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poordeveloper
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August 30, 2017, 08:20:18 PM |
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What is the process for having a coin/token listen on your exchange?
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The forum strives to allow free discussion of any ideas. All policies are built around this principle. This doesn't mean you can post garbage, though: posts should actually contain ideas, and these ideas should be argued reasonably.
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doedz
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August 31, 2017, 02:16:21 AM |
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I am disappointed so far I have not received an answer yet, and my eth has not returned yet.
I have done according to procedure by sending ticket and complaint.
3 days has not been answered yet.
What happened to HitBTC?
At least give an answer for quiet user.
I am afraid that we have been scammed my friend... wish them the worst!!!!!!!!!!!!!!!!!!!!!!!!!! I do not think as bad as you, I still believe there is a great team there. I will wait until I get a response. I have seen other cases finish in a few days. At least I have tried my best to get my money back. |
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joeyjj
Newbie
 Offline
Activity: 9
Merit: 0
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September 01, 2017, 04:17:36 PM |
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HitBTC: You don't have any complete list of withdrawal/network fees on your website. The list you provide on hitbtc.com/fees-and-limits leaves out many coins. That's a problem for anyone using the API because not only do we not know what the withdrawal fees are, but we also don't know what the minimum withdrawals are, which on your site are based on network fees. That results in unnecessary API calls.
Request: please keep an up-to-date list of withdrawal/network fees on your hitbtc.com/fees-and-limits page, and please update it soon. It's just a table--it should only take a few minutes.
Note that it's difficult to earn the trust of traders when these simple things aren't taken care of.
Thank you!
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doedz
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September 02, 2017, 11:48:13 PM |
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Thank you HitBTC I've got ETH back. I believe HitBTC will return it, and it's true. I am very happy. Thanks HitBTC.  |
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mrphuong
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September 03, 2017, 02:42:03 AM |
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Ticket ID: 25624 Yesterday I sold 21 zec few hours after my account balance = 0 usd I do not understand why I opened a ticket and have not had time.    |
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everbtcnever
Member
Offline
Activity: 114
Merit: 38
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September 03, 2017, 04:42:56 PM
Last edit: September 15, 2017, 04:39:54 PM by everbtcnever |
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Thank you HitBTC I've got ETH back. I believe HitBTC will return it, and it's true. I am very happy. Thanks HitBTC. Congratulations. I received a response to my Ticket #23907. I hope I can get my ETH soon. Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.
Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.
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mrphuong
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September 06, 2017, 02:51:26 AM |
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request hitbtc refund me Dear all On 01.09.2017 I sent the amount 21.00920000 zec and sell it for 281.81 equivalent to 5920 usd Only a few hours after my account balance = 0 usd I created a support ticket hitbtc denounces me to buy FUN / USDT I never bought FUN / USDT even though I never even knew FUN You can see that consecutive buy order to 0.06400000 to sell 0.03 million US dollars duplicated to the end of usd. Everyone recognizes Only people mad to do it I have chopped him and hope people complain about hitbtc       |
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coinID007
Member
Offline
Activity: 78
Merit: 10
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September 06, 2017, 08:38:04 AM |
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why you are accepting ethereum tokens only
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a4si
Newbie
Offline
Activity: 31
Merit: 0
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September 07, 2017, 11:49:55 AM
Last edit: September 07, 2017, 12:00:09 PM by a4si |
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Hi, can you pls check ticket #23856
ETH was sent 11 days ago to wallet address on HitBTC and I see it with etherscan on this wallet but on HitBTC exchange account is still credited as 0? Can you please resolve this as it has been more than a week since ticket was opened and no reply yet.
thank you
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wahyuagung26
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September 07, 2017, 01:49:32 PM |
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after I generate an address for COINDASH and DENT, I can't get my address, deposit and withdraw button didn't work, can you help me? also, i can't move my balance from the main account to trading account.
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huggger
Newbie
Offline
Activity: 1
Merit: 0
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September 07, 2017, 05:56:40 PM |
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Hi, someone knows how to contact HITBTC? I lost my phone at the end of July. So i opened a ticket to reset my 2FA (no reset code..), and had an answer few minutes after asking my account details. I sent all required informations and id documents, got answered that my issue was flagged as high priority, and that I would be kept informed of the progress made. I keep sending emails every week since the end of July, and never had any answer from the support. Tried to open a new ticket, sent emails to all address found (support+id16056@hitbtc.zendesk.com ; support@hitbtc.com ; support@hitbtc.zendesk.com) but NOTHING. I won't insult the platform because it nevertheless works perfectly, but it seems that my messages are not read voluntarily (i had an answer within minutes the first time..) Any advice? HITBTC are you here??
