HitBTC.com - The most advanced cryptocurrency exchange

[doedz]

Thank you HitBTC I've got ETH back.
I believe HitBTC will return it, and it's true. I am very happy.
Thanks HitBTC.

[mrphuong]

Ticket ID: 25624

Yesterday I sold 21 zec few hours after my account balance = 0 usd
I do not understand why I opened a ticket and have not had time.

[everbtcnever]

Thank you HitBTC I've got ETH back.
I believe HitBTC will return it, and it's true. I am very happy.
Thanks HitBTC.

Congratulations. I received a response to my Ticket #23907. I hope I can get my ETH soon.

Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.

Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.

[mrphuong]

request hitbtc refund me
Dear all
On 01.09.2017 I sent the amount 21.00920000 zec and sell it for 281.81 equivalent to 5920 usd
Only a few hours after my account balance = 0 usd
I created a support ticket
hitbtc denounces me to buy FUN / USDT I never bought FUN / USDT even though I never even knew FUN

You can see that consecutive buy order to 0.06400000 to sell 0.03 million US dollars duplicated to the end of usd. Everyone recognizes
Only people mad to do it
I have chopped him and hope people complain about hitbtc

[coinID007]

why you are accepting ethereum tokens only

[mrphuong]

hitbtc phishing
withdraw money from the user
Stay away if you do not want to lose your money
I snatched 5920 usd the whole great fortune with me
https://bitcointalk.org/index.php?topic=2155491.0

[a4si]

Hi, can you pls check ticket #23856

ETH was sent 11 days ago to wallet address on HitBTC and I see it with etherscan on this wallet but on HitBTC exchange account is still credited as 0? Can you please resolve this as it has been more than a week since ticket was opened and no reply yet.

thank you

[wahyuagung26]

after I generate an address for COINDASH and DENT, I can't get my address, deposit and withdraw button didn't work, can you help me? also, i can't move my balance from the main account to trading account.

[huggger]

Hi, someone knows how to contact HITBTC?

I lost my phone at the end of July. So i opened a ticket to reset my 2FA (no reset code..), and had an answer few minutes after asking my account details.
I sent all required informations and id documents, got answered that my issue was flagged as high priority, and that I would be kept informed of the progress made.

I keep sending emails every week since the end of July, and never had any answer from the support. Tried to open a new ticket, sent emails to all address found (support+id16056@hitbtc.zendesk.com ; support@hitbtc.com ; support@hitbtc.zendesk.com) but NOTHING.

I won't insult the platform because it nevertheless works perfectly, but it seems that my messages are not read voluntarily (i had an answer within minutes the first time..)

Any advice? HITBTC are you here?? 


Please check my ticket #16056

Thank you

[harveydent12]

Hello,

Just trying to understand how the fees work.  

I am trying to buy ~$25 worth of DENT with ETH.  Here's what I'm seeing:
1 DENT is about 1e-6 ETH
I've got 0.076e ETH in the account
This means I can buy about 76,000 DENT

Now, the fee I see is 0.1%, seems reasonable.  This would be reasonable if the 0.1% was of the PURCHASE PRICE, or in other words $25 * 0.1% = 2.5 cents.

Instead what I am seeing is the 0.1% fee is based on the something else...   I am purchasing 76,000 DENT ($25 dollars worth, or 0.076ETH), and the transaction fee is 0.076ETH (25$!)

So what is going on here?  What is the 0.1% applied to?  This is specifically for Limit orders

[webtricks]

Is support system completely dead!!! 
Ticket number #27354, answer please. Waiting from 2 days.

[jackfruit]

Omg, i thought it was only me that is having problem. Obviously everyone else is sufferin too. I haven´t got a single respond for my tickets in the last two weeks. They are active on twitter and adding new coins, but when it comes to answering customers, there si nothing but silence.

[Weawant]

Omg, i thought it was only me that is having problem. Obviously everyone else is sufferin too. I haven´t got a single respond for my tickets in the last two weeks. They are active on twitter and adding new coins, but when it comes to answering customers, there si nothing but silence.

If you could read those back pages here you can see that there are so many number of error claims happening on this exchange and sadly the dev of this site doesn't do anything to resolve those excisting troubles on there site. And people should look avoid this site so that future problems will not came on them and they should look for the owners feedback before doing there trades here.

[Nomad88]

Omg, i thought it was only me that is having problem. Obviously everyone else is sufferin too. I haven´t got a single respond for my tickets in the last two weeks. They are active on twitter and adding new coins, but when it comes to answering customers, there si nothing but silence.

If you could read those back pages here you can see that there are so many number of error claims happening on this exchange and sadly the dev of this site doesn't do anything to resolve those excisting troubles on there site. And people should look avoid this site so that future problems will not came on them and they should look for the owners feedback before doing there trades here.

I don't use hitbtc in daily basis. I use it sometimes because they list coins fast and I needed an alternative for poloniex. It turns out hitbtc is just as bad as poloniex. I think bittrex is the best one in the market now. Binance is an alternative as they have low fee.

[everbtcnever]

Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.

Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.

AFTER 15 days, MY problem is still continue!!

