position would be that the cloudbet return your last deposit to you

They accepted his action and he didn't break any terms.  They owe him an apology and his entire account balance.

now i agree with you, it looks like they want to keep @efxes money

[Cloudbet]

Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
 
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.

[OrdinaryBloke26]

Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
  
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.

@efxes,  can you confirm that Cloudbet returned the total sum of your deposit?

[efxes]

Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
  
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.

@efxes,  can you confirm that Cloudbet returned the total sum of your deposit?

No, they kept all the deposits I made on the last day.  They are referring to the total number of deposits over the many months I was using the account.  

I deposited 125 BCH on the last day, all the rest of my money.  I lost a few deposits, and was down to 67 BCH, the last of my money.  So I went to withdraw it like always and they are keeping it.  I lost half of my deposits that day, and withdrew the last pittance, and they are taking it.

[efxes]

@efxes,  can you confirm that Cloudbet returned the total sum of your deposit?

No they keep telling me they closed the case and that the deposits won't be returned.

Here is the very last deposit:
https://blockchair.com/bitcoin-cash/transaction/07e225dfb96a2e36b3375b6580cf52b879f24bec6b6e325910c2eed13affee44
And here are 4 other deposits I made that day, I was losing badly, the total deposits in the day were
24 BCH https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c
20 BCH https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a83
16 BCH https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b1
11 BCH https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3
and last one was 50 BCH

They said since in the lifetime of the account I had made money off of them that I'm not due anything.  

So they are keeping 67 BCH (around $15,000).  


I feel that since they have my personal documents that I am now a $15,000 target of them.  I just want the money back, it's such shady practices and bad for the industry.  Do you guys agree or what?  What happens if you win $15,000, will you feel that you will get paid no problem after this?  

All this over $15,000,

[efxes]

The amount you have withdrawn, in both currencies, is greater the amount you have deposited. This means that as it stands you have profited from breaking the terms of the site and the restrictions we put in place to protect the site and players from prohibited jurisdictions. Whatever balance on the remains account is not a balance that you are entitled to.

Your attempt to tarnish the reputation of Cloudbet with false statements is not one that we take lightly, these references to payments that do not exist are unnecessary, especially given we have provided a full summary of deposits and withdrawals for each currency. We will not acknowledge any other claims relating to non-existent deposits.

As a conclusion to this thread, I'm sorry that you're not satisfied with the outcome, our decision has been taken following careful consideration of all the facts and an in-depth review of the account activity. We're confident that our actions are just and fair, therefore, we do not consider a need for any further action.

We've spent a great deal of time on this case, whilst I sympathise with you we are unable to continue to put resources into a closed case. Please consider this our final communication with you on this matter.

Curacao Gaming team, I appreciate your efforts acting as a mediator between us and Mr Saxe, please reach out to me if you require any additional information.
Kind regards,

Steve

Head of Customer Service

This was just sent to me.  I do feel threatened by the statement that they're not taking lightly that I'm "attempting to tarnish their reputation".

I will make a sizeable donation to something of community's choosing should I get paid my deposits back.  



Cloudbet: you can pay out the deposits to this BCH address: bitcoincash:qr227zke490frjq5f55fdzn7fxx8rsuqhvtualzst6

I will let you guys know when they pay,

[efxes]

Look at all their other scams.  Also anyone notice how obnoxious their support emails are while they're robbing you blind for thousands and thousands of dollars?  They are criminal.

https://bitcointalk.org/index.php?topic=5131467.20
https://bitcointalk.org/index.php?topic=5228999.0
https://bitcointalk.org/index.php?topic=5230183.0
https://www.reddit.com/r/sportsbook/comments/asq0fi/followup_about_the_guy_that_was_owed_330_btc_on/
https://www.reddit.com/r/sportsbook/comments/anhcjh/cloudbet_is_scam_they_are_not_paying_for_winning/
https://www.reddit.com/r/sportsbook/comments/ao6txz/warning_bitcoin_sportbook_cloudbetcom_is_trying/

Please withdraw your money, don't deposit, don't give them any money.  They are irresponsible at best, thieves most likely.  They are morally corrupt and need to go out of business or pay the customers.  Don't go into business if you don't have a good business model- if you have to confiscate funds for marketing budget and reputation management and giving bonuses to your employees, your life is a waste. 

This company is extremely shady.  Avoid at all costs.  And they keep claiming they made me whole too in the thread.  They just want me to go away.  This has ruined my life.

[efxes]

Dear Mr. ____,

My previous email included an attachment of all of your deposits and withdrawals, which shows that you have withdrawn more coin out of the account than you have deposited. As you knowingly circumvented our registration blocks to place bets on the site you immediately breached our terms of service. These registration blocks are in place to ensure we comply with regulations and do not accept players from jurisdictions that are prohibited.

I understand that you may feel entitled to the funds that have been frozen, but I can assure you that these funds have been accumulated unlawfully and thus have been rightfully frozen. We ensured that you received back the value of your investment into the site. If the circumstances were different and your total deposits did not exceed the amount you withdrew, we would have made arrangements for your to withdraw. We have no intention of causing unnecessary stress for people, whether they are entitled to play on site or not.