Please check my ticket #16056Thank you |
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harveydent12
Newbie
Offline
Activity: 5
Merit: 0
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September 08, 2017, 03:34:25 AM
Last edit: September 08, 2017, 03:53:04 AM by harveydent12 |
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Hello,
Just trying to understand how the fees work.
I am trying to buy ~$25 worth of DENT with ETH. Here's what I'm seeing:
1 DENT is about 1e-6 ETH
I've got 0.076e ETH in the account
This means I can buy about 76,000 DENT
Now, the fee I see is 0.1%, seems reasonable. This would be reasonable if the 0.1% was of the PURCHASE PRICE, or in other words $25 * 0.1% = 2.5 cents.
Instead what I am seeing is the 0.1% fee is based on the something else... I am purchasing 76,000 DENT ($25 dollars worth, or 0.076ETH), and the transaction fee is 0.076ETH (25$!)
So what is going on here? What is the 0.1% applied to? This is specifically for Limit orders
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webtricks
Legendary
Offline
Activity: 1918
Merit: 1728
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September 10, 2017, 10:39:46 AM |
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Is support system completely dead!!!  Ticket number #27354, answer please. Waiting from 2 days. |
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jackfruit
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September 10, 2017, 08:25:14 PM |
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Omg, i thought it was only me that is having problem. Obviously everyone else is sufferin too. I haven´t got a single respond for my tickets in the last two weeks. They are active on twitter and adding new coins, but when it comes to answering customers, there si nothing but silence.
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Weawant
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September 11, 2017, 06:35:21 AM |
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Omg, i thought it was only me that is having problem. Obviously everyone else is sufferin too. I haven´t got a single respond for my tickets in the last two weeks. They are active on twitter and adding new coins, but when it comes to answering customers, there si nothing but silence.
If you could read those back pages here you can see that there are so many number of error claims happening on this exchange and sadly the dev of this site doesn't do anything to resolve those excisting troubles on there site. And people should look avoid this site so that future problems will not came on them and they should look for the owners feedback before doing there trades here. |
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Nomad88
Legendary
Offline
Activity: 1568
Merit: 1267
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September 11, 2017, 10:35:45 AM |
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Omg, i thought it was only me that is having problem. Obviously everyone else is sufferin too. I haven´t got a single respond for my tickets in the last two weeks. They are active on twitter and adding new coins, but when it comes to answering customers, there si nothing but silence.
If you could read those back pages here you can see that there are so many number of error claims happening on this exchange and sadly the dev of this site doesn't do anything to resolve those excisting troubles on there site. And people should look avoid this site so that future problems will not came on them and they should look for the owners feedback before doing there trades here. I don't use hitbtc in daily basis. I use it sometimes because they list coins fast and I needed an alternative for poloniex. It turns out hitbtc is just as bad as poloniex. I think bittrex is the best one in the market now. Binance is an alternative as they have low fee. |
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everbtcnever
Member
Offline
Activity: 114
Merit: 38
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September 11, 2017, 02:46:21 PM
Last edit: September 15, 2017, 04:37:51 PM by everbtcnever |
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Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.
Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.
AFTER 15 days, MY problem is still continue!! |
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a4si
Newbie
Offline
Activity: 31
Merit: 0
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September 12, 2017, 06:30:25 PM |
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Hi, can you pls check ticket #23856
ETH was sent 11 days ago to wallet address on HitBTC and I see it with etherscan on this wallet but on HitBTC exchange account is still credited as 0? Can you please resolve this as it has been more than a week since ticket was opened and no reply yet.
thank you
Can you pls check into this, still no reply... |
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hitbtc (OP)
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September 13, 2017, 12:49:40 AM |
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Request: please keep an up-to-date list of withdrawal/network fees on your hitbtc.com/fees-and-limits page, and please update it soon. It's just a table--it should only take a few minutes.
Will do. Thank you for bringing this to our attention. What is the process for having a coin/token listen on your exchange?
You are welcomed to contact relations@hitbtc.com. Thank you for your interest in HitBTC!
Congratulations. I received a response to my Ticket #23907. I hope I can get my ETH soon.
Indeed you will. And we will report to you. We hope you'd forgive us for this delay. Thank you HitBTC I've got ETH back. I believe HitBTC will return it, and it's true. I am very happy. Thanks HitBTC. We're so happy to read that. Thank you for your trust. Hi, can you pls check ticket #23856
ETH was sent 11 days ago to wallet address on HitBTC
Your coins are going to be with you within several hours. after I generate an address for COINDASH and DENT, I can't get my address, deposit and withdraw button didn't work, can you help me? also, i can't move my balance from the main account to trading account.
Does the problem still exist? It may sound peculiar, but just simple clearing your cache & rebooting your browser is likely about to help. Any advice? HITBTC are you here??
Please check my ticket #16056Thank you We're here for you! Problem solved. |
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