[a4si]

Hi, can you pls check ticket #23856

ETH was sent 11 days ago to wallet address on HitBTC and I see it with etherscan on this wallet but on HitBTC exchange account is still credited as 0? Can you please resolve this as it has been more than a week since ticket was opened and no reply yet.

thank you

Can you pls check into this, still no reply...

[hitbtc]

Request: please keep an up-to-date list of withdrawal/network fees on your hitbtc.com/fees-and-limits page, and please update it soon. It's just a table--it should only take a few minutes.

Will do. Thank you for bringing this to our attention.

What is the process for having a coin/token listen on your exchange?

You are welcomed to contact relations@hitbtc.com. Thank you for your interest in HitBTC!

Congratulations. I received a response to my Ticket #23907. I hope I can get my ETH soon.

Indeed you will. And we will report to you. We hope you'd forgive us for this delay.

Thank you HitBTC I've got ETH back.
I believe HitBTC will return it, and it's true. I am very happy.
Thanks HitBTC.

We're so happy to read that. Thank you for your trust.

Hi, can you pls check ticket #23856

ETH was sent 11 days ago to wallet address on HitBTC

Your coins are going to be with you within several hours.

after I generate an address for COINDASH and DENT, I can't get my address, deposit and withdraw button didn't work, can you help me? also, i can't move my balance from the main account to trading account.

Does the problem still exist? It may sound peculiar, but just simple clearing your cache & rebooting your browser is likely about to help.

Any advice? HITBTC are you here?? 


Please check my ticket #16056

Thank you

We're here for you! Problem solved.

[hitbtc]

Hello,

Just trying to understand how the fees work.  

I am trying to buy ~$25 worth of DENT with ETH.  Here's what I'm seeing:
1 DENT is about 1e-6 ETH
I've got 0.076e ETH in the account
This means I can buy about 76,000 DENT

Now, the fee I see is 0.1%, seems reasonable.  This would be reasonable if the 0.1% was of the PURCHASE PRICE, or in other words $25 * 0.1% = 2.5 cents.

Instead what I am seeing is the 0.1% fee is based on the something else...   I am purchasing 76,000 DENT ($25 dollars worth, or 0.076ETH), and the transaction fee is 0.076ETH (25$!)

So what is going on here?  What is the 0.1% applied to?  This is specifically for Limit orders

That fee amount being displayed is a worst case scenario. It's likely that you won't pay amount like this ever.
What exactly is that scenario? This one: your order is being executed by a bunch of tiniest trades possible. It's important to understand that if you're performing a tiny trade with a cheap currency, the fee amount is being rounded, because it couldn't be less than 1 satoshi, for example. So, if you're performing a whole set of these trades, the total fee amount being summarised could reach frightening amount.

In reality orders are barely executed like THIS.
That's why there's no need to worry. It's safe. Thank you for trading with us!

[DrkLvr_]

This is one of the worst exchanges that has ever existed. Their volume is obviously faked, no one in their right mind would trade on this piece of shit more than a day before bailing

- Nearly impossible to find a page showing your open orders. One of the simplest and most obvious pages to have on an exchange, but they make it so you need to run an obscure report just to see your open orders
- you can only buy up to 85% of your total balance at a time. Have 1 BTC and you want to buy 1 BTC worth of XMR? Should be simple right? Not for HitBtc. You can only buy 0.85 BTC worth of XMR. You would then have to place a second order for no more than 85% of the remaining 0.15 BTC, and so on. Ridiculous!
- API is a complete joke. Don't even waste your time unless you love obscure errors and an inability to perform the simplest of transactions

Apparently they don't even check their support system, you need to post on Bitcointalk to hopefully get one of their staff to look at your ticket, as evidenced by the post right above this one.

In conclusion: Run, don't walk, RUN away from HitBtc

[hitbtc]

- Nearly impossible to find a page showing your open orders. One of the simplest and most obvious pages to have on an exchange, but they make it so you need to run an obscure report just to see your open orders

The "Reports" section could be found on the main exchange window. There's the "My orders" subsection.

you can only buy up to 85% of your total balance at a time. Have 1 BTC and you want to buy 1 BTC worth of XMR? Should be simple right? Not for HitBtc. You can only buy 0.85 BTC worth of XMR. You would then have to place a second order for no more than 85% of the remaining 0.15 BTC, and so on. Ridiculous!

Sorry, we're not exactly sure about what do you mean. It shouldn't be like this. There shouldn't be any trouble selling BTC for XMR. What exactly happens as you're trying to do it?

Apparently they don't even check their support system, you need to post on Bitcointalk to hopefully get one of their staff to look at your ticket, as evidenced by the post right above this one.

We do. Every ticket will receive its reply. Please accept our apologies for any inconvenience you've faced with while trading with us. We're constantly improving our service, and would be extremely glad to prove it to you.

This is one of the worst exchanges that has ever existed. Their volume is obviously faked, no one in their right mind would trade on this piece of shit more than a day before bailing

We are extremely sorry that we are leaving such impression. HitBTC is one of the oldest cryptocurrency exchanges on the market, but it's always at the forefront and keeps moving forward. It wouldn't be possible for us to come such a long way and be the worst at the same time.