In reference to your last deposits, which are all documented in my earlier attachment. There is no record of a 50BCH deposit under that transaction hash, the address in that transaction does not even belong to a Cloudbet account. Mentioning this through online forums and this correspondence is defamatory and untrue.

We have sufficient evidence to conclude your account has been rightfully closed and therefore, I deem this case to be closed with no further action required. We will be happy to provide Curacao Gaming with any supporting evidence if they request it.

I trust this meets your understanding.

Kind regards,

Steve

Head of Customer Service

Here is an email I got from the head of customer service.  

HE IS DENYING that I even sent 50 BCH as a final deposit.  Do you know how I know that I sent 50 BCH as a final deposit?
I was sending 20% of my bankroll each time.  Each time I would lose, the 20% became 20% less.  Do you see now?  

24
20
16
11

and finally I chased with the last of my coin, 50 BCH.  11 BCH was about 20% of 60 BCH so I chased with the last 50 BCH.

He is denying that I even deposited the last 50 BCH.

Everything out of them is lies.  I have people I know ready to call them out everywhere on the internet.  They need to pay up before it gets out of hand.  I'm a long time member of the bitcoin gambling community, well-connected and they need to wake up and pay out and stop lying and being so mean.

[efxes]

Can anyone help me to find the status of the following scam accusations against Cloudbet?

Cloudbet Not Responding For My 330 BTC Withdrawal
https://bitcointalk.org/index.php?topic=5106313.0

CLOUDBET IS SCAM! They are not paying for winning bets!- status?
https://bitcointalk.org/index.php?topic=5105084.0

Cloudbet SCAM
https://bitcointalk.org/index.php?topic=5103376.0

Cloudbet - SCAM - 30BTC being stolen
https://bitcointalk.org/index.php?topic=5074681.0

Cloudbet Void french ligue 1 winning bet without reason.
https://bitcointalk.org/index.php?topic=5068083.0

Cloudbet scammers? Many Users don't get their Money.
https://bitcointalk.org/index.php?topic=4898772.0

CLOUDBET - stay away from these scammers
https://bitcointalk.org/index.php?topic=4807822.0

Cloudbet SCAM? Refusing to payout
https://bitcointalk.org/index.php?topic=4088023.0

Cloudbet SCAM?
https://bitcointalk.org/index.php?topic=3469100.0

cloudbet accepted deposit, but no withdrawal
https://bitcointalk.org/index.php?topic=3256084.0

CLOUDBET JUST BANNED ME AND WONT ALLOW ME TO WITHDRAW
https://bitcointalk.org/index.php?topic=2979923.0

(SCAM?) BEWARE WITH CLOUDBET
https://bitcointalk.org/index.php?topic=2902574.0

CLOUDBET SCAM?
https://bitcointalk.org/index.php?topic=2702669.0

Cloudbet does not payout money
https://bitcointalk.org/index.php?topic=2571860.0

Cloudbet is knowingly and willfully stealing my bitcoin - Solved Iguess
https://bitcointalk.org/index.php?topic=2398658.0

cloudbet is a scam website
https://bitcointalk.org/index.php?topic=1880426.0

Dont Deal With Cloudbet.com - SCAM
https://bitcointalk.org/index.php?topic=1865653.0

CLOUDBET SCAM
https://bitcointalk.org/index.php?topic=1862880.0

Cloudbet Refusing Withdrawal
https://bitcointalk.org/index.php?topic=1836370.0

cloudbet is a scam website
https://bitcointalk.org/index.php?topic=1828332.0

Why is CloudBet not negative repped?
https://bitcointalk.org/index.php?topic=1801016.0

calling the attention of CLOUDBET
https://bitcointalk.org/index.php?topic=1794631.0

Is cloudbet.com scam ?? [ solved ] - Solved
https://bitcointalk.org/index.php?topic=1755403.0

Cloudbet.com don't pay out winning
https://bitcointalk.org/index.php?topic=1736901.0

Cloudbet not sending my withdrawal...not answering emails
https://bitcointalk.org/index.php?topic=1687157.0

Stay Away from Cloudbet ( Fraud Sportsbook )
https://bitcointalk.org/index.php?topic=1686721.0

Cloudbet Not sure about OPs intention
https://bitcointalk.org/index.php?topic=1651314.0

Cloudbet.com - SCAM!
https://bitcointalk.org/index.php?topic=1640675.0

Don't use cloudbet.com because they haven't pay yet over 24 hr my withdraw
https://bitcointalk.org/index.php?topic=1497105.0

SCAM cloudbet WARNING
https://bitcointalk.org/index.php?topic=1470919.0

cloudbet SCAM WARNING
https://bitcointalk.org/index.php?topic=1440736.0

Cloudbet.com
https://bitcointalk.org/index.php?topic=1346952.0

CLOUDBET.COM IS A SCAM!! STOLE MY 25 BTC FOR NO REASON, RIP OFF BE CAREFUL!!!
https://bitcointalk.org/index.php?topic=991041.0

CLOUDBET is a scam!!!
https://bitcointalk.org/index.php?topic=846266.0

Cloudbet Scam - This Could happen to ANY cloudbet player
https://bitcointalk.org/index.php?topic=819311.0

Cloudbet scam..
https://bitcointalk.org/index.php?topic=618715.0


really bad one
https://www.reddit.com/r/sportsbook/comments/ao6txz/warning_bitcoin_sportbook_cloudbetcom_is_trying/

[acroman08]

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.

any chance to provide evidence that you have sent the deposited money back to the efxes since he is still claiming of not getting anything back?

