nicolas344
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 Offline
Activity: 11
Merit: 0
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October 24, 2016, 05:31:38 PM |
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I'm having issues with my card also guys. But I'm currently trying to figure that out with their support and I can tell they are taking my issue seriously. Give them so time, I will keep you informed how it turns out.
so you are the only one who suport are answering and me its been days and no answer what a joke your money is good but our money is not good??? It's not about your money if you ask me ... more about how you introduced your issue. |
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br4v37
Newbie
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Activity: 33
Merit: 0
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October 24, 2016, 09:13:12 PM
Last edit: October 24, 2016, 09:25:08 PM by br4v37 |
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i dont know whats going on with e-coin
it's more than 1h and my last trasfert to my wallet still in pending
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oshikuru
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Activity: 17
Merit: 0
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October 25, 2016, 12:20:53 AM |
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they were active on twitter like 5 hrs ago, nothin said about our issues.
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OmegaStarScream
Staff
Legendary
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Activity: 3458
Merit: 6105
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October 25, 2016, 05:07:16 AM |
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i dont know whats going on with e-coin
it's more than 1h and my last trasfert to my wallet still in pending
If I remember correctly , It should get at least 3 confirmations before It gets added to your wallet. (It's mostly the card loading which people are having an issue with and not loading the BTC account) |
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Pulithey1986
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October 25, 2016, 06:48:10 AM |
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Yeah, I am starting to also believe that its a scam, my ticked was just closed without a response, the money they stole from me isn't much so it doesn't really matter.
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amlakopa
Newbie
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Activity: 5
Merit: 0
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October 25, 2016, 07:47:11 AM |
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Good news E-coin is back online and i got my balance but i wonder what happend with e-coin, why they do this ??
I just love e-coin its simple and i want it to stay online please!!! Dont fuck it up!!
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oshikuru
Newbie
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Activity: 17
Merit: 0
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October 25, 2016, 08:35:56 AM
Last edit: October 25, 2016, 08:50:13 AM by oshikuru |
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For me is stil the same, no ticket updates, no nothing for ~24 hrs now.
Keep your funds in other wallets until we got some answers.
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br4v37
Newbie
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Activity: 33
Merit: 0
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October 25, 2016, 08:59:19 AM |
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i dont know whats going on with e-coin
it's more than 1h and my last trasfert to my wallet still in pending
If I remember correctly , It should get at least 3 confirmations before It gets added to your wallet. (It's mostly the card loading which people are having an issue with and not loading the BTC account) it's okay now i can see it on my wallet but after 3h  about card loading, the problem still exist .. my last card loading still not processed from yesterday morning & i can't see money on my card until now  |
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oshikuru
Newbie
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Activity: 17
Merit: 0
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October 25, 2016, 10:00:25 AM |
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I propose we shall open a scam thread in the proper section.
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Pulithey1986
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October 25, 2016, 10:04:57 AM |
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I am just waiting for another 24 hours and I will open it and maybe enough people will respond to it and get these guys to shape up, ever since e-coin was sold it became a shitty company to work with.
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oshikuru
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Activity: 17
Merit: 0
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October 25, 2016, 10:10:06 AM |
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that sounds great for me.
until then, remember:
Stop using e-coin for now, until they solve issues with missing funds!
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br4v37
Newbie
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Activity: 33
Merit: 0
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October 25, 2016, 10:13:03 AM |
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that sounds great for me.
until then, remember:
Stop using e-coin for now, until they solve issues with missing funds!
yeah good point |
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br4v37
Newbie
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Activity: 33
Merit: 0
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October 25, 2016, 10:33:18 AM |
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i think there is lot of problems i can't acces to my wirex account it's freez in Two-Factor Authentication ( the same account works fine in e-coin ) https://s21.postimg.org/b5gqtmqlj/Sans_titre.png |
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br4v37
Newbie
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Activity: 33
Merit: 0
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October 25, 2016, 11:42:13 AM |
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i got an answer from Alena, She tell me that the support is looking to my problem. i think they works on the problem, so we hope they will fix it soon |
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ya18ss
Newbie
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Activity: 43
Merit: 0
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October 25, 2016, 11:55:07 AM |
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no answer to me from suport been 4 days this is the worst service i have seen suport is sleeping
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br4v37
Newbie
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Activity: 33
Merit: 0
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October 25, 2016, 01:54:49 PM |
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no answer to me from suport been 4 days this is the worst service i have seen suport is sleeping
i tried to use e-coin support form yesterday but no ticket created no feedback received .. but this morning i tried to contact wirex support at this address: support@wirexapp.comthe ticket created automatic & i got 3 feedback until now .. so try to send them an email from the same email u use in e-coin. |
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br4v37
Newbie
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Activity: 33
Merit: 0
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October 25, 2016, 02:02:04 PM |
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after support intervention money are back to my btc wallet .. now i'm waiting their answer if card load problem fixed or not before try load my card again.
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oshikuru
Newbie
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Activity: 17
Merit: 0
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October 25, 2016, 02:11:32 PM |
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Only worked for you, did the same, support ticket + email, no answer whatsoever.
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Pulithey1986
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October 25, 2016, 02:22:30 PM |
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My issue was resolved and I was able to withdraw my BTC
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FundsMoney
Sr. Member
Offline
Activity: 363
Merit: 250
BTC will change the world
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October 25, 2016, 02:30:46 PM |
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I said this before and I say it again:
I am an e-coin user since the beginning. There are times when the 'system' is broken - load errors/ buy errors/ btc missing sometimes. I had these issues too. What I can say is I am sure the team is working continuosly on fixing these errors and improving the service.
The BUY BTC function is unique. I think they are the first and only (?) service offering prepaid cards (virtual and plastic) offering this function.
I am aware there were legitimate services in the past which scammed people and ran away with BTC and it's good to be cautious all the time, BUT in this case, Wirex has more to gain by simply providing the service 24/7 than running away with coins.
The point of this post is to inform people that there are issues here from time to time, but you can always count on E-coin!
All the best!
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-- if you want this space, PM me -- |
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