[Intrepidity]

Let me get this straight

1- you are saying that your site allowed deposits from banned countries.
2- the deposit is then used for betting.
3- When the bets are successful, you will not honour them, because of the deposit originated from a banned country.
4- you return the deposit, because of a withdrawal request

Ok I think that is fair summary.


One problem though, if the bets had lost would you have still have returned the deposit?
If the answer is no then for all intents and purposes, in my eyes it is outright theft.

[TGD]

HE IS DENYING that I even sent 50 BCH as a final deposit.  Do you know how I know that I sent 50 BCH as a final deposit?
I was sending 20% of my bankroll each time.  Each time I would lose, the 20% became 20% less.  Do you see now?  

24
20
16
11

and finally I chased with the last of my coin, 50 BCH.  11 BCH was about 20% of 60 BCH so I chased with the last 50 BCH.

He is denying that I even deposited the last 50 BCH.

Everything out of them is lies.  I have people I know ready to call them out everywhere on the internet.  They need to pay up before it gets out of hand.  I'm a long time member of the bitcoin gambling community, well-connected and they need to wake up and pay out and stop lying and being so mean.

Your blockchain record and your in game balance history is enough to determine your remaining balance that you need to withdraw. Clearly Cloudbet is using there ToS for holding your funds in there casino. I already tagged them and will create flag in case they didn't address this issue properly.

I hope that you learned your lesson. You should always read ToS and avoid casino that has a previous shady behavior because they will do everything just to get money on the user balance especially when they feel huge chunk of money is going out in there hot wallet.

[efxes]

Let me get this straight

1- you are saying that your site allowed deposits from banned countries.
2- the deposit is then used for betting.
3- When the bets are successful, you will not honour them, because of the deposit originated from a banned country.
4- you return the deposit, because of a withdrawal request

Ok I think that is fair summary.


One problem though, if the bets had lost would you have still have returned the deposit?
If the answer is no then for all intents and purposes, in my eyes it is outright theft.

This is a very fair summary except they didn't return my last deposits.  Because I"m a winning bettor on the account they waited until I deposited too much and then denied cash out and kept the remaining funds, stating that I'm up on the account (just barely), they're voiding all bets and keeping winnings.

Typical angle shooting book that offers too many soft lines to anonymous customers and has to resort to scamming due to their crappy business model.

They haven't paid back the deposits that I made.  They haven't paid anything.  All they are doing is lying and being extremely rude in their over-professional emails basically stating leave us alone we're not paying you the money we owe you.

I haven't received a dime, not even my deposits.  $15,000 being held up and basically trying to tell me, their licensing company, everyone and probably using fake accounts on sbrforum too to bash me and make me try and go away. 

They have a long history of this.  They spend the money that they take through angles and use that for spending it on forum shills, reputation management, and further marketing and social media management and customer service in order to bring in more deposits from losing customers.  Winning customers in the long term on their accounts do not get paid.  I repeat do not get paid.

This isn't going to go well for them with this much negative attention at this point.  They need to pay out.  And I don't even know what to say after that, I've lost hope for them.  Even paying out won't fix anything, their reputation is a joke.  They need to leave the forums and just go out of business.  These people are just in business to steal from people.  And they're anonymous and asking people for their personal documents, who knows where that is going.  I'm upset to say the very very very least. 

I want the $15,000 you just took from me.  Go ahead and show everyone proof that you sent it.  Because you did not.  You are lying.

[efxes]

Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
 
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.

So you are holding up the funds because I didn't send proper proof of a permanent address in Mexico?  I have been traveling constantly since pandemic.  I settled 3 months ago in Mexico and purposefully do everything electronic.  I sent you trip itineraries, a letter from the person I am renting from, what the heck else do you need from me?  It is criminal to take the money.  That is money that I need in order to continue my day to day life, I deposited it all in good faith.  I deposited all that money.  Regardless of whether you think I have a permanent residence in USA or in Mexico, you need to return the money.

I sent in the Mexico documents, if it's not sufficient what do you need to be sufficient to legally send it back?  Let's get this resolved, Cloudbet.  This isn't good for anyone.

[Intrepidity]

this is ridiculous , you took  the bets , regardless where he was, YOUR SOFTWARE SHOULD CHECK AT TIME OF BET.

once the bet is taken , it needs to paid.

No ifs , no buts, pay the man, you would have kept the coin if it lost.